Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Downtime 13.09.] Account page + sub pages currently loading improperly

Hey folks! We're aware that there's an issue with our account pages showing only text and loading improperly.This is currently being looked into

  • Moderator
  • Moderator
  • Hey folks!   We're aware that there's an issue with our account pages showing only text and loading improperly. This is currently being looked into 🙂
  • Vasil
  • Moderator
  • 273 Views
  • 2 comments
  • 3 likes
  • Other
  • Fixed
  • 273 Views
  • 2 comments
  • 3 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Regular
  • 43967 Views
  • 59 comments
  • 91 likes
  • Android
    iOS
  • Fixed
  • 43967 Views
  • 59 comments
  • 91 votes

[Downtime 12.09.] Delay in Google Play Billing Subscriptions

Hey folks!We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.

  • Moderator
  • Moderator
  • Hey folks! We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.
  • Vasil
  • Moderator
  • 118 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 118 Views
  • 2 comments
  • 0 votes

Downtime September 8th, 2023: Home page not loading/updating

Hey everyone, We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.

  • Moderator
  • Moderator
  • Hey everyone,   We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.
  • aplefriter
  • Casual Listener
  • 2509 Views
  • 5 comments
  • 9 likes
  • Your Library
  • Fixed
  • 2509 Views
  • 5 comments
  • 9 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 9381 Views
  • 35 comments
  • 51 likes
  • Other
  • Fixed
  • 9381 Views
  • 35 comments
  • 51 votes

[Downtime 07.09.] Premium & Premium Duo pages are down

Hey folks! We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/ are currently inaccessible. We're doing our best to resolve this and would advise you to try accessing the pages at a later point. Thank you for your pati...

  • Moderator
  • Moderator
  • Hey folks!   We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/  are currently inaccessible.  We're doing our best to resolve this and ...
  • Vasil
  • Moderator
  • 649 Views
  • 3 comments
  • 9 likes
  • Other
  • Fixed
  • 649 Views
  • 3 comments
  • 9 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 23958 Views
  • 167 comments
  • 305 likes
  • Radio
  • Fixed
  • 23958 Views
  • 167 comments
  • 305 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 2782 Views
  • 55 comments
  • 52 likes
  • Desktop
  • Fixed
  • 2782 Views
  • 55 comments
  • 52 votes

Spotify 3 month premium eligibility issue

PlanFreeCountryU.S.A.DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueWhy did I get an email for the "three months premium for $9.99" deal if I'm not ellegible?

  • Casual Listener
  • Plan Free Country U.S.A. Device Samsung Galaxy A6 Operating System Android   My Question or Issue Why did I get an email for the "three months premium for $9.99" deal if I'm not ellegi...
  • Valnacht
  • Newbie
  • 3806 Views
  • 26 comments
  • 19 likes
  • Fixed
  • 3806 Views
  • 26 comments
  • 19 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • Stacey_B
  • Visitor
  • 61455 Views
  • 172 comments
  • 1609 likes
  • Fixed
  • 61455 Views
  • 172 comments
  • 1609 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 11002 Views
  • 122 comments
  • 111 likes
  • Android
  • Fixed
  • 11002 Views
  • 122 comments
  • 111 votes

Webplayer limited to show 50 public playlists

PlanBoth Free and Premium CountryDenmark DeviceDesktop and laptop computers Operating SystemWindows 10 Pro 64-bit My Question or IssueI have a lot of playlists - and a lot of people follow them. When using the Spotify app for Windows, you can see the...

  • Music Fan
  • Plan Both Free and Premium   Country Denmark   Device Desktop and laptop computers   Operating System Windows 10 Pro 64-bit   My Question or Issue I have a lot of pla...
  • DancehallJean
  • Newbie
  • 11271 Views
  • 30 comments
  • 17 likes
  • Show all public playlists - bug
  • Fixed
  • 11271 Views
  • 30 comments
  • 17 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • Dmitry_213523466354
  • Newbie
  • 17220 Views
  • 69 comments
  • 92 likes
  • Android
    music
  • Fixed
  • 17220 Views
  • 69 comments
  • 92 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12583 Views
  • 97 comments
  • 247 likes
  • Desktop
    Mobile
  • Fixed
  • 12583 Views
  • 97 comments
  • 247 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 3687 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 3687 Views
  • 29 comments
  • 103 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

1.png
  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • Shubainu
  • Newbie
  • 10903 Views
  • 40 comments
  • 64 likes
  • Premium
  • Fixed
  • 10903 Views
  • 40 comments
  • 64 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 8096 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 8096 Views
  • 36 comments
  • 85 votes

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 199 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 199 Views
  • 2 comments
  • 0 votes

Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter. In the meantime we suggest you to try using a different payment method if possible!

  • Moderator
  • Moderator
  • We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.    In the meantime we suggest you to...
  • Kiril
  • Moderator
  • 674 Views
  • 3 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 674 Views
  • 3 comments
  • 4 votes

Android app crashes during playback

Hey folks, We're currently investigating an issue with the Android app crashing after a few minutes of playback. If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there ...

  • Spotify Legend
  • Hey folks,   We're currently investigating an issue with the Android app crashing after a few minutes of playback.   If your app is crashing immediately after opening it, we have a ...
  • MCB6735
  • Newbie
  • 5495 Views
  • 32 comments
  • 52 likes
  • Android
  • Fixed
  • 5495 Views
  • 32 comments
  • 52 votes