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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Plan managers unable to remove members

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.

Moderator

Moderator

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan.   The error message "There is a problem, please try again later" appear...

DanUK

Newbie

3304 Views

22 comments

24 likes

Premium family
Fixed
  • 3304 Views
  • 22 comments
  • 24 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

7928 Views

5 comments

2 likes

Other
Fixed
  • 7928 Views
  • 5 comments
  • 2 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

ashhofr

Newbie

39169 Views

97 comments

105 likes

Desktop
Not Right Now
  • 39169 Views
  • 97 comments
  • 105 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

MarkColly

Newbie

25925 Views

25 comments

86 likes

Accounts
iOS
Fixed
  • 25925 Views
  • 25 comments
  • 86 votes

CarPlay Playlists not loading

Hey everyone, We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library.   ...

AlejaR

Moderator

18488 Views

135 comments

25 likes

Other
Fixed
  • 18488 Views
  • 135 comments
  • 25 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

lolobaba1

Newbie

36761 Views

116 comments

54 likes

iOS
Fixed
  • 36761 Views
  • 116 comments
  • 54 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

90272 Views

320 comments

442 likes

Other
Not Right Now
  • 90272 Views
  • 320 comments
  • 442 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

KSD73

Visitor

20617 Views

57 comments

34 likes

Other
Under investigation
  • 20617 Views
  • 57 comments
  • 34 votes

Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Moderator

Moderator

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

MihailY

Moderator

5600 Views

16 comments

52 likes

Premium family
Fixed
  • 5600 Views
  • 16 comments
  • 52 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

bokfan83

Newbie

17930 Views

40 comments

97 likes

iOS
Fixed
  • 17930 Views
  • 40 comments
  • 97 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

70641 Views

220 comments

357 likes

Your Library
Fixed
  • 70641 Views
  • 220 comments
  • 357 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

165312 Views

585 comments

1471 likes

Android
Mobile
Old Case Closed
  • 165312 Views
  • 585 comments
  • 1471 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

ritz1981

Visitor

21051 Views

52 comments

34 likes

Android
Fixed
  • 21051 Views
  • 52 comments
  • 34 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

kubrabsnl

Visitor

32349 Views

104 comments

125 likes

Other
Not Right Now
  • 32349 Views
  • 104 comments
  • 125 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

28611 Views

84 comments

92 likes

Other
Fixed
  • 28611 Views
  • 84 comments
  • 92 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

tpeters92

Newbie

220429 Views

332 comments

761 likes

Other
Not Right Now
  • 220429 Views
  • 332 comments
  • 761 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

Kojuma

Music Fan

17370 Views

48 comments

32 likes

Desktop
Other
Fixed
  • 17370 Views
  • 48 comments
  • 32 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Demrayhalen

Music Fan

11754 Views

24 comments

57 likes

iOS
Fixed
  • 11754 Views
  • 24 comments
  • 57 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...

StefanG65

Newbie

51229 Views

150 comments

470 likes

Android
Not Right Now
  • 51229 Views
  • 150 comments
  • 470 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

tototototo

Newbie

9440 Views

15 comments

2 likes

Desktop
Mobile
Fixed
  • 9440 Views
  • 15 comments
  • 2 votes