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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Local files will sometimes not play on Spotify desktop on shuffle

PlanPremiumCountryU.S. DeviceiPhone XSOperating SystemiOS 12, Windows 10My Question or IssueLocal files play fine on my iPhone Spotify app because it's downloaded so it has a direct file reference, but I have a playlist full of local files that I lik...

  • Regular
  • Plan Premium Country U.S.  Device iPhone XS Operating System iOS 12, Windows 10 My Question or Issue Local files play fine on my iPhone Spotify app because it's downloaded so it has a d...
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How to correct output 2.1 not 5.1

PlanFreeCountry AustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueHi I am playing Spotify on my desktop, outputting over HDMI to a Yamaha Rx-A3080 AV reciever.Audio comes out all 5 speakers not just the two front left and right (an...

  • Newbie
  • Plan Free Country  Australia Device Desktop Operating System Windows 10     My Question or Issue Hi   I am playing Spotify on my desktop, outputting over HDMI to a Ya...
  • Sebasty
  • Spotify Star
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Deleting Local Files

I am trying to delete local files from my Spotify and nothing is working.I found a forum on here that said to:Close SpotifyNavigate to "%appdata%\Spotify\Users\" in your file browser.There should be a folder "username-user" - enter the folder.Delete ...

  • Newbie
  •   I am trying to delete local files from my Spotify and nothing is working. I found a forum on here that said to: Close Spotify Navigate to "%appdata%\Spotify\Users\" in your fil...
  • Harneet
  • Music Fan
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Solved!! Can't run spotify setup

PlanPremiumCountry Norway Operating SystemWindows 8,1 My Question or IssueWhen i am trying to run the spotify setup i does not work, nothing happends? What is the problem?

  • Casual Listener
  • Plan Premium Country  Norway   Operating System Windows 8,1   My Question or Issue When i am trying to run the spotify setup i does not work, nothing happends? What is the pro...
  • Mantisentil
  • Community Legend
  • 435 Views
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  • 435 Views
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Spotify can't play this right now

I have a problem over all of my devices where I can't play certain songs and get the "Spotify can't play this right now. If you have the file on your computer you can import it."Only happens for certain songs:See You Again by Tyler, The CreatorBest F...

  • Newbie
  • I have a problem over all of my devices where I can't play certain songs and get the "Spotify can't play this right now. If you have the file on your computer you can import it." Only happens for ce...
  • Grumtastic
  • Newbie
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  • 191 Views
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Playlist filtering with CTRL+F is broken

Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles). I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0hz2iCx6isehbs?si=Hj_jxuF-QuWTIu-1mRznVQ I opened it in the deskto...

  • Casual Listener
  • Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles).   I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0...
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Added new playlist i´ve never made (and never will...)

PlanPremiumCountry SpainDeviceG S7, PCOperating SystemAndroid Oreo, Windows 10My Question or Issue Hi allI think mine´s more than a problem but a punishment. From nowhere it appears a damned playlist at the top of my library´s playlists (Favourites? ...

  • Casual Listener
  • Plan Premium Country  Spain Device G S7, PC Operating System Android Oreo, Windows 10 My Question or Issue  Hi all I think mine´s more than a problem but a punishment. From n...
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I have a high jitter internet connection, Spotify takes a long time to realize connection is back up

Hi, I am having trouble with Spotify going online and offline again in very long intervals. It can take 30 seconds or more for Spotify to recognize that the connection is available again, and during all that time, I cannot continue to view the artist...

  • Newbie
  • Hi, I am having trouble with Spotify going online and offline again in very long intervals.  It can take 30 seconds or more for Spotify to recognize that the connection is available again, and d...
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skip la musique directement par windows

PlanPremiumCountry Operating SystemWindows 10 My Question or Issue Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl fleche dr mais ca fonctionne pas

  • Newbie
  • Plan Premium Country     Operating System Windows 10   My Question or Issue  Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl f...
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Solved!! Songs become unavailable after Spotify update

PlanPremiumCountryVietNam Operating SystemWindows 7My Question or IssueAfter I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Get Me Wrong (And One); Gods and Monsters (Lana Del Rey)). I was able to...

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  • Casual Listener
  • Plan Premium Country VietNam  Operating System Windows 7 My Question or Issue After I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Ge...
  • OneByBoo
  • Community Legend
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  • 994 Views
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Problems with the activity of the friends list

Hello, I have this problem a couple of months ago. When I start Spotify, I get the list of friends and their activity without problems, but after about 20 minutes at most, their activity stops as if they were not listening to anything. The next day r...

  • Newbie
  • Hello, I have this problem a couple of months ago. When I start Spotify, I get the list of friends and their activity without problems, but after about 20 minutes at most, their activity stops as if ...
  • OneByBoo
  • Community Legend
  • 260 Views
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  • 260 Views
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Superuser Contribution Error when trying to launch installer.

PlanpremiumCountry usDevice(desktop pc)Operating System(Windows 10) My Question or Issue I am recieving the following error when trying to launch spotify for the first time : the procedure entry point pauhremovefilespecw could not be located in the d...

  • Newbie
  • Plan premium Country  us Device (desktop pc) Operating System (Windows 10)   My Question or Issue  I am recieving the following error when trying to launch spotify for the fi...
  • Katerina
  • Spotify Legend
  • 1561 Views
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  • 1561 Views
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Superuser Contribution Spotify toca sozinho quando está pausado

PlanPremium FamilyCountry BrazilDeviceDesktopOperating SystemWindows10 My Question or Issue Há algum tempo, quando tenho o spotify pausado no meu computador, começa a tocar alguma musica aleatória. Já troquei a senha, sai de todos os dispositivos e a...

  • Regular
  •   Plan Premium Family Country  Brazil Device Desktop Operating System Windows10   My Question or Issue  Há algum tempo, quando tenho o spotify pausado no meu computador...
  • Peter
  • Spotify Legend
  • 13535 Views
  • 30 replies
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  • 13535 Views
  • 30 replies
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How to disable crossfade

Hello, I am using the desktop app on my windows 8.1 and I have the crossfade already disabled in settings, but when I pause and play the songs the crossfade is still there, how do I turn it off completely?

  • Newbie
  •   Hello,   I am using the desktop app on my windows 8.1 and I have the crossfade already disabled in settings, but when I pause and play the songs the crossfade is still there, how do I ...
  • DennyEMufc
  • Roadie
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  • 1160 Views
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Spotify Offline Installer?

I have some problem when install Spotify (you can check it on my attachment). Is Spotify have an offline installer? If it have so where can i get it? Thank you

  • Newbie
  •   I have some problem when install Spotify (you can check it on my attachment). Is Spotify have an offline installer? If it have so where can i get it? Thank you
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Spotify not saving current song on shutdown

PlanPremiumCountry NLDevicePCOperating SystemWindows 10 My Question or IssueI've seen a few other topics like this but there was no answer/solution yet.But somehow on my Windows computer Spotify does not save current song and if I turn off my PC it w...

  • Visitor
  • Plan Premium Country  NL Device PC Operating System Windows 10   My Question or Issue I've seen a few other topics like this but there was no answer/solution yet. But somehow on ...
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i have a problem about updater. Updater wasnt able to start.

PlanPremiumCountry TURKEYDevicenotebookOperating System windows 10My Question or Issuefor some days, i am getting an error. it is about updater. i can see uptader button on right side but when i click, it is getting an error. i will upload its screen...

  • Casual Listener
  • Plan Premium Country  TURKEY Device notebook Operating System  windows 10 My Question or Issue for some days, i am getting an error. it is about updater. i can see uptader button o...
  • Sebasty
  • Spotify Star
  • 300 Views
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  • updater problem
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Sound stops, but the song continues

PlanPremiumCountry NorwayDeviceWindowsOperating SystemWindows 10 My Question or IssueI've had this issue a while now.The sound completely stops, song continues, but worst of all, the entire app just stop functioning...While this is happening, (which ...

  • Casual Listener
  • Plan Premium Country  Norway Device Windows Operating System Windows 10  My Question or Issue I've had this issue a while now. The sound completely stops, song continues, but wors...
  • Karlka97
  • Casual Listener
  • 139 Views
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  • 139 Views
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