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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 134326 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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FIXED! Can't move playlist out of folder...

I FIXED THIS ALREADY SO THANKS ANYWAYS! I moved a few playlists into a folder on the Desktop app, and I accidentally moved a playlist I didn't want to move, and when I tried to drag the playlist out from the folder, the playlist wouldn't move. So my ...

  • Music Fan
  • I FIXED THIS ALREADY SO THANKS ANYWAYS! I moved a few playlists into a folder on the Desktop app, and I accidentally moved a playlist I didn't want to move, and when I tried to drag the playlist out ...
  • 608 Views
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  • 608 Views
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1.0.95.289.g342899da update issue

PlanPremiumCountryTurkey DevicePCOperating SystemWin 7 My Question or Issue With the last update, my Spotify always crashes in multiple times. The issue is when i want to listen a song after a while from my Spotify Desktop App and it won't respond at...

  • Casual Listener
  • Plan Premium Country Turkey   Device PC Operating System Win 7   My Question or Issue   With the last update, my Spotify always crashes in multiple times. The issue is when...
  • LBens
  • Casual Listener
  • 281 Views
  • 1 replies
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  • 281 Views
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Ability to Delete Radio Stations

PlanFreeCountryGermany Operating SystemWindows 10, Chrome My Question or Issue I cant access to Radio on the app, and I can't reech the browser app, i'm getting message NET::ERR_CERT_AUTHORITY_INVALID

  • Newbie
  • Plan Free Country Germany   Operating System Windows 10, Chrome   My Question or Issue  I cant access to Radio on the app, and I can't reech the browser app, i'm getting messa...
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  • 106 Views
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Music Keeps Pausing Every 2 Seconds on both Desktop and iPhone

PlanPremiumCountryUSA DeviceDesktop & iPhone 10 Operating SystemWindows 10 and iOS 12.1My Question or Issue For some weird reason my Spotify is suddenly pausing every two seconds on both my hom desktop and my iPhone. Oddly it doesn't pause on my work...

  • Casual Listener
  •   Plan Premium Country USA  Device Desktop & iPhone 10  Operating System Windows 10 and iOS  12.1 My Question or Issue  For some weird reason my Spotify is...
  • SnowdogVT
  • Casual Listener
  • 956 Views
  • 1 replies
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  • 956 Views
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¨Friends listening¨ not working

CountryNorway Operating SystemWindows 10 My Question or IssueSo lately The Friends Listening has not been working and its telling me to Find Friends (which you will see in the screenshot). Its been like this for quite a while unistalled Spotify and i...

  • Newbie
  • Country Norway    Operating System Windows 10   My Question or Issue So lately The Friends Listening has not been working and its telling me to Find Friends (which you will see ...
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Shuffle and Repeat missing

Repeat and Shuffle are not working! i.imgur.com/jgl3Wzg.jpg PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10

  • Newbie
  • Repeat and Shuffle are not working!   i.imgur.com/jgl3Wzg.jpg   Plan Premium Country Argentina Device PC Operating System Windows 10  
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  • App
    repeat
    shuffle
    Windows 10
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Spotify desktop overlay still appears although I disabled it many times!!

Although I disabled this option ((Show desktop overly when using media keys))on Spotify settings but this annoying desktop overlay still appears everytime I click on any media or volume buttons on my laptop and I tried uninstalling Spotify then insta...

  • Casual Listener
  • Although I disabled this option ((Show desktop overly when using media keys)) on Spotify settings but this annoying desktop overlay still appears everytime I click on any media or volume buttons on ...
  • tad_tk
  • Casual Listener
  • 245 Views
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  • 245 Views
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Solved!!Superuser Contribution Web player doesn't work

PlanPremiumCountry ChileDeviceWebOperating SystemWindows 10 My Question or Issue Some time ago the web player stopped working in my account, in my phone and in the application works well, but on the web does not respond.I've already cleared the cache...

  • Casual Listener
  •   Plan Premium Country  Chile Device Web Operating System Windows 10   My Question or Issue   Some time ago the web player stopped working in my account, in my phone a...
  • ypex
  • Casual Listener
  • 286 Views
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  • 286 Views
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Sorting searches by popularity.

Not sure if this is the right place to ask this but here goes. I used to be able to sort songs from artists by popularity (search for artist > see all songs > click on thumbs up icon) , but recently clicking on the icon doesn’t do anything. Anyone kn...

  • Casual Listener
  • Not sure if this is the right place to ask this but here goes. I used to be able to sort songs from artists by popularity (search for artist > see all songs > click on thumbs up icon) , but rec...
  • coolpanama
  • Casual Listener
  • 1011 Views
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  • 1011 Views
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Sopotify Using Incorrect Resolution

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue Spotify for some reason as of late has been fullscreening at an incorrect resolution. I tried uninstalling and resinstalling but that didn't help. This happens on all 3 of my ...

  • Newbie
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue  Spotify for some reason as of late has been fullscreening at an incorrect resolution. I t...
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Songs "Unavailable" in playlists

A recent Spotify update has removed the ability to play local files that synced with unavailable songs in playlists. Local files are seen and can be played, but they would usually sync with the "unavailable songs" on playlists. Now it doesn't seem to...

  • Music Fan
  • A recent Spotify update has removed the ability to play local files that synced with unavailable songs in playlists. Local files are seen and can be played, but they would usually sync with the "unav...
  • darylfrompulse
  • Music Fan
  • 2085 Views
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  • 2085 Views
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Spotify muffles/distores headset when in foreground

Driver issue, check your "profiles" Additional info: Operating SystemWindows 10 PeripheralsLogitech headset (G933) My problem was that the Logitech controller tried changing between profiles based on the open window, also the profile had one of the e...

  • Newbie
  •   Driver issue, check your "profiles"   Additional info:   Operating System Windows 10  Peripherals Logitech headset (G933)   My problem was that the Logitech contr...
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No longer select multiple songs??

PlanPremium Operating SystemWindows 10 My Question or Issue Im trying to make a playlist in spotify web player and am adding songs from a mixture of my other playlists and seem to no longer be able to select multiple songs at once, and am stuck to th...

  • Newbie
  •   Plan Premium   Operating System Windows 10   My Question or Issue  Im trying to make a playlist in spotify web player and am adding songs from a mixture of my other play...
  • 184 Views
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  • 184 Views
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Keeps changing songs by itself

PlanPremiumCountry SwedenDevicePCOperating SystemWindows 10 My Question or IssueHi!My spotify keeps changing songs by itself to some playlist I've never listened to or followed before. At first I thought someone else accessed my account and switched ...

  • Regular
  •   Plan Premium Country  Sweden Device PC Operating System Windows 10   My Question or Issue Hi! My spotify keeps changing songs by itself to some playlist I've never listen...
  • user-removed
  • Not applicable
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  • 623 Views
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Music Stops on PC

Within the Spotify Player on Desktop, the music that I am playing will stop randomly in the middle of a song. I've tried uninstalling and reinstalling Spotify and still having these issues. What can I do to ensure that this doesn't continue happening...

  • Casual Listener
  • Within the Spotify Player on Desktop, the music that I am playing will stop randomly in the middle of a song.  I've tried uninstalling and reinstalling Spotify and still having these issues. Wha...
  • Sebasty
  • Spotify Star
  • 108 Views
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  • 108 Views
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Black screen after login

So, I logged in on the spotify program thingy and then it just gave me a black screen with the minimize etc. options plus the three dots in the top right. Rebooting does not help. After reinstalling spotify it works for a few hours but then the same ...

  • Newbie
  • So, I logged in on the spotify program thingy and then it just gave me a black screen with the minimize etc. options plus the three dots in the top right. Rebooting does not help. After reinstalling ...
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  • black screen
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Bug when going back to Overview from About page on artist/band page

Operating SystemWindows 10 (though probably universal issue, works on Linux as well) IssueIf I go to an artist's overview page and then click on their about page and then press the go back button it will start scrolling to the bottom very quickly.Rep...

  • Newbie
  • Operating System Windows 10 (though probably universal issue, works on Linux as well)   Issue If I go to an artist's overview page and then click on their about page and then press the go ba...
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Superuser Contribution Can't play on phone

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy J1Operating SystemAndroid My Question or Issue I made two playlists on Spotify Desktop App using the local files in my laptop (lenovo) but when I opened the playlist on my phone, the track is unplayable....

  • Newbie
  • Plan Premium Country Malaysia Device Samsung Galaxy J1 Operating System Android   My Question or Issue  I made two playlists on Spotify Desktop App using the local files in my lap...
  • Dahnak
  • Regular
  • 163 Views
  • 2 replies
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  • 163 Views
  • 2 replies
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Podcasts category disappeared from My Lybrary Tab

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or Issue Since the last update of the Spotify Desktop App, v1.0.94.262.g3d5c231c, the podcast category has disappeared from the "Your Lybrary" tab. Please fix this.

  • Regular
  • Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue  Since the last update of the Spotify Desktop App, v1.0.94.262.g3d5c231c, the podcas...
  • Discoxjunkie
  • Casual Listener
  • 1755 Views
  • 13 replies
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  • desktop app
    Podcasts
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Solved!!Superuser Contribution [Playlists] See in which of my Playlists a Song is playing from

Hi, in previous versions of Spotify you could click on the song title that was playing on the bottom left corner and it would take you to the playlist (or artist page/album) where it was being played from. Now when I click on the song name it takes m...

  • Casual Listener
  • Hi, in previous versions of Spotify you could click on the song title that was playing on the bottom left corner and it would take you to the playlist (or artist page/album) where it was being played...
  • Jemi
  • Spotify Legend
  • 246 Views
  • 3 replies
  • 1 likes
  • 246 Views
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