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Ongoing Issues

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Forum Posts

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • fedefreaks
  • Newbie
  • 1763 Views
  • 53 comments
  • 26 likes
  • Accounts
    Your Library
  • Under investigation
  • 1763 Views
  • 53 comments
  • 26 votes

Users unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • glitchwraith
  • Newbie
  • 1267 Views
  • 20 comments
  • 23 likes
  • Android
  • Under investigation
  • 1267 Views
  • 20 comments
  • 23 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • neutral0
  • Newbie
  • 11966 Views
  • 173 comments
  • 203 likes
  • Other
  • Under investigation
  • 11966 Views
  • 173 comments
  • 203 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

  • Moderator
  • Moderator
  • We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
  • Yordan
  • Moderator
  • 272 Views
  • 53 comments
  • 0 likes
  • Premium
  • Fixed
  • 272 Views
  • 53 comments
  • 0 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 12130 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 12130 Views
  • 111 comments
  • 232 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • cosmocat4925
  • Newbie
  • 36520 Views
  • 336 comments
  • 317 likes
  • Desktop (Windows)
  • Under investigation
  • 36520 Views
  • 336 comments
  • 317 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • stefhoff
  • Newbie
  • 17802 Views
  • 117 comments
  • 182 likes
  • Your Library
  • Not Right Now
  • 17802 Views
  • 117 comments
  • 182 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • Billy_Shears
  • Casual Listener
  • 25401 Views
  • 168 comments
  • 306 likes
  • Radio
  • Fixed
  • 25401 Views
  • 168 comments
  • 306 votes

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • astrnmcl
  • Newbie
  • 52092 Views
  • 15 comments
  • 46 likes
  • Case Closed
  • 52092 Views
  • 15 comments
  • 46 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • pacoboes
  • Newbie
  • 2945 Views
  • 42 comments
  • 112 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 2945 Views
  • 42 comments
  • 112 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • Elleco
  • Newbie
  • 91398 Views
  • 122 comments
  • 807 likes
  • Other
  • Fixed
  • 91398 Views
  • 122 comments
  • 807 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • ryntintin
  • Newbie
  • 14196 Views
  • 66 comments
  • 170 likes
  • iOS
  • Under investigation
  • 14196 Views
  • 66 comments
  • 170 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 5513 Views
  • 33 comments
  • 68 likes
  • Other
  • Under investigation
  • 5513 Views
  • 33 comments
  • 68 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • ahh_mino
  • Newbie
  • 23178 Views
  • 211 comments
  • 282 likes
  • Android
  • Under investigation
  • 23178 Views
  • 211 comments
  • 282 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Ari_ii
  • Newbie
  • 26389 Views
  • 247 comments
  • 317 likes
  • Other
  • Not Right Now
  • 26389 Views
  • 247 comments
  • 317 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • kenethlevine
  • Visitor
  • 7353 Views
  • 88 comments
  • 52 likes
  • Other
    Your Library
  • Fixed
  • 7353 Views
  • 88 comments
  • 52 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • alfomail
  • Newbie
  • 170430 Views
  • 326 comments
  • 715 likes
  • Other
  • Not Right Now
  • 170430 Views
  • 326 comments
  • 715 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • dgs2-q_s9hk3h
  • Newbie
  • 46143 Views
  • 297 comments
  • 361 likes
  • Android
  • Not Right Now
  • 46143 Views
  • 297 comments
  • 361 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • dumitrw
  • Newbie
  • 102868 Views
  • 472 comments
  • 735 likes
  • Android
  • Not Right Now
  • 102868 Views
  • 472 comments
  • 735 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • NinaFelwitch
  • Newbie
  • 2085 Views
  • 10 comments
  • 31 likes
  • Accounts
    Desktop
  • Under investigation
  • 2085 Views
  • 10 comments
  • 31 votes