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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147449 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132630 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11103 Views

1 replies

6 likes

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why can't i find some albums on the app or pc version of spotify but i can find them on the site?

PlanFree/PremiumCountry greeceDeviceOperating SystemAndroid nougat, Windows 10 My Question or Issue I cant find some albums on the app or thw windows version of spotify but i can find them on the web version which is not helping me that much because ...

Newbie

Plan Free/Premium Country  greece Device Operating System Android nougat, Windows 10   My Question or Issue  I cant find some albums on the app or thw windows version of spoti...

336 Views

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Local Files not finding all files in folder

I listen to many mixtapes so I like to have them and my streaming music all in one place. I have deleted and redownloaded all my mixtapes multiple times but Spotify on Windows cant seem to find all my files. I have deleted the local file using %appda...

Newbie

I listen to many mixtapes so I like to have them and my streaming music all in one place. I have deleted and redownloaded all my mixtapes multiple times but Spotify on Windows cant seem to find all m...

442 Views

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Suddenly, "this song is not available" for all songs, over HDMI

I use Spotify on my my laptop connected to an RCA flatscreen via HDMI. Everything worked fine for several months. After returning home from a 6 week trip, suddenly Spotify won't play anything, reporting the error "this song is not available..." for a...

Newbie

I use Spotify on my my laptop connected to an RCA flatscreen via HDMI. Everything worked fine for several months. After returning home from a 6 week trip, suddenly Spotify won't play anything, report...

413 Views

0 replies

1 likes

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Spotify doesn't play sound, skips songs, doesn't show in volume mixer

PlanFamilyCountry UKDeviceHP Pavilion g6Operating SystemWin 10 My Question or IssueAs said in the topic, Spotify doesn't want to play any music, it skips the Spotify streamed music, and doesn't let me play local files. Additionally, I noticed it does...

Casual Listener

Plan Family Country  UK Device HP Pavilion g6 Operating System Win 10   My Question or Issue As said in the topic, Spotify doesn't want to play any music, it skips the Spotify str...

Trinagan

Casual Listener

739 Views

1 replies

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can access web player but not 'my music'

Hi - I can access the web player no problem but when I try to play music from my library I just get a pop-up saying 'this song is not available'. This happens if I 'search' and from 'playlists' too. I have tried logging out then in again but no luck....

Newbie

Hi - I can access the web player no problem but when I try to play music from my library I just get a pop-up saying 'this song is not available'. This happens if I 'search' and from 'playlists' too.&...

Josuamovement

Newbie

493 Views

2 replies

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Playing songs between windows and galaxy phone

Hi guys I have a premium account, I've used Spotify heavily over for around 5 years now.I listen mainly through my Galaxy S9+ but would occasionally use PC and do the switch with choosing to play through PC.But lately I switch to windows and the song...

Newbie

    Hi guys   I have a premium account, I've used Spotify heavily over for around 5 years now. I listen mainly through my Galaxy S9+ but would occasionally use PC and do the switc...

Sashkaz

Casual Listener

555 Views

1 replies

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USB Party Mix sound device skipping tracks...

I have Spotify Free... Every sound from Windows 10 to youtube and every other app works... But from spotify it just skips tracks... I set Numark party mix to be default audio device... didn't work... Spotify only works on computers high definition au...

Newbie

  I have Spotify Free... Every sound from Windows 10 to youtube and every other app works... But from spotify it just skips tracks... I set Numark party mix to be default audio device... didn't...

Sirrios805

Visitor

902 Views

1 replies

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Superuser Contribution Some albums are available according to Album Availability Map but are actually not on Spotify.

I'm a user from Vietnam. I noticed somes album i listen to (Alter Bridge's AB III & Rev Theory's Justice) are not available on Spotify when use both desktop and mobile apps but when i used web app called "Album Availability Map", which is recommended...

Visitor

I'm a user from Vietnam. I noticed somes album i listen to (Alter Bridge's AB III & Rev Theory's Justice) are not available on Spotify when use both desktop and mobile apps but when i used web ap...

Alfredo

Roadie

1572 Views

1 replies

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Album picture preview

PlanPremiumCountry GermanyDeviceDesktop PCOperating SystemWindows 10 My Question or IssueA picture preview of the album cover used to be featured in the lower left of the Spotify desktop app where the song and artist names are listed. I currently hav...

Newbie

Plan Premium Country  Germany Device Desktop PC Operating System Windows 10   My Question or Issue A picture preview of the album cover used to be featured in the lower left of th...

butler1233

Music Fan

5630 Views

6 replies

6 likes

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Headset hot keys AND overlay

Windows 10 with a Wireless headset. I'm on version 1.0.82.447.g975ad224 This used to work fine, but since the latest update I've noticed I have a problem.I hate the overlay so i have it turned off, recently I've noticed that it doesnt stay turned off...

Casual Listener

  Windows 10 with a Wireless headset. I'm on version 1.0.82.447.g975ad224   This used to work fine, but since the latest update I've noticed I have a problem. I hate the overlay so...

746 Views

0 replies

1 likes

win 10
Wireless headset
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Playlist gone

Hi, I did not login for quite a while and now my playlists are gone.Is there a way to recover them or are the lost for good ? cheers

Casual Listener

Hi, I did not login for quite a while and now my playlists are gone. Is there a way to recover them or are the lost for good ?   cheers 

jsannn

Community Legend

524 Views

1 replies

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Scrobbling local files

PlanPremiumCountry IsraelDeviceDell laptopOperating SystemWindows 10 My Question or Issue Spotify (1.0.82) does not scroblle local files (nly local) on windows. It works on android for me (after updating, before it posed a similiar problem) but still...

Regular

Plan Premium Country  Israel Device Dell laptop Operating System Windows 10   My Question or Issue   Spotify (1.0.82) does not scroblle local files (nly local) on window...

384 Views

0 replies

1 likes

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Can't add all from Spotify playlist to personal playlist

PlanPremium Operating SystemWindows 8.1 My Question or IssueToday I find that there are some Spotify playlists that I cannot highlight all tracks from and add to one of my own playlists. By "Spotify playlist" I mean playlists that are "By Spotify". T...

Regular

Plan Premium   Operating System Windows 8.1   My Question or Issue Today I find that there are some Spotify playlists that I cannot highlight all tracks from and add to one of my own...

qq8-8ct_cs4lk

Regular

794 Views

2 replies

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Solved!! Cant log in, error code 17 on Windows 10

Hi, out of the blue Spotify wouldnt let me log in today. I would be so grateful for any help on how to fix this! When i try to log in the error message says (translated) "A firewall may be blocking Spotify. Change its settings to allow Spotify throug...

Casual Listener

  Hi, out of the blue Spotify wouldnt let me log in today. I would be so grateful for any help on how to fix this!   When i try to log in the error message says (translated) "A firewall ...

Some1Else

Casual Listener

36723 Views

32 replies

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Superuser Contribution Spotify too slow on mobile

I'm using Google Translate, if someone does not understand, sorry.I use the Android operating systemWell, recently an update occurred in the application (version: 8.4.56.803), after this update the application simply started to have a gigantic slowne...

Newbie

I'm using Google Translate, if someone does not understand, sorry. I use the Android operating system Well, recently an update occurred in the application (version: 8.4.56.803), after this update t...

Alfredo

Roadie

1233 Views

5 replies

1 likes

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Can't Purchase Premium

PlanFreeCountryUSADevicePC (Desktop)Operating SystemWindows 10 (Version 1709) OS Build 16299.431 My Question or Issue I am attempting to purchase Spotify Premium through my browser (Google Chrome) using my PayPal balance, however, when I attempt to c...

Newbie

Plan Free Country USA Device PC (Desktop) Operating System Windows 10 (Version 1709) OS Build 16299.431   My Question or Issue  I am attempting to purchase Spotify Premium through...

290 Views

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Ad won't play, no music

PlanFree/Country DeviceLaptop PCOperating SystemWindows 10 My Question or Issue One day as I was listening to my music it just stopped. I checked and it said the music would continue after the ad. Only the ad is not playing, no matter the song I sele...

Newbie

Plan Free/ Country   Device Laptop PC Operating System Windows 10   My Question or Issue   One day as I was listening to my music it just stopped. I checked and it said the ...

661 Views

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Can't access on windows 10 app

PlanPremiumCountryParaguay Operating SystemWindows 10 My Question or IssueI downloaded the desktop version of spotify and cannot use it. I tryed so many times to access but i recibed first Error 2, and after Error 7. I have proxy settings, i tryed to...

Casual Listener

Plan Premium Country Paraguay   Operating System Windows 10   My Question or Issue I downloaded the desktop version of spotify and cannot use it. I tryed so many times to access bu...

Sashkaz

Casual Listener

906 Views

5 replies

0 likes

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Disliked songs started playing again. (Premium)

PlanPremium My Question or Issue I had disliked several songs on my discover weekly playlist that were particilarly offputting and spotify has been skipping them as expected up until a few minutes ago. The like and dislike buttons disappeared and the...

Casual Listener

Plan Premium   My Question or Issue  I had disliked several songs on my discover weekly playlist that were particilarly offputting and spotify has been skipping them as expected up unti...

Loxer

Community Legend

642 Views

2 replies

0 likes

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Playlist isn’t working

My Question or Issue I’m trying to listen to music by a playlist I created and it keeps saying that Spotify can’t open the link on this device. I have an iPhone 6s. I’ve tried restarting my phone and uninstalling and re installing. It’s making me rea...

Newbie

    My Question or Issue  I’m trying to listen to music by a playlist I created and it keeps saying that Spotify can’t open the link on this device. I have an iPhone 6s. I’ve tried ...

276 Views

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