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Ongoing Issues

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Forum Posts

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

yobi

Newbie

9541 Views

245 comments

60 likes

Other
  • 9541 Views
  • 245 comments
  • 60 votes

Public Playlists Not Visible Profiles

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't visible on their profiles. If you're experiencing th...

Moderator

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't v...

Reggaewdeer

Newbie

40 Views

5 comments

0 likes

Your Library
Under investigation
  • 40 Views
  • 5 comments
  • 0 votes

Multiple car infotainment systems not loading playlists

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Nebula1701

Newbie

7227 Views

100 comments

80 likes

Other
Under investigation
  • 7227 Views
  • 100 comments
  • 80 votes

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

Hey folks!   We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app...

yobi

Newbie

9541 Views

245 comments

60 likes

Other
Fixed
  • 9541 Views
  • 245 comments
  • 60 votes

Shared playlists not working on Kids accounts

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

Moderator

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

DanOne11

Newbie

18442 Views

138 comments

145 likes

Premium family
Under investigation
  • 18442 Views
  • 138 comments
  • 145 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Samsop

Newbie

16688 Views

140 comments

10 likes

Other
Fixed
  • 16688 Views
  • 140 comments
  • 10 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Strijbos

Newbie

6143 Views

75 comments

127 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Under investigation
  • 6143 Views
  • 75 comments
  • 127 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

Ashuuuu94

Newbie

438 Views

9 comments

3 likes

Android
iOS
Mobile
Under investigation
  • 438 Views
  • 9 comments
  • 3 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

lolobaba1

Newbie

22987 Views

113 comments

52 likes

iOS
Under investigation
  • 22987 Views
  • 113 comments
  • 52 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

ville672

Newbie

10754 Views

43 comments

32 likes

Desktop
Other
Fixed
  • 10754 Views
  • 43 comments
  • 32 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

Jb357

Newbie

45608 Views

182 comments

501 likes

Other
Fixed
  • 45608 Views
  • 182 comments
  • 501 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

fellcloud

Newbie

20415 Views

82 comments

161 likes

Android
Under investigation
  • 20415 Views
  • 82 comments
  • 161 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

GengarThePooh

Newbie

12273 Views

50 comments

34 likes

Android
Fixed
  • 12273 Views
  • 50 comments
  • 34 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

ISSLUNA

Newbie

5957 Views

14 comments

0 likes

Other
Fixed
  • 5957 Views
  • 14 comments
  • 0 votes

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

10677 Views

22 comments

59 likes

Accounts
Fixed
  • 10677 Views
  • 22 comments
  • 59 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

tr4ncelover

Newbie

7471 Views

27 comments

7 likes

Other
Under investigation
  • 7471 Views
  • 27 comments
  • 7 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

73276 Views

320 comments

438 likes

Other
Not Right Now
  • 73276 Views
  • 320 comments
  • 438 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

Casual Listener

Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...

fugggoff1o1o1o1

Regular

94913 Views

478 comments

383 likes

Android
Not Right Now
  • 94913 Views
  • 478 comments
  • 383 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Simsala91

Newbie

23753 Views

93 comments

92 likes

Desktop
Not Right Now
  • 23753 Views
  • 93 comments
  • 92 votes

App is crashing when starting a podcast

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.

Moderator

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts. 

Dutch-Elvis

Gig Goer

79168 Views

353 comments

691 likes

Android
iOS
Mobile
Fixed
  • 79168 Views
  • 353 comments
  • 691 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

TheSnowQueen

Newbie

4624 Views

25 comments

21 likes

Android
Not Right Now
  • 4624 Views
  • 25 comments
  • 21 votes