Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime March 14th, 2023: Connect Transfer Failures in Europe

We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play. This is under investigation.

  • Moderator
  • Moderator
  • We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play.  This is under investigation.
  • AlejaR
  • Moderator
  • 550 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 550 Views
  • 2 comments
  • 0 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.    ...
  • sonazom
  • Newbie
  • 16230 Views
  • 145 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 16230 Views
  • 145 comments
  • 5 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Jack_H_Park
  • Casual Listener
  • 28117 Views
  • 94 comments
  • 98 likes
  • Music
  • Not Right Now
  • 28117 Views
  • 94 comments
  • 98 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • Eni
  • Moderator
  • 18776 Views
  • 200 comments
  • 504 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 18776 Views
  • 200 comments
  • 504 votes

Problem syncing local files of songs not available your region

Hey there @prossu, Thanks for posting about this in the Community! Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried a quick reinstall of the app on that device? If you haven't, please make sure ...

  • Spotify Legend
  • Hey there @prossu,   Thanks for posting about this in the Community!   Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried ...
  • eramaeni
  • Casual Listener
  • 7005 Views
  • 12 comments
  • 1 likes
  • Not Right Now
  • 7005 Views
  • 12 comments
  • 1 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • c558c6yn1bbtwk5kc71f
  • Newbie
  • 7891 Views
  • 72 comments
  • 140 likes
  • Content Questions
  • Fixed
  • 7891 Views
  • 72 comments
  • 140 votes

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • AimeeZamiee
  • Newbie
  • 8709 Views
  • 15 comments
  • 39 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 8709 Views
  • 15 comments
  • 39 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • DolphinDonkey
  • Newbie
  • 14315 Views
  • 192 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 14315 Views
  • 192 comments
  • 225 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • r0flm4k3r
  • Newbie
  • 35137 Views
  • 141 comments
  • 887 likes
  • Not Right Now
  • 35137 Views
  • 141 comments
  • 887 votes

Downtime 08.03. - Podcast charts not loading

Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.

  • Moderator
  • Moderator
  • Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.
  • Vasil
  • Moderator
  • 95 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 95 Views
  • 2 comments
  • 0 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 8125 Views
  • 72 comments
  • 54 likes
  • Mobile
  • Not Right Now
  • 8125 Views
  • 72 comments
  • 54 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 24132 Views
  • 174 comments
  • 327 likes
  • Desktop
  • Not Right Now
  • 24132 Views
  • 174 comments
  • 327 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You...
  • Eni
  • Moderator
  • 14204 Views
  • 168 comments
  • 247 likes
  • Android
  • Fixed
  • 14204 Views
  • 168 comments
  • 247 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • Fabiandoz
  • Casual Listener
  • 15575 Views
  • 150 comments
  • 51 likes
  • chromecast
  • Not Right Now
  • 15575 Views
  • 150 comments
  • 51 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 1943 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 1943 Views
  • 27 comments
  • 9 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • JonathanVieira98
  • Newbie
  • 56264 Views
  • 387 comments
  • 1006 likes
  • Mobile
    Your Library
  • Not Right Now
  • 56264 Views
  • 387 comments
  • 1006 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Omniscient1
  • Newbie
  • 7243 Views
  • 45 comments
  • 28 likes
  • Not Right Now
  • 7243 Views
  • 45 comments
  • 28 votes

Add to queue not working (Android) *Solved with new update*

None of the below informatPlanPremiumCountry SwedenDeviceZTE Axon 7Operating SystemAndroid My Question or Issue When I click on the add to queue button it registers, but the song doesn't get queued. There are also a lot of options that says "not avai...

  • Casual Listener
  • None of the below informat Plan Premium Country  Sweden Device ZTE Axon 7 Operating System Android   My Question or Issue  When I click on the add to queue button it registe...
  • ShermCraig
  • Casual Listener
  • 6441 Views
  • 42 comments
  • 44 likes
  • Android
  • Fixed
  • 6441 Views
  • 42 comments
  • 44 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • geek666
  • Casual Listener
  • 12544 Views
  • 27 comments
  • 27 likes
  • bug
  • Not An Issue
  • 12544 Views
  • 27 comments
  • 27 votes