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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Block/ Unblock and Follow/ Unfollow not functioning properly

Hey folks! We've been receiving reports that some of you are getting a "Something went wrong. Please try again later" error when trying to block/unblock another user. You may also see yourselves unable to follow/ unfollow accounts. This is being look...

Moderator

Moderator

Hey folks!   We've been receiving reports that some of you are getting a "Something went wrong. Please try again later" error when trying to block/unblock another user. You may also see...

jimmy72

Newbie

414 Views

7 comments

7 likes

Other
Under investigation
  • 414 Views
  • 7 comments
  • 7 votes

Slow loading and performance issues

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running Android and iOS.

Moderator

Moderator

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running An...

3dit0r

Newbie

35467 Views

118 comments

376 likes

Android
iOS
Mobile
Other
Under investigation
  • 35467 Views
  • 118 comments
  • 376 votes

Downtime August 12th, 2026: Paid for Premium but Account Still Showing as Free

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Moderator

Moderator

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Novy

Moderator

9678 Views

45 comments

254 likes

Accounts
Subscriptions
Fixed
  • 9678 Views
  • 45 comments
  • 254 votes

Different error messages on web player and desktop app

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip without playing or a red banner with an error message appear...

Moderator

Moderator

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip with...

OscarDC

Moderator

69401 Views

240 comments

426 likes

Accounts
Desktop
Other
Fixed
  • 69401 Views
  • 240 comments
  • 426 votes

Equalizer not working on iOS

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, while it may work normally on other devices or accounts...

Moderator

Moderator

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, ...

Y2233

Newbie

10078 Views

132 comments

36 likes

iOS
Under investigation
  • 10078 Views
  • 132 comments
  • 36 votes

Spotify not playing on Android devices

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while there is no error message. The progress bar doesn't mov...

Moderator

Moderator

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while ther...

MihailY

Moderator

36520 Views

101 comments

298 likes

Android
Mobile
Fixed
  • 36520 Views
  • 101 comments
  • 298 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

GaryLittlemore

Newbie

62825 Views

142 comments

386 likes

iOS
Other
Fixed
  • 62825 Views
  • 142 comments
  • 386 votes

Tracks skipping on desktop

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.

Moderator

Moderator

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound.   This seems to only affec...

Maria

Moderator

82636 Views

171 comments

427 likes

Desktop
Fixed
  • 82636 Views
  • 171 comments
  • 427 votes

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

VALUBLUE

Newbie

114804 Views

43 comments

297 likes

Other
Fixed
  • 114804 Views
  • 43 comments
  • 297 votes

Downtime August 24, 2026: Playback for audiobooks not working properly

Hey folks, We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working on a fix. Any relevant updates will be posted here. Stay tuned.

Moderator

Moderator

Hey folks,   We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working o...

OscarDC

Moderator

1559 Views

3 comments

21 likes

Other
Fixed
  • 1559 Views
  • 3 comments
  • 21 votes

Downtime [Feb 14th 2026]: Android users getting an error when accessing playlists

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

Moderator

Moderator

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

MihailY

Moderator

57758 Views

129 comments

547 likes

Your Library
Fixed
  • 57758 Views
  • 129 comments
  • 547 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

airplay11

Newbie

63240 Views

209 comments

225 likes

Android
Other
Fixed
  • 63240 Views
  • 209 comments
  • 225 votes

Explicit songs greyed out in the PlayStation Quick Menu

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Moderator

Moderator

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Ivelina

Moderator

3101 Views

10 comments

8 likes

Other
Your Library
Under investigation
  • 3101 Views
  • 10 comments
  • 8 votes

Basic plans Users are getting ads

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Moderator

Moderator

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're curr...

musichem

Newbie

69098 Views

235 comments

202 likes

Accounts
Fixed
  • 69098 Views
  • 235 comments
  • 202 votes

Downtime July 27th, 2026: Services down in Asia region

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia region.

Moderator

Moderator

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia r...

Joan

Moderator

9231 Views

16 comments

29 likes

Accounts
Desktop
Fixed
  • 9231 Views
  • 16 comments
  • 29 votes

App crashing upon launch on Android

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, desktop).

Moderator

Moderator

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, d...

Dessi

Moderator

5857 Views

57 comments

45 likes

Android
Mobile
Fixed
  • 5857 Views
  • 57 comments
  • 45 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

ElbioCoco

Newbie

55269 Views

177 comments

327 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 55269 Views
  • 177 comments
  • 327 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Yordan

Moderator

2615 Views

80 comments

4 likes

iOS
Fixed
  • 2615 Views
  • 80 comments
  • 4 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

40909 Views

81 comments

82 likes

Other
Fixed
  • 40909 Views
  • 81 comments
  • 82 votes

Liked songs appear empty across devices

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.

Moderator

Moderator

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fe...

MihailY

Moderator

48455 Views

50 comments

119 likes

Your Library
Fixed
  • 48455 Views
  • 50 comments
  • 119 votes