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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84455 Views

40 replies

68 likes

  • 84455 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

800262 Views

505 replies

64 likes

  • 800262 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

25001 Views

26 replies

7 likes

  • 25001 Views
  • 26 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3125 Views

0 replies

4 likes

  • 3125 Views
  • 0 replies
  • 4 likes

Video playback pauses

When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this issue with other video apps (Youtube, Vudu, Netflix...

Newbie

When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this ...

420 Views

0 replies

0 likes

  • 420 Views
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BUG: Gapless Playback Stops Working

Gapless Playback Stops WorkingThe other day I came across an issue with gapless playback on windows. When I was listening to an able hosted by spotify which has gapless playback everything was working fine. I then listened to an album from local file...

Regular

Gapless Playback Stops Working The other day I came across an issue with gapless playback on windows.   When I was listening to an able hosted by spotify which has gapless playback everything...

phan_times

Community Legend

1048 Views

1 replies

0 likes

bug
gapless playback
Windows
Windows 10
  • 1048 Views
  • 1 replies
  • 0 likes

Can't Cancel Family Plan And Return To Regular Premium

Hi. Could somebody help please??? I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month. Over a year ago my premium went up to £14.99 per month. I'm not very tech savvy (to say the least!) and Googled 'increase in Spotify pre...

Newbie

Hi.  Could somebody help please???  I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month.  Over a year ago my premium went up to £14.99 per mon...

phan_times

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Can't add tracks to playlists

Just started this morning and not affecting mobile (Android) app. At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show up in the pop-up, but when highlighting any folder, there we...

Roadie

Just started this morning and not affecting mobile (Android) app.   At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show ...

lizamac

Regular

1773 Views

6 replies

2 likes

  • 1773 Views
  • 6 replies
  • 2 likes

Solved!! Muffled Audio when switching to other App

Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. When I then switch back to the Spotify program again,...

Casual Listener

Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. Wh...

Sebasty

Community Legend

12787 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Being unable to do anything about Spotify on start up is ridiculous

What the **bleep**, Spotify? Why does it open on startup if I have it disabled through the app and Windows itself? It really looks like something a malicious program would do, it's so ridiculous. Why can't you give a real opt-out option for this? The...

Newbie

What the **bleep**, Spotify? Why does it open on startup if I have it disabled through the app and Windows itself? It really looks like something a malicious program would do, it's so ridiculous. Why...

Sebasty

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Spotify via APP-V

Hello, we have an issue using/updating the Spotify app using APP-V. Because we run Spotify in an APP-V bubble, the update mechanism doesn't work. Since we don't want to update the package everytime an update is available how can we prevent Spotify fr...

Newbie

Hello,   we have an issue using/updating the Spotify app using APP-V.   Because we run Spotify in an APP-V bubble, the update mechanism doesn't work. Since we don't want to update the p...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
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Error 408

I can't access to my free account and I live in the UK so I am not on holidays

Visitor

I can't access to my free account and I live in the UK so I am not on holidays

Sebasty

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Chromecast audio - can not control the volume from windows app

Hello I am having problem with controlling the volume when connected from my laptops windows app to chromecast audio. Its just greyed out. I can control the volume without problems when casting from my phone. But why not from my laptop?

Casual Listener

Hello I am having problem with controlling the volume when connected from my laptops windows app to chromecast audio. Its just greyed out.  I can control the volume without problems when castin...

kroppkakor

Newbie

6267 Views

9 replies

31 likes

Windows
  • 6267 Views
  • 9 replies
  • 31 likes

Multiselect (SHIFT/CTRL) is not longer working

Sorry, I like your service, but your software is sometimes really frustrating. Currently it's not possible to select several songs using SHIFt or CNTL. Please fix this 1.0.72.117.g6bd7cc73 (Windows Store version)

Roadie

Sorry, I like your service, but your software is sometimes really frustrating.   Currently it's not possible to select several songs using SHIFt or CNTL.   Please fix this   1.0....

Sebasty

Community Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Music goes starts next song about once a minute

Hi, I recently started having an issue with spotify on windows (not web-app). About every minute, my music will go to the next song, cutting off the previous song, or unpausing spotify and starting the next song if it was paused. I'm not sure why thi...

Newbie

Hi, I recently started having an issue with spotify on windows (not web-app).  About every minute, my music will go to the next song, cutting off the previous song, or unpausing spotify and...

phan_times

Community Legend

490 Views

2 replies

0 likes

Windows
  • 490 Views
  • 2 replies
  • 0 likes

My Spotify isn't starting up.

I'm not really sure for how long ive had this problem, but everytime I have went to open spotify, I would get this (screenshot is somewhere). I have uninstalled and reinstalled a few times, did the command prompt from another thread and nothing. Plea...

Casual Listener

I'm not really sure for how long ive had this problem, but everytime I have went to open spotify, I would get this (screenshot is somewhere). I have uninstalled and reinstalled a few times, did the c...

phan_times

Community Legend

711 Views

3 replies

0 likes

  • 711 Views
  • 3 replies
  • 0 likes

Listen musics while stream on Youtube

Hello good afternoon,I wonder if there are any restrictions on listening to my songs on Spotify while I'm doing a livestream on Youtube?I have a game channel, and I like to listening musics, so I would like to know if there is any problem in listenin...

Newbie

Hello good afternoon, I wonder if there are any restrictions on listening to my songs on Spotify while I'm doing a livestream on Youtube? I have a game channel, and I like to listening musics, so I...

phan_times

Community Legend

5270 Views

2 replies

0 likes

  • 5270 Views
  • 2 replies
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Solved!! No aparece opcion descargar musica sin conexion

Soy usuario premium y no aparece la opcion de descargar mi musica sin conexion, de hecho no la encuentro en ninguna biblioteca, y me gustaria hacerlo, gracias

Newbie

Soy usuario premium y no aparece la opcion de descargar mi musica sin conexion, de hecho no la encuentro en ninguna biblioteca, y me gustaria hacerlo, gracias

phan_times

Community Legend

15971 Views

2 replies

0 likes

Windows
  • 15971 Views
  • 2 replies
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Spotify Website does not load

Hello, the Spotify website has not been loading for myself and several co-workers. We also noticed that album art has been missing in the desktop player. Getting the same results from all OS. Thinking the two are connected. We are behind a firewall b...

Casual Listener

Hello, the Spotify website has not been loading for myself and several co-workers. We also noticed that album art has been missing in the desktop player. Getting the same results from all OS. Thinkin...

phan_times

Community Legend

2603 Views

6 replies

1 likes

  • 2603 Views
  • 6 replies
  • 1 likes

MEU SPOTIFY NAO SAI DESSA TELA

NAO SEI MAIS OQ FAZER NAO SAI DISSE JA REINSTALEI VARIAS VESES NAO SAI DAI OQ FAZER, USO W10 64B

Casual Listener

NAO SEI MAIS OQ FAZER NAO SAI DISSE JA REINSTALEI VARIAS VESES NAO SAI DAI OQ FAZER, USO W10 64B

Medim

Casual Listener

1839 Views

3 replies

1 likes

  • 1839 Views
  • 3 replies
  • 1 likes

Can't listen to local files

I am trying to import local .mp3 files and they are unplayable through the spotify app. I can play the files through windows media player and the songs are showing up on my local files list. When I try to play them through the spotify app, I get the ...

Newbie

I am trying to import local .mp3 files and they are unplayable through the spotify app. I can play the files through windows media player and the songs are showing up on my local files list. When I t...

phan_times

Community Legend

1128 Views

2 replies

0 likes

  • 1128 Views
  • 2 replies
  • 0 likes

Can't connect with Cortana

Hello, I'm trying to link my Cortana in Windows 10 Home to Spotify. I have the latest version of Windows 10. When I go to connect to Spotify in Cortana's notebook, after putting in my Spotify credentials I continuously get "I can't seem to connect to...

Newbie

Hello,   I'm trying to link my Cortana in Windows 10 Home to Spotify. I have the latest version of Windows 10. When I go to connect to Spotify in Cortana's notebook, after putting in my Spotif...

user-removed

Not applicable

1380 Views

1 replies

0 likes

  • 1380 Views
  • 1 replies
  • 0 likes

Spotify Installed without my consent?

Hello there. I am going crazy with this. Is Spotify installing itself without my concent? I just formatted my PC (restored) with the office IMG from Microsoft website. I go to startup and I see these things just there, chilling. What is this all abou...

Casual Listener

Hello there.   I am going crazy with this. Is Spotify installing itself without my concent? I just formatted my PC (restored) with the office IMG from Microsoft website. I go to startup and I ...

phan_times

Community Legend

3269 Views

3 replies

0 likes

  • 3269 Views
  • 3 replies
  • 0 likes

Solved!! Windows 10 Infinite Loading

A couple weeks ago there was a Spotify update, already listening to music I decided I was to update later. Something went weird with my pc and I restarted, Spotify updated itself and has not worked since.WHAT I HAVE TRIED-----------------------------...

Casual Listener

A couple weeks ago there was a Spotify update, already listening to music I decided I was to update later. Something went weird with my pc and I restarted, Spotify updated itself and has not worked s...

kaelteufel

Casual Listener

1224 Views

1 replies

1 likes

  • 1224 Views
  • 1 replies
  • 1 likes