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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55925 Views

7 replies

4 likes

  • 55925 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37379 Views

209 replies

18 likes

Other
  • 37379 Views
  • 209 replies
  • 18 likes

UK or German person but live in Spain

PlanFree/PremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am English speaking, but I live in Spain. I have no links to the UK other than language...

Newbie

  Plan Free/Premium Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Taylith

Community Legend

215 Views

1 replies

1 likes

Other
  • 215 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffling my already shuffled playlist and playing the same songs over

Hello Spotify and the Spotify community,I have a problem where the app continues to shuffle my playlists that have already been shuffled and playing. This also causes the same songs to play over and over again so I can’t even listen to all of my song...

Visitor

Hello Spotify and the Spotify community, I have a problem where the app continues to shuffle my playlists that have already been shuffled and playing. This also causes the same songs to play over an...

Lyubka

Moderator

200 Views

1 replies

1 likes

  • 200 Views
  • 1 replies
  • 1 likes

Superuser Contribution redeem premium, it asks for my address but doesn’t allow me to add it.

This is an ongoing problem. I’ll try to redeem my premium but when I go to redeem it, it says error accrued and says I need to insert my address but will not let me put it in.

Visitor

This is an ongoing problem. I’ll try to redeem my premium but when I go to redeem it, it says error accrued and says I need to insert my address but will not let me put it in.

MihailY

Moderator

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo descargar musica en mi celular

me robaron mi celular la semana pasada y apenas pude acceder a mi cuenta de spotify lo que sucede es que cuando quiero descargar musica me dice que elimine mis decargas en otro dispositivo pero no lo tengo, elimine mis descargas desde la aplicacion y...

Visitor

me robaron mi celular la semana pasada y apenas pude acceder a mi cuenta de spotify lo que sucede es que cuando quiero descargar musica me dice que elimine mis decargas en otro dispositivo pero no lo...

AlejaR

Moderator

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I filter explicit songs on Blend playlists?

On other parts of the app, there's an option to filter out explicit songs when listening to an album/playlist. However, when I go to create/listen to Blend playlists, I can't find this option. It'd be particularly helpful when creating Blends with fa...

Casual Listener

On other parts of the app, there's an option to filter out explicit songs when listening to an album/playlist. However, when I go to create/listen to Blend playlists, I can't find this option. It'd b...

Yordan

Moderator

1504 Views

3 replies

0 likes

  • 1504 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hola! Quiero pasarme a plan premium y no me deja

Quiero obtener el plan individual y no me toma los datos de la tarjeta, por favor necesito una solución. Hace 1 mes que vengo con este problema, ya intente con varias

Visitor

Quiero obtener el plan individual y no me toma los datos de la tarjeta, por favor necesito una solución. Hace 1 mes que vengo con este problema, ya intente con varias

AlejaR

Moderator

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Nest speaker does not play although Spotify says it is playing.

On both Android and Windows Spotify apps it shows playing nest speaker, but it does not. Google assistant will activate Spotify, but no sound. I can choose the "Living Room Speaker" and still no sound. In all cases, Spotify shows it is playing but th...

Visitor

On both Android and Windows Spotify apps it shows playing nest speaker, but it does not. Google assistant will activate Spotify, but no sound. I can choose the "Living Room Speaker" and still no soun...

Eni

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution PODCAST not available

There is a content that I see as available but I face problems when I try to launch it.It is an italian podcast, I doubt about account region issues.Podcast: BRODOError Message: Couldn't find that pageSearch for something else?PlanPremiumCountryItaly...

Casual Listener

There is a content that I see as available but I face problems when I try to launch it. It is an italian podcast, I doubt about account region issues. Podcast: BRODO Error Message:  Couldn't...

Yonkeykong

Newbie

2041 Views

17 replies

3 likes

Other
  • 2041 Views
  • 17 replies
  • 3 likes

Superuser Contribution Issue with premium in different location

Plan Premium Country Singapore/Korea Device iPhone 12 Operating System iOS 16.2 My Question or Issue I am subscribing premium with Singtel buy-in option (in SG) and am currently in Korea. My user name: ***SNIP[moderator edit]SNIP*** but somehow all o...

