Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 13304 Views
- 6 replies
- 0 likes
- 13304 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1334 Views
- 19 replies
- 1 likes
- 1334 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47252 Views
- 20 replies
- 3 likes
- 47252 Views
- 20 replies
- 3 likes
Premium account changed into free account
I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner....
- I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom'...
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- Newbie
- 35750 Views
- 96 replies
- 0 likes
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Premium
- 35750 Views
- 96 replies
- 0 likes
Paid subscription and it's showing that I havent
I paid for the monthly Spotify subscription and received an email from Apple with my receipt and when I log onto Spotify it still says I'm a free member
- I paid for the monthly Spotify subscription and received an email from Apple with my receipt and when I log onto Spotify it still says I'm a free member
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- Community Legend
- 1592 Views
- 1 replies
- 0 likes
- 1592 Views
- 1 replies
- 0 likes
I just got a receipt for a premium subscription in my CC out of the blue
Dear Spotify team,I´m equally annoyed and surprised to see a charge in my bank (credit card associated to spotify) from march for a premium subscription, when I have a free account (as you can see in the attachements). I also can´t seem to see this a...
- Dear Spotify team, I´m equally annoyed and surprised to see a charge in my bank (credit card associated to spotify) from march for a premium subscription, when I have a free account (as you can see ...
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- Roadie
- 1497 Views
- 3 replies
- 0 likes
- 1497 Views
- 3 replies
- 0 likes
Premium account stopped without warning
I have a premiumaccount for almost two years now and today i went on my account and I had commercials and couldn't download for offline. I already signed in and out but that didn't work.
- I have a premiumaccount for almost two years now and today i went on my account and I had commercials and couldn't download for offline. I already signed in and out but that didn't work.
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- Community Legend
- 722 Views
- 3 replies
- 0 likes
- 722 Views
- 3 replies
- 0 likes
Email subscription cancelled
I first created my Spotify account using my Facebook account. Now, I want to cancel not only my Facebook account likewise my email of subscription. Is there a way to change the email that I'm using at my Spotify account or even transfer the playlists...
- I first created my Spotify account using my Facebook account. Now, I want to cancel not only my Facebook account likewise my email of subscription. Is there a way to change the email that I'...
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- Spotify Star
- 626 Views
- 1 replies
- 0 likes
- 626 Views
- 1 replies
- 0 likes
Charged on an expired credit card and wasn't warned when gift voucher expired
Hi, not sure where to sort this, but I noticed I had an overdue bill for an expired credit card. I checked and sure enough, Spotify still managed to put a charge on this card after it expired. Needless to say, I have interest charges on it too now si...
- Hi, not sure where to sort this, but I noticed I had an overdue bill for an expired credit card. I checked and sure enough, Spotify still managed to put a charge on this card after it expired. Needle...
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- Community Legend
- 903 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 903 Views
- 1 replies
- 0 likes
Paid for premium but still on free
I paid for premium on June the 3rd, as shown by my bank account transactions, but today I am still on a free account. I did not receive the confirmation email either. I made the payment during the registration process, in case that info is useful.
- I paid for premium on June the 3rd, as shown by my bank account transactions, but today I am still on a free account. I did not receive the confirmation email either. I made the payment during the re...
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- Newbie
- 1080 Views
- 5 replies
- 2 likes
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AccountSubscription
- 1080 Views
- 5 replies
- 2 likes
Superuser Contribution Problem subscribing to Premium
Hi all, Everytime I put my card details in, it says " Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." Can someone help me please? Regards,Joseph.
- Hi all, Everytime I put my card details in, it says " Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment ...
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- Roadie
- 710 Views
- 2 replies
- 0 likes
- 710 Views
- 2 replies
- 0 likes
Spotfiy is not accepting my card
I keep getting this error when trying to sign up for premium:Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I've tried a few things I read on here like si...
- I keep getting this error when trying to sign up for premium: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...
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- Community Legend
- 643 Views
- 1 replies
- 0 likes
- 643 Views
- 1 replies
- 0 likes
Charged for the next month but i unsubscribed premium
Ive unsubscribed but still i got a message from Spotify on my Bank account that the payment is going to proceed in one day. I dont even have Premium. What should I do?
- Ive unsubscribed but still i got a message from Spotify on my Bank account that the payment is going to proceed in one day. I dont even have Premium. What should I do?
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- Community Legend
- 658 Views
- 1 replies
- 0 likes
- 658 Views
- 1 replies
- 0 likes
Payment
Is there a fkn way to handle the payment for my Family Acount in 1 and only single dam payment. Sucks you guys dont have a email adress or phone number.
- Is there a fkn way to handle the payment for my Family Acount in 1 and only single dam payment. Sucks you guys dont have a email adress or phone number.
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- Community Legend
- 743 Views
- 1 replies
- 0 likes
- 743 Views
- 1 replies
- 0 likes
Superuser Contribution Got charged for premium and it says I dont have it
My spotify got cancelled because I didnt pay it but when I deposited money into my account it took out the 12.99 but it still says that I dont have premium. Any advice?
- My spotify got cancelled because I didnt pay it but when I deposited money into my account it took out the 12.99 but it still says that I dont have premium. Any advice?
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- Newbie
- 1590 Views
- 2 replies
- 0 likes
- 1590 Views
- 2 replies
- 0 likes
Free trial ended early
Hey there everyone, I just signed up for Spotify, and started my free 7 day trial on March 20th. And yesterday on March 22nd got an email saying my free trial is over. How do I get ahold of Spotify to resolve this?Thanks everyone!!
- Hey there everyone, I just signed up for Spotify, and started my free 7 day trial on March 20th. And yesterday on March 22nd got an email saying my free trial is over. How do I get ahold of Spotify t...
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- Community Legend
- 1289 Views
- 1 replies
- 0 likes
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Subscription
- 1289 Views
- 1 replies
- 0 likes
How do I change my creditcard
I've got a new creditcard and need to change my account number, how do I do this?
- I've got a new creditcard and need to change my account number, how do I do this?
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- Newbie
- 786 Views
- 2 replies
- 0 likes
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Account
- 786 Views
- 2 replies
- 0 likes
I've paid for premium but I can only use free account
I changed of credit card so the bill for premium didn't work and now, I pur the right info of my ne credit card and I receive the bill of spotify but I can't use my premium account... It's written that it could take some days to have it back but I ca...
- I changed of credit card so the bill for premium didn't work and now, I pur the right info of my ne credit card and I receive the bill of spotify but I can't use my premium account... It's written th...
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- Roadie
- 747 Views
- 1 replies
- 0 likes
- 747 Views
- 1 replies
- 0 likes
Désabonnement après spotify 0,99 €
Bonjour,J'ai souscris au mois de décembre à l'offre 0,99€ pour essayer spotify preminum. Ce mois-ci j'ai été débité de 9,99€ car l'offre s'est terminée. J'aimerais maintenant retourner à la version gratuite de spotify, mais je n'arrive pas à me désab...
- Bonjour, J'ai souscris au mois de décembre à l'offre 0,99€ pour essayer spotify preminum. Ce mois-ci j'ai été débité de 9,99€ car l'offre s'est terminée. J'aimerais maintenant retourner à la versi...
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- Community Legend
- 787 Views
- 1 replies
- 0 likes
- 787 Views
- 1 replies
- 0 likes
Solved!! Still being charged on old account
So I just realised I've been charged on two of my bank cards for spotify premium. I had previously switched between the two but now only operate off one of the cards yet I seem to still be charged each month off both. I have followed the help instruc...
- So I just realised I've been charged on two of my bank cards for spotify premium. I had previously switched between the two but now only operate off one of the cards yet I seem to still be charged ea...
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- Community Legend
- 1162 Views
- 1 replies
- 0 likes
- 1162 Views
- 1 replies
- 0 likes
Solved!! Cancelling Subscription
I too am trying to cancel my subscription and it keeps saying my password is incorrect. It isn't! It's the very same password I've just signed in with. It won't even send me a password reminder as it says I'm using my FB credentials, which is correct...
- I too am trying to cancel my subscription and it keeps saying my password is incorrect. It isn't! It's the very same password I've just signed in with. It won't even send me a password reminder as it...
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- Newbie
- 14068 Views
- 37 replies
- 2 likes
- 14068 Views
- 37 replies
- 2 likes
Superuser Contribution TWO ACCOUNTS. NO MORE SUB.
I had two accounts with spotify, one i signed up with using a different email, and another using facebook. but i tried connecting my facebook to my other spotify account not using the log in with facebook button. because i wanted to see if it would m...
- I had two accounts with spotify, one i signed up with using a different email, and another using facebook. but i tried connecting my facebook to my other spotify account not using the log in with fac...
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- Roadie
- 1010 Views
- 1 replies
- 0 likes
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AccountSubscription
- 1010 Views
- 1 replies
- 0 likes
Superuser Contribution The next payment of my subscription is this month and I just contracted the family plan, what do I d
The next payment of my subscription is this month and I just contracted the family plan, what do I do? HELP ME PLEASE
- The next payment of my subscription is this month and I just contracted the family plan, what do I do? HELP ME PLEASE 🙂
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- Roadie
- 696 Views
- 1 replies
- 0 likes
- 696 Views
- 1 replies
- 0 likes