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Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.
Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.
Visitor
32153 Views
104 comments
125 likes
We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error.
We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error. &n...
Moderator
7087 Views
11 comments
22 likes
Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.
Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.
Newbie
91001 Views
43 comments
297 likes
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Visitor
25804 Views
143 comments
10 likes
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
Spotify
24938 Views
56 comments
50 likes
We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.
We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appear...
Newbie
3208 Views
22 comments
24 likes
We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.
We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.
Newbie
9360 Views
43 comments
5 likes
We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.
We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affec...
Moderator
57478 Views
171 comments
427 likes
We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.
We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...
Newbie
4948 Views
17 comments
3 likes
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
Newbie
32430 Views
92 comments
174 likes
Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...
Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or what...
Newbie
116802 Views
481 comments
384 likes
Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.
Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.
Moderator
5956 Views
2 comments
1 likes
We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.
We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.
Newbie
70178 Views
344 comments
246 likes
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
Newbie
19967 Views
32 comments
46 likes
We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.
We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...
Music Fan
17166 Views
48 comments
32 likes
We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.
We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fe...
Moderator
22410 Views
50 comments
119 likes
Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.
Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.
Newbie
1249 Views
6 comments
0 likes
We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...
We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
Newbie
47511 Views
182 comments
202 likes
We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...
We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...
Newbie
20492 Views
75 comments
74 likes
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
Visitor
12836 Views
60 comments
18 likes
