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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 404777 Views
  • 958 replies
  • 107 likes
  • Account
  • 404777 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174829 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174829 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99850 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99850 Views
  • 68 replies
  • 10 likes

Need to reset password but I have to log in with my PW to reset it!

PlanPremiumCountryUSDeviceMacbook ProOperating SystemOS My Question or IssueI need to reset my password. I'm still logged in on my computer and phone but I can't remember my PW. I tried to log in on my iPad but every PW I tried failed. So I went into...

  • Casual Listener
  • Plan Premium Country US Device Macbook Pro Operating System OS   My Question or Issue I need to reset my password. I'm still logged in on my computer and phone but I can't remember my ...
  • kaworu_bloodpaw
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium
  • 86 Views
  • 1 replies
  • 0 likes

Issue with Concert Recommendations

My Question or IssueAfter being in France for 10 days, Spotify still thinks I'm there and sends me artist concert recommendations in Paris instead of Amsterdam where I live. How do I change this? PlanPremiumCountryNetherlandsDeviceMacBook Pro and Iph...

  • Newbie
  • My Question or Issue After being in France for 10 days, Spotify still thinks I'm there and sends me artist concert recommendations in Paris instead of Amsterdam where I live. How do I change this? ...
  • kaworu_bloodpaw
  • Roadie
  • 72 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 72 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log in to hulu with the student plan

I logged in to hulu with the same email I have for spotify (I have the student plan) & I can't watch any videos.

  • Visitor
  • I logged in to hulu with the same email I have for spotify (I have the student plan) & I can't watch any videos.
  • Susan_GP
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution se cerro sesion solo en mi cuenta y ahora no puedo entrar

cuando abrí la app, me había dado cuenta que se había cerrado la sesión solo y intente meter mi correo y no me deja entrar

  • Visitor
  • cuando abrí la app, me había dado cuenta que se había cerrado la sesión solo y intente meter mi correo y no me deja entrar
  • Yordan
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution why when i try to log in with my email it never works?

so i changed my spotify account to my personal email (becase i made it on a school account) quite a bit ago and ive always never been able to log in without resetting my password, and i know its not me forgetting because i write it down every time.

  • Visitor
  • so i changed my spotify account to my personal email (becase i made it on a school account) quite a bit ago and ive always never been able to log in without resetting my password, and i know its not ...
  • Vasil
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music on my account pauses when girlfriend plays music from her own account. Both premium.

PlanPremiumCountry SwedenDeviceAll devices My Question or Issue Hello.For some reason my music pauses when my girlfriend listens to music from hers account. This started just now. Both of us has our own account and both have premium. We have not done...

  • Casual Listener
  •     Plan Premium Country  Sweden Device All devices     My Question or Issue   Hello. For some reason my music pauses when my girlfriend listens to music fr...
  • Yordan
  • Moderator
  • 533 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 533 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify's weekly discoveries messed up after account hacking

Hello, recently someone managed to access my spotify account and listened to a lot of music that is completely at the opposite of what I listen to...now I've changed my password and this guy doesn't seem to log in anymore (unless he does without me s...

  • Newbie
  • Hello,   recently someone managed to access my spotify account and listened to a lot of music that is completely at the opposite of what I listen to...now I've changed my password and this guy...
  • Yordan
  • Moderator
  • 1238 Views
  • 4 replies
  • 0 likes
  • 1238 Views
  • 4 replies
  • 0 likes

Is my Spotify Wrapped for 2023 still available? I can't find it

I never got the chance to view my Spotify Wrapped, and now I notice it's no longer available. Has it been deleted?

  • Casual Listener
  • I never got the chance to view my Spotify Wrapped, and now I notice it's no longer available. Has it been deleted?
  • kaworu_bloodpaw
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Ads on my premium account?

I have a premium spotify account, I haven’t missed a payment, logged into the right account. Was listening to a podcast yesterday and ads started popping up? Restarted spotify and it went away. Today I tune into the same 2 hour podcast and I got ads ...

