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Ongoing Issues

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Forum Posts

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 6115 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 6115 Views
  • 15 comments
  • 61 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 11941 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 11941 Views
  • 59 comments
  • 203 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • AdrianaZ
  • Newbie
  • 27990 Views
  • 188 comments
  • 1296 likes
  • Fixed
  • 27990 Views
  • 188 comments
  • 1296 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 7121 Views
  • 75 comments
  • 53 likes
  • Desktop (Mac)
  • Fixed
  • 7121 Views
  • 75 comments
  • 53 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 22684 Views
  • 113 comments
  • 307 likes
  • Your Library
  • Fixed
  • 22684 Views
  • 113 comments
  • 307 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • geocatching
  • Newbie
  • 40312 Views
  • 144 comments
  • 902 likes
  • Not Right Now
  • 40312 Views
  • 144 comments
  • 902 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

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  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 2936 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 2936 Views
  • 25 comments
  • 19 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 45086 Views
  • 232 comments
  • 266 likes
  • iOS
  • Fixed
  • 45086 Views
  • 232 comments
  • 266 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • EzequielG
  • Newbie
  • 59546 Views
  • 341 comments
  • 820 likes
  • Connect
  • Not Right Now
  • 59546 Views
  • 341 comments
  • 820 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 8555 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 8555 Views
  • 58 comments
  • 100 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 13770 Views
  • 36 comments
  • 55 likes
  • Other
  • Fixed
  • 13770 Views
  • 36 comments
  • 55 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Spotify Legend
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 11276 Views
  • 42 comments
  • 108 likes
  • iOS
  • Fixed
  • 11276 Views
  • 42 comments
  • 108 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

  • Moderator
  • Moderator
  • Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved by...
  • freedomsprogress
  • Newbie
  • 5146 Views
  • 47 comments
  • 6 likes
  • Desktop
  • Fixed
  • 5146 Views
  • 47 comments
  • 6 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 4306 Views
  • 55 comments
  • 53 likes
  • Desktop
  • Fixed
  • 4306 Views
  • 55 comments
  • 53 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 28841 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 28841 Views
  • 41 comments
  • 126 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 93931 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 93931 Views
  • 893 comments
  • 472 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 3476 Views
  • 25 comments
  • 23 likes
  • Your Library
  • Not Right Now
  • 3476 Views
  • 25 comments
  • 23 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 17873 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 17873 Views
  • 113 comments
  • 98 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • DHDP
  • Visitor
  • 19914 Views
  • 159 comments
  • 174 likes
  • Other
  • Not Right Now
  • 19914 Views
  • 159 comments
  • 174 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 39067 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 39067 Views
  • 181 comments
  • 755 votes