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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

4201 Views

2 comments

7 likes

Other
Fixed
  • 4201 Views
  • 2 comments
  • 7 votes

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

Moderator

Moderator

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...

Poppyto

Casual Listener

9537 Views

87 comments

6 likes

Mobile
Not Right Now
  • 9537 Views
  • 87 comments
  • 6 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

Moderator

Moderator

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.

Not applicable

7561 Views

39 comments

5 likes

Other
Not An Issue
  • 7561 Views
  • 39 comments
  • 5 votes

Unable to Download Podcast Episodes on Android Devices

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.

Moderator

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...

Yordan

Moderator

1128 Views

15 comments

3 likes

Android
Fixed
  • 1128 Views
  • 15 comments
  • 3 votes

Downtime 30th Sept: Issues accessing 'Manage your subscription' on the account page

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

Moderator

Moderator

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

orazio98

Newbie

2450 Views

10 comments

2 likes

Other
Fixed
  • 2450 Views
  • 10 comments
  • 2 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

moonwalk3rr

Casual Listener

6129 Views

45 comments

2 likes

Other
Your Library
Fixed
  • 6129 Views
  • 45 comments
  • 2 votes

Downtime 11.25: Account profile page fails to load

Hey folks, We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' page (www.spotify.com/account/profile). The page does not load and the error...

Moderator

Moderator

Hey folks,    We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' pag...

Novy

Moderator

239 Views

2 comments

1 likes

Other
Fixed
  • 239 Views
  • 2 comments
  • 1 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

Regular

I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...

villanese

Newbie

21757 Views

62 comments

1 likes

Won't Fix
  • 21757 Views
  • 62 comments
  • 1 votes

Downtime 6th Nov: Issues updating Family plan address

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Moderator

Moderator

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Maria

Moderator

203 Views

3 comments

0 likes

Premium family
Fixed
  • 203 Views
  • 3 comments
  • 0 votes

Downtime 5th Nov: Some Spotify webpages are not working

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Moderator

Moderator

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Maria

Moderator

392 Views

3 comments

0 likes

Other
Fixed
  • 392 Views
  • 3 comments
  • 0 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

ISSLUNA

Newbie

5780 Views

14 comments

0 likes

Other
Fixed
  • 5780 Views
  • 14 comments
  • 0 votes

Downtime 4th Sept: Google services are down affecting Spotify

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Moderator

Moderator

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Maria

Moderator

2017 Views

2 comments

0 likes

Other
Fixed
  • 2017 Views
  • 2 comments
  • 0 votes