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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45969 Views
  • 16 replies
  • 4 likes
  • 45969 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28914 Views
  • 19 replies
  • 2 likes
  • 28914 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20267 Views
  • 6 replies
  • 1 likes
  • 20267 Views
  • 6 replies
  • 1 likes

Sin solución

Hace unos días he dado de alta mi cuenta de Spotify y se han cobrado mi tarifa Premium ya de mi cuenta bancaria pero mi cuenta sigue igual (combo Free), con anuncios, mi lista de reproducción no está y no puedo escuchar nada sin internet y estoy muy ...

  • Newbie
  • Hace unos días he dado de alta mi cuenta de Spotify y se han cobrado mi tarifa Premium ya de mi cuenta bancaria pero mi cuenta sigue igual (combo Free), con anuncios, mi lista de reproducción no está...
  • itu_
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Annual payment with Premium subscription?

It's possible make a annual payment with Premium subscription?

  • Newbie
  • It's possible make a annual payment with Premium subscription?
  • QueenBhani
  • Newbie
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Spotify Premium dosn't work

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist

  • Newbie
  • I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist 
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Universitarios

Hola, hice el pago y me llegó el correo de confirmación.Al darle click para continuar la compra me dice que la página no existe.¿Qué puedo hacer?Gracias.

  • Newbie
  • Hola, hice el pago y me llegó el correo de confirmación. Al darle click para continuar la compra me dice que la página no existe. ¿Qué puedo hacer? Gracias.
  • ZullyB
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Pago o plano premium e não está disponível o serviço

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app!Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

  • Newbie
  • Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app! Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço
  • Bittencourt
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Not saving Payment info

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a student (because I no longer am) it does not save my new ...

  • Casual Listener
  • I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate.  When I cannot confirm that I am a ...
  • Paullapham
  • Casual Listener
  • 99 Views
  • 2 replies
  • 0 likes
  • 99 Views
  • 2 replies
  • 0 likes

charged 3 times in the space of 2 days

Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacceptable. Not only is this very common but you dont refund...

  • Newbie
  • Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacce...
  • Robert_W
  • Community Legend
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Spotify para Universitarios

Hola, acabo de suscribirme a Spotify Premium para universitarios y se hizo el cargo a mi tarjeta, pero sigo con la versión free.

  • Newbie
  • Hola, acabo de suscribirme a Spotify Premium para universitarios y se hizo el cargo a mi tarjeta, pero sigo con la versión free.
  • Jdhernandez22
  • Newbie
  • 126 Views
  • 3 replies
  • 0 likes
  • 126 Views
  • 3 replies
  • 0 likes

Error al pagar gift card con tarjeta de crédito

Hola! El 2 de mayo logré comprar una gift card de 3 meses para Spotify Premium en Argentina. Lo hice con una tarjeta de crédito Visa. Desde entonces quise comprar algunas más y siempre me aparece este mensaje cuando pongo los datos de la tarjeta: Ups...

  • Casual Listener
  • Hola! El 2 de mayo logré comprar una gift card de 3 meses para Spotify Premium en Argentina. Lo hice con una tarjeta de crédito Visa.   Desde entonces quise comprar algunas más y siempre me ap...
  • OptimuzKrice
  • Roadie
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Premium not on app

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

  • Casual Listener
  • My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?
  • Nicole911
  • Casual Listener
  • 76 Views
  • 2 replies
  • 0 likes
  • 76 Views
  • 2 replies
  • 0 likes

Cancelar después de renovar premium

Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes?Gracias.

  • Newbie
  • Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes? Gracias.
  • padepaulina
  • Visitor
  • 647 Views
  • 2 replies
  • 0 likes
  • 647 Views
  • 2 replies
  • 0 likes

student discount

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begins ??

  • Newbie
  • Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begin...
  • Jacob
  • Community Legend
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Porque no obtuve spotify premium si ya pague en el oxxo 1mes

Boa tardeTentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assim não consegui enviar meu comprovante de estudante e ...

  • Newbie
  • Boa tarde Tentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assi...
  • 63 Views
  • 0 replies
  • 0 likes
  • 63 Views
  • 0 replies
  • 0 likes

PROBLEMI DI PAGAMENTO CON CARTA DI CREDITO

Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento.Cercando di mettere la carta per il periodo di prova esce questo come riso...

  • Newbie
  • Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento. Cercando di mettere l...
  • Ger12
  • Visitor
  • 1697 Views
  • 7 replies
  • 1 likes
  • 1697 Views
  • 7 replies
  • 1 likes

Mudar/concluir pagamento

Boa tarde, Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta para a tela pedindo novamente o cartão sem concluir o pagamento...

  • Newbie
  • Boa tarde,   Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta par...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Problemas con el pago

El dia de hoy realice un pago para comprar premium para estudiantes, y me sacaon el dinero de mi cuenta bancaria, despues me di cuenta que tenia que adjuntar archivos los cuales no tengo en el momento. Como me devulven el dinero que me descontaron?

  • Newbie
  • El dia de hoy realice un pago para comprar premium para estudiantes, y me sacaon el dinero de mi cuenta bancaria, despues me di cuenta que tenia que adjuntar archivos los cuales no tengo en el moment...
  • lamanna
  • Casual Listener
  • 208 Views
  • 4 replies
  • 2 likes
  • 208 Views
  • 4 replies
  • 2 likes

cant stop premium account

In october 2017 i have stopped mij premium account. Currently i found out that you guys did not stop the premium account at all KPN informedyou about the fact that i stopped this in october. Whats going on? can you still change this to the free accou...

  • Newbie
  • In october 2017 i have stopped mij premium account. Currently i found out that you guys did not stop the premium account at all KPN informedyou about the fact that i stopped this in october. Whats go...
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify System.

Alguien me puede ayudar me suscribi a spofity premium, me aplicaron el cobro a mi tarjeta pero no cuebti con el premium q puedo hacer o como reclamo mi dinero...

  • Casual Listener
  • Alguien me puede ayudar me suscribi a spofity premium, me aplicaron el cobro a mi tarjeta pero no cuebti con el premium q puedo hacer o como reclamo mi dinero...
  • Diana26
  • Casual Listener
  • 93 Views
  • 2 replies
  • 0 likes
  • 93 Views
  • 2 replies
  • 0 likes

Spotify System.

It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kind of service) and none of them are avaiable. It's a...

  • Casual Listener
  • It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kin...
  • jnorris170
  • Community Legend
  • 243 Views
  • 7 replies
  • 0 likes
  • 243 Views
  • 7 replies
  • 0 likes

Re: Context menu not working on Android

When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlists?

  • Newbie
  • When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlist...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes