Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1685 Views

0 replies

2 likes

  • 1685 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145682 Views

83 replies

27 likes

  • 145682 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130617 Views

294 replies

22 likes

  • 130617 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10989 Views

1 replies

6 likes

  • 10989 Views
  • 1 replies
  • 6 likes

Playback doesn't sync PC to phone (but does the opposite way)

Premium member. Windows 10 and iPhone 5. When I'm listening on my phone and I open Spotify on my PC, it shows the current track playing and lets me control resuming it on PC, pause/play etc. But - more importantly - when I'm playing on my PC and I go...

Newbie

Premium member. Windows 10 and iPhone 5.    When I'm listening on my phone and I open Spotify on my PC, it shows the current track playing and lets me control resuming it on PC, pause/pla...

Nico

Community Legend

829 Views

1 replies

0 likes

  • 829 Views
  • 1 replies
  • 0 likes

Playlists blank and songs not playing

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueRecently moved to a Windows 10 machine, since then have had constant playback issues for most songs. Playlists open blank, although adding songs to then can provide the duplicate mess...

Regular

Plan Premium Country UK Operating System Windows 10   My Question or Issue Recently moved to a Windows 10 machine, since then have had constant playback issues for most songs. Playlists ...

worthlessdaisey

Regular

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

Local files aren't appearing on Desktop app

Hi! I have a Premium account. I'm playing Spotify on my Windows Laptop, and I don't see where I can add local files to my player. I have screengrabbed where my local files would normally be. Now, this is a new laptop, and I recently transferred some ...

Newbie

Hi!   I have a Premium account. I'm playing Spotify on my Windows Laptop, and I don't see where I can add local files to my player. I have screengrabbed where my local files would normally be....

Sebasty

Community Legend

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS app saves only full albums, not the songs I need

PlanPremium (Family)CountryHungaryDevice(iPhone 5S)Operating System(iOS 12.1.4) My Question or Issue I use spotify for years in desktop and in my phone. The saved albums and songs were the same until now but today I reinstalled the Spotify iOS app be...

Casual Listener

Plan Premium (Family) Country Hungary Device (iPhone 5S) Operating System (iOS 12.1.4)   My Question or Issue   I use spotify for years in desktop and in my phone. The saved albu...

bodibuilder

Casual Listener

991 Views

3 replies

0 likes

application
iOS
Mobile
  • 991 Views
  • 3 replies
  • 0 likes

I can't get my local files on my iPhone

So none of my songs will sync to my iPhone from my computer and it is extremely annoying because spotify still won't put any of Lil Peep's old music on here but thats besides the point. I do not have a WiFi adapter on my computer so I use ethernet, h...

Newbie

So none of my songs will sync to my iPhone from my computer and it is extremely annoying because spotify still won't put any of Lil Peep's old music on here but thats besides the point. I do not have...

mosohodPeti

Composer

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Cover art bug

PlanPremiumCountryNetherlandsDeviceAndroid 8.0.0 Operating SystemWindows 10 My Question or IssueThe cover art for my latest playlist are bugged. I've provided some screenshots. So Spotify can create automatic cover art for you, it basically takes the...

Newbie

Plan Premium Country Netherlands Device Android 8.0.0  Operating System Windows 10   My Question or Issue The cover art for my latest playlist are bugged. I've provided some scree...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Skipping songs and generally acting weird

PlanFreeCountryUnited StatesOperating SystemWindows 10 The issues started a few days ago. Basically, whenever I click on a song in an album or playlist when I first log on, it'll play and skip a few songs in the album/playlist that I was listening to...

Newbie

Plan Free Country United States Operating System Windows 10   The issues started a few days ago. Basically, whenever I click on a song in an album or playlist when I first log on, it'll p...

mosohodPeti

Composer

1714 Views

1 replies

0 likes

  • 1714 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify recommending songs already in a playlist

PlanPremiumCountryCanada Device(Samsung Galaxy 9+, WebPlayer, Desktop App)Operating System(iAndroid Oreo, Windows 10) My Question or IssueSpotify recommends songs already in my playlists, sometimes the song is in the playlist it is basing the recomme...

Music Fan

Plan Premium Country Canada   Device (Samsung Galaxy 9+, WebPlayer, Desktop App) Operating System (iAndroid Oreo, Windows 10)   My Question or Issue Spotify recommends songs...

A4Bettie

Casual Listener

8083 Views

56 replies

17 likes

  • 8083 Views
  • 56 replies
  • 17 likes

Solved!! Spotify not playing music at all

PlanPremium for family (roommates in this case)CountryCzech republicDeviceA desktopOperating SystemWindows 10 Pro (1809 update)Version of Spotify1.1.2.285.ga97985ef My Question or IssueHello everyone,I've been having problems with Spotify on my compu...

Casual Listener

Plan Premium for family (roommates in this case) Country Czech republic Device A desktop Operating System Windows 10 Pro (1809 update) Version of Spotify 1.1.2.285.ga97985ef   My Ques...

fdh

Newbie

16619 Views

4 replies

1 likes

  • 16619 Views
  • 4 replies
  • 1 likes

Search for my own playlists no longer working in Windows 10 desktop app.

PlanPremiumCountry USA DeviceWindows 10 desktopOperating SystemWindows 10 Search for my own playlists no longer working. A search used to list my playlist first, now my playlist is not included at all among the others. Has the process to locate your ...

Casual Listener

Plan Premium Country USA   Device Windows 10 desktop Operating System Windows 10   Search for my own playlists no longer working. A search used to list my playlist first, now my pl...

alkaplan

Casual Listener

476 Views

2 replies

1 likes

  • 476 Views
  • 2 replies
  • 1 likes

Song always come back in the queue

PlanPremiumCountryCanadaDeviceComputer & Samsung Galaxy A5Operating SystemWindows 10 & Android 8.0.0 My Question or IssueEverytime I open spotify and start listening to music the song I put in my Queue a few days ago always come back (Viscinity of Ob...

Casual Listener

Plan Premium Country Canada Device Computer & Samsung Galaxy A5 Operating System Windows 10 & Android 8.0.0     My Question or Issue Everytime I open spotify and sta...

Antoineqc

Casual Listener

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why I can't see a list of All Songs on each artist Artist page?

I want to see the list of all available tracks from an artist and not just the "most popular songs" on their albums. I recently return to Premium and I remember seeing the whole list of songs. Has this changed? Is there any way to see a list of all t...

Regular

I want to see the list of all available tracks from an artist and not just the "most popular songs" on their albums. I recently return to Premium and I remember seeing the whole list of songs. Has th...

MafeG

Spotify Legend

32804 Views

10 replies

2 likes

  • 32804 Views
  • 10 replies
  • 2 likes

Sound reduced because by google chrome

PlanPremiumCountryBelgiumDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, I have this annoying issue that my spotify sound is reduced by sounds of my browser. For example when I get a message on facebook, the little sound will reduc...

Casual Listener

Plan Premium Country Belgium Device Desktop Operating System Windows 10   My Question or Issue Hello,   I have this annoying issue that my spotify sound is reduced by sounds of ...

ariabennett

Visitor

5768 Views

5 replies

1 likes

  • 5768 Views
  • 5 replies
  • 1 likes

"Spotify can't play this right now." error message

PlanFree/PremiumCountry Device(Desktop)Operating System(Windows) I can't play random songs/podcasts on my work computer. I get an error message at the top of the window that say "Spotify can't play this right now. If you have the file on your compute...

Casual Listener

Plan Free/Premium Country   Device (Desktop) Operating System (Windows)   I can't play random songs/podcasts on my work computer. I get an error message at the top of the window th...

cristalopez

Casual Listener

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
  • 0 likes

Spotify keeps pausing every few seconds by itself.

PlanPremiumCountrySwedenDeviceMicrosoft Surface Pro 6Operating SystemWindows 10 Pro V.1809 My Question or IssueEvery time I play a song it pauses by itself after few seconds, usually somewhere between 2-10 seconds. Occasionally a song plays for about...

Casual Listener

Plan Premium Country Sweden Device Microsoft Surface Pro 6 Operating System Windows 10 Pro V.1809   My Question or Issue Every time I play a song it pauses by itself after few seconds,...

tomatpotat

Casual Listener

2667 Views

2 replies

2 likes

  • 2667 Views
  • 2 replies
  • 2 likes

Solved!! Spotify free issues

OK.Ive been using Spotify free for a while now on windows 10 in the UK. Last couple of days, I can't get it to work. The songs I want to play are available, I have tried turning off hardware acceleration, cross fade and everything else Ive seen in pe...

Casual Listener

OK. Ive been using Spotify free for a while now on windows 10 in the UK.  Last couple of days, I can't get it to work.  The songs I want to play are available, I have tried turning off h...

Feenix2

Casual Listener

893 Views

5 replies

2 likes

  • 893 Views
  • 5 replies
  • 2 likes

Re: Playlists appear empty on desktop app

Hi everyone, I have the same problem, the last weeks I figure that I can't play some songs in Desktop app in Windows, like that files are corrupted, but all works fine in my phone app, now I tried to reinstall the Desktop app and now all my playlists...

Newbie

Hi everyone,   I have the same problem, the last weeks I figure that I can't play some songs in Desktop app in Windows, like that files are corrupted, but all works fine in my phone app, now I...

user-removed

Not applicable

629 Views

2 replies

0 likes

  • 629 Views
  • 2 replies
  • 0 likes

scrobbles to last fm

None of the below information is required. However, the more you provide the easier it will be for us to try and hePlan UnlimitedCountry UKUKDevicedesktopOperating SystemWindows 10 My Question or Issue No scrobbles to last Fm since last update, other...

Gig Goer

None of the below information is required. However, the more you provide the easier it will be for us to try and he Plan Unlimited Country UK UK Device desktop Operating System Windows 10 &...

kirashi

Community Legend

554 Views

1 replies

1 likes

  • 554 Views
  • 1 replies
  • 1 likes

Click-Searching in my Playlist

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI used to be able to click the thumbnail of the song currently playing and it would go directly to where this song was located in my playlist. Now, when I click the thumbnail, it see...

Music Fan

Plan Premium Country USA Operating System Windows 10   My Question or Issue I used to be able to click the thumbnail of the song currently playing and it would go directly to where this ...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

windows app keeps downloading music

PlanPremiumCountryNetherlandsDeviceDELL XPS15Operating SystemWindows 10 My Question or IssueEvery now and then I notice my harddrive clogging up with cache data from several apps and I start cleaning it out.At first I suspected it to be cached data s...

Gig Goer

Plan Premium Country Netherlands Device DELL XPS15 Operating System Windows 10   My Question or Issue Every now and then I notice my harddrive clogging up with cache data from several ...

ixeldog

Visitor

1117 Views

6 replies

0 likes

  • 1117 Views
  • 6 replies
  • 0 likes