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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

89001 Views

40 replies

68 likes

  • 89001 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

vtudor22

Regular

832492 Views

530 replies

64 likes

  • 832492 Views
  • 530 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

paytonfrost

Newbie

32611 Views

33 replies

7 likes

  • 32611 Views
  • 33 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3768 Views

0 replies

4 likes

  • 3768 Views
  • 0 replies
  • 4 likes

My computer keeps playing someone else's music...

I have Spotify completely closed on my laptop for a month or so, and I will wake up to someone elses music playing in the middle of the night or during random times of the day. None of these songs are from my my playlist as I usually only listen to M...

Casual Listener

I have Spotify completely closed on my laptop for a month or so, and I will wake up to someone elses music playing in the middle of the night or during random times of the day. None of thes...

kasidori

Casual Listener

1404 Views

2 replies

0 likes

  • 1404 Views
  • 2 replies
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Unable to save liked Songs for offline

Hi,I personally would like to be able to save all my liked songs (under My Library) for offline listening, And I'm able to do so on my Android app: Unfortunately, I don't have this option on my windows client app: I do have the option to save other p...

Regular

Hi, I personally would like to be able to save all my liked songs (under My Library) for offline listening, And I'm able to do so on my Android app:      Unfortunately, I don't h...

papigers

Regular

832 Views

1 replies

0 likes

Windows
  • 832 Views
  • 1 replies
  • 0 likes

volume and audio quality drop when program is in the background

When I am using Spotify on my Windows 10 Thinkpad the volume and audio quality drop when program is in the background. If i click on the application window the volume and quality go up again. Any ideas on how to address this?

Newbie

When I am using Spotify on my Windows 10 Thinkpad the volume and audio quality drop when program is in the background.  If i click on the application window the volume and quality go up aga...

Sebasty

Community Legend

2884 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify erratically starts and changes songs

I use Spotify a lot, but lately it's bugging out by changing songs, playlists or actually start playing in the middle of the night. Happens regardless of device but only when connected to my account - the teenager has no problems despite using same s...

Casual Listener

I use Spotify a lot, but lately it's bugging out by changing songs, playlists or actually start playing in the middle of the night. Happens regardless of device but only when connected to my account ...

alienorange

Casual Listener

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

Cannot play this song

As subject, Does anyone has solution?https://open.spotify.com/track/4GBzrfnEYWObQG2Ov4drl9

Casual Listener

As subject, Does anyone has solution? https://open.spotify.com/track/4GBzrfnEYWObQG2Ov4drl9

2ears

Casual Listener

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

I want to use my headphone amp driver but if I do it skips songs.

So here is the issue that I am having. I just got a set of reference headphones and need and amp to drive them. But I think because I am using the driver for the amp Spotify now just skips every single song on my playlists. Is there a way to solve th...

Casual Listener

So here is the issue that I am having. I just got a set of reference headphones and need and amp to drive them. But I think because I am using the driver for the amp Spotify now just skips every sing...

ReaverWall

Casual Listener

649 Views

3 replies

0 likes

  • 649 Views
  • 3 replies
  • 0 likes

Can't play current song

I get this message and no music plays. I've tried to find a way to contact support but this is where I'm directed.

Newbie

I get this message and no music plays. I've tried to find a way to contact support but this is where I'm directed.

phan_times

Community Legend

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is not opening on my laptop

I have Windows 10 installed on my laptop. Spotify was installed by default, and I found it a very good app to use. A few weeks ago, Spotify disappeared from my Start menu, and I cannot find the programme on my computer anywhere, unless I go to the Wi...

Casual Listener

I have Windows 10 installed on my laptop. Spotify was installed by default, and I found it a very good app to use. A few weeks ago, Spotify disappeared from my Start menu, and I cannot find the progr...

Luke

Community Legend

14928 Views

5 replies

0 likes

  • 14928 Views
  • 5 replies
  • 0 likes

some songs are not available

Why is it that some songs on a specific album are not available (and are in grey)? Is it a system bug? They WERE available only a week ago... I don't get it. Specifically, I'm relating to the album "The very best of" by Baccara, but this issue happen...

Regular

Why is it that some songs on a specific album are not available (and are in grey)? Is it a system bug? They WERE available only a week ago... I don't get it.   Specifically, I'm relating to th...

Matheuskrk

Gig Goer

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Solved!! How is calculated the "Popularity" of a track?

I have a simple question. When I move my mouse over the "popularity bars", it says that this track has been listened to 45 895 times by example. I was just wondering, does this mean that, since the beginning of Spotify, this track has been listened t...

Casual Listener

I have a simple question. When I move my mouse over the "popularity bars", it says that this track has been listened to 45 895 times by example. I was just wondering, does this mean that, since the b...

