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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 70361 Views
  • 79 replies
  • 27 likes
  • 70361 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • ReclaimerNo
  • Casual Listener
  • 86704 Views
  • 279 replies
  • 22 likes
  • 86704 Views
  • 279 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6265 Views
  • 1 replies
  • 6 likes
  • 6265 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146663 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146663 Views
  • 0 replies
  • 26 likes

Spam/Malware advert

Scam/Malware adverts are showing frequently on a local library PC running Windows 10.

  • Music Fan
  • Scam/Malware adverts are showing frequently on a local library PC running Windows 10.    
  • axlegear
  • Music Fan
  • 651 Views
  • 2 replies
  • 0 likes
  • fraud
    malware
    phishing
  • 651 Views
  • 2 replies
  • 0 likes

Problem with spotify in windows 10 does not run

PlanPremiumCountryBrazilDevice(My Device/chorme/firefox)Operating System(Windows 10) My Question or Issue:Well first of all I'm very happy to be part of this community!I am facing a problem that is getting annoying with the spoty I have the software ...

  • Newbie
  •   Plan Premium Country Brazil Device (My Device/chorme/firefox) Operating System (Windows 10)   My Question or Issue: Well first of all I'm very happy to be part of this communit...
  • Soundofus
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify keeps returning to an album I haven't selected to play

Every time I play a song on Spotify on the laptop (w/ Windows), the next up song reverts to the same album (Madonna of all choices..). I uninstalled and then reinstalled Spotify, but the problem continues. Not sure what to do. BTW, I had the same pro...

  • Newbie
  • Every time I play a song on Spotify on the laptop (w/ Windows), the next up song reverts to the same album (Madonna of all choices..). I uninstalled and then reinstalled Spotify, but the problem cont...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Change singer "Similar to ..." on the home screen

PlanPremiumCountryBrasilDeviceSurface Pro 6Operating SystemWindows 10 My Question or IssueWhen I looked for a singer and did not find it appeared on the home screen "Similar to ..." and I can not delete or change anything.

  • Casual Listener
  • Plan Premium Country Brasil Device Surface Pro 6 Operating System Windows 10   My Question or Issue When I looked for a singer and did not find it appeared on the home screen "Similar ...
  • ElainaD
  • Composer
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

I notice a track replaced with another one from the same artist time and time again

PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 My Question or IssueHi, so I've noticed a recurring problem with my -- say, nostalgic -- playlist. A song (particularly "Don't Speak" by No Doubt) is replaced with another one from the s...

  • Newbie
  • Plan Premium Country Poland Device Desktop Operating System Windows 10   My Question or Issue Hi, so I've noticed a recurring problem with my -- say, nostalgic -- playlist. A song (par...
  • Udusush
  • Newbie
  • 588 Views
  • 1 replies
  • 0 likes
  • playlist change
    Song Replacement
  • 588 Views
  • 1 replies
  • 0 likes

Web Player "Server not found"

PlanFreeCountrycanadaDeviceLaptopOperating SystemWindows 10 My Question or IssueI get the error "Server not found" on the webiste and its been days and also i've tried in other browsers it still doesnt work. I've tried to open the website using googl...

  • Visitor
  •   Plan Free Country canada Device Laptop Operating System Windows 10   My Question or Issue I get the error "Server not found" on the webiste  and its been days and also i'v...
  • Keanu_C
  • Community Legend
  • 507 Views
  • 5 replies
  • 0 likes
  • 507 Views
  • 5 replies
  • 0 likes

Windows UWP App not showing username

I have Spotify Premium, and I'm using the Win10 UWP app on a Dell StudioXPS, and for some reason, my display name, or user name [The Lone Lycanroc] won't show on the app at all. Instead, it shows some generic string of code I don't even understand, a...

  • Casual Listener
  • I have Spotify Premium, and I'm using the Win10 UWP app on a Dell StudioXPS, and for some reason, my display name, or user name [The Lone Lycanroc] won't show on the app at all. Instead, it shows som...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Spotify can't play this right now

PlanPremium (for family)CountryUKDeviceSpotify for WindowsOperating SystemWindows 7My Question or IssueIf I currently have any other program / app open when I try to start music, it just immediately cancels it out, with the error message "Spotify can...

  • Newbie
  • Plan Premium (for family) Country UK Device Spotify for Windows Operating System Windows 7 My Question or Issue If I currently have any other program / app open when I try to start music, it...
  • 6b-3_4ns0l3d7
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

[Desktop] Can't play tracks on Desktop app

PlanPremiumCountryItaly DevicePC DesktopOperating SystemWindows 10 My Question or Issue Hello there, from yesterday i can't listen tracks on Spotify Desktop. I can on my Android Phone, Echo Plus and Web Player. When i click play on the top of the app...

  • Casual Listener
  • Plan Premium Country Italy    Device PC Desktop Operating System Windows 10   My Question or Issue   Hello there, from yesterday i can't listen tracks on Spotify Deskt...
  • jgordo
  • Casual Listener
  • 682 Views
  • 8 replies
  • 0 likes
  • 682 Views
  • 8 replies
  • 0 likes

Solved!! Foto na Playlist "Descobertas da Semana"

A minha Playlist "Descobertas da Semana" mostra uma foto antiga do facebook e não encontro um local onde eu posso alterar isso. Existe uma forma de alterar a foto/imagem? Obrigado.

  • Visitor
  • A minha Playlist "Descobertas da Semana" mostra uma foto antiga do facebook e não encontro um local onde eu posso alterar isso.   Existe uma forma de alterar a foto/imagem?   Obrigado.
  • user-removed
  • Not applicable
  • 729 Views
  • 4 replies
  • 0 likes
  • 729 Views
  • 4 replies
  • 0 likes

How to Clear the Queue

PlanPremium FamilyCountryUK Operating SystemWin 7, 64bit My Question or IssueThe queueis my biggest bone of contention with Spotify. It just doesn't work the way I expect. The issue I have today is how to clear it. As stated above, this is Windows wi...

  • Casual Listener
  • Plan Premium Family Country UK   Operating System Win 7, 64bit   My Question or Issue The queueis my biggest bone of contention with Spotify.  It just doesn't work the way I e...
  • Soundofus
  • Community Legend
  • 18536 Views
  • 3 replies
  • 11 likes
  • 18536 Views
  • 3 replies
  • 11 likes

cant log to my laptop or Lg xventue

PremiumCountry USA DeviceAcer Nitro 5 Lg Xventure Operating SystemWindows 10 and android 7.0 Hello I cant log on to spotify on my laptop or androidbut I can log on from my computerwindows 10 android Lgjust got premium 3 days agoand cant get customer ...

  • Newbie
  •     Premium Country USA    Device Acer Nitro 5  Lg Xventure  Operating System Windows 10  and android 7.0       Hello I cant log on to sp...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Some songs didn't play on PC Spotify, suggested to clean reinstall. Now no songs work...

PlanFreeCountryAustraliaDeviceCustom built PCOperating SystemWindows 10 My Question or IssueWhy is this even an issue, some songs start playing for less than 10 seconds then say 'Can't play the current song'

  • Newbie
  • Plan Free Country Australia Device Custom built PC Operating System Windows 10   My Question or Issue Why is this even an issue, some songs start playing for less than 10 seconds then ...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

songs not playing or showing up on windows desktop app

PlanPremiumCountryusaDevicewindows 10 pc My Question or Issuesongs that play fine on other devices wont play on wither of my windows computers. example sooner or later by the grass roots will play on my android phone and ipad, echo dot. but will not ...

  • Newbie
  •   Plan Premium Country usa Device windows 10 pc   My Question or Issue songs that play fine on other devices wont play on wither of my windows computers.   example sooner or...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

What is the maximum resolution for an album Image in Spotify?

What is the maximum resolution for an album Image in Spotify (for locally added songs) since im around 2500x2500 and it is not showing in spotify? Regards

  • Newbie
  • What is the maximum resolution for an album Image in Spotify (for locally added songs) since im around 2500x2500 and it is not showing in spotify?   Regards  
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

"We can't play this until you allow this track in the Spotify phone app"

I'm on Windows 10. I get the above message when I try to play Jesca Hoop - The Lost Sky from the Memories are Now album. I've looked up the issue here and the only fix people seem to find that works involves doing something on your smartphone, but I ...

  • Casual Listener
  • I'm on Windows 10. I get the above message when I try to play Jesca Hoop - The Lost Sky from the Memories are Now album. I've looked up the issue here and the only fix people seem to find that works ...
  • zrhaskell
  • Casual Listener
  • 725 Views
  • 2 replies
  • 1 likes
  • 725 Views
  • 2 replies
  • 1 likes

Dudas con mi plan premium/familiar

Tenía un plan premium que se renovaba el 2 de mayo.Sin querer lo he cambiado a familiar,lo he anulado enseguida y ahora me dice que mi plan familiar caduca el 28 de abril.¿No existe una forma de cancelar el plan familiar completamente y seguir en el ...

  • Newbie
  • Tenía un plan premium que se renovaba el 2 de mayo.Sin querer lo he cambiado a familiar,lo he anulado enseguida y ahora me dice que mi plan familiar caduca el 28 de abril.¿No existe una forma de canc...
  • Bittencourt
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

After clean installation, all songs refuse to play

PlanFreeDeviceDesktop PCOperating SystemWindows 10My Question or IssueAfter re-installing the spotify desktop app to resolve a similar issue, all songs refuse to play past the 8 second point. Upon clicking a song, the first 5 seconds of it will play....

  • Newbie
  • Plan Free Device Desktop PC Operating System Windows 10 My Question or Issue After re-installing the spotify desktop app to resolve a similar issue, all songs refuse to play past the 8 second ...
  • 193 Views
  • 0 replies
  • 0 likes
  • Platform breaking bug that's been around for almost 3 years now
  • 193 Views
  • 0 replies
  • 0 likes

Can't Play a Specific Podcast on Windows 7 App

PlanPremiumCountryUSADevicePCOperating SystemWindows 7 My Question or IssueI'm having an issue play any episode of the podcast "Call Her Daddy" on my Windows 7 PC. I can play episodes from my Android phone with no issues. No episode of this podcast w...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 7   My Question or Issue I'm having an issue play any episode of the podcast "Call Her Daddy" on my Windows 7 PC. I can play...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Solved!! Spotify just won't work anymore.

Using Spotify Free on a Windows 10 PC. Spotify always used to work, but I reinstalled it lately since I was running an old version that didn't want to update. And since then, there's been some difficulties. I managed to get Spotify to install however...

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  • Casual Listener
  • Using Spotify Free on a Windows 10 PC. Spotify always used to work, but I reinstalled it lately since I was running an old version that didn't want to update. And since then, there's been some diffic...
  • Yamiash101
  • Casual Listener
  • 2443 Views
  • 2 replies
  • 0 likes
  • Help
    won't install online
    won't open
  • 2443 Views
  • 2 replies
  • 0 likes