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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1336 Views

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144433 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129265 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10871 Views

1 replies

6 likes

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  • 6 likes

update spotify then error now lost my download song

PlanPremiumCountry IndonesiaDevice(notebook)Operating System(Windows 10) My Question or Issue im just update my spotify, after that my notebook freeze after my spotify open when startup which is i disable it. and now, i lost my download song. how it ...

Newbie

Plan Premium Country  Indonesia Device (notebook) Operating System (Windows 10)   My Question or Issue  im just update my spotify, after that my notebook freeze after my spot...

300 Views

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Superuser Contribution Spotify Mutes All Programs

Hello The problem is that when i start spotify app and have for example a youtube video in the background playing and then turns on a song i can hear everything fine, but as soon as i pause spotify all the sound from my apps just gets muted (games, y...

Casual Listener

Hello   The problem is that when i start spotify app and have for example a youtube video in the background playing and then turns on a song i can hear everything fine, but as soon as i pause ...

Alfredo

Roadie

2105 Views

1 replies

2 likes

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Solved!! overlay problem in the new update

with the new update for windows the "desktop overlay with media keys" feature is showing disabled yet still showing up,i can disable it but if i reopen spotify the settings revert back but it still shows disabled.

Casual Listener

with the new update for windows the "desktop overlay with media keys" feature is showing disabled yet still showing up, i can disable it but if i reopen spotify the settings revert back but it still...

andereoliveira

Casual Listener

5298 Views

4 replies

5 likes

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Display search results directly as list again

Since the new update search results are not directly shown as a list anymore.With the new search long song names get cut off (see the pictures) and additional information like duration, popularity, album and explicitness are not directly shown anymor...

Casual Listener

Since the new update search results are not directly shown as a list anymore. With the new search long song names get cut off (see the pictures) and additional information like duration, popularity,...

brutedawg

Music Fan

1684 Views

1 replies

12 likes

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Error Windows 10 - Please HELP!

PlanFree/PremiumCountry DeviceWINDOWS 10Operating SystemWINDOWS 10 My Question or Issue

Casual Listener

Plan Free/Premium Country   Device WINDOWS 10 Operating System WINDOWS 10   My Question or Issue  

-4p_as24q01jg

Casual Listener

363 Views

1 replies

0 likes

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Superuser Contribution Artist radio doesn't exist for one particular artist

PlanPremiumCountry IsraelDeviceXiaomi note 4 + Windows operated PCOperating SystemAndroid, Windows My Question or Issue Artist radio doesn't exist for one particular artist - Cafe del Mar.Works fine for every other artist.Happens both on Xiaomi note ...

Casual Listener

Plan Premium Country  Israel Device Xiaomi note 4 + Windows operated PC Operating System Android, Windows   My Question or Issue  Artist radio doesn't exist for one particula...

princesstissy

Newbie

601 Views

3 replies

0 likes

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Suddenly can't find users

PlanFree/PremiumCountry Device(iPhone 6, Operating SystemWindows My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 6,  Operating System Windows    My Question or Issue  

628 Views

0 replies

0 likes

disappeared
Search
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Solved!!Superuser Contribution [Windows]Where do I find the download bar in Spotify Windows 10 App

I am on a premium plan and am downloading some songs straight away to listen offline, but I cannot seem to find the songs download bar like a sort of iTunes download bar is what I am looking for, but cannot seem to find it, I am using the spotify app...

Casual Listener

I am on a premium plan and am downloading some songs straight away to listen offline, but I cannot seem to find the songs download bar like a sort of iTunes download bar is what I am looking for, but...

Alfredo

Roadie

2166 Views

3 replies

1 likes

  • 2166 Views
  • 3 replies
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can't launch spotify after moving spotify folder and linked it with symbolic link

PlanFreeCountry Czech republicDevicePCOperating SystemWindows 10 PRO 64bit My Question or Issue I moved spotify folder and linked it with symbolic link, now i can't launch spotify, because icon doesn't work anymore and there is no spotify.exe in spot...

Regular

Plan Free Country  Czech republic Device PC Operating System Windows 10 PRO 64bit   My Question or Issue  I moved spotify folder and linked it with symbolic link, now i can't...

399 Views

0 replies

0 likes

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Lack of new album under the New Releases from artists I follow

PlanPremiumOperating SystemWindows 10CountryPoland My Question or IssueHi,Please help me understand how New Releases works. For example, I follow John Williams (composer) and this year his profile has released two albums but last album I see under th...

Casual Listener

Plan Premium Operating System Windows 10 Country Poland  My Question or Issue Hi, Please help me understand how New Releases works. For example, I follow John Williams (composer) and thi...

mariustholen

Music Fan

530 Views

1 replies

0 likes

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Sharing of facebook - Player

PlanPremiumCountryChileDeviceDesktopOperating SystemW10 My Question or IssueWhen I shared songs on Facebook, they used to have an associated player.Now when sharing songs, it displays a static image instead of the player.

Casual Listener

Plan Premium Country Chile Device Desktop Operating System W10   My Question or Issue When I shared songs on Facebook, they used to have an associated player. Now when sharing songs, ...

315 Views

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After latest desktop update, play won't resume after pause, app updates slowly

PlanPremiumCountryUSADeviceLenovo ThinkPadOperating SystemWindows 7 Pro (64-bit) My Question or IssueI updated to version 1.0.82.447.g975ad224 of the Spotify desktop controller today, and since then, the Play button doesn't work. This has happened tw...

Regular

Plan Premium Country USA Device Lenovo ThinkPad Operating System Windows 7 Pro (64-bit)   My Question or Issue I updated to version 1.0.82.447.g975ad224 of the Spotify desktop controll...

jorgestar29

Casual Listener

984 Views

1 replies

2 likes

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  • 2 likes

Spotify web player won't work!

I am trying to listen to Spotify through the web player at open.spotify.com. I have an account, THAT I PAY FOR (student), and it refuses to work on the stupid desktop at my work. I can get it to work on my phone (Samsung Galaxy S7). And every post I'...

Casual Listener

I am trying to listen to Spotify through the web player at open.spotify.com. I have an account, THAT I PAY FOR (student), and it refuses to work on the stupid desktop at my work. I can get it to work...

e8-5mvh75_goc

Casual Listener

773 Views

1 replies

1 likes

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  • 1 likes

Superuser Contribution Activity isn't shared

PlanPremiumCountry GermanyDevicePC and SmartphoneOperating SystemAll Systems (Win 10, Android) My Question or IssueSince a few weeks my friends/ followers aren't able to see my activity anymore. I didn't change any settings and checked them as well. ...

Music Fan

Plan Premium Country  Germany Device PC and Smartphone Operating System All Systems (Win 10, Android)  My Question or Issue Since a few weeks my friends/ followers aren't able to s...

Alfredo

Roadie

493 Views

1 replies

0 likes

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Superuser Contribution Songs keep glitching

PlanPremiumCountry USA DeviceHP DesktopOperating SystemWindows 10 My Question or Issue Songs keep glitching while listening to them. sounds like a scratched CD.

Newbie

Plan Premium Country  USA   Device HP Desktop Operating System Windows 10   My Question or Issue  Songs keep glitching while listening to them. sounds like a scratched ...

Alfredo

Roadie

655 Views

1 replies

0 likes

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Ads are too loud

Why are the ads so loud? Can't Spotify do something to correct the obvious difference in volume between streaming music?Everyone reading this has likely noticed that you can have your volume (either on your desktop or the app) set very low and the BA...

Casual Listener

Why are the ads so loud? Can't Spotify do something to correct the obvious difference in volume between streaming music? Everyone reading this has likely noticed that you can have your volume (eit...

1246 Views

0 replies

22 likes

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Superuser Contribution CTRL-keypress pauses song

PlanPremiumCountryGermany DevicePCOperating SystemWindows 7 Professional My Question or IssueWhen pressing the CTRL-key the Spotify-client always pauses the current song, even if the client-window is minimized. How can you turn this behaviour off?

Newbie

Plan Premium Country Germany  Device PC Operating System Windows 7 Professional   My Question or Issue When pressing the CTRL-key the Spotify-client always pauses the current song...

Alfredo

Roadie

555 Views

1 replies

0 likes

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Can artists hide certain playlists from "Discovered On" section in About Me?

I've noticed certain artists that are placed on my playlists don't have my playlists showing on their "Disocovered On" section. I'm wondering do aritists have control to hide certain playlists?

Roadie

    I've noticed certain artists that are placed on my playlists don't have my playlists showing on their "Disocovered On" section.  I'm wondering do aritists have control to hide ce...

517 Views

0 replies

0 likes

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Superuser Contribution I subscribed for family account. My kids accepted the invitation but still have basic Spotify

Hi community, I subscribed for family account. My kids accepted the invitation but still have basic Spotify NOT Spotify Premium. They received (and accepted) my notification by mail (my invitation) but after that no more mails (no even in **bleep**) ...

Newbie

Hi community,   I  subscribed for family account. My kids accepted the invitation but still have basic Spotify NOT Spotify Premium. They received (and accepted) my notification by ma...

Alfredo

Roadie

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
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