Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
89052 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Regular
833140 Views
530 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
32723 Views
33 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremium Operating SystemWindows 10 My Question or IssueI am able to play Spotify via the webplayer without any issues however the Spotify app I have downloaded (and uninstalled/reinstalled multiple times) wont play any songs, it will constantly s...
Plan Premium Operating System Windows 10 My Question or Issue I am able to play Spotify via the webplayer without any issues however the Spotify app I have downloaded (and uninst...
Composer
1235 Views
5 replies
0 likes
plPlanPremiumCountryus DevicedesktopOperating SystemWindows 10,etc.) My Question or Issueplays one song from playlist jumps to queue plays songs i never put there and some not liked i go back to playlist same thing i have no clear button or option i ...
pl Plan Premium Country us Device desktop Operating System Windows 10,etc.) My Question or Issue plays one song from playlist jumps to queue plays songs i never put there an...
478 Views
0 replies
0 likes
I'm using free Spotify on a Windows laptop. And i live in Turkey. So recently i found a song that won't play. "Yüksek Dağlara Doğru" by "Koliva" in the playlist with the same name as the song. It's the first song of the playlist. It's name is written...
I'm using free Spotify on a Windows laptop. And i live in Turkey. So recently i found a song that won't play. "Yüksek Dağlara Doğru" by "Koliva" in the playlist with the same name as the son...
Casual Listener
699 Views
2 replies
0 likes
PlanPremiumCountry Device(iPhone 7 Plus, Windows 10) My Question or Issue My recently played (under the home tab) is not updating on any of my devices. I have logged out on all devices and it is still not updating. It shows playlists that I played mo...
Plan Premium Country Device (iPhone 7 Plus, Windows 10) My Question or Issue My recently played (under the home tab) is not updating on any of my devices...
393 Views
0 replies
0 likes
PlanPremium DevicePCOperating SystemWindows 10 and Ubuntu, 64 bits My Question or IssueVolume goes up and down, no matter the normalization or hardware acceleration settings.This problem is really old it is really time to fix this annoying thing!
Plan Premium Device PC Operating System Windows 10 and Ubuntu, 64 bits My Question or Issue Volume goes up and down, no matter the normalization or hardware acceleration sett...
309 Views
0 replies
0 likes
Whenever my PC display turns off, Spotify switch the audio output to the headset and once I wake my PC (By moving mouse to turn display back on) Spotify crash itself. It started happening after I reinstalled windows but then I don't think windows is ...
Whenever my PC display turns off, Spotify switch the audio output to the headset and once I wake my PC (By moving mouse to turn display back on) Spotify crash itself. It started happening after I rei...
Roadie
517 Views
1 replies
1 likes
PlanFreeCountryBrasilOperating SystemWindows 10 My Question or IssueIt only occurs in Spotify for desktop. My list of liked songs shows a message saying that ''my liked songs will appear here'' as if I didn't like any song so far. If i use other devi...
Plan Free Country Brasil Operating System Windows 10 My Question or Issue It only occurs in Spotify for desktop. My list of liked songs shows a message saying that ''my liked songs wil...
Roadie
3740 Views
5 replies
0 likes
PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 Pro My Question or IssueWhen I try to play music on Spotify for desktop, spotify doesn't play and instead tells me "Spotify can't play this right now, if you have the file on your computer yo...
Plan Premium Country Norway Device PC Operating System Windows 10 Pro My Question or Issue When I try to play music on Spotify for desktop, spotify doesn't play and instead tells me ...
Community Legend
2586 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindowsMy Question or IssueI'd like to select the option to stop a certain song from being played on my account, but I don't see the option in the drop down menu. I swear, I used to have this option and I ...
Plan Premium Country USA Device PC Operating System Windows My Question or Issue I'd like to select the option to stop a certain song from being played on my account, but I don't see the opt...
Community Legend
730 Views
1 replies
1 likes
PlanFreeCountryUSDeviceSurface ProOperating SystemWindows 10 My Question or Issue I know that changes have been made to Spotify Free in the last year, but I've been having a hard time finding out exactly what changed and why. I am in the middle of a ...
Plan Free Country US Device Surface Pro Operating System Windows 10 My Question or Issue I know that changes have been made to Spotify Free in the last year, but I've been ha...
1157 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceOmen Gaming LaptopOperating SystemWindows 10My Question or IssueI have crossfade enabled and Automix off. There is only a crossfade on my songs whenever I queue them. When they're just playing normally in a playlist, it...
Plan Premium Country Canada Device Omen Gaming Laptop Operating System Windows 10 My Question or Issue I have crossfade enabled and Automix off. There is only a crossfade on my...
537 Views
0 replies
0 likes
PlanFree/PremiumCountryNew ZealandDevice(PC)Operating System(Windows 10) My Question or IssueUnder the main Browse page there is a tab for New Releases.Up until a few weeks ago the new release albums etc were updated.This has now stopped updating.Tri...
Plan Free/Premium Country New Zealand Device (PC) Operating System (Windows 10) My Question or Issue Under the main Browse page there is a tab for New Releases. Up until a few weeks...
Music Fan
1571 Views
4 replies
8 likes
Spotify will constantly skip song when i set my audio output device to my wireless corsair headphones. This has happened after a driver update, i didn't know if i should delete the driver, how would it reinstall etc. Spotify works fine when set to my...
Spotify will constantly skip song when i set my audio output device to my wireless corsair headphones. This has happened after a driver update, i didn't know if i should delete the driver, how would ...
Spotify Legend
564 Views
1 replies
0 likes
So out of NOWHERE some random song started playing on my spotify. I stopped it. It continued playing. Suddenly I see that a new device is logged in named "PS4-239". So I changed password and after that I made "log off all" so all devices would log ou...
So out of NOWHERE some random song started playing on my spotify. I stopped it. It continued playing. Suddenly I see that a new device is logged in named "PS4-239". So I changed password and after th...
Spotify Legend
442 Views
1 replies
0 likes
PlanPremiumCountryEstoniaOperating SystemWindows 10 (Version 1909)My Question or IssueSpotify opens on startup no matter what I do. I have disabled it in the task manager, I have changed the advanced settings and another solution which tells me to di...
Plan Premium Country Estonia Operating System Windows 10 (Version 1909) My Question or Issue Spotify opens on startup no matter what I do. I have disabled it in the task manager, I have change...
Spotify Legend
1039 Views
3 replies
0 likes
PlanPremiumCountryUS DeviceDesktop Windows 10 & Sonos speakersOperating SystemWindows 10 My Question or IssueI've been playing Spotify today via my Sonos speakers.. Thus all the music playing shouldn't be going through my desktop computer, as Sonos c...
Plan Premium Country US Device Desktop Windows 10 & Sonos speakers Operating System Windows 10 My Question or Issue I've been playing Spotify today via my Sonos s...
Casual Listener
544 Views
2 replies
0 likes
PlanPremiumrecently upgraded from Free and never had any problems beforeCountryGermanyDeviceComputerOperating SystemWindows 10 My Question or IssueI recently upgraded from Spotify free where I never had any problems. When I upgraded (in December) I m...
Plan Premium recently upgraded from Free and never had any problems before Country Germany Device Computer Operating System Windows 10 My Question or Issue I recently upgraded from ...
Visitor
2249 Views
5 replies
1 likes
PlanFree/PremiumCountrycanadaDevicecomputerOperating System Windows 10 My Question or Issueplaying spotify on the google home and then control it from the computer. it shows same song that was playing when i opened it and plays a different song. i re...
Plan Free/Premium Country canada Device computer Operating System Windows 10 My Question or Issue playing spotify on the google home and then control it from the computer. it s...
452 Views
0 replies
0 likes
PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueFirst the album art was blank on desktop when playing a track, and would only show when you minimized it. Now the little arrow is gone and the album art won't show at all....
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue First the album art was blank on desktop when playing a track, and would only show when you min...
Music Fan
1388 Views
2 replies
0 likes
PlanPremiumCountryThe NetherlandsDevice PCOperating SystemWindows 10 My Question or IssueWhen my volume is quite low, it seems like spotify doesn't recognize the sound at all. It just stops playing the sound, for example in some low volume parts of s...
Plan Premium Country The Netherlands Device PC Operating System Windows 10 My Question or Issue When my volume is quite low, it seems like spotify doesn't recognize the...
352 Views
0 replies
0 likes
