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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

15648 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 15648 Views
  • 30 comments
  • 25 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

10850 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 10850 Views
  • 32 comments
  • 23 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

114879996

Newbie

8432 Views

44 comments

20 likes

Desktop
Fixed
  • 8432 Views
  • 44 comments
  • 20 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

san_sebastian

Newbie

7403 Views

58 comments

18 likes

Premium family
Fixed
  • 7403 Views
  • 58 comments
  • 18 votes

(Android) Screen enters sleep mode when viewing lyrics

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.

Moderator

Moderator

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open.   This seems to happen on the Android mobile app only.

Yordan

Moderator

5508 Views

18 comments

16 likes

Android
Fixed
  • 5508 Views
  • 18 comments
  • 16 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

4006 Views

5 comments

14 likes

Other
Fixed
  • 4006 Views
  • 5 comments
  • 14 votes

Issues redeeming gift cards

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

MihailY

Moderator

4046 Views

13 comments

10 likes

Other
Subscriptions
Fixed
  • 4046 Views
  • 13 comments
  • 10 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

13308 Views

138 comments

10 likes

Other
Fixed
  • 13308 Views
  • 138 comments
  • 10 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

7610 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 7610 Views
  • 24 comments
  • 10 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

735 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 735 Views
  • 13 comments
  • 8 votes

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

3598 Views

2 comments

7 likes

Other
Fixed
  • 3598 Views
  • 2 comments
  • 7 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

Moderator

Moderator

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...

Ivelina

Moderator

4791 Views

10 comments

6 likes

Accounts
Fixed
  • 4791 Views
  • 10 comments
  • 6 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

10194 Views

30 comments

4 likes

Desktop
Fixed
  • 10194 Views
  • 30 comments
  • 4 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

moonwalk3rr

Casual Listener

3213 Views

45 comments

2 likes

Other
Your Library
Fixed
  • 3213 Views
  • 45 comments
  • 2 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

jsjs13

Newbie

2430 Views

13 comments

0 likes

Other
Fixed
  • 2430 Views
  • 13 comments
  • 0 votes

Downtime 4th Sept: Google services are down affecting Spotify

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Moderator

Moderator

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Maria

Moderator

1320 Views

2 comments

0 likes

Other
Fixed
  • 1320 Views
  • 2 comments
  • 0 votes

Autoplay not working across devices

Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Moderator

Moderator

Hi folks,   We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Dessi

Moderator

2492 Views

7 comments

0 likes

Android
Desktop
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Fixed
  • 2492 Views
  • 7 comments
  • 0 votes

Customer unable to add more seats to their Family plan

Hey folks! It's come to our attention that, for some of you the option to purchase additional Family plan slots is greyed out, and in some instances, it doesn’t appear at all. This is being looked into & we'll keep you posted

Moderator

Moderator

Hey folks!   It's come to our attention that, for some of you the option to purchase additional Family plan slots is greyed out, and in some instances, it doesn’t appear at all.  Thi...

Vasil

Moderator

2550 Views

5 comments

0 likes

Accounts
Fixed
  • 2550 Views
  • 5 comments
  • 0 votes