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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Tim young and music

Io ho come abbonamento tim young and music e dal primo di maggio ci offrono 2 giga al mese di Spotify premium e altre piattaforme. Vorrei sapere come si attiva l'account premium con l'abbonamento tim

  • Newbie
  • Io ho come abbonamento tim young and music e dal primo di maggio ci offrono 2 giga al mese di Spotify premium e altre piattaforme. Vorrei sapere come si attiva l'account premium con l'abbonament...
  • xleviz
  • Casual Listener
  • 9191 Views
  • 7 replies
  • 3 likes
  • 9191 Views
  • 7 replies
  • 3 likes

Paying twice after cancelling an account

I made a second account to try and set up premium with uni days but this didn't work for me and so I decided to cancel one account and pay the full price for premium. However I have been charged two sets of 9.99 instead of one even though I cancelled...

  • Newbie
  • I made a second account to try and set up premium with uni days but this didn't work for me and so I decided to cancel one account and pay the full price for premium. However I have been charged two ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Charged twice for Student discount and yet dont have it

I subscribed to the student discount and was charged TWICE and still do not have anything. Please help

  • Newbie
  • I subscribed to the student discount and was charged TWICE and still do not have anything. Please help
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

No puedo activar premium con entel

Por favor ayudenme a activar spotify premium con entel, ya que no me reconoce como premium

  • Newbie
  • Por favor ayudenme a activar spotify premium con entel, ya que no me reconoce como premium
  • itu_
  • Community Legend
  • 4429 Views
  • 1 replies
  • 0 likes
  • 4429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Mi padre me ha mandado la invitacion para el plan familiar y ahora no la encuentro! Que puedo hacer?

  • Newbie
  • Mi padre me ha mandado la invitacion para el plan familiar y ahora no la encuentro! Que puedo hacer? 
  • JulianA_Bogota
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ik heb ineens de gratis versie ipv premium.

En ik weet ook hoe het komt, namelijk doordat mijn betaling misgegaan is. Dit was overigens de 28e en ik heb nu zonder verzonden e-mail (ik heb gecheckt) ineens de gratis versie. Nu wil ik wel graag betalen, maar dan wil ik wel weten waar naartoe en ...

  • Newbie
  • En ik weet ook hoe het komt, namelijk doordat mijn betaling misgegaan is. Dit was overigens de 28e en ik heb nu zonder verzonden e-mail (ik heb gecheckt) ineens de gratis versie. Nu wil ik wel graag ...
  • JulianA_Bogota
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution You dont spend my money

I spend 7 tl but my student premium account was not activated ı want my money back . You said we spent your money in 48 hours but you dont.

  • Casual Listener
  • I spend 7 tl but my student premium account was not activated ı want my money back . You said we spent your money in 48 hours but you dont.
  • JulianA_Bogota
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled Itunes subscription to subscribe using my local telco provider subscription

Itunes already confirmed that my subscription with them expired and that they are not charging me but in my Subscription details in Spotify - payment is still through Itunes. I want to subscribe through Spotify instead.

  • Newbie
  • Itunes already confirmed that my subscription with them expired and that they are not charging me but in my Subscription details in Spotify - payment is still through Itunes.  I want to subscrib...
  • JulianA_Bogota
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution !!!!HELP!!!!

I bought spotify premium for student. But i accidentally cancelled it. But i bought it again, can u help me because im running low in money. I used my student plan. The 4.99

  • Newbie
  • I bought spotify premium for student. But i accidentally cancelled it. But i bought it again, can u help me because im running low in money. I used my student plan. The 4.99  
  • JulianA_Bogota
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I somehow signed up with 3 different email addresses... and I am getting charged on my credit card for one of them being upgraded to Premium but all three accounts are showing as "Free". Help!

  • Newbie
  • I somehow signed up with 3 different email addresses... and I am getting charged on my credit card for one of them being upgraded to Premium but all three accounts are showing as "Free". Help!
  • JulianA_Bogota
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscrípcion

Me cobraron la cuenta premium y no me la dieron, sigo siendo gratis 

  • Newbie
  • Me cobraron la cuenta premium y no me la dieron, sigo siendo gratis 
  • JulianA_Bogota
  • Roadie
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Superuser Contribution can't read the pin code on the gift card

can you help me? i cant read the pin code on the gift card. What should i do now ?

  • Newbie
  • can you help me? i cant read the pin code on the gift card. What should i do now ?  
  • JulianA_Bogota
  • Roadie
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda para cancelar subscripción

No puedo cancelar mi suscripcion y se me sigue cobrando de mi tarjeta y aparte sale que no disfruto ninguna membresia solo spotify free

  • Newbie
  • No puedo cancelar mi suscripcion y se me sigue cobrando de mi tarjeta y aparte sale que no disfruto ninguna membresia solo spotify free
  • JulianA_Bogota
  • Roadie
  • 154 Views
  • 2 replies
  • 0 likes
  • 154 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ya pague Spotify premium

Ya hice el pago de Spotify premium y me siguen cobrando me llego un correo en donde me avisan que en cinco días y no lo tendré pero yo ya realice el pago con una tarjeta de regalo de $100, favor de validar esta situación

  • Visitor
  • Ya hice el pago de Spotify premium y me siguen cobrando me llego un correo en donde me avisan que en cinco días y no lo tendré pero yo ya realice el pago con una tarjeta de regalo de $100, favor de v...
  • JulianA_Bogota
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familjeprenumeration

Jag är ansluten till en familjeprenumeration men ni fortsätter att dra 99 kr från mig varje månad. Hur blir jag av med den kostnaden?

  • Newbie
  • Jag är ansluten till en familjeprenumeration men ni fortsätter att dra 99 kr från mig varje månad. Hur blir jag av med den kostnaden?
  • JulianA_Bogota
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem/ Ödeme sorunu

Merhaba spotify öğrenci indiriminden faydalanmak için ilk önce ödeme yaptım.sonra öğrenci bilgilerimi girdim ama sonra uygulamadan çıktım.ve geri girdiğimde ödeme sayfası yoktu. Tekrar denedim. Aynı şekilde tekrar ödeme bilgileri girdim. Bilgileri do...

  • Newbie
  • Merhaba spotify öğrenci indiriminden faydalanmak için ilk önce ödeme yaptım.sonra öğrenci bilgilerimi girdim ama sonra uygulamadan çıktım.ve geri girdiğimde ödeme sayfası yoktu. Tekrar denedim. Aynı ...
  • JulianA_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plano familiar

Minha esposa fez um plano família, cancelei meu plano das épocas que era solteiro para entrar no plano dela. Estão dizendo que tenho 5 dias pois os endereços não batem, como ajustar e colocar o mesmo endereço?

  • Newbie
  • Minha esposa fez um plano família, cancelei meu plano das épocas que era solteiro para entrar no plano dela.  Estão dizendo que tenho 5 dias pois os endereços não batem, como ajustar e colocar ...
  • JulianA_Bogota
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Canceling payment for a ghost account

Can anyone tell me how to cancel a “ghost” account? I’ve logged into my accounts and checked if it was premium and it wasn’t. How do I find out if someone has my payment as theirs?

  • Newbie
  • Can anyone tell me how to cancel a “ghost” account? I’ve logged into my accounts and checked if it was premium and it wasn’t. How do I find out if someone has my payment as theirs? 
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Changing the subscriber of family

Hey guys,I have a problem. I need to change subscriber in my spotify family.Basically I need to change the member who is going to pay for the family and who can kick members out of the family. Help please Phil.

  • Newbie
  • Hey guys, I have a problem. I need to change subscriber in my spotify family. Basically I need to change the member who is going to pay for the family and who can kick members out of the family.&nb...
  • laurenluvsmusic
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Oops,seems your card or payment provider is having a bad day

Ive been using premium for like 1 years now and suddenly a message shows up and tells me that i need to update my payment details everytime i try with my card or my friends card i get this message im just tired of it help me if you can

  • Casual Listener
  • Ive been using premium for like 1 years now and suddenly a message shows up and tells me that i need to update my payment details everytime i try with my card or my friends card i get this message im...
  • Namouna
  • Newbie
  • 1065 Views
  • 8 replies
  • 0 likes
  • 1065 Views
  • 8 replies
  • 0 likes