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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15612 Views
  • 27 replies
  • 3 likes
  • 15612 Views
  • 27 replies
  • 3 likes

Premium code declined

My daughter invited her parents (me and my wife) under the family option. It works fine for my wife but tells me on the iPhone that I need to be in the same country. On the web site it says invalid code if I try the redeem option. We all live in Esse...

  • Newbie
  • My daughter invited her parents (me and my wife) under the family option.  It works fine for my wife but tells me on the iPhone that I need to be in the same country. On the web site it says inv...
  • Hubo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium after free trial

I used my 30 day free trial. I went to spotify.com to upgrade to premium and I received this (see attached) but I still cannot use the app as a premium user

  • Newbie
  • I used my 30 day free trial. I went to spotify.com to upgrade to premium and I received this (see attached) but I still cannot use the app as a premium user
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Family plan issue

I have signed up and payed for the family plan. When I go to spotify.com it confirms that it is payed for and that is my current plan. However my app still says premium free trial. I tried to add my girlfriend but she is not getting the email to conf...

  • Newbie
  • I have signed up and payed for the family plan. When I go to spotify.com it confirms that it is payed for and that is my current plan. However my app still says premium free trial. I tried to add my ...
  • 151 Views
  • 0 replies
  • 1 likes
  • 151 Views
  • 0 replies
  • 1 likes

subscription problems

hi,i tried signing up for my free 30 day trial, but when i tried to start it, it said that i already tried a similar deal when i haven't. thanks

  • Newbie
  • hi, i tried signing up for my free 30 day trial, but when i tried to start it, it said that i already tried a similar deal when i haven't. thanks
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Payment Problems

I can't pay my spotify premium through Globe load

  • Newbie
  • I can't pay my spotify premium through Globe load
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Premium uyeligi

Kredi kartimdan odeme yaptigim halde premium ozelligine gecis yapmadi hala? Odeme alindi neden premium ozelligi hala baslamamis olabilir

  • Newbie
  • Kredi kartimdan odeme yaptigim halde premium ozelligine gecis yapmadi hala? Odeme alindi neden premium ozelligi hala baslamamis olabilir
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Merging Spotify Accounts

Hi,For some reason I have created 2 spotify accounts and I recently tried to register for premium but registered the wrong account. Is there a way I can merge the 2 accounts together? Or transfer the subscription to the account I want to use with all...

  • Newbie
  • Hi, For some reason I have created 2 spotify accounts and I recently tried to register for premium but registered the wrong account. Is there a way I can merge the 2 accounts together? Or transfer...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

am i still getting the subscription?

so i was checking out the types of subscription i could get and i decided to go for the "premium for students" option, i filled out the whole thing and eventually realized that the promotion is just for university students, which i am not, (im still ...

  • Newbie
  • so i was checking out the types of subscription i could get and i decided to go for the "premium for students" option, i filled out the whole thing and eventually realized that the promotion is just ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

I can't get my free trial to start

I want to start my free trial but I don't know how?

  • Newbie
  • I want to start my free trial but I don't know how?
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Premium not working

I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem

  • Newbie
  • I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Acho que é um bug

Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano...

  • Newbie
  • Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano... 
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Plan universitario

Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que ya se hizo el cobro y aun no veo la cuenta como prem...

  • Newbie
  • Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que y...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

PREMIUM NÃO FUNCIONA!!!

PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA.TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA!INSATISFAÇÃO MÁXIMA!

  • Newbie
  • PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA. TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA! INSATISFAÇÃO MÁXIMA...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

My Premium no funciona

Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.

  • Newbie
  • Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.
  • Chopchop77
  • Casual Listener
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Spotify Premium is not working properly

After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these features (downloading is still possible). For example...

  • Newbie
  • After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these fe...
  • CourtzH20
  • Newbie
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Cancel spotify

I want to cancel my premium subscription but I have a wrong email how can I cancel it

  • Visitor
  • I want to cancel my premium subscription but I have a wrong email how can I cancel it
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

please help!!!!!!!!

My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So because she can't activate her Facebook, she can't login ...

  • Casual Listener
  • My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So b...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

My spotify family is not allowing my relatives to sign in

I received an e-mail recently telling that I should confirm the adresses of my relatives so that Spotify could know we live together. However I can't find the section of my account where I do this. Now all of them lost their users. I tried to invite ...

  • Newbie
  • I received an e-mail recently telling that I should confirm the adresses of my relatives so that Spotify could know we live together. However I can't find the section of my account where I do this. N...
  • LPkun
  • Newbie
  • 241 Views
  • 2 replies
  • 3 likes
  • 241 Views
  • 2 replies
  • 3 likes

They cancelled our Family Premium thingy!

We started a family premium last month. Me, my mom and my dad. We're staying at the same house. We wrote everything the same but Spotify cancelled our subscription saying that we're not staying at the same place. We tried to create a new family subsc...

  • Newbie
  • We started a family premium last month. Me, my mom and my dad. We're staying at the same house. We wrote everything the same but Spotify cancelled our subscription saying that we're not staying at th...
  • toman95
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes