Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
77196 Views
9 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanPremium then freeCountryFranceDeviceDesktop, Phone x2Operating SystemWindows 10, Android (Huawei), Android (Samsung) My Question or IssueWhenever I try to listen to the "Poterless" podcast, it has troubles loading. Even if I let it paused for a c...
Plan Premium then free Country France Device Desktop, Phone x2 Operating System Windows 10, Android (Huawei), Android (Samsung) My Question or Issue Whenever I try to listen to the "...
Spotify Legend
686 Views
3 replies
0 likes
Have a Family Premium plan, and I'm building a GUI to allow access to my full home automation and media controls, using WinEmb7 touch panel PC clients strewn throughout the house. I'd really like to embed a version of the Windows Spotify player in my...
Have a Family Premium plan, and I'm building a GUI to allow access to my full home automation and media controls, using WinEmb7 touch panel PC clients strewn throughout the house. I'd ...
2206 Views
0 replies
0 likes
PlanPremiumCountryBrasilDeviceXiaomi redmi 6Operating SystemAndroid 9 My Question or IssueSorry for the possibly bad english I've been using spotify for the last 5-6 yearsSince then, the UI has changed a bit, some new features have been added/impleme...
Plan Premium Country Brasil Device Xiaomi redmi 6 Operating System Android 9 My Question or Issue Sorry for the possibly bad english I've been using spotify for the last 5-6...
Moderator
438 Views
1 replies
0 likes
CountryAustralia My Question or Issue So i uploaded my song to spotify, had been gaining streams perfectly fine.Until recently, my streams for my song dropped, as well as it being frozen without gaining any at all. It says if people are listening at ...
Country Australia My Question or Issue So i uploaded my song to spotify, had been gaining streams perfectly fine. Until recently, my streams for my song dropped, as well a...
Visitor
9383 Views
3 replies
4 likes
PlanPremiumDeviceSamsung Galaxy A40 and Huawei Y6 2017Operating SystemAndroid 10My Question or IssueWhen I'm listening to music offline on my phone, it sometimes pauses after a set amount of time. It doesn't crash, just pauses. I don't know how long ...
Plan Premium Device Samsung Galaxy A40 and Huawei Y6 2017 Operating System Android 10 My Question or Issue When I'm listening to music offline on my phone, it sometimes pauses after a set amou...
Casual Listener
1262 Views
2 replies
0 likes
My Question or Issue: We previously were family members under a different Spotify premium account. We recently started a new premium account subscription. My account, as the premium account holder is great, as is one other family member. We primarily...
My Question or Issue: We previously were family members under a different Spotify premium account. We recently started a new premium account subscription. My account, as the premium account ...
823 Views
0 replies
0 likes
Platform WebOS - LG tv Free player I have two queries 1) Could you tell me what Bitrate to expect with the above configuration. 96 or 160kbps ? 2) Will I be able to get 320kbps on WebOS with Premium? Thank you
Platform WebOS - LG tv Free player I have two queries 1) Could you tell me what Bitrate to expect with the above configurati...
Casual Listener
1144 Views
1 replies
0 likes
Hi, I've googled this issue and found people with the same issue dating back to 2013, but I have not found a solution. When in the Spotify app (mac laptop and Android phone), it rarely sees my Sonos system. However, the Sonos app does see Spotify. I ...
Hi, I've googled this issue and found people with the same issue dating back to 2013, but I have not found a solution. When in the Spotify app (mac laptop and Android phone), it rarely sees ...
Moderator
3972 Views
5 replies
0 likes
PlanPremiumCountryPHDeviceSpotify Web PlayerOperating SystemWindows 10 My Question or IssueI tried to search something on Google Chrome when I logged in but the error says "Oops, something went wrong". When I tried to incognito (logged out), it can s...
Plan Premium Country PH Device Spotify Web Player Operating System Windows 10 My Question or Issue I tried to search something on Google Chrome when I logged in but the error says "O...
Casual Listener
978 Views
4 replies
0 likes
Hi! I recently got onto Spotify.me, the stats website but now it just redirects me to spotify for brands... am I doing something wrong? Or did the stats page move?
Hi! I recently got onto Spotify.me, the stats website but now it just redirects me to spotify for brands... am I doing something wrong? Or did the stats page move?
Moderator
12879 Views
3 replies
0 likes
PlanPremiumCountryNetherlandsOperating SystemWindows 10 ProBrowserChrome v83 My IssueWhen I try to right-click on the song currently playing (in the bottom left corner) I get a notification 'an error has occurred, please reload the page'. This is con...
Plan Premium Country Netherlands Operating System Windows 10 Pro Browser Chrome v83 My Issue When I try to right-click on the song currently playing (in the bottom left corner) I get...
Casual Listener
759 Views
6 replies
0 likes
Hello sir ,I can not post topic ,pls help. I bought couple of stanmore multi-room last month. I can set my favorite spotify album at preset No.1 2 and 3 , My wife set her favorite spotify album at preset No.4 5 and 6 , We use Spotify Family Plan . Wh...
Hello sir ,I can not post topic ,pls help. I bought couple of stanmore multi-room last month. I can set my favorite spotify album at preset No.1 2 and 3 , My wife set he...
343 Views
0 replies
0 likes
PlanPremiumCountryGreeceDevice My Question or IssueThe last weeks I use almost everyday, all day, the Spotify For Artists app both on my mobile and web browser.I noticed that almost every day, the counter sucks 30-80 streamings.BUT today was really a...
Plan Premium Country Greece Device My Question or Issue The last weeks I use almost everyday, all day, the Spotify For Artists app both on my mobile and web browser. I noticed that alm...
Spotify Legend
423 Views
2 replies
0 likes
PlanPremiumCountryUSADevicePS4Operating System My Question or IssueFor months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and I have to log in again or completely close the program and relaunch. Often times, ...
Plan Premium Country USA Device PS4 Operating System My Question or Issue For months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and...
Regular
546 Views
1 replies
1 likes
PlanPremiumCountryUSADevice Operating System My Question or IssueI would like to know which devices that do not have a camera or microphone are compatible with Spotify Offline. I am a longtime Premium user who would love to listen to Spotify at work,...
Plan Premium Country USA Device Operating System My Question or Issue I would like to know which devices that do not have a camera or microphone are compatible with Spotify Off...
Casual Listener
3055 Views
2 replies
0 likes
Hi, I'm trying to tag another artist in my bio. The instructions on the Spotify for Artist page state that you can do this by adding @ in front the name but it doesn't seem to work. I'm confused as to how we can use this to link to an artist we colla...
Hi, I'm trying to tag another artist in my bio. The instructions on the Spotify for Artist page state that you can do this by adding @ in front the name but it doesn't seem to work. I'm conf...
Visitor
17901 Views
19 replies
1 likes
Hello,My name is Belzifer and i'm an artist on Spotify. I have sent a beautiful song to Spotify playlist editors on the 7th June (or around this date), however today I have seen that I've sent the wrong genre. I have decided to correct it today but n...
Hello, My name is Belzifer and i'm an artist on Spotify. I have sent a beautiful song to Spotify playlist editors on the 7th June (or around this date), however today I have seen that I'v...
Spotify Legend
951 Views
3 replies
0 likes
in winter, 2019 i heared track and din't put like on it. But now i want to find it again and don't know how. One thing i remember that this was rap and there was a lot of sh*t words, and on cover was something like cuphead Sattan.
in winter, 2019 i heared track and din't put like on it. But now i want to find it again and don't know how. One thing i remember that this was rap and there was a lot of sh*t words, and on cover was...
Spotify Legend
557 Views
1 replies
0 likes
Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo DotMy Question or Issue:I have a family account that my wife and my 9 year old daughter use, as well as myself. My daughter has an echo dot in her bedroom and spotfiy is...
Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo Dot My Question or Issue: I have a family account that my wife and my 9 year old daughter use, as wel...
Newbie
24301 Views
30 replies
50 likes
PlanFree/PremiumCountryUnited StatesDevicePSrOperating System My Question or IssueSo whenever I try to access Spotify through the app on PlayStation it loads infinitely. When I try to use it through the quick menu and select a playlist it says "Song ...
Plan Free/Premium Country United States Device PSr Operating System My Question or Issue So whenever I try to access Spotify through the app on PlayStation it loads in...
Spotify Legend
3087 Views
5 replies
1 likes
