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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

80222 Views

40 replies

68 likes

  • 80222 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

769605 Views

503 replies

64 likes

  • 769605 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

toddalex4

Casual Listener

16491 Views

17 replies

5 likes

  • 16491 Views
  • 17 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2712 Views

0 replies

4 likes

  • 2712 Views
  • 0 replies
  • 4 likes

Solved!! Spotify does not load

Hello everyone!I have this problem for two days, I hope I'm not the only one. When I start spotify it stays on the screen without carelessly logging in. I tried several times to uninstall Spotify from the Windows control panel (using Windows 10) and ...

Casual Listener

Hello everyone! I have this problem for two days, I hope I'm not the only one. When I start spotify it stays on the screen without carelessly logging in. I tried several times to uninstall Spotify f...

ImFireFox_

Casual Listener

2456 Views

5 replies

1 likes

  • 2456 Views
  • 5 replies
  • 1 likes

Cortana Not Responsive to Playing Certain Songs

Hi Everyone, I like playing music with Spotify most on my Cortana Harmon Kardon Invoke; it just sounds better than my Google Home and Amazon Echo, but...Cortana does a inconsistent job of understanding what songs I wish to play. While on Google Home ...

Regular

Hi Everyone,   I like playing music with Spotify most on my Cortana Harmon Kardon Invoke; it just sounds better than my Google Home and Amazon Echo, but...Cortana does a inconsistent job of un...

750 Views

0 replies

1 likes

Cortana
Spotify
  • 750 Views
  • 0 replies
  • 1 likes

Desktop app keeps restarting

The desktop app opens and closes without prompting every 10 seconds. Any ideas on how to fix it?

Casual Listener

The desktop app opens and closes without prompting every 10 seconds.  Any ideas on how to fix it?

Nico

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Clipping windows to the side leaving blank area

Hello, I've observed a visual issue, when I tried to clip a window to the right side of the screen (Windows 10), there is a blank area left around the window, where we can see in the background. Spotify window "thinks" that it's clipped on the side a...

Casual Listener

Hello, I've observed a visual issue, when I tried to clip a window to the right side of the screen (Windows 10), there is a blank area left around the window, where we can see in the background. Spot...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Solved!! Spotify first run, keeps loading

I've just installed Spotify from Microsoft Store, but when I open it stucks on loading animation and doesn't allow me to log in. I've tried uninstalling and istalling again with the normal installer, but I get the same problem. I can just see this an...

Casual Listener

I've just installed Spotify from Microsoft Store, but when I open it stucks on loading animation and doesn't allow me to log in. I've tried uninstalling and istalling again with the normal installer,...

Marios94

Newbie

2446 Views

7 replies

4 likes

  • 2446 Views
  • 7 replies
  • 4 likes

Solved!! No full screen button

Hi, I don't have the full screen icon at bottom right on the Now Playing bar.How can this be fixed?

Newbie

Hi, I don't have the full screen icon at bottom right on the Now Playing bar. How can this be fixed?

user-removed

Not applicable

15744 Views

4 replies

2 likes

Windows
  • 15744 Views
  • 4 replies
  • 2 likes

Spotify autostarts and can't figure out why

Yes, this problem again and this happens in my work desktop, where specially don't want to it start when I log in.Yes, the advanced setting on automatically start is off ( or "No)(!).I can't find it in task manager (windows 10) start-up page. Nothing...

Casual Listener

Yes, this problem again and this happens in my work desktop, where specially don't want to it start when I log in. Yes, the advanced setting on automatically start is off ( or "No)(!). I can't find...

pinq-

Casual Listener

617 Views

2 replies

1 likes

  • 617 Views
  • 2 replies
  • 1 likes

Playing a playlist in reverse order

Hello, In the Netherlands there's a "Top 2000 Songs" each year and theres a playlist for it, but it's from #1-2000, it's being broadcasted on the radio but there's commentary and advertisements inbetween the songs which annoys me a little. I would lo...

Casual Listener

Hello,   In the Netherlands there's a "Top 2000 Songs" each year and theres a playlist for it, but it's from #1-2000, it's being broadcasted on the radio but there's commentary and advertiseme...

user-removed

Not applicable

9097 Views

7 replies

10 likes

  • 9097 Views
  • 7 replies
  • 10 likes

Change "Discovery" Playlist Cover

Hi. I need change the "Discovery" playlist cover that Spotify created automatically. Currently the cover contain my ex - wife and this is causing troubles for me. How can I change the cover or how can I remove this playlist? I didn't find anything he...

Visitor

Hi.   I need change the "Discovery" playlist cover that Spotify created automatically.   Currently the cover contain my ex - wife and this is causing troubles for me.   How can I...

phan_times

Community Legend

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes

Adverts not playing, won't play music.

I am using Spotify free and getting ads, which is fine but every 2 or 3 ads, it will get to one and it won't play at all, the play/pause button shows its on play, but timer doesn't move from 0:00, and cannot play music as it says it will play after t...

Newbie

I am using Spotify free and getting ads, which is fine but every 2 or 3 ads, it will get to one and it won't play at all, the play/pause button shows its on play, but timer doesn't move fro...

phan_times

Community Legend

14522 Views

6 replies

31 likes

  • 14522 Views
  • 6 replies
  • 31 likes

Playlist won't stop playing

I adore listening to music while I fall asleep and have a playlist specifically made for sleeping, but when the playlist ends it starts playing random songs that are related to the music in the playlist. This is unfortunate since I need the playlist ...

Newbie

I adore listening to music while I fall asleep and have a playlist specifically made for sleeping, but when the playlist ends it starts playing random songs that are related to the music in the playl...

phan_times

Community Legend

1578 Views

2 replies

0 likes

  • 1578 Views
  • 2 replies
  • 0 likes

Windows App & Snap Assist

When using Snap Assist in Windows 10 (drag to an edge and window snaps to half screen, quarter screen, etc.), the Spotify desktop app will create a small gap along the side and top of the window instead of actually snapping flush with the edge of the...

Newbie

When using Snap Assist in Windows 10 (drag to an edge and window snaps to half screen, quarter screen, etc.), the Spotify desktop app will create a small gap along the side and top of the window inst...

user-removed

Not applicable

2311 Views

4 replies

5 likes

Windows
  • 2311 Views
  • 4 replies
  • 5 likes

Spotify App on Windows will not connect to internet

I use Spotify almost every day on my phone and laptop. For some reason, the app on my laptop just randomly stopped connecting to the internet. I can still use it on my phone, and the web player. This is only specific to the program on my laptop. Wifi...

Casual Listener

I use Spotify almost every day on my phone and laptop. For some reason, the app on my laptop just randomly stopped connecting to the internet. I can still use it on my phone, and the web player. This...

phan_times

Community Legend

4076 Views

3 replies

0 likes

  • 4076 Views
  • 3 replies
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Solved!! Infinite Loading Screen

I left spotify open for over 12 hours because i read on here that its caused by local files trying to load up due to a windows media libray error, the only local files i have is 1 song but around 20 video clips from games.After the twelve hours still...

Casual Listener

I left spotify open for over 12 hours because i read on here that its caused by local files trying to load up due to a windows media libray error, the only local files i have is 1 song but around 20 ...

phan_times

Community Legend

10050 Views

10 replies

1 likes

  • 10050 Views
  • 10 replies
  • 1 likes

Solved!! Spotify doesn't work on windows 10

Spotify doesn't work on windows 10, even though it the web player works perfectly fineI'm desperate, I can't live without spotifyI've seen someone posting similar screens so I'll just put it herethank you in advance!

Casual Listener

Spotify doesn't work on windows 10, even though it the web player works perfectly fine I'm desperate, I can't live without spotify I've seen someone posting similar screens so I'll just put it here...

Bittencourt

Spotify Star

47639 Views

18 replies

1 likes

Windows
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  • 18 replies
  • 1 likes

Video playback pauses

When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this issue with other video apps (Youtube, Vudu, Netflix...

Newbie

When I try to watch a video in Spotify (On Windows 10 app), the video stops/starts about every 10 seconds. I don't see any settings in "advanced" to control video and/or buffering. I don't have this ...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
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BUG: Gapless Playback Stops Working

Gapless Playback Stops WorkingThe other day I came across an issue with gapless playback on windows. When I was listening to an able hosted by spotify which has gapless playback everything was working fine. I then listened to an album from local file...

Regular

Gapless Playback Stops Working The other day I came across an issue with gapless playback on windows.   When I was listening to an able hosted by spotify which has gapless playback everything...

phan_times

Community Legend

1039 Views

1 replies

0 likes

bug
gapless playback
Windows
Windows 10
  • 1039 Views
  • 1 replies
  • 0 likes

Can't Cancel Family Plan And Return To Regular Premium

Hi. Could somebody help please??? I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month. Over a year ago my premium went up to £14.99 per month. I'm not very tech savvy (to say the least!) and Googled 'increase in Spotify pre...

Newbie

Hi.  Could somebody help please???  I signed up to Premium plan 4 or 5 years ago and had been paying £9.99 a month.  Over a year ago my premium went up to £14.99 per mon...

phan_times

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Can't add tracks to playlists

Just started this morning and not affecting mobile (Android) app. At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show up in the pop-up, but when highlighting any folder, there we...

Roadie

Just started this morning and not affecting mobile (Android) app.   At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show ...

lizamac

Regular

1729 Views

6 replies

2 likes

  • 1729 Views
  • 6 replies
  • 2 likes

Solved!! Muffled Audio when switching to other App

Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. When I then switch back to the Spotify program again,...

Casual Listener

Whenever I have Spotify opened up and it is my main screen, Spotify is working fine. However, if I then switch to for example Google Chrome or any other program, the Spotify sound becomes muffled. Wh...

Sebasty

Community Legend

12594 Views

3 replies

0 likes

  • 12594 Views
  • 3 replies
  • 0 likes