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Ongoing Issues

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Forum Posts

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

  • Moderator
  • Moderator
  • Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
  • KnotARo8ot
  • Newbie
  • 301 Views
  • 11 comments
  • 5 likes
  • Accounts
    Premium
  • Under investigation
  • 301 Views
  • 11 comments
  • 5 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • ROBYER1
  • Newbie
  • 46607 Views
  • 298 comments
  • 362 likes
  • Android
  • Not Right Now
  • 46607 Views
  • 298 comments
  • 362 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • killbill73
  • Newbie
  • 6442 Views
  • 122 comments
  • 203 likes
  • iOS
  • Under investigation
  • 6442 Views
  • 122 comments
  • 203 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • shatterlo
  • Newbie
  • 37216 Views
  • 343 comments
  • 320 likes
  • Desktop (Windows)
  • Under investigation
  • 37216 Views
  • 343 comments
  • 320 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • kasatorxd
  • Newbie
  • 24243 Views
  • 214 comments
  • 294 likes
  • Android
  • Under investigation
  • 24243 Views
  • 214 comments
  • 294 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • amfsilva
  • Newbie
  • 4006 Views
  • 62 comments
  • 60 likes
  • Android
  • Under investigation
  • 4006 Views
  • 62 comments
  • 60 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • marwis
  • Regular
  • 40361 Views
  • 145 comments
  • 903 likes
  • Not Right Now
  • 40361 Views
  • 145 comments
  • 903 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • tuannamnguyen
  • Music Fan
  • 13411 Views
  • 175 comments
  • 220 likes
  • Other
  • Under investigation
  • 13411 Views
  • 175 comments
  • 220 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • Eileen6
  • Visitor
  • 15196 Views
  • 67 comments
  • 175 likes
  • iOS
  • Under investigation
  • 15196 Views
  • 67 comments
  • 175 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • msprettytags
  • Newbie
  • 30614 Views
  • 349 comments
  • 426 likes
  • Other
  • Fixed
  • 30614 Views
  • 349 comments
  • 426 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Jonfitt
  • Newbie
  • 91639 Views
  • 185 comments
  • 298 likes
  • Other
  • Not Right Now
  • 91639 Views
  • 185 comments
  • 298 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • vaajy
  • Roadie
  • 2745 Views
  • 59 comments
  • 39 likes
  • Accounts
    Your Library
  • Under investigation
  • 2745 Views
  • 59 comments
  • 39 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • bjmp
  • Newbie
  • 5973 Views
  • 34 comments
  • 73 likes
  • Other
  • Under investigation
  • 5973 Views
  • 34 comments
  • 73 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • jpswade
  • Newbie
  • 170768 Views
  • 327 comments
  • 718 likes
  • Other
  • Not Right Now
  • 170768 Views
  • 327 comments
  • 718 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • PixelGama
  • Newbie
  • 3201 Views
  • 43 comments
  • 111 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 3201 Views
  • 43 comments
  • 111 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • majorneptune
  • Casual Listener
  • 2237 Views
  • 11 comments
  • 31 likes
  • Accounts
    Desktop
  • Under investigation
  • 2237 Views
  • 11 comments
  • 31 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

  • Moderator
  • Moderator
  • We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
  • Yordan
  • Moderator
  • 616 Views
  • 53 comments
  • 0 likes
  • Premium
  • Fixed
  • 616 Views
  • 53 comments
  • 0 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 12874 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 12874 Views
  • 111 comments
  • 232 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • stefhoff
  • Newbie
  • 18328 Views
  • 117 comments
  • 183 likes
  • Your Library
  • Not Right Now
  • 18328 Views
  • 117 comments
  • 183 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • Billy_Shears
  • Casual Listener
  • 25675 Views
  • 168 comments
  • 306 likes
  • Radio
  • Fixed
  • 25675 Views
  • 168 comments
  • 306 votes