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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5278 Views
  • 23 replies
  • 2 likes
  • 5278 Views
  • 23 replies
  • 2 likes

free trial already cancelled and received confirmation email but why still receive extension notice?

i already cancelled my free trial on Sept 11 , which suppose to end in 26 Sept, and already received email confirmation from spotify that notify premium trial was cancelled. But why on Sept 21 i received another email confirmation from spotify that s...

  • Casual Listener
  • i already cancelled my free trial on Sept 11 , which suppose to end in 26 Sept, and already received email confirmation from spotify that notify premium trial was cancelled. But why on Sept 21 i rece...
  • carter82
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am a premium member, spotify on Samsung TV says not

Dear all, I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one of her family members. Now I am trying to log into my account...

  • Newbie
  • Dear all,   I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one o...
  • Krillean
  • Newbie
  • 616 Views
  • 3 replies
  • 0 likes
  • 616 Views
  • 3 replies
  • 0 likes

Annual subscription for student

I have switched from regular premium to premium for students, is there a way for me to pay for an annual subscription instead of the monthly subscription? I can't seem to find the option in the website.

  • Newbie
  • I have switched from regular premium to premium for students, is there a way for me to pay for an annual subscription instead of the monthly subscription? I can't seem to find the option in the websi...
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 1 likes
  • 506 Views
  • 1 replies
  • 1 likes

Charged Thrice At Once!

Hello Spotify Team! So to begin with, I decided to get Spotify Premium for Students today and tried getting it through my Android phone (OnePlus 3). But whenever (3 times) I would land on the Student Verification Page where you have to "Choose a File...

  • Casual Listener
  • Hello Spotify Team!   So to begin with, I decided to get Spotify Premium for Students today and tried getting it through my Android phone (OnePlus 3). But whenever (3 times) I would land on th...
  • user-removed
  • Not applicable
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Promocion 3 meses por 9 pesos

Tengo un problena con la suscipcion y es que solo queria los tres meses de descuento, pagarlo a precio completo es algo caro y quisiera un reembolso por favor. Un consejo: deberian enviar un correo un dia antes de que hagan la transaccion como otros ...

  • Newbie
  • Tengo un problena con la suscipcion y es que solo queria los tres meses de descuento, pagarlo a precio completo es algo caro y quisiera un reembolso por favor. Un consejo: deberian enviar un correo u...
  • 449 Views
  • 0 replies
  • 0 likes
  • 449 Views
  • 0 replies
  • 0 likes

Solved!! Updated my payment card. Now i have to wait a month for spotify.

My account failed because i had replaced my debit card. I updated my payment, but now i have to wait a month to get spotify again. is there a way to pay now for spotify now?

  • Casual Listener
  • My account failed because i had replaced my debit card. I updated my payment, but now i have to wait a month to get spotify again. is there a way to pay now for spotify now?
  • Robert_W
  • Community Legend
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Don't have a credit card but want to go to premium

I don't have credit card but I want to go spotify premium. Can I pay spotify premium by means of load?

  • Newbie
  • I don't have credit card but I want to go spotify premium. Can I pay spotify premium by means of load?
  • Jollof
  • Composer
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Payments

I recently lost my card linked to my account. However they charged my work card. Im hoping i can have my work card reimbursed and charge my actual account. This is causing me tp get in trouble with work. Please someone contact me asap to fix this or ...

  • Newbie
  • I recently lost my card linked to my account. However they charged my work card. Im hoping i can have my work card reimbursed and charge my actual account. This is causing me tp get in trouble with w...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Superuser Contribution creditcard gegevens aanpassen

beste, ik probeer al twee dagen de nummer de veranderen heb al contact opgeneomen met bank en er is niets aan de hand krijg steeds oeps er is een probleem opgetreden probeer opnieuw wie kan mij helpen?

  • Newbie
  • beste, ik probeer al twee dagen de nummer de veranderen heb al contact opgeneomen met bank en er is niets aan de hand krijg steeds oeps er is een probleem opgetreden probeer opnieuw wie kan mij helpe...
  • Aichel
  • Roadie
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Het samenvoegen van Playlists?

Hallo, Mijn vriendin en ik gebruiken hetzelfde Spotify account. Met als gevolg dat haar muziek en mijn muziek door elkaar staan. Nu leek het mij wel handig om 2 mapjes te hebben, maar daarin onze eigen muziek. Tot op heden is het mij niet gelukt om d...

  • Newbie
  • Hallo,   Mijn vriendin en ik gebruiken hetzelfde Spotify account. Met als gevolg dat haar muziek en mijn muziek door elkaar staan. Nu leek het mij wel handig om 2 mapjes te hebben, maar daarin...
  • Aichel
  • Roadie
  • 3711 Views
  • 1 replies
  • 0 likes
  • 3711 Views
  • 1 replies
  • 0 likes

Superuser Contribution OSZUKUJECIE

Pomocy wzialem premium na miesiac za darmo teraz zjadlo mi 20 zl z konta a nie moge anulowac premium na stronie nie mam opcji anuluj subskrypcje gdy w chodze w zakladke subskrypcje to moge wybrac ponownie podanie numeru konta itp co mam zrobic

  • Newbie
  • Pomocy wzialem premium na miesiac za darmo teraz zjadlo mi 20 zl z konta a nie moge anulowac premium na stronie nie mam opcji anuluj subskrypcje gdy w chodze w zakladke subskrypcje to moge wybrac pon...
  • Aichel
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Pago de mensualidad

He tenido un problema con mi tarjeta que uso para el pago de la suscripcion mensual de spotify familia porque se bloqueo las comprar por internet por ende no hacia el pago de la suscripcion, pero ya lo solucione y quiero actualizar el metodo de pago ...

  • Newbie
  • He tenido un problema con mi tarjeta que uso para el pago de la suscripcion mensual de spotify familia porque se bloqueo las comprar por internet por ende no hacia el pago de la suscripcion, pero ya ...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

JIM mobile - Spotify option

Dear,Via my mobile provider (JIM mobile ; Belgium), I acquired the Spotify Premium account. Since I'm paying for Spotify and since my account shifted to a "free account" for 2 days now, I contacted JIM mobile. They claim it is a general issue with Sp...

  • Casual Listener
  • Dear, Via my mobile provider (JIM mobile ; Belgium), I acquired the Spotify Premium account. Since I'm paying for Spotify and since my account shifted to a "free account" for 2 days now, I contacted...
  • bcaljon
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Subscription

Why I get charge for 9.99 I unsubscribe my subscription 2 months ago. I need a refund .

  • Newbie
  • Why I get charge for 9.99 I unsubscribe my subscription 2 months ago. I need a refund .
  • fischfun
  • Gig Goer
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

The automatic payments do not work. My kids are getting annoyed.

We have a premium family, but it is not working out. It stops after a month because the automatic payments do not work. So what is the suggestion here, give up and go to another provider or is there a way to get some help ? I will give it a few days ...

  • Casual Listener
  • We have a premium family, but it is not working out. It stops after a month because the automatic payments do not work.   So what is the suggestion here, give up and go to another provider or ...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cobro indebido de Spotify

Tengo Spotify free y me estan cobrando el Spotify premium. Como resuelvo el problema?

  • Newbie
  • Tengo Spotify free y me estan cobrando el Spotify premium. Como resuelvo el problema? 
  • narhenflorez
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

7 days free trial

Hi guys I'm not able to get the 7 days free trial on Spotify Android. I want to see if buying premium is worth it. I am sure I have never had it before

  • Visitor
  • Hi guys I'm not able to get the 7 days free trial on Spotify Android. I want to see if buying premium is worth it. I am sure I have never had it before
  • Joe16
  • Regular
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Randomly Downgraded?

Hi there I just got downgraded from premium to free without any notice and I did not cancel. Any ideas?

  • Newbie
  • Hi there I just got downgraded from premium to free without any notice and I did not cancel. Any ideas?
  • user-removed
  • Not applicable
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

Solved!! Student discount

I am currently enrolled in an eligible university but I am 17y/o. Does that mean I am not eligible for the student discount?

  • Newbie
  • I am currently enrolled in an eligible university but I am 17y/o. Does that mean I am not eligible for the student discount?
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Canceling subscription

I have been trying to cancel my subscription for months now!!! Trying to reach a representative to help me do this seems impossible. I don't want Spotify anymore and I am still getting charged. Nor does my app or website allow me to cancel. I think i...

  • Newbie
  • I have been trying to cancel my subscription for months now!!! Trying to reach a representative to help me do this seems impossible. I don't want Spotify anymore and I am still getting charged. Nor d...
  • Robert_W
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes