Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 124032 Views
- 81 replies
- 10 likes
- 124032 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14835 Views
- 27 replies
- 2 likes
- 14835 Views
- 27 replies
- 2 likes
Premium problem
I got charge for premium but now it's saying I don't have it.
- I got charge for premium but now it's saying I don't have it.
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- Regular
- 481 Views
- 11 replies
- 0 likes
- 481 Views
- 11 replies
- 0 likes
Charged for 2 subscriptions and WHY DO YOU NOT HAVE A CONTACT PHONE NUMBER?????!!!!!
I am being charged on 2 different credit cards and having a heck of a time trying to find a contact phone number for you!!! POOR BUSINESS PRACTICE!! You will be losing all my business, if you don't rectify this situation. Not even sure by posting thi...
- I am being charged on 2 different credit cards and having a heck of a time trying to find a contact phone number for you!!! POOR BUSINESS PRACTICE!! You will be losing all my business,...
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- Not applicable
- 225 Views
- 2 replies
- 1 likes
- 225 Views
- 2 replies
- 1 likes
Solved!! Free trial
I want to cancel my free 30 day trial even though it hasnt finished but I don't know what to do. Help?
- I want to cancel my free 30 day trial even though it hasnt finished but I don't know what to do. Help?
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- Community Legend
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Paguei minha conta no boleto e minha conta premium ainda não foi ativa
Boa tarde. Eu paguei o mês passado um mês de conta premium no Spotify, no dia seguinte de pagar recebi o e-mail de confirmação de pagamento e minha conta foi ativa. A conta ia durar ate dia 2 desse mês (domingo). Então como eu não queria ficar sem co...
- Boa tarde. Eu paguei o mês passado um mês de conta premium no Spotify, no dia seguinte de pagar recebi o e-mail de confirmação de pagamento e minha conta foi ativa. A conta ia durar ate dia 2 desse m...
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- Spotify Star
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Premium for Family
Helloi have my own acc through Facebook (with Premium), at home we decide to start using premium for family, after my dad invite me to premium for family it doesnt change subscription on my acc but create new one with same email.(pic of that as attac...
- Hello i have my own acc through Facebook (with Premium), at home we decide to start using premium for family, after my dad invite me to premium for family it doesnt change subscription on my acc but...
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- Community Legend
- 282 Views
- 3 replies
- 0 likes
- 282 Views
- 3 replies
- 0 likes
Want to get rid of free trial
Hey, I accidentally clicked on 7 day free trail and after my 7 days are up I will be charged from then onwards. How do I cancel my free trail. Many thanks
- Hey, I accidentally clicked on 7 day free trail and after my 7 days are up I will be charged from then onwards. How do I cancel my free trail. Many thanks
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
7 Day Free Trial on phone that had Spotify previously
I have bought a used phone from my brother, that has had and used the premium, I created an account and want to try the free trial but the app does not allow me! What can I do ??
- I have bought a used phone from my brother, that has had and used the premium, I created an account and want to try the free trial but the app does not allow me! What can I do ??
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- Community Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Premium for Family- Who can share
Hi, My partenr and i both live at the same adress but are not 'family members' can we upgrade our accounts to one spotify premium for family account as we live at the same adress. i looked into it on Spotify help and some bits looked like we could an...
- Hi, My partenr and i both live at the same adress but are not 'family members' can we upgrade our accounts to one spotify premium for family account as we live at the same adress. ...
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- Community Legend
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Not able to change credit card
Hi, my account dosent let me to change the credit card because it says is not premium, but still got charge yesterday.Can someone help me to solve these please.
- Hi, my account dosent let me to change the credit card because it says is not premium, but still got charge yesterday. Can someone help me to solve these please.
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- Casual Listener
- 216 Views
- 2 replies
- 0 likes
- 216 Views
- 2 replies
- 0 likes
Solved!! charged three times - have premium for two of us, need to cancel my son's acct and add to ours
Hello,We have a premium account which my husband and i are on and would now like to cancel my son's account and add him to our family plan. In addition to the $14.99 premium charge and my son's $9.99 charge we are also being billed $11.99 in error-no...
- Hello, We have a premium account which my husband and i are on and would now like to cancel my son's account and add him to our family plan. In addition to the $14.99 premium charge and my son's $9....
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- Community Legend
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
End of free trial
Hi,I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, I may as well use it for the month.Thanks,Joe
- Hi, I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, ...
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- Casual Listener
- 286 Views
- 3 replies
- 0 likes
- 286 Views
- 3 replies
- 0 likes
Spotify doesn't play offline playlist
I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've been playing my songs in online mode without knowi...
- I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've...
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- 147 Views
- 0 replies
- 0 likes
- 147 Views
- 0 replies
- 0 likes
Charged for both student and normal premium
A while ago I upgraded to premium through UNiDAYS but it ran out so when I re updated it, it has been charging me for both the normal premium service (£9.99 per month) and the student premium (£4.99 per month) for the past couple of months. Why is th...
- A while ago I upgraded to premium through UNiDAYS but it ran out so when I re updated it, it has been charging me for both the normal premium service (£9.99 per month) and the student premium (£4.99 ...
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- Community Legend
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Not sure where else to post this...
My former roommate is using my debit card to pay for his Spotify Premium. I've asked him multiple times to cancel the subscription or remove my card as the payment method, but he refuses to listen. He will not return my phone calls or text messages. ...
- My former roommate is using my debit card to pay for his Spotify Premium. I've asked him multiple times to cancel the subscription or remove my card as the payment method, but he refuses to listen. H...
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- Community Legend
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Solved!! Premium subscription
I upgraded to premium and lost all of my songs in my library, any way I can get them back please???
- I upgraded to premium and lost all of my songs in my library, any way I can get them back please???
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- Casual Listener
- 303 Views
- 1 replies
- 1 likes
- 303 Views
- 1 replies
- 1 likes
Charged twice - two another payments
I have been charged twice this month . I have spotify premium and mypayment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA
- I have been charged twice this month . I have spotify premium and my payment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA
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- Regular
- 583 Views
- 9 replies
- 0 likes
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Account
- 583 Views
- 9 replies
- 0 likes
I subscribed to premium offer but it's not visible on my account
Hello, I received a 60 days premium offer that I subscribed to (giving credit card information).I get informed that I can unsubscribe whenever within the 2 months using my account -> subscription menu.But when I connect to my account : I still get pr...
- Hello, I received a 60 days premium offer that I subscribed to (giving credit card information). I get informed that I can unsubscribe whenever within the 2 months using my account -> su...
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- Newbie
- 273 Views
- 2 replies
- 0 likes
- 273 Views
- 2 replies
- 0 likes
Me han cobrado dos veces 9.99 eur. la misma mensualidad
Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además de que esto es una tomadura de pelo, ya es la segu...
- Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además...
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- 270 Views
- 0 replies
- 0 likes
- 270 Views
- 0 replies
- 0 likes
I was supposed to get 2 free years of spotify, but My premium membership expired after 6 months
My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please.
- My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please.
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- Community Legend
- 253 Views
- 3 replies
- 0 likes
- 253 Views
- 3 replies
- 0 likes
Money taken but premium subscription not working
I recently purchased Spotify premium for myself but I cannot get it to work on my account it is still saying that I have the free version. I have tried logging in and out multiple times but nothing seems to work.
- I recently purchased Spotify premium for myself but I cannot get it to work on my account it is still saying that I have the free version. I have tried logging in and out multiple times but nothing s...
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- Community Legend
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes