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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19167 Views
  • 27 replies
  • 4 likes
  • 19167 Views
  • 27 replies
  • 4 likes

Student discount renewal

I'm seeing a lot of people also looking at how to renew a student membership but all the answers just say someone from Spotify reached out and corrected the problem for them. So how can I actually renew my subscription for the student discount?

  • Newbie
  • I'm seeing a lot of people also looking at how to renew a student membership but all the answers just say someone from Spotify reached out and corrected the problem for them. So how can I actually re...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution Receipt

Why your receipt amount is not the same to the amount charge by my credit card?

  • Newbie
  • Why your receipt amount is not the same to the amount charge by my credit card?
  • Aimee_T
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Length of subscription?

Does the 3 month/$.99 deal start from the day you buy it or from the beginning of each new month?

  • Casual Listener
  • Does the 3 month/$.99 deal start from the day you buy it or from the beginning of each new month?
  • Aimee_T
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Change subscription renewal date

Is it possible to change the date for the automated renewal of my subscription? I would prefer if the subscription was renewed in the end of month instead of in the middle of month.

  • Casual Listener
  • Is it possible to change the date for the automated renewal of my subscription?  I would prefer if the subscription was renewed in the end of month instead of in the middle of month. 
  • Pzycic
  • Casual Listener
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify por 0.99

Buenas, he hecho el pago mediante paypal del 0.99 € para los tres meses de prueba premium y no me han quitado el dinero de la cuenta ni tampoco soy premium, qué pasa?

  • Newbie
  • Buenas, he hecho el pago mediante paypal del 0.99 € para los tres meses de prueba premium y no me han quitado el dinero de la cuenta ni tampoco soy premium, qué pasa?
  • Aimee_T
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Country USA on account but will not change to Ireland

Hi, The only county I can choose from is USA, but I am from Ireland. Also when I go to enter CC details it asks for a zipcode and there are no zipcodes in Ireland. Can you please advise how to change country to Ireland. I have followed the following ...

  • Newbie
  • Hi,   The only county I can choose from is USA, but I am from Ireland. Also when I go to enter CC details it asks for a zipcode and there are no zipcodes in Ireland.   Can you please ad...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Superuser Contribution costo de cuenta premium

mi duda es q se me indica q por 3 meses de premium me cobran $9 y despues $99.00 por mes, q sucede son 99usd o me equivoco, si es asi es demasiado dinero y no creo q mis amistades paguen eso.

  • Newbie
  • mi duda es q se me indica q por 3 meses de premium me cobran $9 y despues $99.00 por mes, q sucede son 99usd o me equivoco, si es asi es demasiado dinero y no creo q mis amistades paguen eso.  
  • Aimee_T
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accts?

Somehow, Ive managed to create two accts. My Facebook acct, and one with an Email address - Can I merge them so I dont loose all my daily mixes etc? I've taken a premium membership out on the Email address, and just want it to now link with the other...

  • Newbie
  • Somehow, Ive managed to create two accts. My Facebook acct, and one with an Email address - Can I merge them so I dont loose all my daily mixes etc? I've taken a premium membership out on the Email a...
  • Aimee_T
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Outdated username remains in Android APP after disconnecting Facebook

Hello all! Ive been using Spotify for several months, today I connected my account to FB, username was changed in Android APP and Desktop. After finding a friend, I disconnected FB in Desktop app settings (I use email login), name changed back to my ...

  • Casual Listener
  • Hello all! Ive been using Spotify for several months, today I connected my account to FB, username was changed in Android APP and Desktop. After finding a friend, I disconnected FB in Desktop app set...
  • 318 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 318 Views
  • 0 replies
  • 0 likes

Superuser Contribution Conta premium

Boa noite realizei pagamento da conta Premium, foi debitado o valor do meu cartão, mais até agora nada, mostra como se eu não tivesse assinado nenhuma conta

  • Newbie
  • Boa noite realizei pagamento da conta Premium, foi debitado o valor do meu cartão, mais até agora nada, mostra como se eu não tivesse assinado nenhuma conta
  • Aimee_T
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Eu fui tentar usar a promoção de 3 meses por 1,99 e mostrou que não tenho direito, por já ter usado antes, só que me cobraram a mensalidade do spotify de 16,90 sem que eu tenho autorizado. Foi gerado automaticamente gostariam que fizessem o estorno p...

