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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1888 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148073 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133391 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11157 Views

1 replies

6 likes

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Win10: Spotify stops, when screensaver starts

Hi there,Spotify stops when my screensaver starts. How can I fix this without deactivating the Screensaver. Thx 4 help- Tobi

Newbie

Hi there, Spotify stops when my screensaver starts. How can I fix this without deactivating the Screensaver. Thx 4 help - Tobi

509 Views

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Windows 10 Freezing after starting Spotify.

Hello,It's been a while since I've experienced this problem.I've already seen that many people has this same problem.So, let's explain what's happening.My laptop has Windows 10. And it completely freezes after starting Spotify I tried everything. Cle...

Regular

Hello, It's been a while since I've experienced  this problem. I've already seen that many people has this same problem.So, let's explain what's happening. My laptop has Windows 10. And it co...

414 Views

0 replies

1 likes

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Spotify is now working on Windows 10

My pc is windows 10 (build number 16299.15) it's not working. and get freeze the striming. even spotify web player. but my Mac spotify is working very well. no freeze but only windows 10 have freeze in the striming even i disable the hardware accelat...

Newbie

My pc is windows 10 (build number 16299.15) it's not working. and get freeze the striming. even spotify web player. but my Mac spotify is working very well. no freeze but only windows 10 have freeze ...

369 Views

0 replies

1 likes

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extremly slow downloading of app

hi ! been having trouble installing spotify on my pc. its really taking a long time. dunno what is up. im on 50mbps fiber connection by the way and it says it will take nearly an hour to finished downloading.

Newbie

hi ! been having trouble installing spotify on my pc. its really taking a long time. dunno what is up. im on 50mbps fiber connection by the way and it says it will take nearly an hour to finished dow...

417 Views

0 replies

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[Desktop][Connect]

I can't control the volume from Spotify connected to my chromecast in Windows 10? On my previous device (Gramofon) there was a volume control so it must be possible

Casual Listener

I can't control the volume from Spotify connected to my chromecast in Windows 10?   On my previous device (Gramofon) there was a volume control so it must be possible 

424 Views

0 replies

0 likes

Connect
Desktop
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When you want add a song to your playlist, it's limited.

In the last update of the windows app, when you try to add some song to your playlist, on the list you can see just a few items and you can't add the song to a playlist that you want. It was work well but in the latest update, this stopped working we...

Newbie

In the last update of the windows app, when you try to add some song to your playlist, on the list you can see just a few items and you can't add the song to a playlist that you want. It was wor...

hillyerl

Newbie

473 Views

1 replies

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Unable to sign in through Facebook on Spotify desktop app (Windows Vista)

It was working well up until a few days ago. I accidentally signed out and it hasn't let me sign back in since. I've tried rebooting the PC, which is Windows Vista, and reinstalling the current version of Spotify. Spotify works fine on my iPhone and ...

Newbie

It was working well up until a few days ago. I accidentally signed out and it hasn't let me sign back in since. I've tried rebooting the PC, which is Windows Vista, and reinstalling the current versi...

426 Views

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cannot start or uninstall Spotify on Windows 7 64

I am running Windows 7 64 bit on two different computers and after some updates I found I was unable to open Spotify or uninstall it. In both cases, simply nothing happens. I tried uninstalling using control panel>>uninstall program, and using CMD or...

Newbie

I am running Windows 7 64 bit on two different computers and after some updates I found I was unable to open Spotify or uninstall it. In both cases, simply nothing happens. I tried uninstalling using...

bbedo

Roadie

610 Views

1 replies

0 likes

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some songs in playlist are greyed out (won't play) on work computer, but not on home computer.

Some songs in playlist on work computer are greyed out (won't play), but are not greyed out and WILL play on home computer. Hint, I work in the same country as I live in... not regional!What is this all about?

Regular

Some songs in playlist on work computer are greyed out (won't play), but are not greyed out and WILL play on home computer. Hint, I work in the same country as I live in... not regional! What is thi...