Pierre919

Newbie

10905 Views

2 replies

0 likes

Windows
  • 10905 Views
  • 2 replies
  • 0 likes

Loading... ⚫ by Spotify - radio cannot be started

Hey, Trying to open a playlist but it's not willing to do so, and the middle screen says that "The radio cannot be started. Please try again with something else." Can this be deleted from my playlists? Thanks,Billie

Casual Listener

Hey,   Trying to open a playlist but it's not willing to do so, and the middle screen says that "The radio cannot be started. Please try again with something else."    Can this be ...

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes

Problem notifications new album

Bonjour à tous. Je me permets de vous écrire afin de soulever un problème d'utilisation lié à mon compte Spotify Premium. Je suis aujourd'hui abonné (fonctionnalité "Suivi") à plus de 240 artistes, ceci dans le seul but d'être tenu informé des nouvea...

Casual Listener

Bonjour à tous. Je me permets de vous écrire afin de soulever un problème d'utilisation lié à mon compte Spotify Premium.   Je suis aujourd'hui abonné (fonctionnalité "Suivi") à plus de 24...

tamtam34

Newbie

4647 Views

5 replies

1 likes

Windows
  • 4647 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Windows 10 - Left corner song banner (pause,stop) - FIX IT

Hi Spotify Team, please fix this problem from last update of Spotify 1.0.41.375 In left corner in Windows 10 i see everytime if i change volume this poisonous banner of song. Please Fix it, or add in Spotify settings - selection fro off this.Thanks

Casual Listener

Hi Spotify Team, please fix this problem from last update of Spotify 1.0.41.375   In left corner in Windows 10 i see everytime if i change volume this poisonous banner of song.   P...

iamhenrik

Newbie

300447 Views

128 replies

75 likes

Windows
  • 300447 Views
  • 128 replies
  • 75 likes

Solved!! cant play any songs on my pc

when i try to start a song it just skips every song i have, and says that i cant play this song cause its not available.

Casual Listener

when i try to start a song it just skips every song i have, and says that i cant play this song cause its not available.

Agathe06

Casual Listener

1604 Views

4 replies

0 likes

  • 1604 Views
  • 4 replies
  • 0 likes

Spotify app won't unmute

This has happened to me twice: the Spotify desktop app becomes stuck on mute and will not unmute. The little volume icon is X'ed out. Clicking will not unmute it. Closing and restarting the app doesn't work; rebooting doesn't work. The app is permane...

Newbie

This has happened to me twice: the Spotify desktop app becomes stuck on mute and will not unmute. The little volume icon is X'ed out. Clicking will not unmute it. Closing and restarting the app doesn...

Luke0g

Newbie

6503 Views

2 replies

2 likes

  • 6503 Views
  • 2 replies
  • 2 likes

Log In Functionality Broken

When trying to log into Spotify in Windows 10 I am unable to successfully log in. I enter my correct account credentials and even after 5-10 minutes of waiting the application remains at the log in screen. My guess is that the application will remain...

Newbie

When trying to log into Spotify in Windows 10 I am unable to successfully log in. I enter my correct account credentials and even after 5-10 minutes of waiting the application remains at the log in s...

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect don't show all Devices

Hello everybody, I have some troubles with my Spotify Connect Devices. The Spotify App running on my Windows PC only finds some of my Devices.My Iphone can find all of them.Interesting Part: As soon as i connect my Iphone with a Device its available ...

Casual Listener

Hello everybody,   I have some troubles with my Spotify Connect Devices. The Spotify App running on my Windows PC only finds some of my Devices. My Iphone can find all of them. Interesting P...

Scharmen

Casual Listener

29333 Views

4 replies

1 likes

  • 29333 Views
  • 4 replies
  • 1 likes

Spotify Genre/Mood not working on Windows Desktop for MONTHS!

Dear Spotify, This problem has been plaguing me and other users for months. We have been posting about it on the community forum but have not heard anything back yet. Check out this post: https://community.spotify.com/t5/Desktop-Mac/Genres-Moods-Don-...

Regular

Dear Spotify,   This problem has been plaguing me and other users for months. We have been posting about it on the community forum but have not heard anything back yet. Check out this post:&nb...

emg2dk

Regular

1249 Views

2 replies

5 likes

  • 1249 Views
  • 2 replies
  • 5 likes

Shuffle on Collaborative Playlists

The shuffle feature for collaborative playlists sorts by which user added the track on the Android app and Windows desktop version for me. Shuffling the same playlist on my friend's iphone doesn't show this issue (we're the only two collaborators). A...

Casual Listener

The shuffle feature for collaborative playlists sorts by which user added the track on the Android app and Windows desktop version for me. Shuffling the same playlist on my friend's iphone doesn...

JayJoke57

Newbie

1070 Views

1 replies

0 likes

  • 1070 Views
  • 1 replies
  • 0 likes