  • Newbie
  • Eu fui tentar usar a promoção de 3 meses por 1,99 e mostrou que não tenho direito, por já ter usado antes, só que me cobraram a mensalidade do spotify de 16,90 sem que eu tenho autorizado. Foi gerado...
  • Aimee_T
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution PARA SPOTIFY

TENGO UNA SUSCRIPCION PREMIUN Y SOY FAMILIAR DEL TITULAR Y DICE QUE NO SE PUEDE VERIFICAR QUE VIVA EN EL MISMO DOMICILIO QUE EL TITULAR Y POR LO TANTO NO PUEDO ACTIVAR MI CUENTA (OBVIAMENTE VIVIMOS EN LA MISMA DIRECCION PUES ES MI HIJO )

  • Newbie
  • TENGO UNA SUSCRIPCION PREMIUN Y SOY FAMILIAR DEL TITULAR Y DICE QUE NO SE PUEDE VERIFICAR QUE VIVA EN EL MISMO DOMICILIO QUE EL TITULAR Y POR LO TANTO NO PUEDO ACTIVAR MI CUENTA (OBVIAMENTE VIVIMOS E...
  • Aimee_T
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have been paying dobbel since january.

Hi can you pay back the money I have payed to much since january. I have been paying dobbel every month from January

  • Newbie
  • Hi can you pay back the money I have payed to much since january. I have been paying dobbel every month from January
  • Melody
  • Spotify
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Problem Offer (3 months 0.99)

hi, about the special offer (3 months of Spotify Premium 0.99 euros, I'm from Italy) i can pay with my telephone operator (3 italia)?

  • Newbie
  • hi, about the special offer (3 months of Spotify Premium 0.99 euros, I'm from Italy) i can pay with my telephone operator (3 italia)?
  • cadmielp
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Removing Headspace but keeping premium

So I signed up for headspace on top of my spotify student discount, but I barely use it so I want to cancel it. The only option I could see is to cancel both, but I dont want to have to sign up for the student discount and pay again. Thanks.

  • Casual Listener
  • So I signed up for headspace on top of my spotify student discount, but I barely use it so I want to cancel it. The only option I could see is to cancel both, but I dont want to have to sign up for t...
  • Tom
  • Community Legend
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

Solved!! Is it possible to take the 3 months offer with debit card?

Hi, i'm from México, i had premium like one year ago, but today i saw an offer: 3 months for $99mxn, i took it, but i have a question, the only payment option was credit card, but i only have debit card (visa), i fill the form with the data of my car...

  • Newbie
  • Hi, i'm from México, i had premium like one year ago, but today i saw an offer: 3 months for $99mxn, i took it, but i have a question, the only payment option was credit card, but i only have de...
  • Tom
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Premium Subscription

I just paid my premium subscription via Cebuana Lhuiller. But my Spotify premium still not working.

  • Visitor
  • I just paid my premium subscription via Cebuana Lhuiller. But my Spotify premium still not working.
  • Tom
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Error while subscribing to premium

Hi! I'm so frustrated while subscribing back to premium (129 pesos load for 1 month). I've loaded recently to my other number since you still currently recognize the new number of globe (0956) to subscribe however, while subscribing, it says that my ...

  • Newbie
  • Hi! I'm so frustrated while subscribing back to premium (129 pesos load for 1 month). I've loaded recently to my other number since you still currently recognize the new number of globe (0956) to sub...
  • Tom
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Premium plötzlich weg trotz Bezahlung

Habe neulich Premium mit einer Geschenkkarte bezahlt und den Beleg bzw das es eingelöst wurde per E-Mail erhalten. (Das war am 24.05.17).Seit heute ist mein Premium weg und ich verstehe nicht warum?

  • Casual Listener
  • Habe neulich Premium mit einer Geschenkkarte bezahlt und den Beleg bzw das es eingelöst wurde per E-Mail erhalten. (Das war am 24.05.17). Seit heute ist mein Premium weg und ich verstehe nicht warum?
  • Diana28
  • Casual Listener
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Charged 9.99 but no actual premium

I noticed that I'd been charged 9.99 in my bank account transactions from Spotify, I had no idea I'd been charged for Premium because I'd been using Spotify unable to listen to music offline after downloading certain music. When I check my account it...

  • Newbie
  • I noticed that I'd been charged 9.99 in my bank account transactions from Spotify, I had no idea I'd been charged for Premium because I'd been using Spotify unable to listen to music offline after do...
  • Tom
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes