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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150380 Views

83 replies

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138334 Views

294 replies

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11276 Views

1 replies

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It won't play

I'm sorry, I don't have a better subject for this.Just installed Spotify on my desktop. I'm logged in. I have internet connection. But when I want to play a song a get a message that the song isn't available. And when I try to play radio I can see th...

Casual Listener

I'm sorry, I don't have a better subject for this. Just installed Spotify on my desktop. I'm logged in. I have internet connection. But when I want to play a song a get a message that the song isn't...

Nicesandra

Casual Listener

360 Views

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jijjjj

spotify music? 

Newbie

spotify music? 

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Lost All Songs in Your Library

Hello, I noticed today that I lost all the songs I have saved over the past few months. I do not own another account, so it is not a log in issue. My daily mixes still reflect on the songs I have saved in the past as well. I also tried reinstalling t...

Casual Listener

Hello,   I noticed today that I lost all the songs I have saved over the past few months. I do not own another account, so it is not a log in issue. My daily mixes still reflect on the songs I...

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Friends listening to music

I cannot see what my friend is listening to. I am following her on Spotify and she is following me too. She does not keep the private or offline mode on. I can see what my other friends are listening to but not hers. But she can see what I am listeni...

Casual Listener

I cannot see what my friend is listening to. I am following her on Spotify and she is following me too. She does not keep the private or offline mode on. I can see what my other friends are listening...

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Unable to keep private playlist private

I make my playlist private but it turns it into a public playlist. Why can it not stay private?

Casual Listener

I make my playlist private but it turns it into a public playlist. Why can it not stay private?

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Song History

Hello, I cant seem to access my song history. I cant find the play queue button on the web browser. any help would be appreaciated.

Newbie

Hello, I cant seem to access my song history. I cant find the play queue button on the web browser. any help would be appreaciated.

IguanaSetup

Community Legend

496 Views

1 replies

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Error 408 - Can't login even though I'm in the same country

I've been getting the 408 error for the past few days even though I've been in Canada for the last two months. I've tried reinstalling Spotify, but the same error occurs. I don't have a second account on Facebook, so it's not a multiple account issue...

Newbie

I've been getting the 408 error for the past few days even though I've been in Canada for the last two months. I've tried reinstalling Spotify, but the same error occurs. I don't have a second accoun...

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error code 18

If you are getting "error code 18" in Windows DO NOT use Ctrl Pnl Programs and Feature Uninstall as suggested by Spotify. It leaves too much **bleep** and you will be left in no man's land, unable to install OR unistall. Use Revo THEN reinstall. If t...

Newbie

If you are getting "error code 18" in Windows DO NOT use Ctrl Pnl Programs and Feature Uninstall as suggested by Spotify.  It leaves too much **bleep** and you will be left in no man's land, una...

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Processing/CPU issue

I stopped using Spotify a few years ago, but just recently I re-upped my subscription so I could have something to listen to on longer car drives. Back when I used to be a regular user, I started deliberately downgrading the software, mainly because ...

Newbie

I stopped using Spotify a few years ago, but just recently I re-upped my subscription so I could have something to listen to on longer car drives. Back when I used to be a regular user, I started del...

515 Views

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Spotify won't connect

I haven''t found a solution to this.A typical situation is I'm listening to Spotify. Then I have to leave the computer for some reason, or sometimes I just close my laptop. Then I return and start browsing and everything works lika a charm onlie...ex...

Newbie

I haven''t found a solution to this. A typical situation is I'm listening to Spotify. Then I have to leave the computer for some reason, or sometimes I just close my laptop. Then I return and start ...

563 Views

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Can't change my playlists cover image

So I'm trying to change the cover image on my playlist, but it doesn't let me do it. The image is jpg so that's not the reason. When i upload the picture the green bar loads fully and when i click "save" nothing happens

Visitor

So I'm trying to change the cover image on my playlist, but it doesn't let me do it. The image is jpg so that's not the reason. When i upload the picture the green bar loads fully and when i click "s...

Kak3

Roadie

1581 Views

3 replies

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Cover art

I cant seem to customise my cover art to just one picture.The saved picture/pictures to my laptop are the correct format and size but everytime I put the image on the playlist and click save, nothing chnages.Please help.

Newbie

I cant seem to customise my cover art to just one picture. The saved picture/pictures to my laptop are the correct format and size but everytime I  put the image on the playlist and click save...

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My playlists don't come up when I try to add a song to a playlist

Since the Windows update, my Spotify has been slow, and I'm having a problem with adding songs onto any of my playlists. I try adding a song, and obviously, usually all of my playlists come up, but only ''New Playlist'' comes up. It's really frustrat...

Visitor

Since the Windows update, my Spotify has been slow, and I'm having a problem with adding songs onto any of my playlists. I try adding a song, and obviously, usually all of my playlists come up, but o...

314 Views

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Songs stop playing after 5-10 songs

Whenever I start playing a playlist and after 5-10 songs it stops playing the playlist and this doesn't just happen on playlists it also happened when I start radio, after the songs stop playing the pause/play button is darkened as well as the fast f...

Newbie

Whenever I start playing a playlist and after 5-10 songs it stops playing the playlist and this doesn't just happen on playlists it also happened when I start radio, after the songs stop playing the ...

windok

Newbie

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1 replies

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Account Management Not working on Internet Explorer 11

I just signed up for Spotify Family, but can't access the 'Premium for Family' account management page on IE 11. It works on Chrome.I can manage, but just thought you should know.Also, as a paying customer, why don't you have a support email address?

Regular

I just signed up for Spotify Family, but can't access the 'Premium for Family' account management page on IE 11. It works on Chrome. I can manage, but just thought you should know. Also, as a payin...

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Playlist 'Make Secret' and 'Make Public' confused

I'm posting this on desktop because the correct button is on my Android which shows 'Make Public' when in fact my playlist IS SECRET. However, on my desktop, it says 'Make Secret'. When I click on Make Secret on desktop it goes public (I can see it o...

Visitor

I'm posting this on desktop because the correct button is on my Android which shows 'Make Public' when in fact my playlist IS SECRET. However, on my desktop, it says 'Make Secret'.   When I cl...

814 Views

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Android
Desktop
Playlists
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Adding Local Files to Playlist

Hello! I've been having a little trouble adding local files into a playlist to make them available for listening offline. I know I've added the source successfully because when I search the specific album name from my local files the search gives two...

Newbie

Hello!   I've been having a little trouble adding local files into a playlist to make them available for listening offline. I know I've added the source successfully because when I search the ...

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Solved!! Look Back 2017 Email

I havent received my Look Back 2017 Email, where you can see how many minutes you listened over the year and other usefull stuff. I have spotfify Premium since 2015. I got my 2016 email, but this year it looks like they forgot me.. How can i get this...

Casual Listener

I havent received my Look Back 2017 Email, where you can see how many minutes you listened over the year and other usefull stuff. I have spotfify Premium since 2015. I got my 2016 email, but this yea...

awesomegirl8082

Visitor

1163 Views

4 replies

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