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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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How do I move recently played to the top of my home page?

Whenever I try to go to my recently played, it's all the way at the bottom at my home page. Instead im clusterd by "spotify generated playlist" which are annoying. Anyway to move recently played to the top so I don't have to keep searching for the sa...

  • Casual Listener
  • Whenever I try to go to my recently played, it's all the way at the bottom at my home page. Instead im clusterd by "spotify generated playlist" which are annoying. Anyway to move recently played to t...
  • 5Flux1
  • Casual Listener
  • 504 Views
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  • 504 Views
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I blocked an artist on Daily Mix, but they still play.

PlanPremiumCountryUnited StatesDevicePC and Samsung Note 9Operating SystemWindows 10, latest Android OS My Question or IssueThere is an artist that keeps popping up in my Daily Mix and I liked them at first, but now they play far too often and I'm si...

  • Newbie
  • Plan Premium Country United States Device PC and Samsung Note 9 Operating System Windows 10, latest Android OS   My Question or Issue There is an artist that keeps popping up in my Dai...
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  • 377 Views
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Blocking artist

PlanPremiumCountryDenmarkOperating SystemWindows 10 My Question or IssueWhy is it impossible to block artists? I have noticed some times when I'm playing radio, I get an option to block a song. If I'm lucky I even get to block artist, but in 90% of t...

  • Regular
  • Plan Premium Country Denmark Operating System Windows 10   My Question or Issue Why is it impossible to block artists? I have noticed some times when I'm playing radio, I get an option t...
  • tyler_u
  • Regular
  • 415 Views
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  • block artist
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Faulty volume control

PlanPremiumCountryNetherlandsDeviceLaptop Clevo NH870HK1Operating SystemWindows 10 My Question or IssueThe volume slider for the windows version doesnt work according to expectationsExpectation:Slider is at max, have max volumeReality:Volume is lower...

  • Newbie
  •   Plan Premium Country Netherlands Device Laptop Clevo NH870HK1 Operating System Windows 10   My Question or Issue The volume slider for the windows version doesnt work according...
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  • 211 Views
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Album covers doesn't show up.

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello.About a week ago i've discovered that, when i play the song the album cover (in the left corner just above the artist and title) doesn't show up. I've tried to searc...

  • Visitor
  •   Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue Hello. About a week ago i've discovered that, when i play the song the album cover (in...
  • lotrfan1
  • Casual Listener
  • 311 Views
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  • 311 Views
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The same song continues to play when switching devices (not related to "connect to a device")

PlanPremiumCountrySpainDeviceLaptop / Android phoneOperating SystemWindows 10 / Android Nougat / Spotify latest versions. My Question or IssueHello,Since yesterday, my "setup" is not working. Let me explain. I listen to different playlists every day....

  • Casual Listener
  • Plan Premium Country Spain Device Laptop / Android phone Operating System Windows 10 / Android Nougat / Spotify latest versions.   My Question or Issue Hello, Since yesterday, my "set...
  • nwadham
  • Casual Listener
  • 395 Views
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  • 395 Views
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Spotify won't start

Hello! I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. Please help!Sachin Khanna

  • Visitor
  • Hello!   I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. &nb...
  • OneByBoo
  • Community Legend
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  • PC
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Specific Song not showing in local files

I'm on premium and I have been since I created this account. I had this issue previously on my Windows 7 PC, and it seems to still be an issue on my Windows 10 PC. No matter what I do, I cannot get a certain mp3 file to show up in Local Files. It's t...

  • Newbie
  • I'm on premium and I have been since I created this account. I had this issue previously on my Windows 7 PC, and it seems to still be an issue on my Windows 10 PC.    No matter what I do,...
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  • 180 Views
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Browsing followed artist showing non-liked songs

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy 9, Microsoft Surface Book 2Operating SystemAndriod Pie, Windows 10 My Question or IssueWhen browsing artists that you follow that you also have liked songs from, some artists show a list of songs, inc...

  • Regular
  • Plan Premium Country New Zealand Device Samsung Galaxy 9,  Microsoft Surface Book 2 Operating System Andriod Pie, Windows 10   My Question or Issue When browsing artists that you ...
  • 180 Views
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  • 180 Views
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Playback does not start

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 1809 My Question or Issue We have two spotify users in our household (separate accounts). A few days we notified the desktop app does not play any songs anymore. I've tried a few things:use the...

  • Casual Listener
  • Plan Free Country Germany Device PC Operating System Windows 10 1809   My Question or Issue   We have two spotify users in our household (separate accounts). A few days we notifi...
  • Neelix2020
  • Casual Listener
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Made For You Content Not Updating

PlanFreeCountryAustraliaDeviceHuaweiOperating SystemAndroid My Question or IssueI have came back after a few years of using other services and I've found that my discover weekly is not updating and is still stuck on the playlist from 2 years ago. I a...

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  • Newbie
  • Plan Free Country Australia Device Huawei Operating System Android   My Question or Issue I have came back after a few years of using other services and I've found that my discover wee...
  • Emilia_8
  • Spotify Star
  • 459 Views
  • 1 replies
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  • 459 Views
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Podcasts Updated List

PlanPremiumCountryAustraliaDeviceAllOperating SystemAll My Question or IssueIt would be great to have the option to organise your podcasts in one giant list with them sorted as "most recently updated" so you have the most recently released podcast fr...

  • Casual Listener
  • Plan Premium Country Australia Device All Operating System All   My Question or Issue It would be great to have the option to organise your podcasts in one giant list with them sorted ...
  • OneByBoo
  • Community Legend
  • 218 Views
  • 1 replies
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  • 218 Views
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Local Files Greying Out

PlanPremiumCountryCanadaDevicePC, Laptop, SmartphoneOperating SystemWindows 8 For some reason after I made playlists with local files and download them on my PC, everything works. But after I downloaded the playlists on my Laptop which operates on Wi...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Laptop, Smartphone Operating System Windows 8    For some reason after I made playlists with local files and download them on my PC, everythi...
  • 253 Views
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  • Greying Out
    local files
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Some Songs Don't Play

PlanPremiumCountryUSADeviceDell Inspiron 5558Operating SystemWindows 10 My Question or IssueSome songs I try to play don't seem to play and this has been happening for months now. I've reinstalled from spotify.com and from the Windows Store to no ava...

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  • Casual Listener
  • Plan Premium Country USA Device Dell Inspiron 5558 Operating System Windows 10   My Question or Issue Some songs I try to play don't seem to play and this has been happening for months...
  • Kedpy
  • Visitor
  • 408 Views
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  • 408 Views
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Fix Navigating to Current Song

When a song is playing, you can click on the album art to immediately navigate to the song and playlist where you're listening to it from.I've noticed that this often takes me to a different song in the same playlist, and highlighting it instead.Atta...

  • Casual Listener
  • When a song is playing, you can click on the album art to immediately navigate to the song and playlist where you're listening to it from. I've noticed that this often takes me to a different song i...
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Mark Podcast Played

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueAllow the ability to mark a podcast episode played from the desktop like you have on mobile devices.

  • Casual Listener
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Allow the ability to mark a podcast episode played from the desktop like you have on mobile ...
  • cmhhelrich
  • Casual Listener
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  • 596 Views
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Spotify won't start

Hello! I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. Please help!

  • Visitor
  • Hello!   I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. &nb...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 1 replies
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  • 153 Views
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Pressing the side button of the mouse to go back will scroll you to the bottom of the album page

Operating SystemWindows 10 My Question or IssueGo to any artist with a lot of releases (Moby is a really good example). Go to their about page and scroll to the bottom of it (has to be the very bottom). Then press the sidebutton on your mouse to go b...

  • Visitor
  • Operating System Windows 10   My Question or Issue Go to any artist with a lot of releases (Moby is a really good example). Go to their about page and scroll to the bottom of it (has to be t...
  • 201 Views
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How to dislike track

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI'm new to Spotify, coming from Google Play Music. There, I could dislike a track, something I'd like to do here too. I'm using the windows desktop app to start track/playlist radios b...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I'm new to Spotify, coming from Google Play Music. There, I could dislike a track, something I'd like to do here...
  • zoltane
  • Casual Listener
  • 1223 Views
  • 4 replies
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  • 1223 Views
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Solved!!Superuser Contribution Spotify can't play this right now.... (Then when?)

PlanFreeCountryItalyDevice/OSWindows 10 My Question or IssueIn many of my playlists many songs are slowly turning grey and unplayable ("Spotify can't play this right now..."), this is happening since 2-3 days ago, I am not sure. I have already tried ...

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  • Visitor
  • Plan Free Country Italy Device/OS Windows 10   My Question or Issue In many of my playlists many songs are slowly turning grey and unplayable ("Spotify can't play this right now....
  • miguelmnt
  • Newbie
  • 6800 Views
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  • 6800 Views
  • 9 replies
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