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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6805 Views
  • 23 replies
  • 2 likes
  • 6805 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charged extra

I only signed up for the 3 month 99 cent summer deal and then continued to be charge afterwards and thats not what i wanted at all.

  • Newbie
  • I only signed up for the 3 month 99 cent summer deal and then continued to be charge afterwards and thats not what i wanted at all.
  • Alfredo
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Se me desconto el dinero no me hicieron premium

yo borre todo igual no me devolvieron... pague anual nomas  

  • Newbie
  • yo borre todo igual no me devolvieron... pague anual nomas 😕 
  • AranzaC26
  • Newbie
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium
  • 243 Views
  • 1 replies
  • 0 likes

IMPOSSIBLE TO ACESS MY INFO IN THE FAMILY PLAN

Hello! Im having trouble accessing my account with the family premium. The info of my adress is the same as the member thay pays for it. We live in the same house but I dont know whats going on...

  • Newbie
  • Hello! Im having trouble accessing my account with the family premium. The info of my adress is the same as the member thay pays for it. We live in the same house but I dont know whats going on...&nb...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Not a Student anymore - won't let me switch plans

Hi - My payment methods failed because I got a new card. When I try to enter my new card information, it then wants me to verify I'm a student (I'm not, I graduated, I've been paying the full 9.99 for months and I'd like to continue doing so). How do...

  • Newbie
  • Hi -  My payment methods failed because I got a new card. When I try to enter my new card information, it then wants me to verify I'm a student (I'm not, I graduated, I've been paying the full ...
  • jsannn
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Me he suscrito a premium gratis durante un mes pero no se activa

Hola Mi problema es que me he suscrito a premium gratis de un mes pero no se activa. No puedo poner la cancion que quiera y tampoco descargarlas. He puesto mi tarjeta y me ha llegado un correo confirmandome que estoy suscrito a premium durante un mes...

  • Newbie
  • Hola  Mi problema es que me he suscrito a premium gratis de un mes pero no se activa. No puedo poner la cancion que quiera y tampoco descargarlas. He puesto mi tarjeta y me ha llegado un correo...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Updating Payment

I'm trying to udpate my payment information to a new credit card. Every time I do so, it is taking me to student verification. I am not a student anymore, so it wont let me finish the process. How do I update my payment information without going thro...

  • Visitor
  • I'm trying to udpate my payment information to a new credit card. Every time I do so, it is taking me to student verification. I am not a student anymore, so it wont let me finish the process. How do...
  • Kbrit0
  • Newbie
  • 161 Views
  • 2 replies
  • 0 likes
  • 161 Views
  • 2 replies
  • 0 likes

Subscription price increased without my consent

For some reason my account has been upgraded to premium family without my consent. At no point did I requuest this, or accept new charges. I have only just noticed by looking at my bank statement, I have been charged for two months worth at £14.99, i...

  • Newbie
  • For some reason my account has been upgraded to premium family without my consent. At no point did I requuest this, or accept new charges. I have only just noticed by looking at my bank statement, I ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Signed up for free trial at the end of the month

So i signed up for the one month free trial thinking i'd get like 4weeks or 30 days, but i only get 1 day because it's the end of the month. Can i do anything about this?

  • Newbie
  • So i signed up for the one month free trial thinking i'd get like 4weeks or 30 days, but i only get 1 day because it's the end of the month. Can i do anything about this?
  • Genyc
  • Gig Goer
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

How to cancel my premium?!

I randomly got charged last month for the subscription of $9.99. When I went to cancel it, it says I'm free and doesn't even show I have anything. I got charged again this month and I'm starting to get upset. There is no way of me cancelling it on yo...

  • Casual Listener
  • I randomly got charged last month for the subscription of $9.99. When I went to cancel it, it says I'm free and doesn't even show I have anything. I got charged again this month and I'm starting to g...
  • Maxim
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Reaccuring payment to one-time

I can’t update my payment method with my new card because it says it’s a reaccuring payment. I need to make it a one-time payment.

  • Visitor
  • I can’t update my payment method with my new card because it says it’s a reaccuring payment. I need to make it a one-time payment.
  • user-removed
  • Not applicable
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Going in circles: can't update country without updating payment

I'm trying to update my payment method by switching to my English credit card, but in order to do so, I need to update my country. To update my country, I need to update my payment method...see where this is going? There's no option for me to update ...

  • Newbie
  • I'm trying to update my payment method by switching to my English credit card, but in order to do so, I need to update my country. To update my country, I need to update my payment method...see where...
  • jmdesin892
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify premium account

I reedem my gift code but I can't use the app's premium version and I don't know why. On the website my account results as premium but in the app is free.I tried to relog and to reinstall the app but nothing occurred.

  • Casual Listener
  • I reedem my gift code but I can't use the app's premium version and I don't know why. On the website my account results as premium but in the app is free.I tried to relog and to reinstall the app but...
  • martipetrucci92
  • Casual Listener
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

How many persons for one count

With a student tariff can we be two on the same spotify premium count ?

  • Casual Listener
  • With a student tariff can we be two on the same spotify premium count ?
  • Maxim
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

Switching from regular premium to student premium.

Hi there, I used student premium all last year and over the summer I forgot to renew my eligibility as a student for my next year. A few days ago I was billed the full £10, so I renewed my eligibility on UNIDAYS. I read that you can instantly have st...

  • Newbie
  • Hi there, I used student premium all last year and over the summer I forgot to renew my eligibility as a student for my next year. A few days ago I was billed the full £10, so I renewed my eligibilit...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

invitees cannot get confirmation when accepting to join family plan

i have just set up a premium family account. i have sent invitations to my family members. They recieve the email then accept the invitation and follow the link to confirmation web page. After they enter their details and press submit, they get the e...

  • Casual Listener
  • i have just set up a premium family account. i have sent invitations to my family members. They recieve the email then accept the invitation and follow the link to confirmation web page. After they e...
  • r00tsy
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

I'm not a student anymore

I'm not a student anymore and I need to update my debit card info, but it's making me choose a school. I just want normal premium.

  • Newbie
  • I'm not a student anymore and I need to update my debit card info, but it's making me choose a school. I just want normal premium.
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Subscribing Problems (Double)

Hello, so I’ve been subscribing to premium and I wanted to change it to student premium account. And then I subscribe to student acc without knowing that I can directly change my premium > student premium. And then I stop my premium account (the ordi...

  • Newbie
  • Hello, so I’ve been subscribing to premium and I wanted to change it to student premium account. And then I subscribe to student acc without knowing that I can directly change my premium > student...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Same address?

Why for premium do family members have to be at the same address? I use napster currently and they don’t require the same address. I have two kids away at college and one who lives on her own and would come over to Spotify if this address thing wasn’...

  • Newbie
  • Why for premium do family members have to be at the same address? I use napster currently and they don’t require the same address. I have two kids away at college and one who lives on her own and wou...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Charging me money

I did not pay for the spotify subscription and spotify is charging me 10 dollars so I canceled my subscription and it still charged me

  • Casual Listener
  • I did not pay for the spotify subscription and spotify is charging me 10 dollars so I canceled my subscription and it still charged me 
  • Maxim
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student account bundle problem

I just set up a student account with Spotify that includes Hulu. I just used my old spotifies email address instead of my student one. Is that okay? I also dont don't seem to have Hulu service on my account with them that has the same email.

  • Newbie
  • I just set up a student account with Spotify that includes Hulu. I just used my old spotifies email address instead of my student one. Is that okay?    I also dont don't seem to have Hulu...
  • Alfredo
  • Roadie
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes