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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

31nwh45mzjjq37moeyrf

Visitor

33506 Views

178 replies

15 likes

Other
  • 33506 Views
  • 178 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24435 Views

10 replies

3 likes

Other
  • 24435 Views
  • 10 replies
  • 3 likes

Superuser Contribution Attempting to play a particular track on Tesla seems to cause something like an audio driver crash

PlanPremiumCountryUnited States of AmericaDeviceTesla Model SOperating Systemv10.2 (2020.24.6.11 3f9850467abb) My Question or IssueWhen attempting to play the song "Believe Be Leave" by Aimer (https://open.spotify.com/track/4DZmrlN1EGm5j10dVWxKII) on...

Regular

Plan Premium Country United States of America Device Tesla Model S Operating System v10.2 (2020.24.6.11 3f9850467abb)   My Question or Issue When attempting to play the song "Believe B...

xMichaelcx

Casual Listener

4902 Views

19 replies

1 likes

Other
  • 4902 Views
  • 19 replies
  • 1 likes

Superuser Contribution I think everyone has sometimes an earworm he is listening to again and again.

I couldn‘t find the On Repeat button really to be honest. My suggestion is a small button either directly besides the Play button or just somewhere else where everyone can see it.

Visitor

I couldn‘t find the On Repeat button really to be honest. My suggestion is a small button either directly besides the Play button or just somewhere else where everyone can see it.

MihailY

Moderator

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Language Preference

Issue: Recommendations and generated playlists include music in multiple languages. Sub Issue: Disliking them does not result in less music in other languages. Solution: Allow users to select their music language preference.Use this to inform and res...

Regular

Issue: Recommendations and generated playlists include music in multiple languages.   Sub Issue: Disliking them does not result in less music in other languages.   Solution:&n...

picard102

Regular

482 Views

2 replies

2 likes

  • 482 Views
  • 2 replies
  • 2 likes

Superuser Contribution Podcast playback speed missing, again?

In the last few weeks it seems that the podcast playback speed in the web browser is missing and you are not able to change it on Android, shows up as 1X but 'greyed' out. Is change to playback speed coming back PlanPremiumCountryUSADeviceChrome/Andr...

Visitor

In the last few weeks it seems that the podcast playback speed in the web browser is missing and you are not able to change it on Android, shows up as 1X but 'greyed' out. Is change to playback speed...

HollyO

Visitor

3411 Views

2 replies

1 likes

Other
  • 3411 Views
  • 2 replies
  • 1 likes

Superuser Contribution Important Problem

Because of the time slider in the music playback part is very thin, sometimes I cannot listen to the parts of the music I want. Apple Music has no such problem about this topic.

Newbie

Because of the time slider in the music playback part is very thin, sometimes I cannot listen to the parts of the music I want. Apple Music has no such problem about this topic.

AlejaR

Moderator

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Cannot turn of subtitles

Why can't i turn off subtitles/closed captioning on spotify player on pc/laptop? No option to turn them off/on. I have a Macbook Air. Don't ask me for my device detail and if it's updated and whatnot...it is. Why is there NO option to turn them off/o...

Newbie

Why can't i turn off subtitles/closed captioning on spotify player on pc/laptop? No option to turn them off/on. I have a Macbook Air. Don't ask me for my device detail and if it's updated and whatnot...

4709 Views

0 replies

0 likes

  • 4709 Views
  • 0 replies
  • 0 likes

Why there is no «playlist radio» option in mobile application

In the application on the iphone and ipad, there is no way to turn on the radio by playlist.But, If you listen to music through applications for macbook — it has. Playlist: https://open.spotify.com/playlist/0LlHUZgWnFudhqUi9ZuqEu?si=7fea721f050348c8 ...

Casual Listener

In the application on the iphone and ipad, there is no way to turn on the radio by playlist. But, If you listen to music through applications for macbook — it has.   Playlist: ht...

kaworu_bloodpaw

Roadie

533 Views

1 replies

0 likes

Music
Other
  • 533 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect to Pioneer VSX Amplifier

PlanPremiumCountryFrance DeviceiPhone X; dell latitude 5520; iPhone 14; macbook AirOperating SystemiOS 16; Windows 11; My Question or Issue Hello, I am unable to connect to my Pioneer VSX-528 amplifier running the latest firmware (s9294.4004.1066), h...

Regular

Plan Premium Country France   Device iPhone X; dell latitude 5520; iPhone 14; macbook Air Operating System iOS 16; Windows 11;   My Question or Issue    Hello, I am una...

Lyubka

Moderator

2795 Views

1 replies

0 likes

Connect
  • 2795 Views
  • 1 replies
  • 0 likes

Superuser Contribution Presale codes

I have a Family Premium plan and I'm trying to get a presale code for a Local Natives concert at First Avenue in Minneapolis.I haven't received one in email and there doesn't seem to be a place for me to find it on the site or in the app.Any advice?

Visitor

I have a Family Premium plan and I'm trying to get a presale code for a Local Natives concert at First Avenue in Minneapolis. I haven't received one in email and there doesn't seem to be a place for...

Lyubka

Moderator

571 Views

1 replies

0 likes

Music
  • 571 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution editing playlist order / getting playlist out of folders

PlanPremiumCountryTurkey Device(PC / Samsung A70)Operating System(Android / Windows 11) My Question or Issuei cant edit playlist order or get my playlist out of folders like i cant use drag drop it just dont let me drop out of folder or put some play...

Regular

  Plan Premium Country Turkey   Device (PC / Samsung A70) Operating System (Android / Windows 11)   My Question or Issue i cant edit playlist order or get my playlist out o...

Lyubka

Moderator

860 Views

6 replies

0 likes

Samsung
  • 860 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcast streaming misbehaving

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 4aOperating SystemAndroid 13 (Tiramisu) My Question or IssueA few issues with podcasts started happening to me just today.First, while a podcast is playing in fullscreen, it forces itself to be in por...

Visitor

Plan Premium Country United States Device Google Pixel 4a Operating System Android 13 (Tiramisu)   My Question or Issue A few issues with podcasts started happening to me just today. ...

Lyubka

Moderator

270 Views

1 replies

0 likes

Other
  • 270 Views
  • 1 replies
  • 0 likes

My account got suspended for no reason

I have been waiting an email from specialty team for a month. My account got suspended for no reason. I had a playlist and it Get some followers, first playlist got many time picture and description removal. After few days my account got suspended an...

Newbie

I have been waiting an email from specialty team for a month. My account got suspended for no reason. I had a playlist and it Get some followers, first playlist got many time picture and description ...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Superuser Contribution I am unable to play Disctractible Podcast at all

My Question or IssueI have been trying to listen to the distractible podcast by Mark, Wade and Bob for a long time. Their podcast is with video and that is only available on Spotify. but no matter how much I try I cannot find the podcast at all. When...

Newbie

My Question or Issue I have been trying to listen to the distractible podcast by Mark, Wade and Bob for a long time. Their podcast is with video and that is only available on Spotify. but no matter ...

Alex

Spotify Legend

386 Views

1 replies

0 likes

Other
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with log in on Spotify for artists in Safari

For some specific reason it won't let me log in to my Spotify for artist account from the Safari browser, I put my credentials and everything, and it looks like it loads, but in the end it always shows an error. Or I simply put to start session, and ...

Newbie

For some specific reason it won't let me log in to my Spotify for artist account from the Safari browser, I put my credentials and everything, and it looks like it loads, but in the end it always sho...

romeosoroka

Newbie

1084 Views

2 replies

1 likes

  • 1084 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't play perfect by Ed sheeran and History by one direction

I can't play perfect by Ed Sheeran and History by one direction. I dont know what's goin on it's not even hided but still these two songs aren't playing anymore. Fix it asap i hope you understand.

Visitor

I can't play perfect by Ed Sheeran and History by one direction. I dont know what's goin on it's not even hided but still these two songs aren't playing anymore. Fix it asap i hope you understand.

Lyubka

Moderator

835 Views

3 replies

0 likes

  • 835 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Playlists] Playback Options- Reverse

Add an option to play music playlists in reverse order (in addition to in-order and shuffle). Perhaps a "Sort" feature could be added within the playlists themselves, with the ability to sort the songs within the playlist by certain criteria to manip...

Visitor

Add an option to play music playlists in reverse order (in addition to in-order and shuffle). Perhaps a "Sort" feature could be added within the playlists themselves, with the ability to sort the son...

Alex

Spotify Legend

613 Views

3 replies

0 likes

Playlists
  • 613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast videos with free spotify

PlanFreeCountryCanadaDeviceAndroid devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. Podcasts are only playing audio. Does the free version not allow video?

Casual Listener

Plan Free Country Canada Device Android devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. Podcasts are only playing audio. Does the fr...

Lyubka

Moderator

1255 Views

3 replies

0 likes

Other
  • 1255 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify starts by itself on my Yamaha receiver. HELP!

On my Yamaha RX-V6A receiver, Spotify randomly starts playing by itself. I'll be watching TV or playing my PS5 and all of a sudden the input changes itself to Spotify and it's playing classical type music that I NEVER listen to. There's NO other devi...

Visitor

On my Yamaha RX-V6A receiver, Spotify randomly starts playing by itself. I'll be watching TV or playing my PS5 and all of a sudden the input changes itself to Spotify and it's playing classical type ...

Frank451

Visitor

3140 Views

7 replies

1 likes

Connect
  • 3140 Views
  • 7 replies
  • 1 likes