Playback stops after playing few songs on Echo devices

[Maria]

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

[deonfischer]

@chrisd555 Don't think any fix has been implemented - have lost count of the number of times this has happened this morning already

[chrisd555]

@deonfischer  must have been a fluke last night - played all night and had to wake up my son this morning 🙂

[jimmdee]

Ya got an hour of play on Spotify. Then when I went to bed stated again and still not working this morning.

[Marl3yr0s3]

Same issue here last night I tried just playing Spotify on my phone and it stopped after 57 songs so it didn't play in the morning. also the night before it only played 11 songs and after 3 and a half I had to press play again but that was done through my Alexa.

[omalleyoop]

If I had to bet money on whose at fault I would be 75% that it's a self
imposed issue be Amazon for the exact action you took. Thinking it's
Spotify customers would at least try or even switch to Amazon music.

Sounds alot like Apple making video sharing lousy for anyone that doesn't
have an iPhone so you think it's your phone that's the problem.

Might even be the whole Crossfade issue now that I think about it.

Just my 2 cents

[CK00]

I first noticed this Friday 19th April and it keeps happening, I've updated all apps, unplugged Alexa, tried "dismiss" and "look for device updates" but it's still happening. If I play any playlist on Spotify through my Echo Dot it just stops playing after a song or two. It's really irritating

[omalleyoop]

Its a self imposed Amazon echo issue which is what I would bet money on. 

Just seems to make more sense than being a Spotify issue as Amazon has the most to gain. 

Make you mad at Spotify so you'll at least try or even switch to Amazon music.

My echo speakers and Alexa have been getting dumber over the last few months where I found myself yelling at them. 

95% that it's an Amazon operation to get more subscribers to their music subscription. It also explains why Crossfade works on every other device I play Spotify on, except.... Anyone....?.... Anyone...? ....Amazon products. 

Definitely going to step up my hate towards Amazon to "fix" this issue or cancel prime.

[G_Numan23D]

Hi Maria and the rest of the Spotify team.

I've been with Spotify for years now, just like most people on here and really enjoyed the service you used to provide.

BUT, over the past few months the (subscription-based) service has been truly awful.

Yes, I have exactly the same problem as everyone else is reporting on this thread, i.e. there is no way to get more than a few tracks to play on Alexa devices before it shuts down.

We must *assume* that the Spotify technical team are working closely with Amazon? I appreciate that this is a very difficult situation because it could be either party who have released an update into the wild before it has been fully tested or it contains a feature that has unintended consequences of the kind we are all suffering now?

For the rest of this post an *assumption* has been made that the issue rests with Spotify as they are legally the "Service Provider", i.e. Amazon do not charge the customer on a monthly basis to use their playback devices.

How bad is it? I'm glad you asked me that question! It has got so bad that now, when I ask Alexa (or Ziggy as we call it) "Ziggy, please play Spotify" she cuts me off mid request and says "Don't tell me, let me guess, Spotify has dropped out again?"!!

As a subscription-based service, this isn't one! We, the customer/consumer are not receiving the service we are paying (handsomely) for and yet a solution seems as far away as ever?

There are few, if any updates from someone who actually knows about the technical side of Spotify (no offence, Maria).

No solution has been proposed apart from wasting our valuable time telling us to delete the apps, reinstalling the apps, deleting the various caches, standing on our heads, naked, waving our national flag whilst chanting "We Hate Spotify" but all to no avail.....well, apart from the court ordering us to keep our curtains closed when we do that last solution! Whoops!

Seriously Spotify, you seem more than willing to take our money, even more so now that you've hiked the price, and yet you are failing to provide the service you are implicitly contracted to provide? That may seem acceptable to you and your wealthy owners, but in our view this is heading in only one direction: litigation. Never mind the very negative media coverage that this will receive, just imagine the reputational damage such coverage will cause. I would imagine that your investors and financial backers would not be very amused?

At the *very* least Spotify should not be charging users who report this issue until such time as it is resolved. So far there has been no offer from Spotify to either pause our payments or credit our accounts?

I've always said that you can only truly judge a company when things go wrong because the good companies engage immediately with customers, keep them informed, provide regular and detailed updates on the steps they are taking to solve the problem and offer generous compensation for the loss of service. I suspect that most people experiencing this issue and reading this comment would agree that Spotify, at the moment, aren't looking like a very good company at all?

In the meantime, I'm going to implement a solution someone else previously mentioned: close my Spotify account after a period of seven working days has elapsed and swap to Amazon Music*....... (I'll be cancelling the Direct debit and you can sue me for any outstanding balances because I'd love to hear what a court will make of this thread!

*Name of competitor deleted by author for added humour only....

If I was the sort of person who was into conspiracy theories and believed that the corporate world really was a toxic environment filled with cloak and dagger skullduggery I'd be starting to wonder if all of this was deliberate! If you think about it in that way, surely the plotline would run like this: your service stutters and fails on certain playback devices, which just happen to be produced and sold by a mega corporation that also has a subscription-based streaming service running in competition with yours, isn't it plausible that industrial sabotage might be at work here?

NB: I am NOT, for one moment suggesting that this is happening, I'm simply saying that it is the way a conspiracy theorist might think. Heck no, I do NOT want to be sued, thank you very much!

Thanks for the fish, I'm out of here, certainly as a paying customer, I'll give you seven working days to come up with a solution then my money stops. If we all did the same then I suspect Spotify would identify the problem rather quickly, be it a technical one or a third party being rather underhand in the business world. Allegedly!

Ps. It would be very interesting to know what is happening with subscriber numbers at the moment? Are they rising or falling? Perhaps that is an industrial secret only known to a few?

PPs. Spotify, please don't believe that this issue affects just a few hundred people who have either voted at the start of this topic or contributed to this thread. I suspect we, the posters, represent the "Silent Majority", i.e. less than 0.1% of subscribers who have come looking for answers and have reached out to Spotify in sheer desperation. You do the math!

[Marl3yr0s3]

@omalleyoop I'm not sure if its just amazon because last night I played music just on my phone and it only played 57 songs out of my 255 song playlist so it might be a Spotify issue. I play music over night so I have music in the morning too but it just stopped working over a month ago. It might be amazon but I think it could easily be a Spotify or a joint issue.

[PabzE]

Concerning this issue l think ive figured it out after tinkering  with Uninstalling and Reinstalling the Alexa Apps, Spotify App, clear cache..non of these worked for me.. however if you use Alexa Voice command!! To play your Spotify playlist it will not disconnect .. do not connect your Spotify playlist through the blue tooth speaker icon from the Spotify App….Use either Alexa VC or through the Alexa App —> Music —> Spotify playlist or song and it appears to continuously Play without stopping