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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6641 Views
  • 23 replies
  • 2 likes
  • 6641 Views
  • 23 replies
  • 2 likes

Someone try to phish in your name

I get sms messages all the time trying to phish my credit details. Just whould like you to know. https://muziq.goldenticketwinner.com/se/?o=341&r=p2k12159567c930&a=30&sa=59427e82ee005e4b364eb789 The deal must be a fraud since the monthly cost is 80 E...

  • Newbie
  • I get sms messages all the time trying to phish my credit details. Just whould like you to know.  https://muziq.goldenticketwinner.com/se/?o=341&r=p2k12159567c930&a=30&sa=59427e82ee...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Premium does not work

So i upgraded my account to Premium a week ago but still can't skip songs and can't use other premium features. A window pops up and says that i have found a premium feature and should go Premium to use it. I checked if the payment was okay and logge...

  • Newbie
  • So i upgraded my account to Premium a week ago but still can't skip songs and can't use other premium features. A window pops up and says that i have found a premium feature and should go Premium to ...
  • swilsonlloyd
  • Newbie
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Solved!! Trying to go premium

I was trying to buy the premium student account and it crashed on me 4 times and they've charged me four times! I'm a student and need that money first off and secondly spotify say in that first page that they only use your details to verify and not ...

  • Newbie
  • I was trying to buy the premium student account and it crashed on me 4 times and they've charged me four times! I'm a student and need that money first off and secondly spotify say in that first page...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

PaySafeCard

So i want to use paysafecard for my subscription but i get an error saying i can't use my pin code on spotify and that i should try other webshops were i can. I keep trying but it keeps saying the same think. Am i doing something wrong?Thanks in adva...

  • Casual Listener
  • So i want to use paysafecard for my subscription but i get an error saying i can't use my pin code on spotify and that i should try other webshops were i can. I keep trying but it keeps saying the sa...
  • Casio1
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Solved!! Thailand Premium

I'm in college right now and I'm going to be going to Thailand to visit some friends and look around for a few months. If I have a US card will I still be able to use Spotify in Thailand as long as I pay for my subscription?

  • Newbie
  • I'm in college right now and I'm going to be going to Thailand to visit some friends and look around for a few months. If I have a US card will I still be able to use Spotify in Thailand as long as I...
  • MattSuda
  • Spotify Star
  • 706 Views
  • 2 replies
  • 0 likes
  • 706 Views
  • 2 replies
  • 0 likes

Where do I find my daughters account??

I have an account to try spotufy for three mths. My daughter (and son) also have accounts. But I em not sure where to fint the accounts to the youth. We want to get together in a premium account but I presume we have to "stop" the three acconts first...

  • Newbie
  • I have an account to try spotufy for three mths. My daughter (and son) also have accounts. But I em not sure where to fint the accounts to the youth. We want to get together in a premium account but ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Payment has been drawn but premium and family dont work

I have had problem with my accunt that Spotify couldnt charge my bank accunt.I renewed my creditcard and the payment went thru for 99sek, but not for 149sek for family premium. I have logged out from my iphone and in again, under my accunt its say I ...

  • Casual Listener
  • I have had problem with my accunt that Spotify couldnt charge my bank accunt. I renewed my creditcard and the payment went thru for 99sek, but not for 149sek for family premium.   I have logg...
  • mrbase
  • Casual Listener
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I was going to sign up for Spotify Premium for students. I put in my card information but never completed the process when they asked for my student information. I closed out of that browser and now I just realized it says the $5 is pending. Wonderin...

  • Casual Listener
  • I was going to sign up for Spotify Premium for students. I put in my card information but never completed the process when they asked for my student information. I closed out of that browser and now ...
  • MattSuda
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Subscription

I had the free Spotify subscription but I cancelled it today after revcieving a text today implying that a payment of £9.99 would be taken from my card. I have now cancelled premium but I'd like to know how I can stop me being charged because I won't...

  • Newbie
  • I had the free Spotify subscription but I cancelled it today after revcieving a text today implying that a payment of £9.99 would be taken from my card. I have now cancelled premium but I'd like to k...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! my son's account was hacked and I need to cancel

My son charged his spotify account to one of my credit cards. His account was hacked and I need to cancel his account. I have his phone number and his name and my credit cared account name. Please let me know how to cancel.

  • Newbie
  • My son charged his spotify account to one of my credit cards. His account was hacked and I need to cancel his account. I have his phone number and his name and my credit cared account name. Please le...
  • Jacob
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

BILLING ISSUES

Hey, I was updating my billing info because me account was pause due to payment issues. When completed the form a message popped up stating that the payment did not go thru and I should either try again or with another card. Minutes later I decided t...

  • Newbie
  • Hey,   I was updating my billing info because me account was pause due to payment issues. When completed the form a message popped up stating that the payment did not go thru an...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Bought family premium, still is on free

Spent $16 for this **bleep**. It accepted the payment. Logged out and then back in, still not working.

  • Casual Listener
  • Spent $16 for this **bleep**. It accepted the payment. Logged out and then back in, still not working.
  • ashbeckett2012
  • Casual Listener
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Spotify Premium special Summer 2017

I purchased spotify Premium on June 20, 2017. It was supposed to be a $0.99 special for 3 months, I had to pay $9.99. How do I get a refund?

  • Newbie
  • I purchased spotify Premium on June 20, 2017. It was supposed to be a $0.99 special for 3 months, I had to pay $9.99. How do I get a refund?
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

cancel subscription on other account

I have another account that I got charged for. $9.99. I know my username but for the life of me can not get in. I need to cancel my subscription again. I cancelled months ago. I should have never been charged. I had to create a new account to even be...

  • Newbie
  • I have another account that I got charged for. $9.99. I know my username but for the life of me can not get in. I need to cancel my subscription again. I cancelled months ago. I should have never bee...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

I join Brazil's Premium offer but my account stills free

Hi, yesterday i joint Brazil's Premium offer ( 30 days free premium ), i receiveb the mail witch receipt but my account stills on free statuds. Is there a problem ? Hoje can i solve it ?

  • Newbie
  • Hi, yesterday i joint Brazil's Premium offer ( 30 days free premium ), i receiveb the mail witch receipt but my account stills on free statuds. Is there a problem ? Hoje can i solve it ?
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Não consigo acessar a versão premium no aplicativo do celular nem no aplicativo do computador, apenas no site. Que fazer?

  • Newbie
  • Não consigo acessar a versão premium no aplicativo do celular nem no aplicativo do computador, apenas no site. Que fazer?
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Conta premium

Depois de quanto tempo do pedido a conta premium é liberada?

  • Newbie
  • Depois de quanto tempo do pedido a conta premium é liberada?
  • Bittencourt
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Meu pagamento

Paguei meu boleto sexta à noite e até agora nada de confirmar...

  • Casual Listener
  • Paguei meu boleto sexta à noite e até agora nada de confirmar...
  • Bittencourt
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Premium isn't working on my I phone 6

Hi it's olliejmason here, my dad payed for Spotify premium yesterday on my account and it is now the next day and still not working!

  • Newbie
  • Hi it's olliejmason here, my dad payed for Spotify premium yesterday on my account and it is now the next day and still not working!
  • Nico
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Premium perks not working?

Ok so I recently renewed my premium but certain parts of the premium aren't working.. I've logged out multiple times and logged in with my username and email both yet I'm still not getting premium. I have the receipt saying that I bought premium but ...

  • Newbie
  • Ok so I recently renewed my premium but certain parts of the premium aren't working.. I've logged out multiple times and logged in with my username and email both yet I'm still not getting premium. I...
  • _Kirdy_
  • Newbie
  • 243 Views
  • 3 replies
  • 2 likes
  • 243 Views
  • 3 replies
  • 2 likes