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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Equalizer not working on iOS

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, while it may work normally on other devices or accounts...

Moderator

Moderator

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, ...

BOIMD

Newbie

1276 Views

28 comments

15 likes

iOS
Under investigation
  • 1276 Views
  • 28 comments
  • 15 votes

Slow loading and performance issues

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running Android and iOS.

Moderator

Moderator

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running An...

REDARROW101_A5

Regular

30182 Views

106 comments

333 likes

Android
iOS
Mobile
Other
Under investigation
  • 30182 Views
  • 106 comments
  • 333 votes

Explicit songs greyed out in the PlayStation Quick Menu

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Moderator

Moderator

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Maria

Moderator

760 Views

9 comments

0 likes

Other
Your Library
Under investigation
  • 760 Views
  • 9 comments
  • 0 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

yawnaroo

Newbie

803 Views

79 comments

3 likes

iOS
Under investigation
  • 803 Views
  • 79 comments
  • 3 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

patthedog

Gig Goer

23068 Views

87 comments

66 likes

Your Library
Under investigation
  • 23068 Views
  • 87 comments
  • 66 votes

Downtime August 24, 2026: Playback for audiobooks not working properly

Hey folks, We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working on a fix. Any relevant updates will be posted here. Stay tuned.

Moderator

Moderator

Hey folks,   We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working o...

OscarDC

Moderator

1209 Views

3 comments

21 likes

Other
Fixed
  • 1209 Views
  • 3 comments
  • 21 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

javateciava

Regular

36880 Views

91 comments

174 likes

Android
Fixed
  • 36880 Views
  • 91 comments
  • 174 votes

Equalizer reduces app volume on iOS

Hey folks! Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

Vasil

Moderator

2569 Views

23 comments

7 likes

iOS
Fixed
  • 2569 Views
  • 23 comments
  • 7 votes

[Desktop] Home page not loading

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?" This seems to occur only with the "All" section of the Home page - s...

Moderator

Moderator

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"   This s...

MrCheverie

Newbie

16009 Views

11 comments

42 likes

Desktop
Fixed
  • 16009 Views
  • 11 comments
  • 42 votes

Playback Pauses around 3-Minute Mark on mobile

We've received reports that playback stops on its own around 3-3.5 minutes into a song. This is happening on Android and iOS, both when playing directly on the devices or via Connect.

Moderator

Moderator

We've received reports that playback stops on its own around 3-3.5 minutes into a song. This is happening on Android and iOS, both when playing directly on the devices or via Connect.

Joan

Moderator

1608 Views

31 comments

8 likes

Android
iOS
Mobile
Fixed
  • 1608 Views
  • 31 comments
  • 8 votes

Downtime August 12th, 2026: Paid for Premium but Account Still Showing as Free

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Moderator

Moderator

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Novy

Moderator

8853 Views

45 comments

254 likes

Accounts
Subscriptions
Fixed
  • 8853 Views
  • 45 comments
  • 254 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

11126974954

Newbie

81350 Views

350 comments

259 likes

Premium family
Not Right Now
  • 81350 Views
  • 350 comments
  • 259 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

christoferj

Regular

23257 Views

114 comments

31 likes

Android
Your Library
Not Right Now
  • 23257 Views
  • 114 comments
  • 31 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

RumbleMonk

Casual Listener

27453 Views

69 comments

46 likes

Other
Under investigation
  • 27453 Views
  • 69 comments
  • 46 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Francomo69_

Newbie

22997 Views

63 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 22997 Views
  • 63 comments
  • 64 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

harry_nc

Visitor

30797 Views

29 comments

86 likes

Accounts
iOS
Fixed
  • 30797 Views
  • 29 comments
  • 86 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

GaryLittlemore

Newbie

61684 Views

142 comments

386 likes

iOS
Other
Fixed
  • 61684 Views
  • 142 comments
  • 386 votes

App crashing upon launch on Android

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, desktop).

Moderator

Moderator

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, d...

Dessi

Moderator

5132 Views

57 comments

45 likes

Android
Mobile
Fixed
  • 5132 Views
  • 57 comments
  • 45 votes

Downtime August 5th, 2026: "Something went wrong" error on Web Player

Hey folks, We're getting some reports that the web player is down and shows a "Something went wrong" error. This is being looked into.

Moderator

Moderator

Hey folks,    We're getting some reports that the web player is down and shows a "Something went wrong" error.    This is being looked into.

Novy

Moderator

4522 Views

9 comments

10 likes

Other
Fixed
  • 4522 Views
  • 9 comments
  • 10 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

master_tom

Newbie

19333 Views

42 comments

28 likes

Desktop
Other
Fixed
  • 19333 Views
  • 42 comments
  • 28 votes