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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55045 Views
  • 23 replies
  • 4 likes
  • 55045 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33640 Views
  • 19 replies
  • 2 likes
  • 33640 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22987 Views
  • 9 replies
  • 1 likes
  • 22987 Views
  • 9 replies
  • 1 likes

family premium

Hi, I have set up and paid for spotify family premium and successfully added another member. they have accepted the invite and on the main account it says they are active and able to use all features but when they go onto the app on their i phone it ...

  • Newbie
  • Hi, I have set up and paid for spotify family premium and successfully added another member. they have accepted the invite and on the main account it says they are active and able to use all fea...
  • Hubo
  • Spotify Star
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Charged after cancellation

I canceled my Spotify Premium Membership sometime early last month. I got an email stating it would end on 2017-3-20. Yet I got charged again on 4/4/17. I want a refund immediately or I will dispute it with my bank.

  • Newbie
  • I canceled my Spotify Premium Membership sometime early last month. I got an email stating it would end on 2017-3-20. Yet I got charged again on 4/4/17. I want a refund immediately or I will dispute ...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Wont take expire date on. Credit card

Trying to but family package won't take expire in any format

  • Newbie
  • Trying to but family package won't take expire in any format
  • MattSuda
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

I cant buy premium

When i go to your library>settings>go premium>get 30 days free, it says "unable to connect, please check your settings or try again later.

  • Newbie
  • When i go to your library>settings>go premium>get 30 days free, it says "unable to connect, please check your settings or try again later.
  • Maxim
  • Spotify Star
  • 1533 Views
  • 1 replies
  • 0 likes
  • 1533 Views
  • 1 replies
  • 0 likes

Spotify premium

I got my phone, in December, with the plan of having 6 months free of Spotify premium but I just activated it today so will I have premium and 6 months free starting from today? Or have I already loss 4 months because I haven't activated it when I go...

  • Newbie
  • I got my phone, in December, with the plan of having 6 months free of Spotify premium but I just activated it today so will I have premium and 6 months free starting from today? Or have I already los...
  • MattSuda
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

My Premium subscription expired even after I bought a giftcard

A few days ago I bought a giftcard and redeem itand yet, today I'm unable of use spotify premium, why?

  • Newbie
  • A few days ago I bought a giftcard and redeem itand yet, today I'm unable of use spotify premium, why?
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Changed Payment Settings

Hey guys! So I had to change my debit card last month because it got hacked by someone online but luckily I never lost any money. However because of this I got a new card with a new card number and what not with the same bank. My subscription recentl...

  • Newbie
  • Hey guys! So I had to change my debit card last month because it got hacked by someone online but luckily I never lost any money. However because of this I got a new card with a new card number and w...
  • MattSuda
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Regular plan to family

I Had a regular plan then my aunt offered to put me on her family plan bc I'm moving in with her but how do I make sure I'm still not charges from my previous alone account

  • Newbie
  • I Had a regular plan then my aunt offered to put me on her family plan bc I'm moving in with her but how do I make sure I'm still not charges from my previous alone account
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Legal use in office

So we are a non-profit and at the front desk, we wanted to play music to help the atmosphere for those in the building passing by, our front desk, and an occasional guest. We are international so the office is more for support but we may get a donor ...

  • Newbie
  • So we are a non-profit and at the front desk, we wanted to play music to help the atmosphere for those in the building passing by, our front desk, and an occasional guest. We are international so the...
  • Maxim
  • Spotify Star
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

I just got charged but still have no premium access

I just tried continuing my student membership and it charged my card without even giving me premium. help

  • Newbie
  • I just tried continuing my student membership and it charged my card without even giving me premium. help
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Incorrect Charge

I have the college discount on Spotify premium but I checked my bank account and it has been charging me $10 per month since the beginning of the year. I checked my account and it says that it should still be charging me $4.99, I reupdated by college...

  • Newbie
  • I have the college discount on Spotify premium but I checked my bank account and it has been charging me $10 per month since the beginning of the year. I checked my account and it says that it should...
  • MattSuda
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Remove Student Discount

I'm trying to update my payment info and it won't let me process it because I'm not a student anymore and my premium is going to cancel soon. Help?

  • Newbie
  • I'm trying to update my payment info and it won't let me process it because I'm not a student anymore and my premium is going to cancel soon. Help?
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

I cancelled but was charged anyways

I cancelled before my free trial ended but was charged anyways. Why??!!

  • Newbie
  • I cancelled before my free trial ended but was charged anyways. Why??!!
  • MattSuda
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Sudden need of credit card

Hello Community,So I've recently started using Spotify Premium since there was a promotion to use it three months for only 99 cents a month. I connected it through my Paypal. So now that the three months are over, I'd love to continue using Premium, ...

  • Newbie
  • Hello Community, So I've recently started using Spotify Premium since there was a promotion to use it three months for only 99 cents a month. I connected it through my Paypal. So now that the three ...
  • MattSuda
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Subscriptions

HiI have just subscribed to premium for the family for 14.99 as I have been paying 2 subscriptions, a 9.99 one via Vodafone which I have cancelled and a 4.99 student discount subscription - there is no direct debit for the 4.99 NUS subscription can y...

  • Newbie
  • Hi I have just subscribed to premium for the family for 14.99 as I have been paying 2 subscriptions, a 9.99 one via Vodafone which I have cancelled and a 4.99 student discount subscription - there i...
  • LordRollin
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Problem with country

Hello, I have problem with my country. I moved to different country and i have new card, but i can´t change the card number or country at my account. Where is a problem, what can i do?Thank you

  • Newbie
  • Hello,   I have problem with my country. I moved to different country and i have new card, but i can´t change the card number or country at my account. Where is a problem, what can i do? Than...
  • LordRollin
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

My premium subscription disappeared

I had premium payed for year and now it disappeared, what could be the reason?

  • Newbie
  • I had premium payed for year and now it disappeared, what could be the reason?
  • LordRollin
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Credit Card expired, used a gift card & now I have problems

Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activated it without any issue. Yesterday I got an email te...

  • Casual Listener
  • Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activate...
  • alvinantonius
  • Gig Goer
  • 475 Views
  • 3 replies
  • 0 likes
  • Payments problems
  • 475 Views
  • 3 replies
  • 0 likes

Solved!! premium account showing as free

I had to restore my iPhone and now when I log in it shows me as on a free account when I have premium. Please advise.

  • Newbie
  • I had to restore my iPhone and now when I log in it shows me as on a free account when I have premium. Please advise.
  • Nico
  • Community Legend
  • 797 Views
  • 1 replies
  • 0 likes
  • 797 Views
  • 1 replies
  • 0 likes