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Check to see if the issue you might be experiencing has already been reported and what status it is at.
Hey folks! Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.
Hey folks! Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.
Newbie
3435 Views
26 comments
7 likes
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
Regular
37186 Views
91 comments
174 likes
Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.
Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...
Regular
24632 Views
127 comments
140 likes
We're getting reports from users that playlists aren’t loading on their car infotainment systems.
We're getting reports from users that playlists aren’t loading on their car infotainment systems.
Newbie
21899 Views
112 comments
82 likes
We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"
We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"
Moderator
16903 Views
60 comments
87 likes
We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't visible on their profiles. If you're experiencing th...
We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't v...
Moderator
39966 Views
48 comments
61 likes
We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...
We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...
Newbie
25326 Views
75 comments
74 likes
We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.
We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.
Regular
13564 Views
30 comments
36 likes
We're seeing reports about users having login and playback issues with Spotify across multiple platforms.
We're seeing reports about users having login and playback issues with Spotify across multiple platforms.
Moderator
19262 Views
22 comments
59 likes
We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error.
We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error. &n...
Moderator
18122 Views
11 comments
22 likes
Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...
Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...
Regular
23859 Views
114 comments
31 likes
We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.
We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...
Newbie
30952 Views
113 comments
73 likes
We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.
We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is curren...
Newbie
96989 Views
324 comments
447 likes
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
Music Fan
44442 Views
99 comments
106 likes
Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc
Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
Spotify Legend
170120 Views
585 comments
1471 likes
Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...
Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
Newbie
75446 Views
220 comments
357 likes
We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.
We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...
Visitor
31122 Views
29 comments
86 likes
Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.
Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...
Casual Listener
28351 Views
72 comments
50 likes
Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...
Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
Newbie
225217 Views
333 comments
761 likes
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
Newbie
18746 Views
40 comments
97 likes
