Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 114667 Views
  • 82 replies
  • 27 likes
  • 114667 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 111651 Views
  • 291 replies
  • 22 likes
  • 111651 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8572 Views
  • 1 replies
  • 6 likes
  • 8572 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 149519 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 149519 Views
  • 0 replies
  • 26 likes

Advanced search doesn't work

PlanPremiumCountry FranceDevicePCOperating SystemW7 My Question or IssueI can not performed an advanced search ! Always "no result"....Any ideas ?

  • Casual Listener
  • Plan Premium Country  France Device PC Operating System W7   My Question or Issue I can not performed an advanced search ! Always "no result".... Any ideas ? 
  • Panfranek
  • Newbie
  • 1151 Views
  • 7 replies
  • 4 likes
  • 1151 Views
  • 7 replies
  • 4 likes

Solved!! how to install spotify in windows without using the spotify installer ?

PlanSingle PremiumCountry IrelandDevicePCOperating SystemWindows 10 My Question or IssueHow to install spotify in windows without using the spotify installer ? As seems the Spotify installer will download Spotify itself, but in my working place its v...

  • Casual Listener
  • Plan Single Premium Country  Ireland Device PC Operating System Windows 10   My Question or Issue How to install spotify in windows without using the spotify installer ? As seems ...
  • emanueol
  • Casual Listener
  • 90736 Views
  • 2 replies
  • 4 likes
  • 90736 Views
  • 2 replies
  • 4 likes

Solved!! SpotifyMigrator has stopped working

DeviceDesktopOperating SystemWindows 10 My Question or Issue Spotify seemed to have migrated itself over to the windows store app without asking me first, I have the windows store disabled for privacy reasons on my device. I uninstalled the windows s...

  • Casual Listener
  •   Device Desktop Operating System Windows 10   My Question or Issue   Spotify seemed to have migrated itself over to the windows store app without asking me first, I have the w...
  • Loxer
  • Community Legend
  • 4456 Views
  • 5 replies
  • 0 likes
  • 4456 Views
  • 5 replies
  • 0 likes

Local files not showing up under Artists, Albums, Music

PlanPremiumCountry USDeviceDesktopOperating SystemWindows 10 Microsoft is forcing me to switch from Groove to Spotify. I have 32,000 purchased songs on my local drive. They show up under Local Files, but only a few are showing up under Artists, Album...

  • Casual Listener
  • Plan Premium Country  US Device Desktop Operating System Windows 10   Microsoft is forcing me to switch from Groove to Spotify.  I have 32,000 purchased songs on my local driv...
  • -_5xu23w2itr4
  • Casual Listener
  • 1797 Views
  • 3 replies
  • 0 likes
  • 1797 Views
  • 3 replies
  • 0 likes

Solved!! automatically skips the songs never play one

PlanPremiumCountryTurkeyDevicepackard bell laptopOperating Systemwindows 7 My Question or Issue i am using spotify on my laptop for 2 days.When i decided to listen to music this morning spotify started to skip every song,i could not listen to one of ...

  • Casual Listener
  • Plan Premium Country Turkey Device packard bell laptop Operating System windows 7   My Question or Issue  i am using spotify on my laptop for 2 days.When i decided to listen to mu...
  • kladenstein
  • Casual Listener
  • 802 Views
  • 3 replies
  • 0 likes
  • 802 Views
  • 3 replies
  • 0 likes

[Desktop][Music] Typing "hue" rewinds the current song

Look, i'm mexican, and most of the time we text "a huevo" but this is annoying me cus everytime i type "hue" (maybe too fast on windows 10) spotify ALWAYS rewind my darn current song, please somebody tell me how to skip this thing cus is making me cr...

  • Casual Listener
  • Look, i'm mexican, and most of the time we text "a huevo" but this is annoying me cus everytime i type "hue" (maybe too fast on windows 10) spotify ALWAYS rewind my darn current song, please somebody...
  • AsvidB
  • Casual Listener
  • 766 Views
  • 4 replies
  • 0 likes
  • Desktop
    music
  • 766 Views
  • 4 replies
  • 0 likes

Trouble downloading

PlanPremiumCountryU.S. DeviceDesktop ComputerOperating SystemWindows 7 My Question or Issue When I try to download a playlist, Spotify stalls and I get the message "Waiting for connection". However, I'm connected to the internet.

  • Newbie
  • Plan Premium Country U.S.   Device Desktop Computer Operating System Windows 7   My Question or Issue  When I try to download a playlist, Spotify stalls and I get the messag...
  • Loxer
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Can't play songs - problems with version 1.84.344.0?

PlanPremiumCountryNorway DeviceWindows 10 DesktopOperating SystemWindows 10 My Question or Issue After 1.84.344.0 was automatically installed I can no longer play any songs. When I click to play a song there is a delay of about 2 - 4 seconds before a...

  • Casual Listener
  • Plan Premium Country Norway  Device Windows 10 Desktop Operating System Windows 10   My Question or Issue  After 1.84.344.0 was automatically installed I can no longer p...
  • Loxer
  • Community Legend
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Clear Play and Search history

PlanPremiumCountry UKDevice(Android)Operating System(Android) My Question or Issue My account was recently hacked.some AWFUL music was listened to (obviously in my opinion)This has now polluted my Daily Mix and is in my search history.An "account rol...

  • Newbie
  • Plan Premium Country  UK Device (Android) Operating System (Android)   My Question or Issue  My account was recently hacked. some AWFUL music was listened to (obviously in m...
  • Loxer
  • Community Legend
  • 3555 Views
  • 1 replies
  • 0 likes
  • 3555 Views
  • 1 replies
  • 0 likes

A firewall may be blocking Spotify message.

A firewall may be blocking Spotify. Please, update your firewall to allow Spotify. Additionally, you could try changing the currently used proxy settings. That is the message I get when I start a Spotify client on my desktop machine. I turned the fir...

  • Gig Goer
  •   A firewall may be blocking Spotify. Please, update your firewall to allow Spotify. Additionally, you could try changing the currently used proxy settings.   That is the ...
  • Loxer
  • Community Legend
  • 44952 Views
  • 1 replies
  • 1 likes
  • 44952 Views
  • 1 replies
  • 1 likes

audio effects

Hi, there used to be the "audio effects" that could change the "distance" of the music, how far it sounded, my favourite one was the club mode, it was the furthest and didn't disturb my game audio.I've been trying to find an app or plugin that does i...

  • Visitor
  • Hi, there used to be the "audio effects" that could change the "distance" of the music, how far it sounded, my favourite one was the club mode, it was the furthest and didn't disturb my game audio. ...
  • Loxer
  • Community Legend
  • 2537 Views
  • 3 replies
  • 0 likes
  • 2537 Views
  • 3 replies
  • 0 likes

Daily Mix Issues

The Daily Mixes are great, however mine don't seem to change.I understand that they're supposed to change over time, with your listening habits. But mine are the same songs, in the same order, every day. Artists that I have set to exclude are not exc...

  • Regular
  • The Daily Mixes are great, however mine don't seem to change. I understand that they're supposed to change over time, with your listening habits. But mine are the same songs, in the same order, ev...
  • user-removed
  • Not applicable
  • 11799 Views
  • 20 replies
  • 11 likes
  • Windows
  • 11799 Views
  • 20 replies
  • 11 likes

Solved!! Tracks suddenly unavailable

PlanPremiumCountry United KingdomDeviceDesktop PCOperating SystemWindows 10 My Question or Issue I have just noticed that the bonus tracks on the Pink Floyd remasters are greyed out & when clicking on them I get a message saying "This song is not ava...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device Desktop PC Operating System Windows 10   My Question or Issue  I have just noticed that the bonus tracks on the Pink Floyd remaste...
  • Sebasty
  • Community Legend
  • 934 Views
  • 1 replies
  • 0 likes
  • 934 Views
  • 1 replies
  • 0 likes

how do I find my 'songs' playlist - gone! All the other playlists are there...help please!

My Question or Issue how do I find my 'songs' playlist - gone! All the other playlists are there...help please!

  • Casual Listener
  •     My Question or Issue  how do I find my 'songs' playlist - gone! All the other playlists are there...help please!
  • user-removed
  • Not applicable
  • 841 Views
  • 4 replies
  • 2 likes
  • 841 Views
  • 4 replies
  • 2 likes

Superuser Contribution playlist description won't update

Hi.I've tried editing my playlists' description, but as soon as I close the app all the changes disappear.Has this happened to anyone else?

  • Roadie
  • Hi. I've tried editing my playlists' description, but as soon as I close the app all the changes disappear. Has this happened to anyone else?
  • Alfredo
  • Roadie
  • 2694 Views
  • 5 replies
  • 4 likes
  • 2694 Views
  • 5 replies
  • 4 likes

Superuser Contribution Song banner enables itself when i open spotify

PlanMy plan is PremiumCountry FinlandDevicePc built by meOperating SystemWindows 10 My Question or Issue How to disable song banner permanently, now its coming up every time i start my pc and spotify and start a song with a media key.. Please gimme h...

  • Casual Listener
  • Plan My plan is Premium Country  Finland Device Pc built by me Operating System Windows 10   My Question or Issue  How to disable song banner permanently, now its coming up e...
  • Alfredo
  • Roadie
  • 2752 Views
  • 14 replies
  • 2 likes
  • 2752 Views
  • 14 replies
  • 2 likes

Superuser Contribution Daily Mix Says Offline and Radio gives an error 'Failing to Load'

I have an active premium subscription and running the desktop version on Windows 7, these features have worked fine in the past but in the past month these features have stopped working, they do work after a reinstall but as soon as I close Spotify t...

  • Casual Listener
  • I have an active premium subscription and running the desktop version on Windows 7, these features have worked fine in the past but in the past month these features have stopped working, they do work...
  • Alfredo
  • Roadie
  • 956 Views
  • 3 replies
  • 2 likes
  • 956 Views
  • 3 replies
  • 2 likes

CANNOT PLAY ANY MUSIC

PlanFree/PremiumCountry- U.S.A. DeviceToshiba Laptop ComputerOperating SystemWindows 7 Home Premium (32-bit) My Question or Issue- Working fine until today. I made no changes to computer before this happened. I cleared web cache and cookies (on the p...

  • Regular
  • Plan Free/Premium Country- U.S.A.   Device Toshiba Laptop Computer Operating System Windows 7 Home Premium (32-bit)   My Question or Issue- Working fine until today.  I made...
  • hgw53t
  • Regular
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

*Display Adapter keeps crashing

PlanPremiumCountryDenmarkDevicePCOperating SystemWindows 10 My Question or Issue Spotify keeps crashing my display adapter. I read that it had something to do with hardware acceleration and Nvidia GPUs but it kept happening after I disabled hardware ...

  • Casual Listener
  • Plan Premium Country Denmark Device PC Operating System Windows 10   My Question or Issue  Spotify keeps crashing my display adapter. I read that it had something to do with hardw...
  • LeeMania
  • Casual Listener
  • 1970 Views
  • 2 replies
  • 1 likes
  • 1970 Views
  • 2 replies
  • 1 likes