Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 163444 Views
- 109 replies
- 12 likes
- 163444 Views
- 109 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 18433 Views
- 27 replies
- 4 likes
- 18433 Views
- 27 replies
- 4 likes
Superuser Contribution Problema Con Tarjeta De Regalo.
Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje . "Tu Ultimo pago no paso" ...Pero no seria justo ...
- Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje...
-
-
- Roadie
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Superuser Contribution Upgrade plan personal a familiar
Cómo puedo contar directamente servicio al cliente. Mi plan se renovó el 6 de abril el 9 de abril hice upgrade a plan familiar, me cobró el personal y el familiar y además me acortó la fecha de renovación al 27 de abril. Necesitamos refund de los cob...
- Cómo puedo contar directamente servicio al cliente. Mi plan se renovó el 6 de abril el 9 de abril hice upgrade a plan familiar, me cobró el personal y el familiar y además me acortó la fecha de renov...
-
-
- Roadie
- 335 Views
- 1 replies
- 0 likes
- 335 Views
- 1 replies
- 0 likes
Superuser Contribution Payment Issue
I am being charged monthly and never subscribed. I believe my son subscribed using my card ( without my permission). I want this cancelled immediately. Please contact me at: mco1231@aol.com Thank you
- I am being charged monthly and never subscribed. I believe my son subscribed using my card ( without my permission). I want this cancelled immediately. Please contact me at: mco1231@aol.com Thank you
-
-
- Roadie
- 355 Views
- 1 replies
- 0 likes
- 355 Views
- 1 replies
- 0 likes
Charged for premium, account never upgraded
I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spotify account shows no charges but sure enough there w...
- I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spoti...
-
-
- Spotify Star
- 509 Views
- 1 replies
- 0 likes
- 509 Views
- 1 replies
- 0 likes
Fido/Premium Spotify
Hi, I signed up for a premium Spotify account March 22nd. Separately I just changed my phone plan (with Fido in Canada) and it comes with a free Premium account for six months. When I tried to apply it, it wouldn't go through, presumably because my f...
- Hi, I signed up for a premium Spotify account March 22nd. Separately I just changed my phone plan (with Fido in Canada) and it comes with a free Premium account for six months. When I tried to apply ...
-
-
- Casual Listener
- 285 Views
- 2 replies
- 0 likes
- 285 Views
- 2 replies
- 0 likes
Superuser Contribution Pay problems
I paid 2 days ago, and I don't have Spotify premium yet
- I paid 2 days ago, and I don't have Spotify premium yet
-
-
- Newbie
- 366 Views
- 2 replies
- 0 likes
- 366 Views
- 2 replies
- 0 likes
Postal Code - Premium Subscription
Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registration (as we had different house), as a result one perso...
- Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registrati...
-
-
- Spotify Star
- 4725 Views
- 1 replies
- 0 likes
- 4725 Views
- 1 replies
- 0 likes
Superuser Contribution Editing account
I would like to cancel my premium subscription. On the app, it shows premium subscription, but I don't know how to navigate to change it. When I log into my account online from a desk top, it says I am currently using Spotify free. How can I cancel m...
- I would like to cancel my premium subscription. On the app, it shows premium subscription, but I don't know how to navigate to change it. When I log into my account online from a des...
-
-
- Roadie
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
Not premium anymore
Hi, as I tried to listen to music with spotify some days ago I found out that my account wasn't premium anymore... I don't understand how it's possible, I won a contest and got a year of spotfy premium free (it should and on March 22. 2018... I have ...
- Hi, as I tried to listen to music with spotify some days ago I found out that my account wasn't premium anymore... I don't understand how it's possible, I won a contest and got a year of spotfy premi...
-
-
- Casual Listener
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Solved!! Subscribed on my work computer but can't login on my iphone
Hi TeamI subscribed to spoitify premium today on my work computer. I then downloaded the app to my iphone but it will not let me login using the same details. Can you please tell me what I need to do to get it to work?ThanksSue from Adelaide, Austral...
- Hi Team I subscribed to spoitify premium today on my work computer. I then downloaded the app to my iphone but it will not let me login using the same details. Can you please tell me w...
-
-
- Spotify Star
- 851 Views
- 7 replies
- 0 likes
- 851 Views
- 7 replies
- 0 likes
Went to bed with Spotify premium and woke up without it?
I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight?
- I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight?
-
-
- Community Legend
- 443 Views
- 1 replies
- 0 likes
- 443 Views
- 1 replies
- 0 likes
Spotify Premium
He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio
- He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio
-
-
- Community Legend
- 323 Views
- 5 replies
- 0 likes
- 323 Views
- 5 replies
- 0 likes
Cc info took money but don't work
It won't accept cc information then when it did spotify don't work...plz fix
- It won't accept cc information then when it did spotify don't work...plz fix
-
-
- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Unknown charges to account
I see suspicious charges to my account. Please contact me directly and privately to sort out this matter. P.S. It is ridiculous that I have to post this request in a forum. Real companies have support contact information readily available. I am not i...
- I see suspicious charges to my account. Please contact me directly and privately to sort out this matter. P.S. It is ridiculous that I have to post this request in a forum. Real companies ha...
-
-
- Spotify Star
- 926 Views
- 1 replies
- 1 likes
- 926 Views
- 1 replies
- 1 likes
Premium
I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is saying my account is not premium
- I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is ...
-
-
- Spotify Star
- 9878 Views
- 1 replies
- 0 likes
- 9878 Views
- 1 replies
- 0 likes
Paying via spotify card
ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok.poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona più.cosa è capitato? come risolvo?
- ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok. poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona p...
-
-
- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
my facebook page
şimdi öncelikle kolay gelsin. garip bir derdim var. benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz premium özelliğini halil_95@outlook.com adresinde kullanıyoru...
- şimdi öncelikle kolay gelsin. garip bir derdim var. benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz p...
-
-
- Spotify Star
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Solved!! Cancelling personal premium subscription as new phone contract includes service
Hi,I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract.Vodafone support said I'll be able to "free" my current Spotify account and then reactivate it using a Vodafone link they've sent me ...
- Hi, I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract. Vodafone support said I'll be able to "free" my current Spotify account and th...
-
-
- Spotify Star
- 666 Views
- 3 replies
- 0 likes
- 666 Views
- 3 replies
- 0 likes
Solved!! Premium paused due to last paymeny didn't work
I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out of the account.. I cancelled my subscription and r...
- I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out...
-
-
- Casual Listener
- 3193 Views
- 2 replies
- 0 likes
- 3193 Views
- 2 replies
- 0 likes
Have two Accounts. Want to get Rid of one of them and keep the other
Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another account. This one is the Premium. Its great. But i cant...
- Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another acco...
-
-
- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes