Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9585 Views

10 replies

1 likes

Premium for Students
  • 9585 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

136246 Views

98 replies

139 likes

Premium for Students
  • 136246 Views
  • 98 replies
  • 139 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

32415 Views

19 replies

1 likes

Premium for Students
  • 32415 Views
  • 19 replies
  • 1 likes

Working

Hello , i pay premium for student and doesnt working premium why pls help thanks .

Newbie

Hello , i pay premium for student and doesnt working premium why pls help thanks .

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Student discount

Hi, i've Just signed in spotify premi. I'v chosen The Student discount And i've verified My student identity, But I received three payments of 4,99€. Why It happens? And what Can I do To have back My Money?

Casual Listener

Hi, i've Just signed in spotify premi. I'v chosen The Student discount And i've verified My student identity, But I received three payments of 4,99€. Why It happens? And what Can I do To have back My...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Promoção para Estudantes / Promotion for students

Há algum tempo vocês lançaram uma promoção de assinatura por metado do preço para estudantes universitários, foi muito divulgado em várias mídias, o que me levou a tentar também, segundo informações no site de vocês eu não precisava cancelar, só alte...

Newbie

...he price for college students, it was widely disseminated in various media, what led me to try also, according to information on the site of you I did not need to cancel, just change, and I went and d...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Netherlands: Can't pay for student discount

NEDERLANDS HIERONDER Help, I want to use the student discount, but I don't have a creditcard. I can only pay with iDeal. I can pay for Premium and more, but student discount only offer the option to pay with creditcard. The customer service of Spotif...

Casual Listener

NEDERLANDS HIERONDER   Help, I want to use the student discount, but I don't have a creditcard. I can only pay with iDeal. I can pay for Premium and more, but student discount only offer the o...

niekske

Newbie

418 Views

3 replies

1 likes

  • 418 Views
  • 3 replies
  • 1 likes

Solved!! From premium to student

Hi there,I'm currently a premium member but just realised being a student I'm probably eligible for the discounted rate. Can anyone please tell me if the student rate is available in NZ and if so, how to make the transition without closing my account...

Casual Listener

Hi there, I'm currently a premium member but just realised being a student I'm probably eligible for the discounted rate. Can anyone please tell me if the student rate is available in NZ and if so, ...

WendyR1

Casual Listener

515 Views

4 replies

0 likes

  • 515 Views
  • 4 replies
  • 0 likes

I can not subscribe to student and there is no helpline

my payment for student discount does not go through, only the full payment of 9.99$ . i can not get hold og the spotify team , does anyone know the link to get touch with them? it only gives me this :Oops, seems your card or payment provider is havin...

Newbie

my payment for student discount does not go through, only the full payment of 9.99$ . i can not get hold og the spotify team , does anyone know the link to get touch with them?  it only gives m...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

No ingresa a premium plan estudiantil. Tengo doble cobro

Ayer en la tarde pague el plan Premium estudiantil, se me realizó doblemente el cobro, quizá di dos clics al aceptar y aun así no puedo ingresar a Premium. Ya cerré sesión, la inicie nuevamente y sigo sin gozar de Premium. Que puedo hacer para tener ...

Casual Listener

Ayer en la tarde pague el plan Premium estudiantil, se me realizó doblemente el cobro, quizá di dos clics al aceptar y aun así no puedo ingresar a Premium. Ya cerré sesión, la inicie nuevamente y sig...

asskickerqueen

Newbie

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

I have been charged for a student acount without getting my school identified?

I was about to subscribe for Spotify Student but realized that my school wast on the list so i couldnt get it i left the page but i still got charged for 50 DKK ?? I checked my spotify acount and its still spotify Free ? So how can i get my Money bac...

Newbie

I was about to subscribe for Spotify Student but realized that my school wast on the list so i couldnt get it i left the page but i still got charged for 50 DKK ?? I checked my spotify acount and its...

Maxim

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student was cancelled after 1 Month

I bought Spotify Student for 12 months on the 18.4.17 and was charged 4.99 EuroOn the 18.5.17 Spotify Limited charged me 9.99 Euro.I got an E-Mail on the 25.4.17 telling me, my Spotify Student is ending soon.My UniDays Account was refreshed before bu...

Newbie

I bought Spotify Student for 12 months on the 18.4.17 and was charged 4.99 Euro On the 18.5.17 Spotify Limited charged me 9.99 Euro. I got an E-Mail on the 25.4.17 telling me, my Spotify Stude...

Leonardo

Roadie

390 Views

1 replies

0 likes

Subscription
  • 390 Views
  • 1 replies
  • 0 likes

Descuento estudiante

Hola,He agregado la información para pedir spotify premium a través del descuento de estudiante. Al agregar la informació me he equivocado al escribir el correo. En mi banco sale la operación como pendiente, aún no se ha cargado. Me preguntaba si hab...

Newbie

Hola, He agregado la información para pedir spotify premium a través del descuento de estudiante. Al agregar la informació me he equivocado al escribir el correo. En mi banco sale la operación como ...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Problem with tha payment and the student premium

Hello! I tried to get the student discount, but I got charged twice and eventually I didn't get the premium, I couldn't verify my student identity. Can you help me? thanks a lot!

Newbie

Hello! I tried to get the student discount, but I got charged twice and eventually I didn't get the premium, I couldn't verify my student identity. Can you help me? thanks a lot! 

dose_cola

Newbie

528 Views

5 replies

2 likes

  • 528 Views
  • 5 replies
  • 2 likes

Superuser Contribution Trouble getting my card accepted for Student discount

Hi! I wanted to upgrade my account to premium with the Student -50% offer but I can't register any of my 4 credit cards and I keep getting the same one message, though I tried cards from 3 different banks. "Oops, seems your card or payment provider i...

Newbie

Hi!   I wanted to upgrade my account to premium with the Student -50% offer but I can't register any of my 4 credit cards and I keep getting the same one message, though I tried cards from 3 d...

Katerina

Spotify Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Can't pay fot an student account with ideal only credit card?

I just want to buy spotify premium with the 50% student discount but can i only pay with a credit card? Not with ideal? Can anybody help me?

Newbie

I just want to buy spotify premium with the 50% student discount but can i only pay with a credit card? Not with ideal? Can anybody help me?

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Charged twice for student discount

I was charged twice for a student discount plan. How do i get refunded ?

Casual Listener

I was charged twice for a student discount plan. How do i get refunded ?

Jacob

Community Legend

520 Views

3 replies

0 likes

  • 520 Views
  • 3 replies
  • 0 likes

From Special Offer to Spotify Premium (Student)

Hello guys,So actually in germany there is a offer for Spotify Premium for 0,99€ for 3 months. I'm thinking to take this offer but I'm not really interested in paying 9,99€ afterwards. But as a student could I get after the 3 months the student offer...

Newbie

Hello guys, So actually in germany there is a offer for Spotify Premium for 0,99€ for 3 months. I'm thinking to take this offer but I'm not really interested in paying 9,99€ afterwards. But as a stu...

Maxim

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Cannot get my student discount

When I tried to get my student discount applied with my unidays code, it says my student credentials are associated with another account. I have not gotten premium with my student discount before so I don't know where the issue is. I contacted Spotif...

Casual Listener

When I tried to get my student discount applied with my unidays code, it says my student credentials are associated with another account. I have not gotten premium with my student discount before so ...

shenead

Casual Listener

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

Being charged wrong for premium

Is there any way to get refunded on Spotify premium because I have been using Student Spotify for a while now and it has only charged me 4.99 a month until the latest charge which was 9.99. I am still a student and was wondering what the problem was ...

Newbie

Is there any way to get refunded on Spotify premium because I have been using Student Spotify for a while now and it has only charged me 4.99 a month until the latest charge which was 9.99. I am stil...

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Using Multiple Offers

I have a quick question. Let's say I take the new offer of 3 months for $0.99, (which says the payment would be $9.99 afterward) and am a student. Are we able to take the offer, then switch the subscription over to the student discount afterward? I h...

Newbie

I have a quick question. Let's say I take the new offer of 3 months for $0.99, (which says the payment would be $9.99 afterward) and am a student. Are we able to take the offer, then switch the ...

Maxim

Spotify Star

695 Views

1 replies

0 likes

  • 695 Views
  • 1 replies
  • 0 likes

Solved!! If i resign up as a student will i lose all my music/playlists?

I am a student who's one year subscription has ended. I am still a student, and want to re-sign up. Will I lose all my music/playlists?

Visitor

I am a student who's one year subscription has ended. I am still a student, and want to re-sign up. Will I lose all my music/playlists? 

leeps_

Regular

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Solved!! Improper billing - Spotify for Students (PT-BR)

Olá, sou do Brasil, tive uma cobrança indevida no meu cartão de credito. Eu estava vendo se minha instituição de ensino estava na lista para me qualificar para o desconto para estudantes, mas ela não estava na lista. Em seguida verifiquei se minha an...

Newbie

...he site, but soon after I was notified of the charge on my card of the monthly premium amount for students.   I would ask for the chargeback of the amount so I can make the regular Premium m...

Maxim

Spotify Star

1069 Views

1 replies

0 likes

SheerID Students Improper billing PT-BR BR
  • 1069 Views
  • 1 replies
  • 0 likes