Newbie

Plan Premium Country Singapore/Korea  Device iPhone 12 Operating System iOS 16.2   My Question or Issue   I am subscribing premium with Singtel buy-in option...

Alex

Spotify Legend

220 Views

1 replies

0 likes

Connect
Other
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify blend not including music for everyone on playlist

PlanPremiumCountryUSADeviceall devices My Question or IssueI joined a blend playlist with 7 other people, and not a single song added to the playlist was added for me. What is the point of blends if you’re going to have people join them and then not ...

Newbie

  Plan Premium Country USA Device all devices     My Question or Issue I joined a blend playlist with 7 other people, and not a single song added to the playlist was adde...

valeribanana

Regular

2244 Views

2 replies

1 likes

Other
  • 2244 Views
  • 2 replies
  • 1 likes

Superuser Contribution Kurdish Sorani Dialect font support

Please provide Kurdish (Sorani) font support. I'm listening to a lot of Kurdish songs, but unfortunately Spotify doesn't fully support Kurdish (Sorani font) in lyrics page.Example : https://open.spotify.com/track/53HIuSXxUyEZ5bafaoXCZ8?si=3e95a164d3c...

Casual Listener

Please provide Kurdish (Sorani) font support. I'm listening to a lot of Kurdish songs, but unfortunately Spotify doesn't fully support Kurdish (Sorani font) in lyrics page. Example :  https://...

31boux4ubwmahxnn7u4s

Casual Listener

819 Views

4 replies

0 likes

  • 819 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts Notifications problems

Hello Spotify community, I write because I have a problem and I haven't found a solution yet. The thing is that the podcast notifications for new episodes keep popping up even though I have the notifications turned off, besides that I don't follow an...

Casual Listener

Hello Spotify community, I write because I have a problem and I haven't found a solution yet. The thing is that the podcast notifications for new episodes keep popping up even though I have the notif...

BriParedes

Casual Listener

448 Views

2 replies

0 likes

Samsung
  • 448 Views
  • 2 replies
  • 0 likes

I don’t like the updated Spotify. I want the heart back. It’s inconvenient when driving

I believe the heart aspect of adding songs to your likes playlist is better than the new sleep timer. I feel as if the heart works because it’s not like every time I’m listening to Spotify I’m going to sleep. When driving the heart is also easier. I ...

Visitor

I believe the heart aspect of adding songs to your likes playlist is better than the new sleep timer. I feel as if the heart works because it’s not like every time I’m listening to Spotify I’m going ...

Dylanforr

Visitor

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluebooth Shokz Openrun audio laggy

PlanPremiumCountry DeviceSamsung Note 20 Ultra 5G with Shokz OpenRunOperating SystemAndroid 13 My Question or Issuespotify plays the songs with laggy audio from time to time. bluebooth pairing between the phone and earphone is within 1m distance. thi...

Visitor

  Plan Premium Country   Device Samsung Note 20 Ultra 5G with Shokz OpenRun Operating System Android 13   My Question or Issue spotify plays the songs with laggy audio from ...

Angusss74

Newbie

4594 Views

11 replies

2 likes

Samsung
  • 4594 Views
  • 11 replies
  • 2 likes

Superuser Contribution Echo Dot Kids - Spotify won't work

Plan - Premium Country - US Spotify account (but residing in UK) Device - Echo Dot Kids We have played Spotify music on our Alexa (echo dot) for years. A few weeks ago we bought one for my son to keep in his room. We cannot get Spotify to play on it ...

Newbie

Plan - Premium   Country - US Spotify account (but residing in UK)   Device - Echo Dot Kids   We have played Spotify music on our Alexa (echo dot) for years.  A few weeks ag...

zeitos

Newbie

5055 Views

2 replies

0 likes

Other
  • 5055 Views
  • 2 replies
  • 0 likes