Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1734 Views

0 replies

2 likes

  • 1734 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146160 Views

83 replies

27 likes

  • 146160 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131154 Views

294 replies

22 likes

  • 131154 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11004 Views

1 replies

6 likes

  • 11004 Views
  • 1 replies
  • 6 likes

Why my computer freezes when I close spotify?

Never had this problem beforeI tried ctrl alt delete it didn't work. I had to restart it.My hard drive was being a slowpoke had to wait.

Gig Goer

Never had this problem before I tried ctrl alt delete it didn't work. I had to restart it. My hard drive was being a slowpoke had to wait.

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

clicking on cover art doesn't work when sort by is applied

So the quick lookup functionality on desktop where you click the cover art to go to the song instantly (useful for managing large playlists) doesn't work when the playlist has been sorted by something. It jumps to the number of the song in default so...

Regular

So the quick lookup functionality on desktop where you click the cover art to go to the song instantly (useful for managing large playlists) doesn't work when the playlist has been sorted by somethin...

KomorebiKun

Newbie

695 Views

1 replies

2 likes

  • 695 Views
  • 1 replies
  • 2 likes

Download songs/albums only on one device

PlanPremiumCountryGreeceDeviceLaptopOperating SystemWindows 10 My Question or IssueHello, Is there an option that the downloaded songs & albums can be stored in only one device?I have downloaded some in my Android phone, where I need them, but I just...

Visitor

    Plan Premium Country Greece Device Laptop Operating System Windows 10   My Question or Issue Hello,  Is there an option that the downloaded songs & albums can...

654 Views

0 replies

0 likes

  • 654 Views
  • 0 replies
  • 0 likes

How to uninstall spotify completely

How to uninstall spotify completely? I mean no traces in folders, registry etc. I'm using Windows 10 Home. I need to know how to remove my account too. My Firewall showing tons of connections with some servers when I run Spotify. I don't trust you an...

Regular

How to uninstall spotify completely? I mean no traces in folders, registry etc. I'm using Windows 10 Home. I need to know how to remove my account too. My Firewall showing tons of connections with so...

yfitops

Regular

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Can't Play Any Song

I tried to play a playlist by transferring it from my mobile device to desktop and since then I cannot play any music on desktop. I have just turned on my pc thus I don't think it's a restart issue. I have already closed and reopened the app on the d...

Casual Listener

I tried to play a playlist by transferring it from my mobile device to desktop and since then I cannot play any music on desktop. I have just turned on my pc thus I don't think it's a restart issue. ...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Spotify will start playing a song the play button is on but no noise comes out of spotify at all.

Plan freeFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System windows Winows 10 home(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue HI my issue is this some times not all the time spotify will sto...

Music Fan

Plan free Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System windows Winows 10 home (iOS 10, Android Oreo, Windows 10,etc.) &nbsp...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play album - tracks are skipping

I tried to listen to the album Diamonds by Enforcer, but every track of the album starts to stutter after a couple of seconds and skips to the next song after about 10 seconds. When I try to play a specific song from this album, I sometimes get the e...

Gig Goer

I tried to listen to the album Diamonds by Enforcer, but every track of the album starts to stutter after a couple of seconds and skips to the next song after about 10 seconds. When I try to pla...

Alsweider

Gig Goer

1041 Views

3 replies

5 likes

  • 1041 Views
  • 3 replies
  • 5 likes

Any way to identify duplicates on two or more different playlists

So to exemplify, lets say i have two playlists:"Jazz A" which has my top-tier selections, and "Jazz B" which has my tier-b selections of the genreis there any way to check or cross-check playlists for duplicates, so if i want to add "Song 1" to "Jazz...

Casual Listener

So to exemplify, lets say i have two playlists: "Jazz A" which has my top-tier selections, and "Jazz B" which has my tier-b selections of the genre is there any way to check or cross-check playlist...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes

ellipsis is not present in lengthy titled recommended songs

PlanPremiumCountryUSADevicewindows desktopOperating Systemwindows 8.1 My Question or IssueBug reporting- recommended songs does not parse long titles with an elipsis, unlike songs already in playlist.

Newbie

  Plan Premium Country USA Device windows desktop Operating System windows 8.1   My Question or Issue Bug reporting- recommended songs does not parse long titles with an elipsis,...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't play an album

PlanPremiumCountryItaly DeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueHi guys. I've got a strange isse with a single album, called "Diamonds" by the band Enforcer. I simply cannot play any songs from that LP, if i click o...

Roadie

Plan Premium Country Italy   Device Samsung Galaxy A5 2016 Operating System Windows 10   My Question or Issue Hi guys. I've got a strange isse with a single album, called "Diam...

Alsweider

Gig Goer

3638 Views

16 replies

2 likes

  • 3638 Views
  • 16 replies
  • 2 likes

Spotify Windows 10 app lowers volume

PlanFreeCountryUnited StatesDeviceDell LaptopOperating SystemWindows 10My Question or IssueOn the Windows 10 Spotify app, the volume keeps lowering to a point where I can't hear it. I've tried every solution I've found including checking and unchecki...

Visitor

Plan Free Country United States Device Dell Laptop Operating System Windows 10 My Question or Issue On the Windows 10 Spotify app, the volume keeps lowering to a point where I can't hear it....

Kejoz

Visitor

1002 Views

2 replies

2 likes

  • 1002 Views
  • 2 replies
  • 2 likes

Regression in 1.1.18.611: Window title doesn't show currently playing track

This has been an issue before: https://community.spotify.com/t5/Implemented-Ideas/Bring-back-artist-song-info-in-the-title-bar-Desktop/idi-p/1038937Please fix this ASAP, the Windows client is unusable for me right now.

Casual Listener

This has been an issue before: https://community.spotify.com/t5/Implemented-Ideas/Bring-back-artist-song-info-in-the-title-bar-Desktop/idi-p/1038937 Please fix this ASAP, the Windows client is ...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Liked Songs playing in shuffled order even when shuffle is off

PlanPremium For StudentsCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI'm a guy who likes to go through his songs artist by artist. The problem I'm having at the moment is that sometimes after one song plays, Spotify...

Visitor

Plan Premium For Students Country United States Device Desktop Operating System Windows 10   My Question or Issue I'm a guy who likes to go through his songs artist by artist. The prob...

720 Views

0 replies

0 likes

  • 720 Views
  • 0 replies
  • 0 likes

Volume randomly going back up after being aadjusted

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10Randomly while im playing a game or browsing the internet, my spotify volume bar will adjust itself to the volume it was at when it first opened (which is the max volume).

Casual Listener

  Plan Premium Country USA Device Desktop Operating System Windows 10 Randomly while im playing a game or browsing the internet, my spotify volume bar will adjust itself to the volume i...

578 Views

0 replies

0 likes

Desktop
Volume Control
Windows 10
  • 578 Views
  • 0 replies
  • 0 likes

Media keys not working (it's not Chrome)

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueMy media keys aren't working, Chrome is not causing the issue because it still happens when I uninstalled Chrome

Visitor

Plan Premium Device Desktop Operating System Windows 10   My Question or Issue My media keys aren't working, Chrome is not causing the issue because it still happens when I uninstalled C...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Spotify Overlay wont work

Plan PremiumCountry Canada Device PCOperating System Windows 10 My Question or Issue: I often like to use the spotify overlay but for some reason it partially stopped working, the image of the album/song stopped showing and it didn't look good and th...

Newbie

  Plan Premium Country Canada   Device PC Operating System Windows 10     My Question or Issue: I often like to use the spotify overlay but for some reason it pa...

590 Views

0 replies

0 likes

  • 590 Views
  • 0 replies
  • 0 likes

Spotify on PC doesn't update

PlanPremiumCountryUSDeviceSamsung Galaxy Note 10+, Desktop PCOperating SystemAndroid 9.0 Pie, Windows 10 My Question or IssueThis has been happening for almost a year now. I don't know what changed, but I will like/save a song on my phone and it wont...

Newbie

Plan Premium Country US Device Samsung Galaxy Note 10+, Desktop PC Operating System Android 9.0 Pie, Windows 10   My Question or Issue This has been happening for almost a year now. I ...

629 Views

0 replies

1 likes

  • 629 Views
  • 0 replies
  • 1 likes

Superuser Contribution Ops, errors have occurred. refresh

Hi, i have a problem with web version and PC app, when i search any songs it give me a red alert with an error "ops, errors have occurred. refresh ". fine i've try to delete cookie, cache, nothing... the same error on all the browsers, like opera, ch...

Casual Listener

Hi, i have a problem with web version and PC app, when i search any songs it give me a red alert with an error "ops, errors have occurred. refresh ". fine i've try to delete cookie, cache, nothing......

wavester22

Casual Listener

1014 Views

2 replies

0 likes

  • 1014 Views
  • 2 replies
  • 0 likes

Deleting music downloaded to spotify from my computer without losing it on the computer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

Connect error multiple devices

PlanPremiumCountryBrazilDeviceXiaomi Redmi Note 7Windows 10 DesktopOperating SystemMIUI Global 10 My Question or IssueHello everyone.I've being facing this problem for a while. Before that time everything worked great on all my devices.The problem oc...

Visitor

Plan Premium Country Brazil Device Xiaomi Redmi Note 7 Windows 10 Desktop Operating System MIUI Global 10   My Question or Issue Hello everyone. I've being facing this problem for a ...

621 Views

0 replies

0 likes

Premium
  • 621 Views
  • 0 replies
  • 0 likes