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Ongoing Issues

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[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • simon7212
  • Casual Listener
  • 7723 Views
  • 136 comments
  • 135 likes
  • Other
  • Under investigation
  • 7723 Views
  • 136 comments
  • 135 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • loriii
  • Newbie
  • 84186 Views
  • 115 comments
  • 800 likes
  • Other
  • Fixed
  • 84186 Views
  • 115 comments
  • 800 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • lydialikesgeese
  • Newbie
  • 11615 Views
  • 65 comments
  • 139 likes
  • iOS
  • Under investigation
  • 11615 Views
  • 65 comments
  • 139 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 495 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 495 Views
  • 12 comments
  • 8 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • JamesS7
  • Newbie
  • 12854 Views
  • 44 comments
  • 15 likes
  • Connect
  • Need more info
  • 12854 Views
  • 44 comments
  • 15 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 39824 Views
  • 228 comments
  • 210 likes
  • Other
  • Fixed
  • 39824 Views
  • 228 comments
  • 210 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • AppyMagPie
  • Newbie
  • 26909 Views
  • 342 comments
  • 417 likes
  • Other
  • Fixed
  • 26909 Views
  • 342 comments
  • 417 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • sprode
  • Newbie
  • 2872 Views
  • 23 comments
  • 44 likes
  • Other
  • Fixed
  • 2872 Views
  • 23 comments
  • 44 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • JohnHare7
  • Newbie
  • 20086 Views
  • 200 comments
  • 254 likes
  • Android
  • Under investigation
  • 20086 Views
  • 200 comments
  • 254 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • gogmagog
  • Casual Listener
  • 18162 Views
  • 211 comments
  • 277 likes
  • iOS
  • Fixed
  • 18162 Views
  • 211 comments
  • 277 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • hecaitou
  • Newbie
  • 25042 Views
  • 239 comments
  • 310 likes
  • Other
  • Not Right Now
  • 25042 Views
  • 239 comments
  • 310 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • WillianWRM
  • Newbie
  • 45582 Views
  • 289 comments
  • 359 likes
  • Android
  • Not Right Now
  • 45582 Views
  • 289 comments
  • 359 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • roycornelissen
  • Newbie
  • 6801 Views
  • 87 comments
  • 52 likes
  • Other
    Your Library
  • Fixed
  • 6801 Views
  • 87 comments
  • 52 votes

Family/Duo plan managers unable to add address or members

We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.

  • Moderator
  • Moderator
  • We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.
  • Yordan
  • Moderator
  • 1769 Views
  • 16 comments
  • 36 likes
  • Premium family
  • Fixed
  • 1769 Views
  • 16 comments
  • 36 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Novy
  • Moderator
  • 9239 Views
  • 116 comments
  • 56 likes
  • Other
  • Fixed
  • 9239 Views
  • 116 comments
  • 56 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • remplerus
  • Newbie
  • 34539 Views
  • 328 comments
  • 310 likes
  • Desktop (Windows)
  • Under investigation
  • 34539 Views
  • 328 comments
  • 310 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • StellarJay
  • Regular
  • 4424 Views
  • 28 comments
  • 61 likes
  • Other
  • Under investigation
  • 4424 Views
  • 28 comments
  • 61 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • stefhoff
  • Newbie
  • 16317 Views
  • 115 comments
  • 175 likes
  • Your Library
  • Under investigation
  • 16317 Views
  • 115 comments
  • 175 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • DHDP
  • Visitor
  • 19572 Views
  • 159 comments
  • 173 likes
  • Other
  • Not Right Now
  • 19572 Views
  • 159 comments
  • 173 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 6984 Views
  • 14 comments
  • 12 likes
  • Accounts
  • Fixed
  • 6984 Views
  • 14 comments
  • 12 votes