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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Messaging

PlanPremiumCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue I'm just starting to get used to Spotify app. Is there a way to message a follower or vice versa without having to use Facebook.

  • Regular
  •   Plan Premium Country  USA Device Laptop Operating System Windows 10   My Question or Issue  I'm just starting to get used to Spotify app.  Is there a way to mess...
  • Sebasty
  • Spotify Star
  • 99 Views
  • 1 replies
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  • 99 Views
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Falta de Opções e recursos na plataforma PC

PlanPremiumCountry BrasilDeviceComputador WindowsOperating SystemWindows 10 My Question or IssueUma coisa fundamental que falta no aplicativo de vocês para o computador seria a opção de poder colocar as musicas organizadas da maneira que desejarmos(a...

  • Newbie
  • Plan Premium Country  Brasil Device Computador Windows Operating System Windows 10  My Question or Issue Uma coisa fundamental que falta no aplicativo de vocês para o computador se...
  • Bittencourt
  • Spotify Star
  • 106 Views
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  • 106 Views
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Why can't I listen to songs I have not saved.

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 7 My Question or Issue:I'm having this problem since a few days. I can't listen songs or albums that I have not saved in my library, or downloaded. I tried reinstalling the app, deleting all ...

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  • Regular
  •   Plan Premium Country Argentina Device PC Operating System Windows 7   My Question or Issue: I'm having this problem since a few days. I can't listen songs or albums that I have...
  • tomkruise
  • Newbie
  • 264 Views
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  • 264 Views
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New update interface

What's up with the new Windows desktop app interface? Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. Also, the new "sticky" menu at the top isn't fluid enough, it looks ve...

  • Visitor
  • What's up with the new Windows desktop app interface?   Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. ...
  • Billy-J
  • Spotify Star
  • 746 Views
  • 5 replies
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  • 746 Views
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How do I exclude specific local files from my library?

I've been using Spotify on my phone. I told it where my local files are, to save on downloading them again. But I'm using my Spotify library for only the songs I really, really like rather than all the misc **bleep** I've accumulated over the years. ...

  • Newbie
  • I've been using Spotify on my phone. I told it where my local files are, to save on downloading them again. But I'm using my Spotify library for only the songs I really, really like rather than all t...
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  • 432 Views
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Artist follow button

Hello! My problem is really not a problem. But, sometimes I dont see the follow button in artist page and sometimes I see it. Why is that? I use Windows desktop + Chrome webplayer and iPhone 8.

  • Songwriter
  •   Hello!  My problem is really not a problem.  But, sometimes I dont see the follow button in artist page and sometimes I see it. Why is that? I use Windows desktop + Chrome webplaye...
  • MrtyP
  • Songwriter
  • 175 Views
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  • 175 Views
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Potentially issue with Spotify in relation to Outlook unresponsive

PlanPremium CountryAustralia Device Toshiba Kira notebook Operating SystemWindows 10 My Question or IssueWe have this issue with this machine where Outlook 2016 is keeping unresponsive perhaps twice a day while running the Spotify (playing the music)...

  • Newbie
  • Plan Premium   Country Australia   Device   Toshiba Kira notebook   Operating System Windows 10   My Question or Issue We have this issue with this machine wher...
  • Sebasty
  • Spotify Star
  • 536 Views
  • 1 replies
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  • 536 Views
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Superuser Contribution Daily Mix Missing Since Upgraded to Premium

PlanPremium FamilyCountry USDevicemacbook, iPhone and iPad Operating System(iOS10/iOS12 and mojave) My Question or Issuemy daily mixes were reduced in number and frequency since upgrading my plan from the trial version. I have uninstalled and reinsta...

  • Regular
  •   Plan Premium Family Country  US Device macbook, iPhone and iPad  Operating System (iOS10/iOS12 and mojave)   My Question or Issue my daily mixes were reduced in numbe...
  • Peter
  • Spotify Legend
  • 1679 Views
  • 17 replies
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  • 1679 Views
  • 17 replies
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Superuser Contribution Spoitfy black blank page

PlanFreeCountryCanadaDeviceToshibaOperating SystemWindows 10 My Question or IssueI'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of a sudden one day I wasn't able to open Spotify. It would just show me a black blank...

  • Casual Listener
  •   Plan Free Country Canada Device Toshiba Operating System Windows 10   My Question or Issue I'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of...
  • Guido
  • Spotify Legend
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  • 7 replies
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    Blank
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    Spotify
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Superuser Contribution No Daily mixes on Desktop version

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueDaily mixes don't show up on my desktop app and web player. Everything's ok on android app. I have 5 daily mixes there but something is wrong with PC player.

  • Casual Listener
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Daily mixes don't show up on my desktop app and web player. Everything's ok on android app. I have...
  • Peter
  • Spotify Legend
  • 1062 Views
  • 13 replies
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  • 1062 Views
  • 13 replies
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How to add people to "See what your friends are playing" without facebook?

PlanPremiumCountryGermanyDeviceSamsung Note 4Operating SystemWindows 10 My Question or IssueI've been looking for a way to add my friends, who do not have facebook, to my friends feed. I am following them and they are following me back. I know how to...

  • Newbie
  • Plan Premium Country Germany Device Samsung Note 4 Operating System Windows 10   My Question or Issue I've been looking for a way to add my friends, who do not have facebook, to my fri...
  • Brunelicia
  • Community Legend
  • 167 Views
  • 1 replies
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  • 167 Views
  • 1 replies
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Friends Feed not showing

PlanPremiumCountryIrelandDeviceDell and Asus LaptopOperating SystemWindows 10 / Windows 8 My Question or IssueHi all,Since the last update I am having the classic issue again: I can't see my friends feed. I've been checking and they confirm they are ...

  • Newbie
  • Plan Premium Country Ireland Device Dell and Asus Laptop Operating System Windows 10 / Windows 8   My Question or Issue Hi all, Since the last update I am having the classic issue aga...
  • nan1
  • Casual Listener
  • 159 Views
  • 1 replies
  • 1 likes
  • 159 Views
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Solved!! How to turn off auto DJ feature

My Question or Issue How do I turn off the auto DJ feature? Not the crossfade feature, that is already switched off.

  • Newbie
  •   My Question or Issue  How do I turn off the auto DJ feature? Not the crossfade feature, that is already switched off.
  • Sebasty
  • Spotify Star
  • 2117 Views
  • 1 replies
  • 0 likes
  • 2117 Views
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Playlists can only show songs that I like.

So when I play Global Top 50 or Hip-Hop Central it only shows the song that I like.

  • Casual Listener
  • So when I play Global Top 50 or Hip-Hop Central it only shows the song that I like.
  • Sebasty
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
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Spotify freezes on laptop for 5-10 seconds

PlanPremiumCountrySpainDeviceACER Aspire 10 months oldOperating SystemWindows 10 My Question or Issue It freezes unannaounced stopping music. I have to wait or refresh. It happens on both ACER laptops I own. On 2 separate WiFis. One is a business Wif...

  • Regular
  •   Plan Premium Country Spain Device ACER Aspire 10 months old Operating System Windows 10   My Question or Issue  It freezes unannaounced stopping music. I have to wait or r...
  • Sebasty
  • Spotify Star
  • 271 Views
  • 4 replies
  • 0 likes
  • 271 Views
  • 4 replies
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Playlist keeps editing by itself.

PlanPremiumCountryRomania DevicePCOperating SystemWindows 10My Question or IssueMy playlist keeps editing by itself, i don't know why.i've added lots of songs into 1 playlist, and i've just started my pc today to see that some songs which i added a l...

  • Casual Listener
  • Plan Premium Country Romania  Device PC Operating System Windows 10 My Question or Issue My playlist keeps editing by itself, i don't know why. i've added lots of songs into 1 playlist...
  • k1NNd
  • Casual Listener
  • 312 Views
  • 2 replies
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  • Playlist
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Can't view downloaded playlists

PlanPremiumOperating SystemWindows 10 My Question or IssueI have playlists downloaded but I can't load them because the playlists' creator deleted his account. How can I view/play these songs, the playlists are still there but when I click on them no...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue I have playlists downloaded but I can't load them because the playlists' creator deleted his account. How can...
  • Idgit
  • Casual Listener
  • 140 Views
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  • 140 Views
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Player when phone is locked

Hello, Yesterday when I first locked the phone and looked at the player it had some great colors that were most likely the colors of the album of the song that was playing.Unfortunately, shortly after I installed an update (EMUI 9.0.0.160, the phone ...

  • Newbie
  • Hello,   Yesterday when I first locked the phone and looked at the player it had some great colors that were most likely the colors of the album of the song that was playing. Unfortunately, s...
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  • 74 Views
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Spotify is not download my playlist.

PlanPremiumCountry IsraelDevice(Samsung Galaxy 8, )Operating System(Android 8.0, Windows 7 PC) My Question or Issue well. I created new playlist and when I clicked download its stuck ib "downloading 0%"after few minutes its stopping.. and the weirdes...

  • Casual Listener
  •   Plan Premium Country  Israel Device (Samsung Galaxy 8, ) Operating System (Android 8.0, Windows 7 PC)   My Question or Issue  well. I created new playlist and when I ...
  • Sebasty
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
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Spotify wont play songs that arent saved in favorite songs

FreeCountry ColombiaDeviceHG desktop computerOperating SystemWindows 10 My Question or Issue Well i am here just to say that spotify has been annoying me refusing to play songs that arent on my favorite songs list, yes i've tried reinstalling, clean ...

  • Newbie
  •   Free Country  Colombia Device HG desktop computer Operating System Windows 10   My Question or Issue  Well i am here just to say that spotify has been annoying me refu...
  • Sebasty
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes