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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21342 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21342 Views
  • 16 replies
  • 0 likes

Unable to get Student Status Verified

I am currently enrolled at a university in california, but every time i try to apply for the student discount, it says it cannot verify that I am a student when i am.

  • Newbie
  • I am currently enrolled at a university in california, but every time i try to apply for the student discount, it says it cannot verify that I am a student when i am.
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Student
  • 301 Views
  • 1 replies
  • 0 likes

Student Discount in Taiwan

 There's still no student discount in Taiwan.Still waiting for.

  • Newbie
  •   There's still no student discount in Taiwan. Still waiting for.
  • Maxim
  • Spotify Star
  • 1131 Views
  • 1 replies
  • 5 likes
  • Student
  • 1131 Views
  • 1 replies
  • 5 likes

University removed from Eligibility list

PlanPremiumCountryUSA My Question or IssueMy university has been removed from the eligibility list for some reason. The help lines at both Spotify and SheerID have been completely unhelpful. How do I get my school added on this list? It is fully accr...

  • Newbie
  • Plan Premium Country USA      My Question or Issue My university has been removed from the eligibility list for some reason. The help lines at both Spotify and SheerID have been...
  • Loxer
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Student
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

I had my student discount for 4 or 5 months without any problem, though I cancelled it at the 5th or 6th payment. Now I am trying to get premium with student discount. When I click on the renew button there says that I will get the premium account wi...

  • Visitor
  • I had my student discount for 4 or 5 months without any problem, though I cancelled it at the 5th or 6th payment. Now I am trying to get premium with student discount. When I click on the renew butto...
  • Alfredo
  • Roadie
  • 534 Views
  • 4 replies
  • 0 likes
  • Student
  • 534 Views
  • 4 replies
  • 0 likes

Superuser Contribution Descuento de estudiante

Plan : Estudiante Free/Premium: Premium estudiante Country: México Device Iphone 6, Huwaei p20 Operating System Android My Question or Issue Me aprobaron el descuento de esrudiante y este se cobro con este precio durante 10 meses, despues de eso me c...

  • Newbie
  •   Plan : Estudiante Free/Premium: Premium estudiante Country: México   Device Iphone 6, Huwaei p20 Operating System Android   My Question or Issue  Me aproba...
  • William_13
  • Gig Goer
  • 1074 Views
  • 1 replies
  • 0 likes
  • Student
  • 1074 Views
  • 1 replies
  • 0 likes

students subscription not available

Country GermanyOperating System(Android .) My Question or Issue why can't I have the students subscription? every time I try to get the students premium subscription spotify will show me this message "Discount not availableAlternatively you may wish ...

  • Casual Listener
  •   Country  Germany Operating System (Android .)   My Question or Issue  why can't I have the students subscription? every time I try to get the students premium s...
  • cmcaggia3
  • Newbie
  • 647 Views
  • 4 replies
  • 0 likes
  • Student
  • 647 Views
  • 4 replies
  • 0 likes

Superuser Contribution My paysafecard

I charged my mypaysafecard with €50 EUR and i wanted to pay premium for 3 months but its allways refusing the payment and its telling me that the pin can not be used for this can Anyone help me ? PlanFree/PremiumCountry Im from belgium but im in spai...

  • Newbie
  • I charged my mypaysafecard with €50 EUR and i wanted to pay premium for 3 months but its allways refusing the payment and its telling me that the pin can not be used for this  can Anyone help ...
  • Julian
  • Moderator
  • 1340 Views
  • 1 replies
  • 0 likes
  • paysafecard
  • 1340 Views
  • 1 replies
  • 0 likes

Cannot make use of student discount

Hello,I was using student account for one year. Lastweek I tried to renew my student account by verifing my status via SheerID. However, I could not take advantage of student discount. I should have paid 7 TRY instead of 14 TRY, but it took 14 TRY.Wh...

  • Casual Listener
  • Hello, I was using student account for one year. Lastweek I tried to renew my student account by verifing my status via SheerID. However, I could not take advantage of student discount. I should hav...
  • angelamcn
  • Casual Listener
  • 352 Views
  • 1 replies
  • 0 likes
  • Student
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verified student status, still charged full price.

Plan Premium for students Country Denmark My Question or Issue I had my students status re-newed 10th of June and received an e-mail from Spotify saying "You're verified"... I was still charged the full price for a Premium account in July, and would ...

  • Newbie
  •   Plan Premium for students    Country Denmark    My Question or Issue I had my students status re-newed 10th of June and received an e-mail from Spotify s...
  • SergioDavid
  • Roadie
  • 1019 Views
  • 1 replies
  • 0 likes
  • Student
  • 1019 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

Hi so I am suppose to have the student discount but I’m being charged more and I went to log on to my Hulu and it’s tellkng me I have to pay 7$ a month but before I didn’t

  • Newbie
  • Hi so I am suppose to have the student discount but I’m being charged more and I went to log on to my Hulu and it’s tellkng me I have to pay 7$ a month but before I didn’t 
  • SergioDavid
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

I signed up for the student account by mistake i had been previously using premium with the vodafone offer and hadnt realised i had done the student one till it looked for verification and the card has been charged, can that be refunded back to the c...

  • Newbie
  • I signed up for the student account by mistake i had been previously using premium with the vodafone offer  and hadnt realised i had done the student one till it looked for verification and the ...
  • SergioDavid
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium + Hulu

Does the Premium + Hulu offer apply to Highschool students?

  • Newbie
  • Does the Premium + Hulu offer apply to Highschool students?
  • SergioDavid
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution ogrenciligim onaylandi premium olamadim

premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verilsin veya param iade edilsin. en kisa zamanda olmasin...

  • Regular
  • premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verils...
  • SergioDavid
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • Student
    Turkey
    turkiye
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge

I tried to sign up for the premium student discount. After I had entered my card information, it took me to a page where it said my card had not been charged, and that I still have to verify as a student. I never got to complete the process. But to m...

  • Newbie
  • I tried to sign up for the premium student discount. After I had entered my card information, it took me to a page where it said my card had not been charged, and that I still have to verify as ...
  • SergioDavid
  • Roadie
  • 761 Views
  • 2 replies
  • 0 likes
  • charged account
    charging my account
    Double Charged
    Student
    Student Discount Canada
    Students price problem
  • 761 Views
  • 2 replies
  • 0 likes

Superuser Contribution ogrenciligimin dogrulanmasi ama premium olmamam

dun buraya yazmistim ve bana geri donus yaptiniz. sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi te...

  • Regular
  • dun buraya yazmistim ve bana geri donus yaptiniz. sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi.  sizin anlattiginiz sekilde her adim...
  • SergioDavid
  • Roadie
  • 617 Views
  • 3 replies
  • 0 likes
  • Student
    Turkey
    turkish
  • 617 Views
  • 3 replies
  • 0 likes

I paid but not premium

PlanPremiumCountry TurkeyDeviceComputerOperating System Windows 10 My Question or Issue Hi, I used SheerID to use student premium. Then I launched Premium for 6.99 Turkish Liras. But premium has not been started even though money was taken from my ac...

  • Casual Listener
  • Plan Premium Country  Turkey Device Computer Operating System  Windows 10   My Question or Issue  Hi, I used SheerID to use student premium. Then I launched Premium for ...
  • aykutckir
  • Casual Listener
  • 299 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 299 Views
  • 1 replies
  • 0 likes

Student subscription not available

Hello,I am an international student in the netherlands and I havd the problem thatI can not apply for the student discount. Every time I click on the button I am told that the subscription is not available and I should check out myunidays.

  • Casual Listener
  • Hello, I am an international student in the netherlands and I havd the problem that I can not apply for the student discount. Every time I click on the button I am told that the subscription is not...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Student
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot access Hulu

I recently switched phones and when I downloaded Hulu onto my new phone it wouldn’t let me sign in. How do I activate Hulu again after switching to a new phone?

  • Newbie
  • I recently switched phones and when I downloaded Hulu onto my new phone it wouldn’t let me sign in. How do I activate Hulu again after switching to a new phone?
  • SergioDavid
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • Student
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan on a dorm

Hi!We are a group of students who live together in a college dorm. We will be living here for 3 or 4 months, and then we'll go on vacation, and back to our homes, which are really far apart. We wanted to know if the family plan would work a cople of ...

  • Newbie
  • Hi! We are a group of students who live together in a college dorm. We will be living here for 3 or 4 months, and then we'll go on vacation, and back to our homes, which are really far apart. We w...
  • SergioDavid
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes