Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46359 Views
  • 77 replies
  • 26 likes
  • 46359 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72923 Views
  • 268 replies
  • 21 likes
  • 72923 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5120 Views
  • 1 replies
  • 6 likes
  • 5120 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145180 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145180 Views
  • 0 replies
  • 26 likes

New Releases: limited in most recent update

PlanPremiumCountryUSADeviceLenovo ThinkPad Operating SystemWindows 10 Pro My Question or IssueI've always known that Spotify limits the amount of new releases posted under Browse > New Releases, however I can only see 100 of the latest albums added t...

  • Regular
  • Plan Premium Country USA Device Lenovo ThinkPad  Operating System Windows 10 Pro   My Question or Issue I've always known that Spotify limits the amount of new releases posted und...
  • 671 Views
  • 0 replies
  • 0 likes
  • 671 Views
  • 0 replies
  • 0 likes

New Spotify update

PlanPremiumCountryNorway Operating SystemWindows 10 My Question or IssueBefore the update, Home Browse and Radio used to scroll with your playlists, but now they dont. This results in me not being able to see more than 2 of my playlists at once and i...

  • Newbie
  • Plan Premium Country Norway   Operating System Windows 10   My Question or Issue Before the update, Home Browse and Radio used to scroll with your playlists, but now they dont. Thi...
  • ValtheroPens
  • Newbie
  • 387 Views
  • 1 replies
  • 2 likes
  • 387 Views
  • 1 replies
  • 2 likes

Spotify flicker with inbeded video clips

PlanPremiumOperating System Windows 7My Question or Issue: my native 144hz monitor that wich is powerd by a nvidia card, starts to flicker, in fullscreen mode!(shortcut key to toggle playback screen-size in spotify?) my only choice is to hit alt+F4, ...

  • Music Fan
  • Plan Premium Operating System  Windows 7 My Question or Issue:   my native 144hz monitor that wich is powerd by a nvidia card, starts to flicker, in fullscreen mode! ...
  • 584 Views
  • 0 replies
  • 0 likes
  • 584 Views
  • 0 replies
  • 0 likes

Local files not playing

PlanPremiumCountryEstoniaDeviceDesktopOperating SystemWindows 10 My Question or IssueI am able to add local files and i can see all of them. The issue is that when i try to press play then it doesn't do anything. Anyone else having the same kind of i...

  • Newbie
  • Plan Premium Country Estonia Device Desktop Operating System Windows 10   My Question or Issue I am able to add local files and i can see all of them. The issue is that when i try to p...
  • OneByBoo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Playlist description problem

PlanPremiumCountrySweden Operating SystemWindows 10 My Question or IssueHello,There was a client update this morning. When I am going to update my playlist description, the links I have in there are all messed up..

  • Roadie
  • Plan Premium Country Sweden   Operating System Windows 10   My Question or Issue Hello, There was a client update this morning. When I am going to update my playlist description...
  • Fineshark
  • Roadie
  • 669 Views
  • 7 replies
  • 0 likes
  • 669 Views
  • 7 replies
  • 0 likes

Spotify Causing Surface Book to not respond

PlanFree/PremiumCountryUKDeviceSurface BookOperating SystemWindows 10 My Question or Issue Hi My name is Chris, I hope someone can help. For the past week, I noticed that when logging into my user on my Surface Book, my computer would just be black a...

  • Casual Listener
  • Plan Free/Premium Country UK Device Surface Book Operating System Windows 10   My Question or Issue   Hi My name is Chris, I hope someone can help.   For the past week, I ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Superuser Contribution can't play majority of songs and can't add to playlists...

PlanPremiumCountry DevicelaptopOperating Systemwindows 10 My Question or Issuesince i upgrade to premium a few weeks ago i've had nothing but problems, at first only about 2% of the songs would play, the others would let you click on them and then ju...

  • Regular
  • Plan Premium Country   Device laptop Operating System windows 10   My Question or Issue since i upgrade to premium a few weeks ago i've had nothing but problems, at first only abo...
  • dwen
  • Regular
  • 1214 Views
  • 11 replies
  • 1 likes
  • 1214 Views
  • 11 replies
  • 1 likes

Spotify failed to migrate some of your data - yawn

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI've done all the uninstall/reinstall/delte this blah blah blah a thousand times. It doesn't work. It still says .."failed to migrate..." each time the app starts. Can you eit...

  • Regular
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue I've done all the uninstall/reinstall/delte this blah blah blah a thousand times. It doesn't work. ...
  • 616 Views
  • 0 replies
  • 1 likes
  • 616 Views
  • 0 replies
  • 1 likes

Spotify is not playing any music.

Hello i got problem with my spotify, when i want to play music on my PC is not responding and the only thing that happens is that what u can see on the screenshot. How i can repair this?PlanPremiumCountry-DevicePCOperating SystemWindowsMy Question or...

  • Casual Listener
  • Hello i got problem with my spotify, when i want to play music on my PC is not responding and the only thing that happens is that what u can see on the screenshot. How i can repair this? Plan Premi...
  • Aqussin
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

// Edit // Problem solved

// Edit // Problem solved, can be deleted.

  • Newbie
  • // Edit // Problem solved, can be deleted.
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Play Queue can't be manipulated on desktop when streaming to iPhone

As of this morning when streaming from iPhone, can no longer use the Desktop interface to move songs up or down in Play Queue. You can drag the song and get the green bar, but when released it does not actually move. Can move songs in the queue on th...

  • Regular
  • As of this morning when streaming from iPhone, can no longer use the Desktop interface to move songs up or down in Play Queue.  You can drag the song and get the green bar, but when released it ...
  • blackfalconky
  • Regular
  • 619 Views
  • 3 replies
  • 0 likes
  • problem
  • 619 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs not playing on Windows 7, reinstalled several times already

PlanFreeCountryUSADeviceWindows PCOperating SystemWindows 7My Question or IssueHello, I've been an avid spotify user going on 5 years now and for the past couple months I have been having to deal with crippling issues on the Windows 7 client which is...

  • Music Fan
  • Plan Free Country USA Device Windows PC Operating System Windows 7 My Question or Issue Hello,   I've been an avid spotify user going on 5 years now and for the past couple months I h...
  • Ellistan
  • Music Fan
  • 2084 Views
  • 11 replies
  • 0 likes
  • bug
    not playing
    Windows
    Windows 7
  • 2084 Views
  • 11 replies
  • 0 likes

Playlist is empty

Operating SystemWindows 10 My Question or IssueFor a couple of months, whenever I added a new song to my playlist, it would not show so I had to unistall/re-install Spotify everytime. I did the same thing today and when I re-installed it, it says tha...

  • Newbie
  • Operating System Windows 10   My Question or Issue For a couple of months, whenever I added a new song to my playlist, it would not show so I had to unistall/re-install Spotify everytime. I ...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

WiFi bandwidth halved when Spotify running

PlanFreeCountryUkDeviceLenovo laptopOperating Systemwindows 10 My Question or IssueI've found that my WiFi bandwith drops from 30Mbit down to about 10Mbit/sec when Spotify desktop app is running. In fact, has dropped to less than 1Mbit/sec at times w...

  • Casual Listener
  •   Plan Free Country Uk Device Lenovo laptop Operating System windows 10   My Question or Issue I've found that my WiFi bandwith drops from 30Mbit down to about 10Mbit/sec when Sp...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

'Spotify can't play this right now. If you have the file on your computer you can import it'

PlanPremium Operating SystemWindows 10 My Question or IssueI am unable to play any local files. It just says 'spotify can't play this right now, if you have the file on your computer you can import it'. I have reinstalled and wiped everything several...

  • Roadie
  • Plan Premium   Operating System Windows 10   My Question or Issue I am unable to play any local files. It just says 'spotify can't play this right now, if you have the file on your c...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Superuser Contribution Discord "currently listening" not working

PlanFreeOperating SystemWindows 10 and Android 8.0My Question or IssueI have Spotify properly linked to my Discord account. But whenever I listen music, it won't show what I am listening to in my status. I am sure I have the box checked in "connectio...

  • Casual Listener
  • Plan Free Operating System Windows 10 and Android 8.0 My Question or Issue I have Spotify properly linked to my Discord account. But whenever I listen music, it won't show what I am listening to...
  • HerrForehead
  • Casual Listener
  • 732 Views
  • 2 replies
  • 2 likes
  • 732 Views
  • 2 replies
  • 2 likes

Spotify shuts down when reading lokal files

PlanPremiumCountryDenmarkDevicedesktop computerOperating SystemWindows 10 My Question or IssueI use Spotify 0.9.15.27. Every time I install a newer version and it loads my local songs on the hard drive, it shuts down. And start over when it starts ag...

  • Newbie
  • Plan Premium Country Denmark Device desktop computer Operating System Windows 10   My Question or Issue I use Spotify 0.9.15.27. Every time I install a newer version and it loads my lo...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Solved!! Favorite song for artist - missing after update

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueHi.I found that after one of the last update the Spotify app lost a cool functionality. It was possible to* navigate from the main menu to the Artist page,* click an artist t...

  • Casual Listener
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Hi. I found that after one of the last update the Spotify app lost a cool functionality.   ...
  • OneByBoo
  • Roadie
  • 711 Views
  • 1 replies
  • 1 likes
  • 711 Views
  • 1 replies
  • 1 likes

Albums not saving

PlanPremiumCountryDenmarkDeviceLegion Y530Operating SystemWindows 10 My Question or Issuewhenever i'm in the discover tab and click the save button to save an album it doesn't go anywhere, where i can find them. before they used to go to the libary w...

  • Casual Listener
  • Plan Premium Country Denmark Device Legion Y530 Operating System Windows 10   My Question or Issue whenever i'm in the discover tab and click the save button to save an album it doesn'...
  • OneByBoo
  • Roadie
  • 848 Views
  • 3 replies
  • 1 likes
  • 848 Views
  • 3 replies
  • 1 likes

Spotify Connect Problem: Default to Random Song or Go Offline.

Plan: PremiumCountry: UKDevice: Galaxy S10+ & Windows 10 PC (.exe version) My Question or IssueEverytime I try to use spotify connect from my phone to PC it will default the song from what I am listening to, to the same random song. Same happens in t...

  • Casual Listener
  • Plan: Premium Country: UK Device: Galaxy S10+ & Windows 10 PC (.exe version)   My Question or Issue Everytime I try to use spotify connect from my phone to PC it will default the s...
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes