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Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

Hey there folks,

We've checked with our teams and this should now be fixed for everyone 🙂

Make sure that your Echo device is up-to-update, should you still experience issues. You can do this by asking Alexa for an update with the voice command - "Alexa, check for updates".

If the above doesn't do the trick, and the issue persists, we recommend that you create a new thread on our Help Board, so we can look into it further.

Cheers!

Comments
Charles31

 

Premium

australia

 

echo dot Amazon

 

 

this has been happening for weeks note to me and others. I’ve tried all troubleshooting. But Alexa stops playing Spotify after 1 or 2 songs and I have to go into my phone and restart the music instead of asking Alexa to resume.

 

i pay for premium and I love it but so I have to now switch to Amazon Music? 

other threads have no solution. 

thank you

 

 

Portoman

Hold on, it's not fixed then. You cant give us a date for the roll.out?? What nonsense.

Portoman

", Gradually being rolled out" - sorry Spotify, it's not "fixed" until the users say it is. You can't say stuff like this.

Portoman
This isn't a good response. Firstly, it's not "fixed" until the users say
so. Furthermore, your inability to give a timeframe is ridiculous. How long
will it be before the users can say it's "fixed"?
Shaz08

Hasn't been fixed for me...

 

Marl3yr0s3

It's kinda fixed but after a few hours it went weird but I'm getting help in my own post but to summarise what's happening now.

After a while my music on my alexa went silent but when I went on my spotify app it showed it's still playing the same song on my alexa but instead of the 0:58 (length of the song) it said it was 3:36:42 into the 0:58 song which is impossible and it was just playing silently. Also spotify playing music always shows up in my notifications even if the app isn't open which is annoying since if I turn my phone volume up it changes my alexas volume instead sometimes. 

Ars3388

It is not fixed. And now Alexa says it can only play up to eight hours of scheduled (routine) music.

Not like it goes past 10 minutes to an hour tops lately anyway 

jagdreaper

Not fixed still randomly stopping after 1-4 songs.

tedwards70

It worked for me on one echo dot but when I switched to a different one it kept pausing. It also plays on my phone and the device after I've selected it. 

waces

It's very very far from fixed. Also,still no coms from spotify end and the issue is approx. 3 weeks old (find the bug, correct the code,test and deploy is not requires that amount of time. It's not writing a major release)