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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 133703 Views
  • 32 replies
  • 8 likes
  • 133703 Views
  • 32 replies
  • 8 likes

Verifying address code for Premium Family

Hello there. I've registered for the family account. However, there seems to be a problem with my sister's account. Just recently they have asked her to verify her address. Even though she has done that, apparently it was incorrect which is odd as we...

  • Newbie
  • Hello there. I've registered for the family account. However, there seems to be a problem with my sister's account. Just recently they have asked her to verify her address. Even though she has done t...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Problem with Spotify family

Hello,My brother in law has tried several times to add me to his spotify family group. I already have an existing account however I am not receiving any email or notification to join. I am registered at the same home address. I have checked spam and ...

  • Regular
  • Hello, My brother in law has tried several times to add me to his spotify family group. I already have an existing account however I am not receiving any email or notification to join. I am r...
  • phoebe_beirne
  • Music Fan
  • 1115 Views
  • 8 replies
  • 0 likes
  • 1115 Views
  • 8 replies
  • 0 likes

How to cancel premium and convert to family plan

My mother invited me into the family premium and I accepted before I canceled the premium I already had. Now, when I go to cancel my subscription, it says I can't because I'm only on the family plan. Is it going to charge me for the premium I had bef...

  • Newbie
  • My mother invited me into the family premium and I accepted before I canceled the premium I already had. Now, when I go to cancel my subscription, it says I can't because I'm only on the family plan....
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

TENGO PROBLEMAS AL INGRESARNO ES LA PRIMERA VEZ TENGO EL MISMO PROBLEMA, NO ME RECONOCE A LOS OTROS USUARIOS PARA QUE OCUPEN EL PLANINDICO SU NOMBRE COMPLETO, LA MISMA DIRECCION QUE LA MIA Y EL MISMO CODIGO POSTAL Y CIUDAD (EN MI PAIS NO OCUPAMOS ZIP...

  • Newbie
  • TENGO PROBLEMAS AL INGRESAR NO ES LA PRIMERA VEZ TENGO EL MISMO PROBLEMA, NO ME RECONOCE A LOS OTROS USUARIOS PARA QUE OCUPEN EL PLAN INDICO SU NOMBRE COMPLETO, LA MISMA DIRECCION QUE LA MIA Y EL M...
  • MonicaM_Bogota
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Buen dia : Solicito su apoyo ya que al contratar mi plan familiar , los integrantes de mi familia no pueden obtener los beneficio de mi plan famialiar y pasar a Premium , en verdad es frustante de que mis familiares tengan estos iconvenientes , ya qu...

  • Newbie
  • Buen dia :   Solicito su apoyo ya que al contratar mi plan familiar , los integrantes de mi familia no pueden obtener los beneficio de mi plan famialiar y pasar a Premium , en verdad es frusta...
  • MonicaM_Bogota
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar premium entre compañeros de trabajo

Buenos días,Mis compañeros de trabajo y yo nos planteamos la posibilidad de hacernos una cuenta premium familiar. No compartimos casa física, pero sí un despacho durante 12 horas al día. Solo nos falta compartir techo a la hora de dormir, y sería un ...

  • Newbie
  • Buenos días, Mis compañeros de trabajo y yo nos planteamos la posibilidad de hacernos una cuenta premium familiar. No compartimos casa física, pero sí un despacho durante 12 horas al día. Solo nos f...
  • MonicaM_Bogota
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution my family members are gone

i forgot to pay for my family premium for just a few days. i paid it today but just recognized all of my family members are gone. i need to add them back. can you do it in an easier way?

  • Newbie
  • i forgot to pay for my family premium for just a few days. i paid it today but just recognized all of my family members are gone. i need to add them back. can you do it in an easier way?
  • MonicaM_Bogota
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

payment

Hi since august 23 that my premium account is not working and don't let me hear music. Despite all of my tries to pay, the sistem wont let me pay so how can I have my premium account again?

  • Newbie
  • Hi since august 23 that my premium account is not working and don't let me hear music. Despite all of my tries to pay, the sistem wont let me pay so how can I have my premium account again?
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Aún no tengo spotify premium y ha pasado el pago dos veces

Aún no tengo spotify premium y se ha cobrado dos veces Spotify dos días consecutivos y no he recibido alguna respuesta y el banco ha pasado exitoso los dos cobros no sirve Spotify para estudiantes

  • Newbie
  • Aún no tengo spotify premium y se ha cobrado dos veces Spotify dos días consecutivos  y no he recibido alguna respuesta  y el banco ha pasado exitoso los dos cobros  no sirve Spotif...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Plano familiar com problema

Boa tarde. Eu tenho uma conta familiar ja tem mais d e1 ano... e recentemente o spotify tirou todas as minhas contas "dependentes" da minha lista, e agora eu coloco o email para convidar novamente, e nao da certo. Ele envia o email com convite e a ch...

  • Casual Listener
  • Boa tarde.   Eu tenho uma conta familiar ja tem mais d e1 ano... e recentemente o spotify tirou todas as minhas contas "dependentes" da minha lista, e agora eu coloco o email para convidar nov...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Conta premium familiar não envia convite.

A minha conta não esta enviando convite para membros da minha familia. coloco o email e mando, diz que está pendente, mas nã chega na caixa de entrada e nem no span. Ja mande e reenviei fiz o procedimento a mais de 4 horas e nada do email chegar.

  • Casual Listener
  • A minha conta não esta enviando convite para membros da minha familia. coloco o email e mando, diz que está pendente, mas nã chega na caixa de entrada e nem no span. Ja mande e reenviei fiz o procedi...
  • Bittencourt
  • Spotify Star
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Konto założyciela subskrypcji rodzinnej zostało usunięte

Cześć, jakiś czas temu zdecydowałem się na usunięcie konta z facebook'a, zapomniałem, że mam je połączone ze spotify, tym samym będąć założycielem subskrypcji rodzinnej, jak uzyskać dostęp do zarządzania listą osób tak by móc dodać swoje nowe konto z...

  • Newbie
  • ...arządzania listą osób tak by móc dodać swoje nowe konto z facebooka jako część Spotify Premium Family ?
  • 385 Views
  • 0 replies
  • 0 likes
  • PL
    Spotify Premium Family problem
  • 385 Views
  • 0 replies
  • 0 likes

Plan famliar y país de residencia

Hola! Mis compañeros de piso y yo estamos pensando en contratar el Premium familiar, pero mi problema es que entro y salgo del país regularmente por motivos de trabajo y me gustaría saber si podría seguir usando este tipo de abono durante mis estanci...

  • Newbie
  • Hola! Mis compañeros de piso y yo estamos pensando en contratar el Premium familiar, pero mi problema es que entro y salgo del país regularmente por motivos de trabajo y me gustaría saber si podría s...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Erro no plano familiar

Bom dia. Eu e alguns membros da minha família temos o plano premium e do nada alguns de nós não fazemos mais parte do plano. Quando enviamos convites e preenchemos nosso endereço, ele informa que o endereço não confere. O que posso fazer? O estranho ...

  • Newbie
  • Bom dia. Eu e alguns membros da minha família temos o plano premium e do nada alguns de nós não fazemos mais parte do plano. Quando enviamos convites e preenchemos nosso endereço, ele informa que o e...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

cant verify address when accepting premium family account

I got the invitation to join premium for family from my brother, but everytime i input the same address as my bro, its said that it can't verify the address. How to solve this problem ?

  • Newbie
  • I got the invitation to join premium for family from my brother, but everytime i input the same address as my bro, its said that it can't verify the address. How to solve this problem ?
  • mijaenvall
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Switching from one family plan to another?

My cousin recently started a family plan and wanted me to join, however I had my own family plan that was active. I cancelled the active family plan and click to accept my cousin's invitation to join his family plan but comes up with an error page sa...

  • Newbie
  • My cousin recently started a family plan and wanted me to join, however I had my own family plan that was active. I cancelled the active family plan and click to accept my cousin's invitation to j...
  • Maxim
  • Spotify Star
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Failed in sending the invite link for family plan

I'm haveing trouble sending a invite link to a family member at gmail. The member did get the invite link even after I sent it multiple times. It is not in his spam folder as well. Thank You

  • Newbie
  • I'm haveing trouble sending a invite link to a family member at gmail. The member did get the invite link even after I sent it multiple times. It is not in his spam folder as well.   Thank Y...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

[Family] Allow Family Members with a different Address

Hi my family members were disconnected from premium family for no reason. Now i tried to invite them and the answer is that they have non right because thy don't leave with me. My account is fabiocatalano

  • Newbie
  • Hi my family members were disconnected from premium family for no reason. Now i tried to invite them and the answer is that they have non right because thy don't leave with me. My account is fabiocatalano
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

New accounts for Spotify Premium Family

I have signed up for Spotify Premium Family and trying to add my two daughters who do not have accounts. When I try to register them from the invite they have received in their email, the registration does not complete. I am left with a spinning whee...

  • Casual Listener
  • I have signed up for Spotify Premium Family and trying to add my two daughters who do not have accounts. When I try to register them from the invite they have received in their email, the r...
  • raycastro
  • Newbie
  • 572 Views
  • 6 replies
  • 0 likes
  • 572 Views
  • 6 replies
  • 0 likes

Problemas com plano familiar

Participo de um plano familiar, tenho todos os recursos do premium, menos passar de músicas sem limites...alguém pode me explicar ?

  • Newbie
  • Participo de um plano familiar, tenho todos os recursos do premium, menos passar de músicas sem limites...alguém pode me explicar ?
  • Bittencourt
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes