Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

£0.99 for 3 months

Is this offer £0.99 for three months only and do you not get charged afterwards?

  • Newbie
  • Is this offer £0.99 for three months only and do you not get charged afterwards?
  • Scotty1973
  • Newbie
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Why is my account set to 'spotify free' again, when I upgraded it to premium and paying for it?

About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium!

  • Newbie
  • About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium! 
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Transfer Abonnement to another account

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

  • Newbie
  • I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys
  • osornios
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription recognized in app but not on website or other apps

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium and can not use it's additional features. What is g...

  • Newbie
  • I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium ...
  • seven619
  • Newbie
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

3 months premium offer

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't save any songs or so

  • Newbie
  • I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't s...
  • Hachikoaeg
  • Casual Listener
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get 3months of premium

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

  • Casual Listener
  • Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Can't by premium

HalloMy sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warning that I had a premium version before. What can I d...

  • Newbie
  • Hallo My sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warn...
  • jurjenabbes
  • Regular
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the subscription and lost all of my saved songs. Can so...

  • Casual Listener
  • I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the ...
  • ischeibe3
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Pago PayPal

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 meses por $9.00

  • Newbie
  • Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 mese...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Payed 10euro i get 1 month(adv says 3)

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month?After that i mailed to spotify i tell them and get a link to go to the forum??????Nice service

  • Newbie
  • I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month? After that i mailed to spotify i tell them and get a l...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Premium for $0.99

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. How can I get it to ask for a postcode?

  • Casual Listener
  • Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. H...
  • peterupfold1
  • Casual Listener
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

I can't get a 7 day trial on a new account??

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

  • Newbie
  • I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?
  • Maxim
  • Spotify Star
  • 825 Views
  • 1 replies
  • 0 likes
  • 825 Views
  • 1 replies
  • 0 likes

ni dispositivo android no reconoce mi cuenta premium

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya intente cerrando sesion y volviendo a iniciar, igu...

  • Newbie
  • recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

tried the 0.99 for 3 months and...

i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway

  • Newbie
  • i put in my card info for the 0.99 for 3 months premium thing and it said that i used that card before so i decided to stay free but i got charged 1.99 anyway
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Renovacion de plan

El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción de renovar por un mes y me quedan 3 dias para que s...

  • Newbie
  • El plan que yo tengo es el de 3 meses y tengo que renovarlo y me dice que no puedo renovar con ese plan bueno si no puedo con ese plan tengo que poder con el de un mes pero tampoco me sale la opción ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

i used spotify family but it's not working.. PLEASE HELP ME..

so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still premium.. we have been using this feature for months no...

  • Newbie
  • so my friends and I used spotify family together, she paid for us using probably her debit card. today, i checked that my account is free and when i asked her, she said that her account is still prem...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Can't subscribe to a seccond account using one PayPal account

Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for my sisters using my PayPal it just crashed and does not...

  • Newbie
  • Hi, I just have subscribed to Spotify Premium with my personal account using my PayPal. Now my sisters wants to upgrade aswell with the 0.99cents discount (3months). But when I try to buy it for...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

I cant download

I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium

  • Casual Listener
  • I already subscribe to the premium and and i already pay it awhile ago and yet i cant download a music. Every time i click the download icon. A message will appear to get premium
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Family Member not able to access

Hi, My brother was previously on my Premium Family membership. Now he's been logged out of the membership access. It stated that he is not living in the same address I am. He's living with me. Why is this happening? I tried sending an invite again, b...

  • Newbie
  • Hi,  My brother was previously on my Premium Family membership.  Now he's been logged out of the membership access.  It stated that he is not living in the same address I am.&nbsp...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Superuser Contribution Where did my playlists go?

I feel like every time there is an update everything gets scrambled and repositoned.. I used to just hit "web player" and I coul access my library etc.. Now its sending me through genre channels and playing 30 second song clips. This isnt the first t...

  • Casual Listener
  • I feel like every time there is an update everything gets scrambled and repositoned.. I used to just hit "web player" and I coul access my library etc.. Now its sending me through genre channels and ...
  • SergioDavid
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes