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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52446 Views
  • 23 replies
  • 4 likes
  • 52446 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32861 Views
  • 19 replies
  • 2 likes
  • 32861 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22140 Views
  • 8 replies
  • 1 likes
  • 22140 Views
  • 8 replies
  • 1 likes

Superuser Contribution Exspired payment(Help)

If I'm already in offline mode when my subscription expires, will it just stop working or does it wait until i go to online mode to check my subscription?

  • Newbie
  • If I'm already in offline mode when my subscription expires, will it just stop working or does it wait until i go to online mode to check my subscription?
  • SergioDavid
  • Roadie
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge to my creditcard

I dont have a Spotify account but my credit card is being charged a monthly Spotify charge. There doesnt seem any way to contact Spotify to sort this out. Any suggestions

  • Newbie
  • I dont have a Spotify account but my credit card is being charged a monthly Spotify charge. There doesnt seem any way to contact Spotify to sort this out. Any suggestions
  • SergioDavid
  • Roadie
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Spotify 3 month deal/trial period

I recently enjoyed 7 day trial period on my phone. Have only had free on other devices. I signed up to 3 month/99p after as preferred using phone . Account only showing free on phone. Discovered right at bottom of an email sent by Spotify for deal th...

  • Newbie
  • I recently enjoyed 7 day trial period on my phone. Have only had free on other devices. I signed up to 3 month/99p after as preferred using phone . Account only showing free on phone. Discovered righ...
  • 62 Views
  • 0 replies
  • 0 likes
  • 62 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

If I cancel my subscription right after I bought it would I end me premium. so that I don't have to worry about cancelling my premium before it changes me

  • Newbie
  • If I cancel my subscription right after I bought it would I end me premium. so that I don't have to worry about cancelling my premium before it changes me
  • SergioDavid
  • Roadie
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Re: Paysafecard

Ich habe mir ein Angebott gekauft mit einer PSC und habe festgestellt das es nur für ein Monat ist obwohl es für 3 war.Gibt es jtz eine Lösung wie ich das Geld komplet zurückbekommen kann.Danke im Voraus

  • Newbie
  • Ich habe mir ein Angebott gekauft mit einer PSC und habe festgestellt das es nur für ein Monat ist obwohl es für 3 war.Gibt es jtz eine Lösung wie ich das Geld komplet zurückbekommen kann. Danke i...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Different address of members in family

Hi,I got brother who lives in another city then me. Same goes to my parents. Right now i'm using free account, but i'm thinking to go on premium for families. So i'm wonedring if there will be possibility to add them to my Spotify family?Best regards

  • Casual Listener
  • Hi, I got brother who lives in another city then me. Same goes to my parents. Right now i'm using free account, but i'm thinking to go on premium for families. So i'm wonedring if there will be poss...
  • Maxim
  • Spotify Star
  • 1308 Views
  • 3 replies
  • 0 likes
  • 1308 Views
  • 3 replies
  • 0 likes

3 month premium deal at $0.99

I am trying to sign up for the 3 month premium deal at $0.99. This is the first time I have ever signed up for Spotify, however, it tells me I have previously benefited from a Spotify deal. Only thing I can think of is that the kids used by credit ca...

  • Newbie
  • I am trying to sign up for the 3 month premium deal at $0.99.  This is the first time I have ever signed up for Spotify, however, it tells me I have previously benefited from a Spotify deal.&nbs...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! No premium status at the ios app

Hi, i have a problem with my spotify app.If i log in on the webbrowser i have a premium acc but not on my iphone app. It's the same acc on both which i checked a few times, payment is also okay.

  • Newbie
  • Hi, i have a problem with my spotify app. If i log in on the webbrowser i have a premium acc but not on my iphone app. It's the same acc on both which i checked a few times, payment is also okay.
  • DouglasDumontte
  • Music Fan
  • 118 Views
  • 1 replies
  • 1 likes
  • 118 Views
  • 1 replies
  • 1 likes

Superuser Contribution Oops, something went wrong, please try again or please contact Spotify Support

Good Day Everybody.Spotify has given me notifications even inside the app itself that I can subscribe for thr 129 pesos for 3months promo. Then something popped up that I wasn't eligible for that promo but other options state that its also an option....

  • Casual Listener
  • Good Day Everybody. Spotify has given me notifications even inside the app itself that I can subscribe for thr 129 pesos for 3months promo. Then something popped up that I wasn't eligible for that...
  • HeyasMags
  • Casual Listener
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled my premium 2 months ago

Hi!I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user.

  • Visitor
  • Hi! I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user. 
  • Maxim
  • Spotify Star
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

Solved!! Paypal payment: Beeing sent back to landing page

Hey, I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started the transaction. No payment appears in my paypal account, a...

  • Newbie
  • Hey,   I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation and refund

I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today

  • Newbie
  • I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

I have purchased premium for 3 months, but have only got 1 month?

Hi spotify!For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription?

  • Casual Listener
  • Hi spotify! For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription?&nbs...
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists on Premium

Hey community, I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are. Just wondering if anyone can help. Thanks, Ben

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  • Gig Goer
  • Hey community,     I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are.     &nbs...
  • benmattila55
  • Gig Goer
  • 92 Views
  • 2 replies
  • 0 likes
  • 92 Views
  • 2 replies
  • 0 likes

Prepaid Globe insufficient balance

My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't have sufficient balance for premium but I have 141 P...

  • Visitor
  • My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't h...
  • Gravill
  • Casual Listener
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

I paid and got nothing...

Hey everyone !Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid.Still, I'm not officially subscribed to premium; is there delay et when paying via PayPal ?Thanks...

  • Newbie
  • Hey everyone ! Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid. Still, I'm not officially subscribed to ...
  • Jacob
  • Community Legend
  • 232 Views
  • 15 replies
  • 0 likes
  • 232 Views
  • 15 replies
  • 0 likes

Premium upgrade 3 months not 7 days

I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free.What do I do?

  • Newbie
  • I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free. What do I do?
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes