Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
A few months ago I purhased some music for my dad.
Now I lost the cd I burned the music on. So I wanted to re-download the music. And... the music is gone.... Where can I find it? We both don't even know the artist anymore...
Spotify will not save your music. It is a streaming service so it will never show music that you have imported from other sources unless you set it to. You're better off searching through your computers hard drive(s) to look for it.
Try looking for it in C:\Users\[your username]\Music\
Thank you for your reply, but I think you are wrong.
I downloaded (and purchased) this music months ago, maybe even years ago when this feature was still possible. I was about 15 euro I guess.
I can understand that spotify wanted to erase this feature. BUT I PAYED FOR THE MUSIC, and I want to be able to redownload it. Otherwise no more Spotify for me.
Can someone help me please? Official spotify reply?
Thank you for you response.
Yes I bought it via Spotify. This is an old feature, and just to be possible. Look it up on the internet. This is an old feature that Spotify silently dropped a few months/years ago.
So I payed Spotify 15 euro's for an album. Because this used to be possible... Then I downloaded the music from Spotify (this also used to be possible) and burned it legally on a CD. Now the CD broke, and I want to re-download the music.
So Spotify should enable me to redownlaod the music or refund my money! 🙂
Please an officially Spotify response.
I am also looking for my purchased songs!
Hey there @fazuras and @Charkel,
Thanks for posting about this here in the Community!
Unfortunately, as you mentioned, this is an older feature that isn't available anymore. As a result, it won't be possible to download songs you'd previously purchased. We'd recommend taking a look at this thread for more info.
We'd also suggest taking a look at this support site article regarding getting a refund.
Hope this helps! If you have any questions, don't hesitate to give us a shout.
Have a lovely day 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…