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Ongoing Issues

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Forum Posts

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • ApordesLV
  • Newbie
  • 37745 Views
  • 117 comments
  • 231 likes
  • Hardware Partner
  • Closed
  • 37745 Views
  • 117 comments
  • 231 votes

Music keeps randomly stopping frequently

I have Spotify premium and it's forever just stopping when I'm listening to music. It's so annoying, I can have full 4G reception and nothing will play and it isn't on pause. Often it happens when I switch apps or lock my phone it will stop playing a...

  • Casual Listener
  • I have Spotify premium and it's forever just stopping when I'm listening to music. It's so annoying, I can have full 4G reception and nothing will play and it isn't on pause. Often it happens when I ...
  • Saravana1
  • Newbie
  • 376 Views
  • 9 comments
  • 1 likes
  • Android
    Desktop
  • Closed
  • 376 Views
  • 9 comments
  • 1 votes

Managing Ad Preferences

I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the past where the ad is sharing a product that I have absol...

  • Casual Listener
  • I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the ...
  • KaiorAlex
  • Newbie
  • 5075 Views
  • 3 comments
  • 28 likes
  • Web Player
  • Closed
  • 5075 Views
  • 3 comments
  • 28 votes

HOW TO BLOCK SONG ???

You used to be able to block a song from playing in the future when you were listening to a station. What happened to this feature?? It is extremely annoying to have to manually skip songs you hate. Spotify, I may well cancel my (premium) account ove...

  • Casual Listener
  • You used to be able to block a song from playing in the future when you were listening to a station.  What happened to this feature??   It is extremely annoying to have to manually skip s...
  • laptop2d
  • Casual Listener
  • 49871 Views
  • 26 comments
  • 80 likes
  • Block Song capability
  • Closed
  • 49871 Views
  • 26 comments
  • 80 votes

Playlist Filter Not Remembering Selection

Hey there!We've had a few recent reports of the below issue:The playlist filter in the "Songs" section of Your Library works asexpected, but the filter inside of playlists isn't working as expected. If you search for something using the filter at the...

  • Community Manager
  • Community Manager
  • Hey there! We've had a few recent reports of the below issue: The playlist filter in the "Songs" section of Your Library works as expected, but the filter inside of playlists isn't working as ...
  • Echyon
  • Newbie
  • 1947 Views
  • 14 comments
  • 7 likes
  • iOS
  • Closed
  • 1947 Views
  • 14 comments
  • 7 votes

Spotify recommends songs that are not available

Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made.

  • Regular
  • Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made. 
  • vinmichna
  • Newbie
  • 554 Views
  • 6 comments
  • 1 likes
  • Desktop
  • Closed
  • 554 Views
  • 6 comments
  • 1 votes

[Pioneer device] Spotify connect gaps, blanks, and freezes

Device: Pioneer N-50A-K Operating System Version: 034.035.1010.100 (last Pioneer firmware) Spotify Version: Spotify connect included in 034.035.1010.100 Description: Random but very frequent gaps and freezes in the music when using Spotify Connect. E...

  • Music Fan
  • Device: Pioneer N-50A-K   Operating System Version: 034.035.1010.100 (last Pioneer firmware)   Spotify Version: Spotify connect included in 034.035.1010.100  ...
  • pioneer1
  • Newbie
  • 14078 Views
  • 60 comments
  • 10 likes
  • Hardware Partner
  • Closed
  • 14078 Views
  • 60 comments
  • 10 votes

Shuffle keeps playing songs twice in a row. It's so annoying!

From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets extremely annoying. A solution would be nice.

  • Casual Listener
  • From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets ...
  • melbcreative
  • Newbie
  • 2696 Views
  • 5 comments
  • 3 likes
  • Closed
  • 2696 Views
  • 5 comments
  • 3 votes

Cambridge CXN cannot connect anymore

Device: Cambridge CXN Operating System Version:Android 5.0.1.Spotify Version:1.0.15.133Description:I have a premium account. I can play music on my android phone. However, streaming through my Cambridge CXN all of a sudden stopped working. CXN displa...

  • Casual Listener
  • Device: Cambridge CXN   Operating System Version: Android 5.0.1. Spotify Version: 1.0.15.133 Description: I have a premium account. I can play music on my android phone. However, streamin...
  • Jokke
  • Gig Goer
  • 3333 Views
  • 10 comments
  • 1 likes
  • Hardware Partner
  • Closed
  • 3333 Views
  • 10 comments
  • 1 votes

Spotify Web Player Keeps Skipping

Device:Toshiba laptop Operating System Version: Windows 10Spotify Version:1.0.24.104 Description: Spotify Web Player keeps skipping songs on my playlistTo reproduce:No idea Workaround: N/A Additional information: N/A

  • Visitor
  • Device: Toshiba laptop   Operating System Version:  Windows 10 Spotify Version: 1.0.24.104   Description:  Spotify Web Player keeps skipping songs on my playlist To repr...
  • elsababcock
  • Newbie
  • 375 Views
  • 4 comments
  • 1 likes
  • Desktop
    Web Player
    Windows
  • Closed
  • 375 Views
  • 4 comments
  • 1 votes

Previously Availavle Songs Are Suddenly Unavailable

One of my favorite albums is "Desireless" by Eagle-Eye Cherry. The album is available on Spotify, but only 3 or 4 songs are available to listen to out of the entire album. The label of the album is supported on here (I looked it up), but the majority...

  • Casual Listener
  • One of my favorite albums is "Desireless" by Eagle-Eye Cherry. The album is available on Spotify, but only 3 or 4 songs are available to listen to out of the entire album. The label of the album is s...
  • 1240785397
  • Visitor
  • 429 Views
  • 6 comments
  • 0 likes
  • Newly unavailable songs
    Request for Album
    request for songs
    Unavailable songs
  • Closed
  • 429 Views
  • 6 comments
  • 0 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...
  • Novy
  • Moderator
  • 10533 Views
  • 53 comments
  • 63 likes
  • Other
  • Closed
  • 10533 Views
  • 53 comments
  • 63 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" err...
  • Nikola
  • Moderator
  • 138655 Views
  • 222 comments
  • 357 likes
  • Mobile
  • Closed
  • 138655 Views
  • 222 comments
  • 357 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 29788 Views
  • 100 comments
  • 195 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 29788 Views
  • 100 comments
  • 195 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • icecsandwiches
  • Newbie
  • 721 Views
  • 7 comments
  • 3 likes
  • Android
    Desktop
    Mobile
    Windows
  • Closed
  • 721 Views
  • 7 comments
  • 3 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • OscarDC
  • Moderator
  • 18287 Views
  • 34 comments
  • 35 likes
  • iOS
    Other
  • Closed
  • 18287 Views
  • 34 comments
  • 35 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Spotify Legend
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...
  • Elena
  • Moderator
  • 105905 Views
  • 357 comments
  • 223 likes
  • Other
  • Closed
  • 105905 Views
  • 357 comments
  • 223 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Moderator
  • 106001 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Closed
  • 106001 Views
  • 585 comments
  • 1471 votes

Chromecast Audio stops playing after about 1 minute

Device:Iphone 5 and Oneplus One Operating System Version:latest on both devices Spotify Version:5.1.0 on iOS and 4.8.0.1004 on Android Description:When I play a song on my chromecast audio, the connection to the devie is lost after around the one min...

  • Casual Listener
  • Device: Iphone 5 and Oneplus One    Operating System Version: latest on both devices    Spotify Version: 5.1.0 on iOS and 4.8.0.1004 on Android    Description: ...
  • dogercise
  • Newbie
  • 7581 Views
  • 62 comments
  • 8 likes
  • Chromecast Android
  • Closed
  • 7581 Views
  • 62 comments
  • 8 votes