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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15673 Views
  • 27 replies
  • 3 likes
  • 15673 Views
  • 27 replies
  • 3 likes

Need Help Cancelling Subscription

I noticed I was charged $10 today on 6/2 so I login to my spotify account to cancel my subscription. However, there are no receipts and it says I'm Spotify Free. I do not want to be charged anymore and can't figure out how to cancel. I already looked...

  • Newbie
  • I noticed I was charged $10 today on 6/2 so I login to my spotify account to cancel my subscription. However, there are no receipts and it says I'm Spotify Free. I do not want to be charged anym...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Premium

Hola, me gustaría saber como puedo poner el premium en mi movil, porque me he metido al ordenador para hacer el pago y se me ha puesto en el ordenador pero no me deja usarlo en el movil. Pero yo no lo quiero en el ordenador.

  • Newbie
  • Hola, me gustaría saber como puedo poner el premium en mi movil, porque me he metido al ordenador para hacer el pago y se me ha puesto en el ordenador pero no me deja usarlo en el movil. Pero yo no l...
  • osornios
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

E-Gift Card Not Recieved

I purchased an E-Gift card for 1 month of spotify premium to be delievered via e-mail to the recepient on 06/02/2017 and the recepient has not recieved it. I cannot go back to see whether or not I entered the correct e-mail address or not. My order I...

  • Newbie
  • I purchased an E-Gift card for 1 month of spotify premium to be delievered via e-mail to the recepient on 06/02/2017 and the recepient has not recieved it.  I cannot go back to see whether or no...
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

y******@gmail.com

I made the purchase of the university premium but it does not conclude, but I got it from my card twice! How to proceed

  • Casual Listener
  • I made the purchase of the university premium but it does not conclude, but I got it from my card twice! How to proceed
  • osornios
  • Spotify Star
  • 4241 Views
  • 1 replies
  • 0 likes
  • 4241 Views
  • 1 replies
  • 0 likes

BAITCLICK???

Followed a link from a Spotify email offering me 3 months of Premium for the price of one month. Got the Family Plan and paid the $14.99 thru my PayPal and now that the transaction was completed, it's saying I'm paid until next month??? The promo was...

  • Newbie
  • Followed a link from a Spotify email offering me 3 months of Premium for the price of one month. Got the Family Plan and paid the $14.99 thru my PayPal and now that the transaction was completed, it'...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Doesn't let me to upgrade to premium

I've been trying to upgrade to premium for few weeks now, but it doesn't let me whatever I doI tried paying by paypal, once I click the button to pay on paypal site it redirects me to the spotify page that I've been on before and my subscription says...

  • Newbie
  • I've been trying to upgrade to premium for few weeks now, but it doesn't let me whatever I do I tried paying by paypal, once I click the button to pay on paypal site it redirects me to the spotify p...
  • HANNAHHLEVIN
  • Newbie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Cannot Pay By Mobile

It gives this error everytime: "Oops! Something went wrong, please try again or check out our testing help area" Tried clearing cache.Tried different browsers.Tried on PC and Mobile. Been trying for a few days.

  • Casual Listener
  • It gives this error everytime:   "Oops! Something went wrong, please try again or check out our testing help area"   Tried clearing cache. Tried different browsers. Tried on PC and Mo...
  • aa249
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Paguei meu boleto hoje gostaria de saber quanto tempo demora para liberar a conta premium???

  • Newbie
  • Paguei meu boleto hoje gostaria de saber quanto tempo demora para liberar a conta premium???
  • MarceloPc
  • Newbie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium 3 meses

Amigos buenas noches descargue spotify en mi celular y me ofrecio la promocion de 3 meses por $9 a lo cuál ingrese y me mando una notificación diciendome que me llegaria un mensaje con mi número fe pedido. me llego un mensaje de spotify pero ya chequ...

  • Newbie
  • Amigos buenas noches descargue spotify en mi celular y me ofrecio la promocion de 3 meses por $9 a lo cuál ingrese y me mando una notificación diciendome que me llegaria un mensaje con mi número fe p...
  • Aimee_T
  • Roadie
  • 980 Views
  • 1 replies
  • 0 likes
  • 980 Views
  • 1 replies
  • 0 likes

Mudança de cartao.

Boa tarde. Roubaram meu cartão e mesmo assim efetuei o pagsmento do cartão na loja no mês 05 maio, mas o pagamento não foi reconhecido pelo spotify e pedi outro cartão agora e gostaria de saber como faço para reconhecerem meu pagamento do mês passado...

  • Newbie
  • Boa tarde. Roubaram meu cartão e mesmo assim efetuei o pagsmento do cartão na loja no mês 05 maio, mas o pagamento não foi reconhecido pelo spotify e pedi outro cartão agora e gostaria de saber como ...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con suscrpcion de promocion de 3 meses por $300 pesos

Hola, soy de Chile, resulta que yo tengo una cuenta de spotify premium normal, anoche trate de suscribir la promocion de 3 meses por $300 pesos, con la cuenta de un familiar, pero con la misma tarjeta que tengo mi cuenta premium normal, al momento de...

  • Newbie
  • Hola, soy de Chile, resulta que yo tengo una cuenta de spotify premium normal, anoche trate de suscribir la promocion de 3 meses por $300 pesos, con la cuenta de un familiar, pero con la misma tarjet...
  • Aimee_T
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

PAGAMENTO DESCONTADO 3 VEZES

Boa tarde,Efetuei a compra do sportify para universitários, e quando o e-mail de confirmação chegou, cliquei na aba mas dizia que houve algum problema com o pagamento e que erá pra tentar novamente.Efetuei novamente, e agora estã debitando do meu car...

  • Newbie
  • Boa tarde, Efetuei a compra do sportify para universitários, e quando o e-mail de confirmação chegou, cliquei na aba mas dizia que houve algum problema com o pagamento e que erá pra tentar novamente...
  • 142 Views
  • 0 replies
  • 1 likes
  • 142 Views
  • 0 replies
  • 1 likes

Re: Premium 3 months for €0,99

KatesHere, i had the same issue today when i bought Spotify Premium. I was supposed to get 3 moths for 9 kr (norwegian valuta), instead i only got one month for 99 kr.Btw, i used a Visa card for payment, if that makes it any easier.

  • Newbie
  • KatesHere, i had the same issue today when i bought Spotify Premium. I was supposed to get 3 moths for 9 kr (norwegian valuta), instead i only got one month for 99 kr. Btw, i used a Visa card for pa...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Solved!! switch regular premium to family premium

HelloI would like to switch my spotify regular premium to premium family.But my new schedule premium regular subscription started yesterday the 23 may.If I switch on Family premium. Wil I loose the already paid regular premium subscription ? and repa...

  • Casual Listener
  • Hello I would like to switch my spotify regular premium to premium family. But my new schedule premium regular subscription started yesterday the 23 may. If I switch on Family premium. Wil I loose...
  • gmini95
  • Casual Listener
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help! Can't buy gift card.

I've been trying today to get a gift card and all my working credit cards are not being accepted and no transactions are going through. I've tried AMEX, Visa and Mastercard multiple times. Is there a glitch in your website? Help! - Paula, SingaporeP....

  • Casual Listener
  • I've been trying today to get a gift card and all my working credit cards are not being accepted and no transactions are going through. I've tried AMEX, Visa and Mastercard multiple times. Is there a...
  • Melody
  • Spotify
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Moving country and annual subscription

So I currently get Spotify premium through my Vodafone contract, I'm cancelling my contract as I'm going over to Canada to travel. Before I go I would like to pay for a years subscription in one lump sum as I won't have any income coming into my UK b...

  • Newbie
  • So I currently get Spotify premium through my Vodafone contract, I'm cancelling my contract as I'm going over to Canada to travel. Before I go I would like to pay for a years subscription in one lump...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Email de conta Premium não identificado

Bom dia, Assinei o plano Premium em uma conta que não lembro qual, como faço pra achar essa conta? Se não for possível achar a conta, como posso cancelar?

  • Casual Listener
  • Bom dia, Assinei o plano Premium em uma conta que não lembro qual, como faço pra achar essa conta? Se não for possível achar a conta, como posso cancelar?
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Subscription on iPad

I started my subscription on my Samsung 7 and really love this app! I have just bought my first Apple device and was looking forward to subscribing on it and seeing all my music there in a short while. it seems I'm not the only one Spotify doesn't re...

  • Newbie
  • I started my subscription on my Samsung 7 and really love this app! I have just bought my first Apple device and was looking forward to subscribing on it and seeing all my music there in a short whil...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Students price 4,99$ problem

Hi,I want to have the student premium account price of 4,99$/month but im living in Quebec and my University is not the choice... Is it normal?? I would really like to get this discount with Spotify Premium.Thank you,Joël

  • Newbie
  • Hi, I want to have the student premium account price of 4,99$/month but im living in Quebec and my University is not the choice... Is it normal?? I would really like to get this discount with Spotif...
  • Maxim
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • Students price problem
  • 364 Views
  • 1 replies
  • 0 likes

How do added family members get the app to work without using my login?

My wife has received the email, accepted and when I try and log her in, it makes me go back to my account and not her own. How do I get her to have her own login and settings since I am paying for the Family Plan?

  • Newbie
  • My wife has received the email, accepted and when I try and log her in, it makes me go back to my account and not her own.  How do I get her to have her own login and settings since I am paying ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes