Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Moderator

Moderator

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

wilsonedgar

Newbie

140 Views

8 comments

5 likes

Premium family
Under investigation
  • 140 Views
  • 8 comments
  • 5 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

MihailY

Moderator

322 Views

11 comments

0 likes

Other
Fixed
  • 322 Views
  • 11 comments
  • 0 votes

Issues redeeming gift cards

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

MihailY

Moderator

3170 Views

13 comments

10 likes

Other
Subscriptions
Fixed
  • 3170 Views
  • 13 comments
  • 10 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

ATRShadow

Newbie

2569 Views

22 comments

22 likes

Other
Under investigation
  • 2569 Views
  • 22 comments
  • 22 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

1170986732

Newbie

11523 Views

57 comments

119 likes

Android
Under investigation
  • 11523 Views
  • 57 comments
  • 119 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Moderator

Moderator

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...

Damogran72

Newbie

51474 Views

215 comments

342 likes

Desktop
Case Closed
  • 51474 Views
  • 215 comments
  • 342 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

3134 Views

5 comments

14 likes

Other
Fixed
  • 3134 Views
  • 5 comments
  • 14 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

Vasil

Moderator

39924 Views

181 comments

502 likes

Other
Fixed
  • 39924 Views
  • 181 comments
  • 502 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Vasil

Moderator

13736 Views

88 comments

68 likes

Desktop
Not Right Now
  • 13736 Views
  • 88 comments
  • 68 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

Vasil

Moderator

1182 Views

39 comments

2 likes

Other
Your Library
Fixed
  • 1182 Views
  • 39 comments
  • 2 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

drohanstar

Newbie

12680 Views

125 comments

140 likes

Other
Fixed
  • 12680 Views
  • 125 comments
  • 140 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

Moderator

Moderator

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...

MihailY

Moderator

102853 Views

420 comments

792 likes

Android
Not Right Now
  • 102853 Views
  • 420 comments
  • 792 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

12541 Views

138 comments

10 likes

Other
Fixed
  • 12541 Views
  • 138 comments
  • 10 votes

Downtime 4th Sept: Google services are down affecting Spotify

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Moderator

Moderator

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Maria

Moderator

589 Views

2 comments

0 likes

Other
Fixed
  • 589 Views
  • 2 comments
  • 0 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

14607 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 14607 Views
  • 30 comments
  • 25 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

Casual Listener

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...

adrianodani

Newbie

32173 Views

88 comments

58 likes

bluetooth
BMW
Cover Art
stuck
track title
usb
Won't Fix
  • 32173 Views
  • 88 comments
  • 58 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

tpeters92

Newbie

197673 Views

332 comments

756 likes

Other
Not Right Now
  • 197673 Views
  • 332 comments
  • 756 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

mrkool44

Casual Listener

7188 Views

23 comments

57 likes

iOS
Fixed
  • 7188 Views
  • 23 comments
  • 57 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

eq4192

Newbie

18615 Views

90 comments

119 likes

Other
Fixed
  • 18615 Views
  • 90 comments
  • 119 votes