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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2062 Views

0 replies

2 likes

  • 2062 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150529 Views

83 replies

27 likes

  • 150529 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138460 Views

294 replies

22 likes

  • 138460 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11278 Views

1 replies

6 likes

  • 11278 Views
  • 1 replies
  • 6 likes

Low Volume

First of all, sorry for my english, I'm spanish so I don't speak it as well as I would like. I have a problem, well I would say a big problem. I don't know if it has been solved before here, because I get lost reading and looking for so much. Well, t...

Newbie

First of all, sorry for my english, I'm spanish so I don't speak it as well as I would like.  I have a problem, well I would say a big problem. I don't know if it has been solved before here, ...

bohlener

Newbie

1438 Views

4 replies

0 likes

  • 1438 Views
  • 4 replies
  • 0 likes

Is anyone using Artists and Albums section of "Your Music"

Hi, Is anyone using those. In my experience they are totally broken. They do not support filtering/searching (on desktop) and take ages to load. When I want to look for an artist/albums in my library what I am forced to do is go the the "Songs" secti...

Roadie

Hi,   Is anyone using those. In my experience they are totally broken. They do not support filtering/searching (on desktop) and take ages to load. When I want to look for an artist/albu...

hans-jürgen

Roadie

440 Views

2 replies

0 likes

Windows
  • 440 Views
  • 2 replies
  • 0 likes

offline ?

Hello everyone, i'm subscribed to Spotify free. everything was okay until two days ago ... spotify keeps telling me that I doesnt' work when being offline, and that i'm not in the same country as the one set in my profil. the thing is, my computer di...

Casual Listener

Hello everyone,   i'm subscribed to Spotify free. everything was okay until two days ago ... spotify keeps telling me that I doesnt' work when being offline, and that i'm not in the same cou...

Jordi

Community Legend

533 Views

3 replies

0 likes

Windows
  • 533 Views
  • 3 replies
  • 0 likes

problems

I don't see the current last played artists lists anymore from the people i follow again problems

Casual Listener

I don't see the current last played artists lists anymore from the people i follow  again problems

365 Views

0 replies

0 likes

Windows
  • 365 Views
  • 0 replies
  • 0 likes

Most of my music has gone

Spotify appears to have removed 90% of my saved music. In "Your Music" 90% of my saved songs are gone. Under artists my followed artists are still there but there are no songs saved within any of them. My spotify library had years and years worth of ...

Music Fan

Spotify appears to have removed 90% of my saved music. In "Your Music" 90% of my saved songs are gone. Under artists my followed artists are still there but there are no songs saved within any of the...

Jibber4568

Music Fan

1617 Views

4 replies

0 likes

Windows
  • 1617 Views
  • 4 replies
  • 0 likes

Solved!! my desktop spotify UI does not appear

I downloaded spotify for pc and my Ui does not appear. There is nothing when i use the browse area, its completely empty. Can someone help me pls?!

Newbie

I downloaded spotify for pc and my Ui does not appear. There is nothing when i use the browse area, its completely empty. Can someone help me pls?!

OviiiOne

Community Legend

1960 Views

1 replies

0 likes

Windows
  • 1960 Views
  • 1 replies
  • 0 likes

Can't Find Album on Artist Page But Can Listen To It Normally

Hi everyone , i've been away from the community for sometime , was on vacation and stuff, but this new issue just made me get back to discuss it. So recently Hardwell's new album was just released, "United We Are" , I discovered it by just looking on...

Roadie

Hi everyone , i've been away from the community for sometime , was on vacation and stuff, but this new issue just made me get back to discuss it. So recently Hardwell's new album was just released, "...

Abner

Roadie

2850 Views

5 replies

0 likes

Linux
Windows
  • 2850 Views
  • 5 replies
  • 0 likes

Solved!! Accidentally deleted starred items

Hi folks.
I just accidentally deleted all of my starred items! I was writing a comment on a website and must've accidentally clicked spotify because when I hit CTRL+A then Delete, it nuked all of my starred items.

Is there any way I can get this back?

Regular

Hi folks.<br>I just accidentally deleted all of my starred items! I was writing a comment on a website and must've accidentally clicked spotify because when I hit CTRL+A then Delete, it nuked a...

MattSuda

Spotify Star

512 Views

3 replies

0 likes

Windows
  • 512 Views
  • 3 replies
  • 0 likes

Solved!! Crashing USER32.dll randomly

Problem signature: Problem Event Name: APPCRASH Application Name: spotify.exe Application Version: 0.9.15.27 Application Timestamp: 54803e4c Fault Module Name: USER32.dll Fault Module Version: 6.3.9600.17344 Fault Module Timestamp: 541b75dd Exception...

Regular

Problem signature: Problem Event Name: APPCRASH Application Name: spotify.exe Application Version: 0.9.15.27 Application Timestamp: 54803e4c Fault Module Name: USER32.dll F...

dinomight

Spotify Star

3995 Views

7 replies

0 likes

Windows
  • 3995 Views
  • 7 replies
  • 0 likes

Soundrop alternative?

Is there some kind of alternative to Soundrop somewhere, now that the API it relied on is gone? All I want is a way for people in different cities to listen to the same song at the same time. Details: I use this when running tabletop role playing gam...

Casual Listener

Is there some kind of alternative to Soundrop somewhere, now that the API it relied on is gone?  All I want is a way for people in different cities to listen to the same song at the same time. ...

gucklar

Newbie

10459 Views

7 replies

0 likes

Windows
  • 10459 Views
  • 7 replies
  • 0 likes

Spotify randomizes media origins of registered local files

Hi, I mostly listen to local media (iTunes library) when I'm using spotify. This library is very well organized, with all origins specifications registered in the metadata. Because of this I find it very infuriating that Spotify seemingly randomly pi...

Casual Listener

Hi, I mostly listen to local media (iTunes library) when I'm using spotify. This library is very well organized, with all origins specifications registered in the metadata. Because of this I find i...

293 Views

0 replies

0 likes

Windows
  • 293 Views
  • 0 replies
  • 0 likes

playlistfolder duplicated and randoml paylist show up

Hi, It's couple of week I'd this problem some of my folder playlist were duplicated and if I select duplicated in bottom the original one will selected and I've fear if remove duplicated folder the original folder will remove there're some playlist w...

Music Fan

Hi, It's couple of week I'd this problem some of my folder playlist were duplicated and if I select duplicated in bottom the original one will selected and I've fear if remove duplicated folder t...

eMilad

Music Fan

391 Views

2 replies

0 likes

Windows
  • 391 Views
  • 2 replies
  • 0 likes

Spotify wont't start and won't be removed

Hi here, i have the problem, that spotify will not start on my Win 7 64bit Desktop. Even deinstalling is not possible. I can see the process in the Tastmanager (even twice, if i try to start spotify again, but no GUI) Any solutions? Regards HH

Newbie

Hi here,   i have the problem, that spotify will not start on my Win 7 64bit Desktop. Even deinstalling is not possible. I can see the process in the Tastmanager (even twice, if i try to sta...

Erkan_Yılmaz

Community Legend

387 Views

1 replies

0 likes

Windows
  • 387 Views
  • 1 replies
  • 0 likes

Music in playlist lost

Hi Spotify I tried copying copying my stared list, since i've started a new premium account that isn't linked to Facebook, but when i wanted to copy my stared list, i missclicked ctrl + x, and ended up removing all tracks in the stared list, and now ...

Newbie

Hi Spotify   I tried copying copying my stared list, since i've started a new premium account that isn't linked to Facebook, but when i wanted to copy my stared list, i missclicked ctrl + x,...

MattSuda

Spotify Star

278 Views

1 replies

0 likes

Windows
  • 278 Views
  • 1 replies
  • 0 likes

Spotify Connect fail

hi, for about a week now spotify has become incresingly more unstable. i keep getting a "cant play track the connection to spotify is lost" then it jumps to the next song, plays a few seconds or minutes then stops. the problem are the same on all dev...

Newbie

hi,   for about a week now spotify has become incresingly more unstable. i keep getting a "cant play track the connection to spotify is lost" then it jumps to the next song, plays a few seco...

MattSuda

Spotify Star

1230 Views

1 replies

0 likes

Windows
  • 1230 Views
  • 1 replies
  • 0 likes

UX bug in search box (desktop for windows)

The search input breaks standard behaviour. When we click a text field with pre-existing content, the content should be selected and we can start writing new input. Spotify initially do this, but when we focus in the search box it loads the search re...

Regular

The search input breaks standard behaviour. When we click a text field with pre-existing content, the content should be selected and we can start writing new input. Spotify initially do this, but whe...

418 Views

0 replies

0 likes

Windows
  • 418 Views
  • 0 replies
  • 0 likes

How do I get Spotify to play in 5.1 Audio?

I bought new 5.1 speakers for my system which is Genius GX SW-G5.1 and I bought a sound card Creative Blaster Audigy Fx 5.1 but I can't get Spotify to play in 5.1. It is setup correctly and I have configured it in windows and all the speakers work an...

Newbie

I bought new 5.1 speakers for my system which is Genius GX SW-G5.1 and I bought a sound card Creative Blaster Audigy Fx 5.1 but I can't get Spotify to play in 5.1. It is setup correctly and I ha...

stefkicks

Newbie

100421 Views

7 replies

4 likes

  • 100421 Views
  • 7 replies
  • 4 likes

Proxyproblems

I have Windows 8.1 on my laptop and downloaded the app, but in boarding school I need to use the proxy for internet, the problem is that I can't even change the settings or anything because Spotify says that I am offline and doesn't even consider tha...

Newbie

I have Windows 8.1 on my laptop and downloaded the app, but in boarding school I need to use the proxy for internet, the problem is that I can't even change the settings or anything because Spotify s...

1614 Views

0 replies

0 likes

Windows
  • 1614 Views
  • 0 replies
  • 0 likes