Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38679 Views
  • 75 replies
  • 25 likes
  • 38679 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66677 Views
  • 265 replies
  • 21 likes
  • 66677 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4675 Views
  • 1 replies
  • 6 likes
  • 4675 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144626 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144626 Views
  • 0 replies
  • 26 likes

Solved!! Problema reproducir windows 10

PlanFree/PremiumOperating System(Windows 10.) My Question or Issue No puedo escuchar música desde spotify pc con windows 10, antes podía escuchar algunas canciones, pero a mitad de la lista de reproducción se paraba, y ahora no puedo ni escuchar ni u...

  • Newbie
  • Plan Free/Premium Operating System (Windows 10.)   My Question or Issue  No puedo escuchar música desde spotify pc con windows 10, antes podía escuchar algunas canciones, pero a mitad...
  • Svijet
  • Newbie
  • 2340 Views
  • 4 replies
  • 0 likes
  • 2340 Views
  • 4 replies
  • 0 likes

Copy Song Link Shortcut No Longer Works

Hi Just noticed there's been an update (unless it's a bug) and now the Ctrl+C keyboard shortcut to copy a song link no longer works. Instead, you have to right click on a song and from the submenu, choose Share and then Copy Song Link. This means you...

  • Roadie
  • Hi   Just noticed there's been an update (unless it's a bug) and now the Ctrl+C keyboard shortcut to copy a song link no longer works. Instead, you have to right click on a song and from the s...
  • Jenjam
  • Roadie
  • 398 Views
  • 2 replies
  • 2 likes
  • 398 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution not all MY playlists will appear in the My Playlists section of Spotify Windows

Hi all, my first post on here and looking for some help with an Issue. So I am using the Windows version of Spotify and for some reason today not all the Playlists I have created are appearing in the My Playlists section, However they are appearing i...

  • Newbie
  • Hi all, my first post on here and looking for some help with an Issue.   So I am using the Windows version of Spotify and for some reason today not all the Playlists I have created are appeari...
  • kaworu_bloodpaw
  • Roadie
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Spotify launches everytime i put on my laptop. How to modify ?

Plan : PremiumCountry : FranceDevice / Laptop HP Operating System : windows 11 My Question or Issue : i don't want spotify to launch all by itself.

  • Visitor
  • Plan : Premium Country : France Device / Laptop HP  Operating System : windows 11   My Question or Issue : i don't want spotify to launch all by itself.  
  • Hardcoreboogie
  • Music Fan
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution autoplay problem

i have switched autoplay off but i am still getting unwanted tracks interfering with my listening

  • Visitor
  • i have switched autoplay off but i am still getting unwanted tracks interfering with my listening
  • Not applicable
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop] fix the White start

When desktop app starts-it's extremaly in white color blinks. That's very uncomfortable and harmful to the eyes. Fix that, please

  • Casual Listener
  • When desktop app starts-it's extremaly in white color blinks. That's very uncomfortable and  harmful to the eyes. Fix that, please
  • Christian2011
  • Casual Listener
  • 805 Views
  • 8 replies
  • 1 likes
  • Desktop
  • 805 Views
  • 8 replies
  • 1 likes

Superuser Contribution Smart Shuffle for liked songs

PlanPremium CountryUkraine DevicePC Operating SystemWindows 10 My Question or IssueI see Smart Shuffle for my playlist, but I do not see how to enable it on Liked Songs.On all others when I press shuffle a submenu with two options is displayed, but f...

  • Newbie
  • Plan Premium   Country Ukraine   Device PC   Operating System Windows 10   My Question or Issue I see Smart Shuffle for my playlist, but I do not see how to enable it...
  • Elena
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Something went wrong' password reset

PlanFreeCountryChina DeviceThinkpadOperating SystemWin11 My Question or IssueI tried to reset my password. When I went to the reset website and input the password well. I click the button and it feedback "Oops! Something went wrong, please try again....

  • Visitor
  • Plan Free Country China   Device Thinkpad Operating System Win11   My Question or Issue I tried to reset my password. When I went to the reset website and input the password well...
  • Vasil
  • Moderator
  • 748 Views
  • 2 replies
  • 0 likes
  • 748 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows App unusable

PlanPremiumCountry US DevicePC - windows 10 My Question or IssueFor several days now when i open the app it takes minutes to load, that aside once it does load several things are happening that have never happened in years. The playback selection is ...

  • Newbie
  • Plan Premium Country US   Device PC - windows 10   My Question or Issue For several days now when i open the app it takes minutes to load, that aside once it does load several thi...
  • MihailY
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart Shuffle automatically turning itself back on

PlanPremiumCountryUSADeviceSamsung laptopOperating SystemWindows 11 My Question or IssueEvery single time I try to turn off smart shuffle, it automatically turns itself back on. If I turn on shuffle and then stop interacting with the app completely, ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung laptop Operating System Windows 11   My Question or Issue Every single time I try to turn off smart shuffle, it automatically turns itself back ...
  • Yordan
  • Moderator
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist names not visible, only pictures

I have a Windows 10 computer, and for some reason, Spotify is no longer displaying playlist titles along the side and will only show the icons for the playlists. This is really frustrating because there isn't any point in letting me have a name for a...

  • Visitor
  • I have a Windows 10 computer, and for some reason, Spotify is no longer displaying playlist titles along the side and will only show the icons for the playlists. This is really frustrating because th...
  • Maria
  • Moderator
  • 1187 Views
  • 4 replies
  • 1 likes
  • 1187 Views
  • 4 replies
  • 1 likes

Superuser Contribution Songs do not play when selected from anywhere but my own playlists.

PlanPremium StudentCountryUSADevicePCOperating SystemWindows 11 My Question or IssueI am unable to play any songs unless they are already in my playlists or likes. I have attached a video showing the problem. EDIT: I do not have this problem on the w...

  • Casual Listener
  • Plan Premium Student Country USA Device PC Operating System Windows 11   My Question or Issue I am unable to play any songs unless they are already in my playlists or likes.  I ha...
  • Joan
  • Moderator
  • 1083 Views
  • 6 replies
  • 3 likes
  • 1083 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution It constantly says I'm offline even though I have a secure internet connection

PlanFreeCountrySingaporeDeviceThe older Asus A45VOperating SystemWindows 10 My Question or IssueIt's constantly saying I'm in "Offline Mode" and that I need to be online to access everything. (Error code:4). It says at the top "No internet connection...

  • Casual Listener
  •   Plan Free Country Singapore Device The older Asus A45V Operating System Windows 10   My Question or Issue It's constantly saying I'm in "Offline Mode" and that I need to be onl...
  • boutrosmeister
  • Newbie
  • 99545 Views
  • 38 replies
  • 5 likes
  • 99545 Views
  • 38 replies
  • 5 likes

Solved!!Superuser Contribution Social settings are not visible

PlanFreeCountryUnited Arab EmiratesDeviceDell InspironOperating SystemWindows 11 My Question or IssueMy social settings are not visible. Does anyone know how I can enable it? I only have two settings that are visible (Language and Display). Someone p...

  • Casual Listener
  • Plan Free Country United Arab Emirates Device Dell Inspiron Operating System Windows 11   My Question or Issue My social settings are not visible. Does anyone know how I can enable it?...
  • VivekZOV
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Superuser Contribution Drop down menu - About Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFree on Windows 10Was told that there was a new version of Spotify available but when I use t...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Free on...
  • Vasil
  • Moderator
  • 303 Views
  • 3 replies
  • 1 likes
  • 303 Views
  • 3 replies
  • 1 likes

'Something went wrong' message on home page

PlanPremiumCountryCanadaDeviceWindows DesktopOperating SystemWindows 10 My Question or IssueHome page only shows 'Something went wrong' message. Clicking 'reload' option does not help. Have tried logging in on the app, Chrome, Edge and Firefox, messa...

  • Newbie
  • Plan Premium Country Canada Device Windows Desktop Operating System Windows 10   My Question or Issue Home page only shows 'Something went wrong' message. Clicking 'reload' option does...
  • Amayy
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong Try reloading the page

PlanPremiumCountryUSDevice, Operating SystemWindows 11 23H2 PC My Question or IssueI'm at my wit's end, this is only happening on Windows Desktop / Windows 11 23H2ChromeEdgeDesktop App(Firefox works!)I suspect there is some Windows API that these bro...

  • Casual Listener
  • Plan Premium Country US Device, Operating System Windows 11 23H2 PC   My Question or Issue I'm at my wit's end, this is only happening on Windows Desktop / Windows 11 23H2 Ch...
  • violetcities
  • Roadie
  • 859 Views
  • 7 replies
  • 2 likes
  • 859 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify app only shows the WebPlayer and so does Discord as well.

Firstly I have thought that there is a Discord-Spotify problem, so I did the troubleshooting steps that I have found all over the community page and nothing worked. Whenever I play a song on my phone and want to switch to my PC app neither of them re...

  • Regular
  • Firstly I have thought that there is a Discord-Spotify problem, so I did the troubleshooting steps that I have found all over the community page and nothing worked. Whenever I play a song on my p...
  • IndigoEdge
  • Visitor
  • 1850 Views
  • 10 replies
  • 0 likes
  • 1850 Views
  • 10 replies
  • 0 likes

Solved!! Songs fading in and out

Plan - PremiumCountry - UKDevice - Windows 10 laptop My Question or IssueRecently I've been regularly having a problem with songs constantly fading in and out. The reduction in volume is very brief, less than a second, and occurs dozens of times with...

  • Casual Listener
  • Plan - Premium Country - UK Device - Windows 10 laptop   My Question or Issue Recently I've been regularly having a problem with songs constantly fading in and out.  The reduction...
  • J_J1234
  • Visitor
  • 15733 Views
  • 2 replies
  • 1 likes
  • 15733 Views
  • 2 replies
  • 1 likes

Superuser Contribution USB sound card playback issue

DevicePCOperating SystemWindows 10 My Question or IssueSince yesterday, each time I start the spotify app (on windows), I have to apply the following solution to make playback work:https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-can-t-p...

  • Casual Listener
  • Device PC Operating System Windows 10   My Question or Issue Since yesterday, each time I start the spotify app (on windows), I have to apply the following solution to make playback work: ...
  • sadgoose
  • Newbie
  • 528 Views
  • 5 replies
  • 0 likes
  • 528 Views
  • 5 replies
  • 0 likes