  • Casual Listener
  • I have a premium spotify account, I haven’t missed a payment, logged into the right account. Was listening to a podcast yesterday and ads started popping up? Restarted spotify and it went away. Today...
  • kaworu_bloodpaw
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Can't change account to duo. Payment fails constantly

Have tried all linked options from app. Only recent change was an u expected payment failure. I changed my payment method to Google Pay and accidentally selected Premium instead of Duo. Suffice to say my partner is not happy.Disappointed that I could...

  • Visitor
  • Have tried all linked options from app. Only recent change was an u expected payment failure. I changed my payment method to Google Pay and accidentally selected Premium instead of Duo. Suffice to sa...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Change Country

Hello, I was living in Germany, and now want to revert to a UK plan. I have family ongoing but when I try to change country I am reverted an individual plan - how can I change country and keep my family subscription?

  • Visitor
  • Hello, I was living in Germany, and now want to revert to a UK plan. I have family ongoing but when I try to change country I am reverted an individual plan - how can I change country and keep my fam...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

i cant seem to find what my spotify account connected to?

i want to login to my PC but i cant seem to connect via anything.no gmailno phone numberno facebookno applemy account now is connected via phone android.i ussualy can connnect with my pc no problem. but after someone hack my free plan account. i cant...

  • Visitor
  • i want to login to my PC but i cant seem to connect via anything. no gmail no phone number no facebook no apple my account now is connected via phone android. i ussualy can connnect with ...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Remove followers

I see someone who is following my account.I would like to remove that person.Once i click on that profile theres only option to follow him as well.

  • Visitor
  • I see someone who is following my account.I would like to remove that person. Once i click on that profile theres only option to follow him as well.
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to view following list on profile even after toggling publicsettings

i am able to see my followers on my profile, but when i click on my 'following' tab, i am met with a 'couldn't find that page! search for something else?' message. i have gone through on both mobile & computer through settings to make sure that my 's...

  • Visitor
  • ...obile & computer through settings to make sure that my 'show my follower & following lists on my public profile' are toggled on, but nothing helps. please help, because i can no longer see which u...
  • Proletariado
  • Music Fan
  • 7016 Views
  • 5 replies
  • 0 likes
  • 7016 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Artist & Regular Account

Hello. I have a verified Spotify artist account. On the website in my Audience section it shows me "65 followers" when the "All time" is checked. However, I was just on the regular Spotify app, and I noticed it appears I may have two accounts? Two di...

  • Casual Listener
  • Hello. I have a verified Spotify artist account. On the website in my Audience section it shows me "65 followers" when the "All time" is checked.  However, I was just on the regular Spotify app...
  • MEChacon
  • Casual Listener
  • 12314 Views
  • 6 replies
  • 0 likes
  • Account
  • 12314 Views
  • 6 replies
  • 0 likes

Unable to login using phone number, says check your number despite the number being correct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • phone_login_not_work
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • Login
  • 414 Views
  • 2 replies
  • 0 likes

I want to change the location of my account

I recently moved to canada from india and when I login through facebook it is not loading and I come back to the login page please help.

  • Visitor
  • I recently moved to canada from india and when I login through facebook it is not loading and I come back to the login page please help.
  • Jose_M
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Updated payment method and still won’t let me use app

I have updated my payment method and I’m still blocked from using the app. What next?

  • Visitor
  • I have updated my payment method and I’m still blocked from using the app. What next?
  • Billy-J
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Questions1-recover deleted family member account, possibly?

2- two accounts both are using cc ending REDACTED one is family and one premium. Only one is showing on my profile *community star edit - removed personal info*

  • Casual Listener
  • 2- two accounts both are using cc ending REDACTED one is family and one premium. Only one is showing on my profile     *community star edit - removed personal info*
  • Billy-J
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes