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Ongoing Issues

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Forum Posts

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

TonyLombardi

Casual Listener

12720 Views

65 comments

45 likes

Your Library
Under investigation
  • 12720 Views
  • 65 comments
  • 45 votes

[Android] Playlists not loading

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Moderator

Moderator

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Maria

Moderator

2181 Views

16 comments

20 likes

Android
Mobile
Under investigation
  • 2181 Views
  • 16 comments
  • 20 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

Gato81

Newbie

14725 Views

98 comments

22 likes

Android
Your Library
Not Right Now
  • 14725 Views
  • 98 comments
  • 22 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

21182 Views

81 comments

82 likes

Other
Fixed
  • 21182 Views
  • 81 comments
  • 82 votes

Autoplay/ Radio not working properly

Hey folks! You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from.Generated radio playlists may also get affected. This is being looked into.

Moderator

Moderator

Hey folks!   You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from. Generated radio playlists may also ...

brom44

Visitor

1601 Views

19 comments

24 likes

Your Library
Fixed
  • 1601 Views
  • 19 comments
  • 24 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Noguri

Roadie

9825 Views

25 comments

36 likes

Other
Not Right Now
  • 9825 Views
  • 25 comments
  • 36 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Hannahpunte

Newbie

35601 Views

128 comments

355 likes

iOS
Other
Under investigation
  • 35601 Views
  • 128 comments
  • 355 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

marcoshalano

Music Fan

38756 Views

199 comments

225 likes

Android
Other
Under investigation
  • 38756 Views
  • 199 comments
  • 225 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

myraigwe

Newbie

20072 Views

56 comments

34 likes

Other
Under investigation
  • 20072 Views
  • 56 comments
  • 34 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Pheyles

Newbie

41117 Views

170 comments

318 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 41117 Views
  • 170 comments
  • 318 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

12987 Views

43 comments

19 likes

Other
Fixed
  • 12987 Views
  • 43 comments
  • 19 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

MihailY

Moderator

2700 Views

5 comments

2 likes

Other
Under investigation
  • 2700 Views
  • 5 comments
  • 2 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

officialfred

Newbie

7290 Views

14 comments

2 likes

Desktop
Mobile
Fixed
  • 7290 Views
  • 14 comments
  • 2 votes

Unable to Join Family Plan

Hey folks! Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

piroxicam

Regular

9418 Views

29 comments

76 likes

Accounts
Premium family
Fixed
  • 9418 Views
  • 29 comments
  • 76 votes

Custom Order sorting option missing inside folders

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Moderator

Moderator

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Jacko5551

Casual Listener

9969 Views

93 comments

0 likes

Mobile
Fixed
  • 9969 Views
  • 93 comments
  • 0 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

5713 Views

5 comments

2 likes

Other
Fixed
  • 5713 Views
  • 5 comments
  • 2 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Yordan

Moderator

10326 Views

45 comments

45 likes

iOS
Fixed
  • 10326 Views
  • 45 comments
  • 45 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

27471 Views

57 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 27471 Views
  • 57 comments
  • 99 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Moonfairy_94

Newbie

44781 Views

126 comments

216 likes

Android
Fixed
  • 44781 Views
  • 126 comments
  • 216 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

kubrabsnl

Visitor

32106 Views

104 comments

125 likes

Other
Not Right Now
  • 32106 Views
  • 104 comments
  • 125 votes