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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

h4040

Roadie

13857 Views

54 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 13857 Views
  • 54 comments
  • 64 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

marcoshalano

Music Fan

39388 Views

201 comments

225 likes

Android
Other
Fixed
  • 39388 Views
  • 201 comments
  • 225 votes

Autoplay/ Radio not working properly

Hey folks! You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from.Generated radio playlists may also get affected. This is being looked into.

Moderator

Moderator

Hey folks!   You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from. Generated radio playlists may also ...

Spilner1001

Visitor

2187 Views

20 comments

24 likes

Your Library
Fixed
  • 2187 Views
  • 20 comments
  • 24 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

21398 Views

81 comments

82 likes

Other
Fixed
  • 21398 Views
  • 81 comments
  • 82 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

13525 Views

43 comments

19 likes

Other
Fixed
  • 13525 Views
  • 43 comments
  • 19 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

officialfred

Newbie

7768 Views

14 comments

2 likes

Desktop
Mobile
Fixed
  • 7768 Views
  • 14 comments
  • 2 votes

Unable to Join Family Plan

Hey folks! Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

piroxicam

Regular

9938 Views

29 comments

76 likes

Accounts
Premium family
Fixed
  • 9938 Views
  • 29 comments
  • 76 votes

Custom Order sorting option missing inside folders

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Moderator

Moderator

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Jacko5551

Casual Listener

10590 Views

93 comments

0 likes

Mobile
Fixed
  • 10590 Views
  • 93 comments
  • 0 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

6196 Views

5 comments

2 likes

Other
Fixed
  • 6196 Views
  • 5 comments
  • 2 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Yordan

Moderator

10856 Views

45 comments

45 likes

iOS
Fixed
  • 10856 Views
  • 45 comments
  • 45 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

28294 Views

57 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 28294 Views
  • 57 comments
  • 99 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Moonfairy_94

Newbie

44823 Views

126 comments

216 likes

Android
Fixed
  • 44823 Views
  • 126 comments
  • 216 votes

Discover Weekly playlist is blank or missing entirely

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error.

Moderator

Moderator

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error. &n...

MihailY

Moderator

7157 Views

11 comments

22 likes

Desktop
Mobile
Your Library
Fixed
  • 7157 Views
  • 11 comments
  • 22 votes

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

VALUBLUE

Newbie

91116 Views

43 comments

297 likes

Other
Fixed
  • 91116 Views
  • 43 comments
  • 297 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Sydknee_c

Visitor

25820 Views

143 comments

10 likes

Other
Fixed
  • 25820 Views
  • 143 comments
  • 10 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Loneliest_Cabin

Spotify

24956 Views

56 comments

50 likes

Your Library
Fixed
  • 24956 Views
  • 56 comments
  • 50 votes

Plan managers unable to remove members

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.

Moderator

Moderator

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan.   The error message "There is a problem, please try again later" appear...

DanUK

Newbie

3211 Views

22 comments

24 likes

Premium family
Fixed
  • 3211 Views
  • 22 comments
  • 24 votes

Tracks skipping on desktop

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.

Moderator

Moderator

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound.   This seems to only affec...

Maria

Moderator

57584 Views

171 comments

427 likes

Desktop
Fixed
  • 57584 Views
  • 171 comments
  • 427 votes

Unable to Download Podcast Episodes on Android Devices

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.

Moderator

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...

XNORman

Newbie

4957 Views

17 comments

3 likes

Android
Fixed
  • 4957 Views
  • 17 comments
  • 3 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

JoJoh1

Newbie

32437 Views

92 comments

174 likes

Android
Fixed
  • 32437 Views
  • 92 comments
  • 174 votes