340 Views

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The Annoying NON-MUSIC junk in Playlists

Anyone else bothered by the horse **bleep** that's just started to creep in to the spotify playlists? I don't want to hear an interview when I just want to listen to music... I wish there was a way to skip these non music items from the playlists...

Newbie

Anyone else bothered by the horse **bleep** that's just started to creep in to the spotify playlists? I don't want to hear an interview when I just want to listen to music... I wish there was a way t...

535 Views

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1 likes

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1 simple client for music only please.

I know you have too much time, please go on and make spotlights so I cant see my client, it's very useful. And all the things that shows up when i'm trying to start my playlist, new "features" that i don't want (most likely)However! I got an idea, ma...

Regular

I know you have too much time, please go on and make spotlights so I cant see my client, it's very useful. And all the things that shows up when i'm trying to start my playlist, new "features" that i...

jdc78

Regular

477 Views

2 replies

0 likes

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This ad keeps breaking my Spotify

https://itunes.apple.com/US/app/id1295152666?mt=8 Nothing will play unless I uninstall and reinstall. And "ask the community" is a ridiculous way of getting technical help. How do I actually get in touch with someone who can fix this? I was about to ...

Newbie

https://itunes.apple.com/US/app/id1295152666?mt=8   Nothing will play unless I uninstall and reinstall. And "ask the community" is a ridiculous way of getting technical help. How do I actually...

450 Views

0 replies

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Music wont play

Today, when I would click on my music to play, a blue note on the spotify app would pop up and say that something like: Cannot play this song. You can import the file from your computer to listen. and it said this with every song, whether it was in m...

Newbie

Today, when I would click on my music to play, a blue note on the spotify app would pop up and say that something like: Cannot play this song. You can import the file from your computer to listen.&nb...

370 Views

0 replies

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Shuffle....

Shuffle is not working as intended, please fix it or it will be my and my friends' last month of subscription. ref https://community.spotify.com/t5/Desktop-Windows/Shuffle-doesn-t-shuffle/td-p/3421499

Regular

Shuffle is not working as intended, please fix it or it will be my and my friends' last month of subscription.   ref https://community.spotify.com/t5/Desktop-Windows/Shuffle-doesn-t-shuffle/td...

255 Views

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Song image

the song image does not appearHELP ME

Newbie

the song image does not appear HELP ME

374 Views

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Doesn't Shuffle Music

I've paid for Spotify for over 2 years (family plan for most of it) and it continues to have the problem of not shuffling music correctly. It doesn't matter which play list or which device --- this problem has been OCCURRING FOR 2 YEARS, ON ALL OF MY...

Casual Listener

I've paid for Spotify for over 2 years (family plan for most of it) and it continues to have the problem of not shuffling music correctly.  It doesn't matter which play list or which device --- ...

kartselyanski96

Regular

1000 Views

1 replies

3 likes

shuffle
Shuffle Algorithm
Shuffle Playlist
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Spotify Desktop Random Skipping

Hello everyone, I've run into a problem using the desktop version of Spotify. I do have premium and I'm operating on a Windows 7 computer. Here are the details of the problem: - Sometimes Spotify works just fine- Sometimes, after skipping a few times...

Newbie

Hello everyone, I've run into a problem using the desktop version of Spotify. I do have premium and I'm operating on a Windows 7 computer. Here are the details of the problem:  - Sometimes Spot...

454 Views

0 replies

0 likes

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Solved!! Can'n normally start or uninstall Windows Store installed Spotify

I installed Spotify on my Win 10 from the Windows Store, pinned its icon to the Taskbar and it worked fine.Recently, I thing after installing some bigger Win updates, when I clieck the Spotify taskbar icon, it does nothing. When I hit the windows key...

Casual Listener

I installed Spotify on my Win 10 from the Windows Store, pinned its icon to the Taskbar and it worked fine. Recently, I thing after installing some bigger Win updates, when I clieck the Spotify task...

RadekSk1

Casual Listener

9420 Views

2 replies

0 likes

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