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Desktop (Windows)

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • r6ze-mvm2k_7
  • Regular
  • 81007 Views
  • 80 replies
  • 27 likes
  • 81007 Views
  • 80 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Lanciano007
  • Gig Goer
  • 93789 Views
  • 289 replies
  • 22 likes
  • 93789 Views
  • 289 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6699 Views
  • 1 replies
  • 6 likes
  • 6699 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147326 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147326 Views
  • 0 replies
  • 26 likes

Solved!! Spotify not responding/loading up.

Alright, so i'm on windows 10 and i've been using spotify for more than a year and i've had no problems with it until now. Whenever i try to load it, it takes a while, and eventually when it loads up it comes up with a message saying "The spotify app...

  • Visitor
  • Alright, so i'm on windows 10 and i've been using spotify for more than a year and i've had no problems with it until now. Whenever i try to load it, it takes a while, and eventually when it loads up...
  • user-removed
  • Not applicable
  • 2170 Views
  • 2 replies
  • 0 likes
  • 2170 Views
  • 2 replies
  • 0 likes

Solved!! Spotify does not load

my spotify gets carried forever and does not open. Do you have resolution?has an attached image

  • Casual Listener
  • my spotify gets carried forever and does not open. Do you have resolution? has an attached image
  • Luke
  • Spotify Star
  • 1833 Views
  • 4 replies
  • 2 likes
  • 1833 Views
  • 4 replies
  • 2 likes

Spotify Glitchy

For the past 2 days, I'll start playing spotify, it will play for about 2 minutes then stop. The play button still shows playing but the beginning and end time turns to 0:00 or it will show it's playing but there's no audio. Has this happened to anyo...

  • Newbie
  • For the past 2 days, I'll start playing spotify, it will play for about 2 minutes then stop.  The play button still shows playing but the beginning and end time turns to 0:00 or it will show it'...
  • Sebasty
  • Community Legend
  • 1187 Views
  • 1 replies
  • 1 likes
  • 1187 Views
  • 1 replies
  • 1 likes

  • Newbie
  • <REMOVED>
  • chelovader
  • Newbie
  • 659 Views
  • 2 replies
  • 0 likes
  • 659 Views
  • 2 replies
  • 0 likes

"This song is unavailable" after adding local file then removing it.

Repro:Add a song that is available to play from Spotify (not local)Add a local source that contains a file whose track information matches the not local track informationRemove the local sourceGo back to the song that you added in Spotify and attempt...

  • Casual Listener
  • Repro: Add a song that is available to play from Spotify (not local) Add a local source that contains a file whose track information matches the not local track information Remove the local sourc...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Desktop App Won't Work?

I apologize if this this question has alreayd been answered, but I can't seem to get the desktop app on Windows to run for me. I've had it loading for over five hours now and I can't get passed the loading screen. I've tried all the troubleshooting t...

  • Regular
  • I apologize if this this question has alreayd been answered, but I can't seem to get the desktop app on Windows to run for me. I've had it loading for over five hours now and I can't get passed the l...
  • Tanekox91
  • Regular
  • 789 Views
  • 3 replies
  • 2 likes
  • 789 Views
  • 3 replies
  • 2 likes

Spotify en windows 10 no funciona

Cada que intento abrir Spotify desde mi computadora se congela la pantalla y no funciona hasta que tengo que reiniciarla¿a alguien mas le pasa? y de ser así ¿como lo solucionaron?

  • Casual Listener
  • Cada que intento abrir Spotify desde mi computadora se congela la pantalla y no funciona hasta que tengo que reiniciarla ¿a alguien mas le pasa? y de ser así ¿como lo solucionaron?
  • dalids
  • Casual Listener
  • 31348 Views
  • 5 replies
  • 6 likes
  • Free
  • 31348 Views
  • 5 replies
  • 6 likes

saving a mood playlist

I love the chill.out.brain playlist that is currently on spotify. Is there a way to put it into my playlists so that when it is replaced I don't lose all the great music?

  • Newbie
  • I love the chill.out.brain playlist that is currently on spotify. Is there a way to put it into my playlists so that when it is replaced I don't lose all the great music?
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Solved!! PC equalizer

I was wonder if there is any good free equalizers for windows. I saw equalizer pro for spotify but I don't really wanna pay $15 for that. Any solutions?

  • Casual Listener
  • I was wonder if there is any good free equalizers for windows. I saw equalizer pro for spotify but I don't really wanna pay $15 for that. Any solutions?
  • TheBrickSlayer
  • Roadie
  • 17030 Views
  • 1 replies
  • 0 likes
  • 17030 Views
  • 1 replies
  • 0 likes

Some songs not working on PC, but work on my phone

On both my laptop and desktop PC im able to play most of the albums/songs in my library, but not all the ones that are available in my region (Canada). On my iPhone however it works perfectly. I had this problem for a couple months - I made sure I di...

  • Visitor
  • On both my laptop and desktop PC im able to play most of the albums/songs in my library, but not all the ones that are available in my region (Canada). On my iPhone however it works&nb...
  • user-removed
  • Not applicable
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Xbox one spotify will not connect

It started like 2 weeks ago l, it worked fine before then. Now it says, "offline to connect to spotify, you need to be online." The Xbox one is online and ive checked offline mode through my mobile. Tried using Wi-Fi as a link to connect to my x box ...

  • Newbie
  • It started like 2 weeks ago l, it worked fine before then. Now it says, "offline to connect to spotify, you need to be online." The Xbox one is online and ive checked offline mode through my mobile. ...
  • user-removed
  • Not applicable
  • 2908 Views
  • 1 replies
  • 1 likes
  • 2908 Views
  • 1 replies
  • 1 likes

Seeing each other's play lists on family premium

My son and daughter are on my family plan, and his playlists appear in my playlist section. I don't want to delete his playlists, but how do I stop seeing them on my computer/phone? He has his own email account, to which he activated his device and a...

  • Newbie
  • My son and daughter are on my family plan, and his playlists appear in my playlist section.  I don't want to delete his playlists, but how do I stop seeing them on my computer/pho...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Playable greyed out songs

Ok i have been using premium for a while now. I have added a few songs to my playlist 10 songs. I checked the downloaded switch. All the songs are downloaded,i can play all of them but one song is just greyed out (i can play it too) . I tried reinsta...

  • Casual Listener
  • Ok i have been using premium for a while now. I have added a few songs to my playlist 10 songs. I checked the downloaded switch. All the songs are downloaded,i can play all of them but one song is ju...
  • Zumbawmn
  • Newbie
  • 9826 Views
  • 4 replies
  • 2 likes
  • 9826 Views
  • 4 replies
  • 2 likes

Trying to Import from Itunes

I'm trying to import my download of Acid Rap from itunes into spotify, but in my local files it shows up as this: The songs play properly, but obviously there's issues with the song data.How do I fix this?

Capture.PNG
  • Newbie
  • I'm trying to import my download of Acid Rap from itunes into spotify, but in my local files it shows up as this:  The songs play properly, but obviously there's issues with the song data. H...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Synced songs

Hello peeps. There are some songs that arent in Spotify (at least not the versions I want). I add the folders in the desktop app and put them in playlists. My question is simple. What if I format my PC or change a hard drive? Will the songs be remove...

  • Visitor
  • Hello peeps. There are some songs that arent in Spotify (at least not the versions I want). I add the folders in the desktop app and put them in playlists. My  question is simple. What if I form...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Music for work

Hi! I need help. I can't have spotify on my desktop at work due to regulations but we're allowed to use it on the browser.My problem is, I make a lot of calls but I like to keep the music going in the background anyway. Normally, on the desktop app, ...

  • Casual Listener
  • Hi!   I need help. I can't have spotify on my desktop at work due to regulations but we're allowed to use it on the browser. My problem is, I make a lot of calls but I like to keep the music ...
  • 517 Views
  • 0 replies
  • 0 likes
  • Dubstep
    Electronic
    music
    working with music
  • 517 Views
  • 0 replies
  • 0 likes

"song not available" but works on phone not desktop

I saw the following just now from a year ago, and then a message that it was fixed. I am now experiencing the EXACT same problem, in Jan 2018: "I have had this problem for 2 days now, Spotify will not play anything on my laptop, it keeps saying "trac...

  • Newbie
  • I saw the following just now from a year ago, and then a message that it was fixed.  I am now experiencing the EXACT same problem, in Jan 2018:   "I have had this problem for 2 days now, ...
  • 330 Views
  • 0 replies
  • 1 likes
  • 330 Views
  • 0 replies
  • 1 likes

playing failure

hi, after playing a song or 5 i get the message that the current song can't be played further.after restarting spotify i can listen again, but again after a few song i get the same message.this problem came after i installed a new motherboard and rei...

  • Newbie
  • hi,   after playing a song or 5 i get the message that the current song can't be played further. after restarting spotify i can listen again, but again after a few song i get the same message...
  • 869 Views
  • 0 replies
  • 0 likes
  • 869 Views
  • 0 replies
  • 0 likes

Spotify freezing without crashing

So I got this really weird bug with Spotify (Win10) after ive had it open for a while where the program freezes in a way that I can't press anything. I can't stop the music, change volume, skip/change track.. anything. If I do try and press a button ...

  • Newbie
  • So I got this really weird bug with Spotify (Win10) after ive had it open for a while where the program freezes in a way that I can't press anything. I can't stop the music, change volume, skip/chang...
  • 822 Views
  • 0 replies
  • 7 likes
  • 822 Views
  • 0 replies
  • 7 likes

Solved!! Can't add local songs to playlists

Description I cannot add any songs from my computer to my Spotify playlists. If you drag the song to a playlist it will say "copy" but the song will not add. To make it clear I am dragging songs from a folder, not another device or iTunes. It did and...

  • Casual Listener
  • Description I cannot add any songs from my computer to my Spotify playlists. If you drag the song to a playlist it will say "copy" but the song will not add. To make it clear I am dragging son...
  • Mosquito43
  • Regular
  • 48997 Views
  • 8 replies
  • 0 likes
  • Windows
  • 48997 Views
  • 8 replies
  • 0 likes