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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21361 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21361 Views
  • 16 replies
  • 0 likes

Superuser Contribution Hi, I’m trying change country in settings using payment. But have only bags.

Hi, I’m trying change country in settings using payment. But have only bags.I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment card and country don’t match”. PlanPremium Student Count...

  • Casual Listener
  • Hi, I’m trying change country in settings using payment. But have only bags. I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment car...
  • Eni
  • Moderator
  • 704 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 704 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unresponsive

Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one

  • Casual Listener
  • Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one &n...
  • Saintcoconut
  • Casual Listener
  • 434 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 434 Views
  • 2 replies
  • 0 likes

I am a medical student and it takes 6 years to complete my courses and grad

I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Thanks already.

  • Visitor
  • I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Than...
  • icedlatte_
  • Newbie
  • 691 Views
  • 3 replies
  • 2 likes
  • 691 Views
  • 3 replies
  • 2 likes

Superuser Contribution Premium Student

PlanPremiumCountryVietnamDeviceIphone 7 plusOperating SystemIOS 16.7 My Question or IssueNow I use the Premium Student version of Spotify. The price of the Premium is 29,500 VND but when I pay through my VISA card, my wallet is deducted 40.000 VND. C...

  • Visitor
  • Plan Premium Country Vietnam Device Iphone 7 plus Operating System IOS 16.7   My Question or Issue Now I use the Premium Student version of Spotify. The price of the Premium is 29,500 ...
  • Joan
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium student

Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student

  • Visitor
  • Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student   
  • Dian
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 258 Views
  • 1 replies
  • 0 likes

Payment problem

PlanFree/PremiumCountryBrazilDeviceiPhone 8 plusOperating System My Question or IssueHey, I already have my student descount approved, so I'm trying to upgrade my account, but when I get on de payment page, always gets an error, even I changing my pa...

  • Visitor
  • Plan Free/Premium Country Brazil Device iPhone 8 plus Operating System     My Question or Issue Hey, I already have my student descount approved, so I'm trying to upgrade my accou...
  • Not applicable
  • 490 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 490 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't change my plan to Student even though I got confirmation I qualify

In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

  • Visitor
  • In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways ...
  • Vasil
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zda nejde cerpat sleva na ztp/p ? Dekuji liskova

Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou zvolit kategorii

  • Visitor
  • Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou ...
  • Elena
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont have pay

Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.

  • Visitor
  • Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.
  • Elena
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Gift card is not redeeming. How to cancel student discount period?

PlanFreeCountryFinlandDeviceIphone 12Operating SystemIOS 16.5.1 My Question or IssueGift card doesn’t redeem. I think it’s because I have the student discount period active. Is there any way to cancel the discount period so that my account would retu...

  • Casual Listener
  • Plan Free Country Finland Device Iphone 12 Operating System IOS 16.5.1   My Question or Issue Gift card doesn’t redeem. I think it’s because I have the student discount period active. ...
  • Keanu_C
  • Community Legend
  • 436 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 436 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for those studying abroad

Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices? Thanks

  • Visitor
  • Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices?      Thanks 
  • Eni
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong email for confirmation of my student ID

Hey, i’ve had a problem with my Spotify Subscription. For the last years i have a student subscription, moreover last week i checked my student ID in order to confirm my Student Plan. Apparently i made a mistake with my email, and i was charged with ...

  • Visitor
  • Hey, i’ve had a problem with my Spotify Subscription. For the last years i have a student subscription, moreover last week i checked my student ID in order to confirm my Student Plan. Apparently i ma...
  • Not applicable
  • 631 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 631 Views
  • 3 replies
  • 0 likes

I can't find my country on the verifying page(Korea)

PlanFree/PremiumCountrySouth Korea Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country South Korea   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 288 Views
  • 1 replies
  • 0 likes

Changing plan

Hello, I have purchased premium account, and i am paying 5.49€/mo , and i wanted to switch to student plan, and i have to pay 5.99€/mo. It is supposed to cheaper as a student, right?

  • Newbie
  • Hello,    I have purchased premium account, and i am paying 5.49€/mo , and i wanted to switch to student plan, and i have to pay 5.99€/mo.  It is supposed to cheaper as a student,...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 283 Views
  • 1 replies
  • 0 likes

I can't renew my student premium membership.

The website just says that I'm verified until November, and to select a plan. It then just shows my current plan, with no option to select. I'm not taken, and am not able to visit, any form of verification site.

  • Visitor
  • The website just says that I'm verified until November, and to select a plan. It then just shows my current plan, with no option to select. I'm not taken, and am not able to visit, any form of verifi...
  • Keanu_C
  • Community Legend
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switched phones and now I can`t get a Student discount

My Question or IssueHello,I recently switched phones and I tried getting back into my Spotify profile, however it kept on refusing to let me log in with my details and it kept giving me an error message that the account does not exist. I went on my b...

  • Visitor
  • My Question or Issue Hello, I recently switched phones and I tried getting back into my Spotify profile, however it kept on refusing to let me log in with my details and it kept giving me an error ...
  • Joan
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Link Student Premium doesn't work

Hello,I'm a student and I've been verified by SheerId, who sent me the confirmation email.But the link to finalize the subscription on Spotify via this email doesn't work, impossible to click on it.SheerId sends the problem back to Spotify and Spotif...

  • Visitor
  • Hello, I'm a student and I've been verified by SheerId, who sent me the confirmation email. But the link to finalize the subscription on Spotify via this email doesn't work, impossible to click on ...
  • Yordan
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 251 Views
  • 1 replies
  • 0 likes