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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

RumbleMonk

Casual Listener

24129 Views

65 comments

41 likes

Other
Under investigation
  • 24129 Views
  • 65 comments
  • 41 votes

App crashing upon launch on Android

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, desktop).

Moderator

Moderator

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, d...

yuliux

Newbie

2752 Views

55 comments

42 likes

Android
Mobile
Under investigation
  • 2752 Views
  • 55 comments
  • 42 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

alstersurfer

Newbie

19421 Views

77 comments

62 likes

Your Library
Under investigation
  • 19421 Views
  • 77 comments
  • 62 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

UserNo1

Newbie

76992 Views

349 comments

254 likes

Premium family
Not Right Now
  • 76992 Views
  • 349 comments
  • 254 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

airplay11

Newbie

57630 Views

209 comments

225 likes

Android
Other
Fixed
  • 57630 Views
  • 209 comments
  • 225 votes

Different error messages on web player and desktop app

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip without playing or a red banner with an error message appear...

Moderator

Moderator

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip with...

OscarDC

Moderator

58325 Views

240 comments

426 likes

Accounts
Desktop
Other
Fixed
  • 58325 Views
  • 240 comments
  • 426 votes

Downtime June 16th: Spotify not loading or showing error messages

Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...

Moderator

Moderator

Hey folks,   We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...

Jejking

Newbie

11197 Views

37 comments

4 likes

Other
Fixed
  • 11197 Views
  • 37 comments
  • 4 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

tototototo

Newbie

18617 Views

19 comments

2 likes

Desktop
Mobile
Fixed
  • 18617 Views
  • 19 comments
  • 2 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mes2512

Newbie

93868 Views

322 comments

445 likes

Other
Not Right Now
  • 93868 Views
  • 322 comments
  • 445 votes

Equalizer reduces app volume on iOS

Hey folks! Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

M3rgeOniPhone

Visitor

744 Views

14 comments

6 likes

iOS
Under investigation
  • 744 Views
  • 14 comments
  • 6 votes

[Desktop] Home page not loading

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?" This seems to occur only with the "All" section of the Home page - s...

Moderator

Moderator

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"   This s...

ArthurVT-LVJY

Newbie

13783 Views

10 comments

42 likes

Desktop
Fixed
  • 13783 Views
  • 10 comments
  • 42 votes

Issues accepting invites for Duo/Family plans

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error message "This page is out of tune" appears.

Moderator

Moderator

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error mess...

Ivelina

Moderator

208 Views

10 comments

2 likes

Premium family
Subscriptions
Fixed
  • 208 Views
  • 10 comments
  • 2 votes

Downtime July 27th, 2026: Services down in Asia region

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia region.

Moderator

Moderator

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia r...

Joan

Moderator

5186 Views

16 comments

29 likes

Accounts
Desktop
Fixed
  • 5186 Views
  • 16 comments
  • 29 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

donjen

Newbie

20129 Views

111 comments

28 likes

Android
Your Library
Not Right Now
  • 20129 Views
  • 111 comments
  • 28 votes

Spotify doesn’t load past the logo screen on iPad

We've received reports that iPad users are unable to get past the Spotify logo when launching the app.

Moderator

Moderator

We've received reports that iPad users are unable to get past the Spotify logo when launching the app.

Randomgremlin

Newbie

2001 Views

65 comments

8 likes

iOS
Under investigation
  • 2001 Views
  • 65 comments
  • 8 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

minerharry

Newbie

28918 Views

28 comments

86 likes

Accounts
iOS
Fixed
  • 28918 Views
  • 28 comments
  • 86 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

ElbioCoco

Newbie

50430 Views

177 comments

325 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 50430 Views
  • 177 comments
  • 325 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Francomo69_

Newbie

19736 Views

61 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 19736 Views
  • 61 comments
  • 64 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

waxingcrecent111

Casual Listener

19129 Views

50 comments

32 likes

Desktop
Other
Fixed
  • 19129 Views
  • 50 comments
  • 32 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

Elena

Moderator

8492 Views

26 comments

3 likes

Android
iOS
Mobile
Fixed
  • 8492 Views
  • 26 comments
  • 3 votes