Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5213 Views
  • 23 replies
  • 2 likes
  • 5213 Views
  • 23 replies
  • 2 likes

charged for premium, but didn't get it.

I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?

  • Newbie
  • I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?
  • Jacob
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

How do you contact Spotify Support without having to go through the Community?

I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.

  • Casual Listener
  • I have contacted support more than three times and sent in the requested scanned paid subscription and still cannot get my account unlocked.  
  • Jacob
  • Community Legend
  • 5656 Views
  • 1 replies
  • 0 likes
  • 5656 Views
  • 1 replies
  • 0 likes

lots of ads and spam on a premium account

i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my new releases section. i remember that i had access t...

  • Roadie
  • i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my n...
  • howedav
  • Casual Listener
  • 380 Views
  • 1 replies
  • 1 likes
  • 380 Views
  • 1 replies
  • 1 likes

I can't buy premium

Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another paymen...

  • Visitor
  • Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no mone...
  • Christianmd0992
  • Casual Listener
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Premium Doesn't work

HelloI buyed a prepiad card from 10 euro I typed the code into my phone my phone says that i have a premium account but on my PC it says you have a payment from 0 euroDo i have to wait or something else

  • Visitor
  • Hello I buyed a prepiad card from 10 euro  I typed the code into my phone  my phone says that i have a premium account  but on my PC it says you have a payment from 0 euro Do i ha...
  • Nico
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

What's going on if my credit card expire ?

Hello, I want to start free 30 days trial today, but i need to put my credit card informations and this card will expire next month in May. So, what's going on if on May 4. 2017 (end of free trial), have i always not upgraded payments informations ? ...

  • Casual Listener
  • Hello,   I want to start free 30 days trial today, but i need to put my credit card informations and this card will expire next month in May.   So, what's going on if on May 4. 2017 (en...
  • attesrsis
  • Casual Listener
  • 935 Views
  • 2 replies
  • 0 likes
  • 935 Views
  • 2 replies
  • 0 likes

Payment through sprint

How do I continue to pay for Spotify Thur sprint after I upgrade to the family

  • Newbie
  • How do I continue to pay for Spotify Thur sprint after I upgrade to the family
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Does a PC count towards my device limit?

I'm interested in starting a premium account. Only thing I'm looking at now is the device limit. I've got my work PC, home PC, and two SmartPhones I'd like to stream from. Will the two desktop PCs count towards my three device limit? Thanks.

  • Casual Listener
  • I'm interested in starting a premium account. Only thing I'm looking at now is the device limit. I've got my work PC, home PC, and two SmartPhones I'd like to stream from. Will the two desktop PCs co...
  • Nico
  • Community Legend
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Cancel Premium, money back??

I have cancelled my Spotify premium and do not want to serve out the month. Is it possible to get my money back if I don't want to wait until the end of the month??

  • Newbie
  • I have cancelled my Spotify premium and do not want to serve out the month. Is it possible to get my money back if I don't want to wait until the end of the month??
  • Jacob
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Payment change

I am trying to change the payment method and it wont accept my expiration date. What can i do?

  • Newbie
  • I am trying to change the payment method and it wont accept my expiration date. What can i do?
  • Jacob
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Payment Methods

When I go to payment methods, there is no 'bank slip' option. Those black bars don't show. A friend of mine tried it too (he pays by this method), and it didn't show to him either

  • Newbie
  • When I go to payment methods, there is no 'bank slip' option. Those black bars don't show. A friend of mine tried it too (he pays by this method), and it didn't show to him either
  • rositanavarro-5
  • Casual Listener
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Spotify card from other countries

I am Mexican, I am living in another country for a while and it turns out that my premium account expired, same that I used since I arrived 3 months ago. I asked somebody in Mexico buying this spotify card for me, And I have registered the pin and ev...

  • Newbie
  • I am Mexican, I am living in another country for a while and it turns out that my premium account expired, same that I used since I arrived 3 months ago. I asked somebody in Mexico buying this spotif...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

forgot i already paid

so i decided i didn't need my premium account and cancelled it a few minutes ago, only to find out i had already paid for this month. does this mean i just paid 9,99 for four days of premium? because my account has already changed into the regular ac...

  • Casual Listener
  • so i decided i didn't need my premium account and cancelled it a few minutes ago, only to find out i had already paid for this month. does this mean i just paid 9,99 for four days of premium? because...
  • KatesHere
  • Community Legend
  • 281 Views
  • 5 replies
  • 0 likes
  • 281 Views
  • 5 replies
  • 0 likes

Being charged twice a month

I'm being charged through my phone bill and my bank account I want too know why? And how I can get a refund

  • Newbie
  • I'm being charged through my phone bill and my bank account I want too know why? And how I can get a refund
  • Robert_W
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Premium to normal user

Does the tracks you have download while on premium will still be available for offline listening if I cancel my premium account?

  • Casual Listener
  • Does the tracks you have download while on premium will still be available for offline listening if I cancel my premium account?
  • carl00gratton
  • Casual Listener
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Rodgers 6 months free spotify

I just got a phone with Rodgers and they say I can get 6 month of free Spotify. How do I activate it?

  • Visitor
  • I just got a phone with Rodgers and they say I can get 6 month of free Spotify. How do I activate it?
  • LordRollin
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I am being charged for a premium account when I am on a family plan

I noticed on my bank statement that I got charged $9.99 and the payment was titled Spotify P01F6E9861 Stockholm (anyone know what this means?)but I have a family membership that my husband bought and is in charge of. How do I stop these $9.99 payment...

  • Newbie
  • I noticed on my bank statement that I got charged $9.99 and the payment was titled Spotify P01F6E9861 Stockholm (anyone know what this means?) but I have a family membership that my husband bou...
  • Robert_W
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Premium member without access

I 've read 100s of solutions without success. Paid a bundle deal that includes Spotify Premium. When I go to download anothing, an ad pops up wanting to know if I want to upgrade to Premium! Of course I end up at square one again. All this worldly te...

  • Newbie
  • I 've read 100s of solutions without success. Paid a bundle deal that includes Spotify Premium. When I go to download anothing, an ad pops up wanting to know if I want to upgrade to Premium! Of cours...
  • Robert_W
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Unwarranted credit card charge

Hi,I had a 119.88$ charged on my credit card on 27/02/17and I'm really wondering where it came from. Especially since I called my carrier and they told me I still have Spotify Premium included with my deal till August 2017.Is there anyway you can loo...

  • Newbie
  • Hi, I had a 119.88$ charged on my credit card on 27/02/17and I'm really wondering where it came from. Especially since I called my carrier and they told me I still have Spotify Premium included wi...
  • LordRollin
  • Community Legend
  • 833 Views
  • 1 replies
  • 0 likes
  • 833 Views
  • 1 replies
  • 0 likes

Need Payment method to change country

Hello! I've been having a few problems with Spotify Premium as of late. Spotify is finally in Japan (thank God!). Before it came to Japan, I paid for Premium using a card in US. Now I've been told I'll be charged a tax fee for state tax but it's poin...

  • Newbie
  • Hello! I've been having a few problems with Spotify Premium as of late.  Spotify is finally in Japan (thank God!). Before it came to Japan, I paid for Premium using a card in US. Now I've been ...
  • LordRollin
  • Community Legend
  • 2756 Views
  • 1 replies
  • 0 likes
  • convenience store
    country
    Japan
    Premium
  • 2756 Views
  • 1 replies
  • 0 likes