Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1749 Views

0 replies

2 likes

  • 1749 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146390 Views

83 replies

27 likes

  • 146390 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131408 Views

294 replies

22 likes

  • 131408 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11023 Views

1 replies

6 likes

  • 11023 Views
  • 1 replies
  • 6 likes

some songs are not available

Why is it that some songs on a specific album are not available (and are in grey)? Is it a system bug? They WERE available only a week ago... I don't get it. Specifically, I'm relating to the album "The very best of" by Baccara, but this issue happen...

Regular

Why is it that some songs on a specific album are not available (and are in grey)? Is it a system bug? They WERE available only a week ago... I don't get it.   Specifically, I'm relating to th...

Matheuskrk

Gig Goer

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Can't play current song

I get this message and no music plays. I've tried to find a way to contact support but this is where I'm directed.

Newbie

I get this message and no music plays. I've tried to find a way to contact support but this is where I'm directed.

phan_times

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Loading... ⚫ by Spotify - radio cannot be started

Hey, Trying to open a playlist but it's not willing to do so, and the middle screen says that "The radio cannot be started. Please try again with something else." Can this be deleted from my playlists? Thanks,Billie

Casual Listener

Hey,   Trying to open a playlist but it's not willing to do so, and the middle screen says that "The radio cannot be started. Please try again with something else."    Can this be ...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

I'm not able to play music anymore

Hello,I ahve try several things but without any success (reinstall, change settings, ....)But since 5 days, the Spotify application on Windows 10 do not work anymore. I can open it, go to playlist and so on. But when i want to play music, it pass thr...

Casual Listener

Hello, I ahve try several things but without any success (reinstall, change settings, ....) But since 5 days, the Spotify application on Windows 10 do not work anymore.  I can open it, go to ...

Jfishhooks1

Regular

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook friends are missing

I don't see my facebook friends when goto "Find Friends". Spotify says "none of your friends are on Spotify" but it's actully not true, I know some of my friends are on spotify.

Newbie

I don't see my facebook friends when goto "Find Friends". Spotify says "none of your friends are on Spotify" but it's actully not true, I know some of my friends are on spotify.  

user-removed

Not applicable

1449 Views

1 replies

1 likes

  • 1449 Views
  • 1 replies
  • 1 likes

Solved!! scrolling/user interface frustration

While using the mouse to avigate between the left file select bar, the main screen of the app, and the right screen social feed. When hovering over each respective collumn it feels natural to expect that if you start scrolling over each respective on...

Casual Listener

While using the mouse to avigate between the left file select bar, the main screen of the app, and the right screen social feed. When hovering over each respective collumn it feels natural to expect ...

PudgeEgg

Casual Listener

5915 Views

3 replies

2 likes

file select
mouse
navigation
Scrolling
User Experience Improvement
  • 5915 Views
  • 3 replies
  • 2 likes

Superuser Contribution Scroll To Bottom of Page

Ok so I've seen a number of scrolling issues on the boards here, but I have not come across anybody mentioning how PAINFUL it is to scroll to the bottom of some artists such as Miles Davis, Frank Zappa, and many others. This becomes a nightmare when ...

Newbie

Ok so I've seen a number of scrolling issues on the boards here, but I have not come across anybody mentioning how PAINFUL it is to scroll to the bottom of some artists such as Miles Davis, Frank Zap...

Alfredo

Roadie

1212 Views

1 replies

4 likes

  • 1212 Views
  • 1 replies
  • 4 likes

Log In Functionality Broken

When trying to log into Spotify in Windows 10 I am unable to successfully log in. I enter my correct account credentials and even after 5-10 minutes of waiting the application remains at the log in screen. My guess is that the application will remain...

Newbie

When trying to log into Spotify in Windows 10 I am unable to successfully log in. I enter my correct account credentials and even after 5-10 minutes of waiting the application remains at the log in s...

397 Views

0 replies

0 likes

  • 397 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify closes automatically (Win10)

I run Spotify under Windows 10.After a minute or two, Spotify every time closes automatically, even if I do nothing (not playing a song, e.g.)Reinstall won't help.Any idea?

Casual Listener

I run Spotify under Windows 10. After a minute or two, Spotify every time closes automatically, even if I do nothing (not playing a song, e.g.) Reinstall won't help. Any idea?

Alfredo

Roadie

1144 Views

3 replies

0 likes

  • 1144 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Won't Download To Desktop

In the past month or so there was an update for Spotify. The update wouldn't install on my computer. The same error code (18) kept appearing ["The installer is unable to install Spotify because the files to write are in use by another process. Please...

Newbie

In the past month or so there was an update for Spotify. The update wouldn't install on my computer. The same error code (18) kept appearing ["The installer is unable to install Spotify because the f...

Alfredo

Roadie

13668 Views

1 replies

0 likes

  • 13668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps removing songs I've added from my library

I keep finding that songs that I've added to my library have been removed. I'll be scrolling through a playlist of mine and notice that a couple songs have the '+' next to them instead of the checkmark, even though I know I added that song a long tim...

Casual Listener

I keep finding that songs that I've added to my library have been removed. I'll be scrolling through a playlist of mine and notice that a couple songs have the '+' next to them instead of the checkma...

Alfredo

Roadie

7997 Views

3 replies

18 likes

  • 7997 Views
  • 3 replies
  • 18 likes

Superuser Contribution Name of local songs

Hello everyone.When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existing song title while they are non-market music. I would like ...

Casual Listener

 Hello everyone. When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existin...

Goodman

Spotify Legend

1911 Views

2 replies

0 likes

local songs
  • 1911 Views
  • 2 replies
  • 0 likes

Descriptive Text Beneath Tiles Truncated

I'm not sure if this annoys anyone else, but when text beneath the tiles on - for example - the "Browse" pane is too long, the ending is cut off and replaced with an ellipsis. As far as I can work out, there is no way for me to see the rest of the te...

Casual Listener

I'm not sure if this annoys anyone else, but when text beneath the tiles on - for example - the "Browse" pane is too long, the ending is cut off and replaced with an ellipsis. As far as I c...

773 Views

0 replies

1 likes

application
Description
ellipsis
text
truncated
Windows
  • 773 Views
  • 0 replies
  • 1 likes

I want to use my headphone amp driver but if I do it skips songs.

So here is the issue that I am having. I just got a set of reference headphones and need and amp to drive them. But I think because I am using the driver for the amp Spotify now just skips every single song on my playlists. Is there a way to solve th...

Casual Listener

So here is the issue that I am having. I just got a set of reference headphones and need and amp to drive them. But I think because I am using the driver for the amp Spotify now just skips every sing...

ReaverWall

Casual Listener

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Premium Spotify trouble

Hello, I have a problem with premium spotify. I had a premium bought on my spotify account. I had a bank card there, of course. Unfortunately, recently I had to clear my phone and I forgot my login details. Now every month I automatically get funds f...

Newbie

Hello, I have a problem with premium spotify. I had a premium bought on my spotify account. I had a bank card there, of course. Unfortunately, recently I had to clear my phone and I forgot my login d...

jsannn

Community Legend

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Dailly Mix on Desktop not available offline

I have the issue that Your Daily Mix Not Available Offline but my connection is still online. I can listen music but cant run Daily Mix. I search on Internet and its say that i need to open port but how can i do in win 7? Can you help? Thank you.

Newbie

I have the issue that Your Daily Mix Not Available Offline but my connection is still online. I can listen music but cant run Daily Mix. I search on Internet and its say that i need to open port but ...

Jay100

Newbie

1579 Views

3 replies

0 likes

  • 1579 Views
  • 3 replies
  • 0 likes

Saved song date is in the future?

The screenshot shows it all, the date is just in the future and saving a new song puts it below it (correct chronologically for what it thinks) but this is just weird.

Casual Listener

The screenshot shows it all, the date is just in the future and saving a new song puts it below it (correct chronologically for what it thinks) but this is just weird.

Sebasty

Community Legend

1071 Views

1 replies

0 likes

  • 1071 Views
  • 1 replies
  • 0 likes

Clear Queue

Looking at all of these other posts about needing to clear a queue, I have tried to find ANYTHING resembling what is said, but I can't find it. There is NO button, going to the last song just moves it to the top of the queue, playing a new album adds...

Newbie

Looking at all of these other posts about needing to clear a queue, I have tried to find ANYTHING resembling what is said, but I can't find it. There is NO button, going to the last song just moves i...

Soundofus

Community Legend

4659 Views

1 replies

4 likes

  • 4659 Views
  • 1 replies
  • 4 likes

Superuser Contribution Spotify Doesn't Keep my Offline Playlist

Spotify on this Windows 10 laptop can't keep my offline playlists. They still need to be downloaded every few days. And I have one Windows 7 desktop at home, I can't see that one on my Offline devices on my account. Any ideas? EDIT: And this Windows ...

Visitor

Spotify on this Windows 10 laptop can't keep my offline playlists. They still need to be downloaded every few days.   And I have one Windows 7 desktop at home, I can't see that one on my Offli...

Julian

Moderator

630 Views

1 replies

0 likes

Playlists
Win10
  • 630 Views
  • 1 replies
  • 0 likes