Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 72518 Views
  • 79 replies
  • 27 likes
  • 72518 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Pansauce
  • Casual Listener
  • 87988 Views
  • 283 replies
  • 22 likes
  • 87988 Views
  • 283 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6342 Views
  • 1 replies
  • 6 likes
  • 6342 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146783 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146783 Views
  • 0 replies
  • 26 likes

Solved!! Interface in Hebrew

PlanPremiumCountry IsraelDevicePC My Question or Issue Hey I have a small question. I'm from Israel and using spotify a lot, especially in my P.C. I don't mind the English UI but it cab be so nice to have Interface in my own language. I saw couple of...

  • Casual Listener
  • Plan Premium Country  Israel Device PC   My Question or Issue  Hey I have a small question.  I'm from Israel and using spotify a lot, especially in my P.C. I don't mind th...
  • OneByBoo
  • Roadie
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Local Files - Only some of the files are displaying.

PlanPremiumCountry EnglandDeviceDesktop PCOperating SystemWindows 10My Question or Issue I have approx. 140 .mp3 Files in my Drive in a folder called Spotify. I've set only this folder to be the source file for the local files. Only 52 songs are show...

  • Newbie
  • Plan Premium Country  England Device Desktop PC Operating System Windows 10 My Question or Issue  I have approx. 140 .mp3 Files in my 😧 Drive in a folder called Spotify.&nbsp...
  • OneByBoo
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • local files
  • 479 Views
  • 1 replies
  • 0 likes

Why won't Spotify import my playlist?

I have a folder of music on my laptop that I've had for years. I learned that you can upload the music folders on your laptop into playlists on Spotify through the desktop app version of Spotify by using local files. I tried that and the songs won't ...

  • Newbie
  • I have a folder of music on my laptop that I've had for years. I learned that you can upload the music folders on your laptop into playlists on Spotify through the desktop app version of Spotify by u...
  • OneByBoo
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Issue with spotify working after loosing the premium subscription

PlanFree/PremiumCountry PortugalDeviceDesktopOperating SystemWindows 10 My Question or Issue:i am reporting this to you, because my account of spotify when my premium subscription endend, started having this issues like it wont start and load any mus...

  • Newbie
  • Plan Free/Premium Country  Portugal Device Desktop Operating System Windows 10   My Question or Issue: i am reporting this to you, because my account of spotify when my premium su...
  • OneByBoo
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

How do I Block / Hide artists w/ Premium on Android & Windows?

I saw in a news article that Spotify was getting this feature and it was slowlyl being rolled out. Articles said to click the 3 dot button and then Block / Hide. Its not there. I cannot seem to find it anywhere on the desktop app or on the Android ap...

  • Regular
  •   I saw in a news article that Spotify was getting this feature and it was slowlyl being rolled out. Articles said to click the 3 dot button and then Block / Hide. Its not there. I cannot seem ...
  • OneByBoo
  • Roadie
  • 11497 Views
  • 5 replies
  • 5 likes
  • 11497 Views
  • 5 replies
  • 5 likes

Solved!! Spotify not working on my desktop and web player

PlanPremiumCountrySingaporeDeviceComputerOperating SystemWindows 10 Home My Issue Hi, I have no idea why I can use spotify on my desktop, even web player isn't accessible for me. I've reinstalled spotify and restarted my computer multiple times. I've...

  • Casual Listener
  • Plan Premium Country Singapore Device Computer Operating System Windows 10 Home   My Issue  Hi, I have no idea why I can use spotify on my desktop, even web player isn't accessibl...
  • BANGXY
  • Casual Listener
  • 1521 Views
  • 2 replies
  • 2 likes
  • 1521 Views
  • 2 replies
  • 2 likes

Solved!! New User

Plan PremiumCountry USA Device (Desktop PC)Operating System (Windows 7) My Question or Issue - I'm a fairly long time Pandora user and finally thought I would give Spotify a try (they offered a pretty good deal combining their Premium service with Hu...

  • Visitor
  • Plan Premium Country  USA   Device (Desktop PC) Operating System (Windows 7)   My Question or Issue - I'm a fairly long time Pandora user and finally thought I wou...
  • user-removed
  • Not applicable
  • 1076 Views
  • 10 replies
  • 0 likes
  • 1076 Views
  • 10 replies
  • 0 likes

Solved!! Cant play any new songs from Spotify and Release Radar is blank

Plan and version info listed belowPlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Starting about a week ago My release radar would show that it is empty. If I go to play.spotify in my browser the songs ar...

  • Regular
  •   Plan and version info listed below Plan Free/Premium   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Starting about a week a...
  • jlestudios
  • Regular
  • 1119 Views
  • 2 replies
  • 1 likes
  • 1119 Views
  • 2 replies
  • 1 likes

Spotify status on Discord

PlanFreeCountry ItalyDevice(ASUS X540S)Operating System(Windows 10) My Question or IssueI no longer see the Spotify status showing which song I'm listening to on my computer on Discord. It does work when I'm listening to Spotify from my phone though....

  • Regular
  • Plan Free Country  Italy Device (ASUS X540S) Operating System (Windows 10)   My Question or Issue I no longer see the Spotify status showing which song I'm listening to on my co...
  • Brunelicia
  • Community Legend
  • 873 Views
  • 3 replies
  • 0 likes
  • 873 Views
  • 3 replies
  • 0 likes

[Windows] Spotify pauses / stops by itself every 1-2 second.

PlanPremiumCountryNorwayDeviceWindows 10 desktopOperating SystemWindows 10 My Question or IssueSpotify keeps pausing 1-2 seconds after i press play.It won't play a song for more than 1-2 second before pausing itself.I have tried to sign out of all de...

  • Music Fan
  • Plan Premium Country Norway Device Windows 10 desktop Operating System Windows 10   My Question or Issue Spotify keeps pausing 1-2 seconds after i press play. It won't play a song for...
  • Loxer
  • Community Legend
  • 1886 Views
  • 3 replies
  • 0 likes
  • pausing
    stopping
    Windows
  • 1886 Views
  • 3 replies
  • 0 likes

[Desktop] Shuffle in playlists can't be deactivated

How is it, that even though I have Spotify premium, I can't listen to a specific song through clicking on it in the desktop app (Windows 10)? When I double click on a song, another one starts. When I just hit play to start the playlist from top to bo...

  • Newbie
  • How is it, that even though I have Spotify premium, I can't listen to a specific song through clicking on it in the desktop app (Windows 10)? When I double click on a song, another one starts. When I...
  • AcousticGrover
  • Gig Goer
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

How do I split sessions between desktop and mobile?

PlanPremium CountryNorway Device(Motorola Moto G6 Plus) Operating System(Android Oreo, Windows 10) My Question or Issue Hi! My question is how do I split sessions between my PC and my phone so that I can listen to one thing on desktop and another thi...

  • Roadie
  • Plan Premium   Country Norway   Device (Motorola Moto G6 Plus)   Operating System (Android Oreo, Windows 10)   My Question or Issue   Hi! My question is ho...
  • AcousticGrover
  • Gig Goer
  • 1429 Views
  • 1 replies
  • 1 likes
  • 1429 Views
  • 1 replies
  • 1 likes

Spotify is skipping through all of my songs

PlanStudent PremiumOperating SystemWindows 10 My Question or Issue My spotify is skipping though all of my songs on the playlist when I try to play a specific song or playlist. I will click on a song and it thinks about it for a few seconds then skip...

  • Newbie
  • Plan Student Premium Operating System Windows 10  My Question or Issue  My spotify is skipping though all of my songs on the playlist when I try to play a specific song or playlist. I ...
  • AcousticGrover
  • Gig Goer
  • 3711 Views
  • 1 replies
  • 1 likes
  • 3711 Views
  • 1 replies
  • 1 likes

Solved!! I can't do anything on spotify.

So any playlist are just empty (also public playlist and playlist from other users).On the screenshot the app is in french but it says : 'Start adding some songs' (so the playlist is empty). I've tried a clean reinstall.I've tried to disable software...

  • Casual Listener
  • So any playlist are just empty (also public playlist and playlist from other users). On the screenshot the app is in french but it says : 'Start adding some songs' (so the playlist is empty). &nbsp...
  • teeeff
  • Casual Listener
  • 4721 Views
  • 7 replies
  • 0 likes
  • 4721 Views
  • 7 replies
  • 0 likes

When I save music on my phone, it is not there when I use my PC.

PlanPremiumCountryGermanyDeviceDesktop PC with Windows 10 and Samsung S8 My Question or Issue When I save songs on my phone, I can later access them again under my saved songs, however the songs are not saved on my PC. When I save a song on my PC, it...

  • Casual Listener
  • Plan Premium Country Germany Device Desktop PC with Windows 10 and Samsung S8     My Question or Issue     When I save songs on my phone, I can later access them ...
  • muyuu
  • Casual Listener
  • 372 Views
  • 1 replies
  • 1 likes
  • 372 Views
  • 1 replies
  • 1 likes

Solved!! No puedo ver ninguna cancion de ninguna playlist.

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más nos proporcione, más fácil será para nosotros intentarlo y ayudarlo.PlanGratis País ArgentinaDispositivoPCSistema operativoWindows 10 Mi pregunta o problema Hola quisiera sab...

  • Newbie
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más nos proporcione, más fácil será para nosotros intentarlo y ayudarlo. Plan Gratis  País  Argentina Dispositiv...
  • Loxer
  • Community Legend
  • 3678 Views
  • 1 replies
  • 1 likes
  • 3678 Views
  • 1 replies
  • 1 likes

Solved!! Músicas indisponíveis

PlanFree/PremiumOperating SystemWindows 10 Desktop My Question or Issue Nenhuma música, online ou offline fica disponível para ouvir. Problema apenas na versão para computador (Windows 10). Uso normalmente no meu dispositivo móvel Android 5.1.

  • Newbie
  • Plan Free/Premium Operating System Windows 10 Desktop   My Question or Issue  Nenhuma música, online ou offline fica disponível para ouvir. Problema apenas na versão para computador (...
  • Loxer
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Cant play music and playlists suddenly became empty

PlanPremiumCountry ITDevicePCOperating SystemWindows 7 My Question or Issue Hi, i have a problem with the desktop app. It basically turned out to be useless due to this big bug (IMO): i cant play any music and all my playlists (either created by me a...

  • Casual Listener
  • Plan Premium Country  IT Device PC Operating System Windows 7   My Question or Issue  Hi, i have a problem with the desktop app. It basically turned out to be useless due to ...
  • Loxer
  • Community Legend
  • 620 Views
  • 1 replies
  • 1 likes
  • BugFixing
    Troubleshooting
    Windows
  • 620 Views
  • 1 replies
  • 1 likes

Songs not playing and open.spotify.com is unreachable

I am running the desktop version of spotify on Win10. Since about a week ago, I was unable to play any songs on spotify. When I click the play button, it just changes to the pause icon and nothing happens. Also my favorite songs list appears to be em...

  • Casual Listener
  •   I am running the desktop version of spotify on Win10. Since about a week ago, I was unable to play any songs on spotify. When I click the play button, it just changes to the pause icon and no...
  • Loxer
  • Community Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Solved!! i cant play nothing that isnt saved on my library

PlanFree/PremiumCountryBrazilOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i cant play any song that isnt saved on my library. When i click on a song that isnt saved on my library the name of the song goes green but it ...

  • Newbie
  • Plan Free/Premium Country Brazil Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  i cant play any song that isnt saved on my library. When i c...
  • Loxer
  • Community Legend
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes