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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151367 Views

69 replies

10 likes

Premium for Family
  • 151367 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97191 Views

89 replies

4 likes

  • 97191 Views
  • 89 replies
  • 4 likes

Solved!! From Premium to Family Plan

Hi!! i´m new on spotify. I just pay Premium for one year but i realize that it´s only for me. So i want to change to a Family Plan. Can i suscribe to Family Plan and take the pay i already did? i don´t want to pay twice.

Casual Listener

Hi!! i´m new on spotify. I just pay Premium for one year but i realize that it´s only for me. So i want to change to a Family Plan. Can i suscribe to Family Plan and take the pay i already did? i don...

CandidoLuiz

Newbie

1457 Views

4 replies

0 likes

  • 1457 Views
  • 4 replies
  • 0 likes

Premium not working

Hi, I logged In online this morning and paid for premium via PayPal, which says the payments been made etc but my app still says free so I logged out and back in, still the same. Went and logged into the actual website and it's saying free on there t...

Casual Listener

Hi, I logged In online this morning and paid for premium via PayPal, which says the payments been made etc but my app still says free so I logged out and back in, still the same. Went and logged into...

MattSuda

Spotify Star

914 Views

3 replies

0 likes

  • 914 Views
  • 3 replies
  • 0 likes

Payment failed

Please help me! I forgot to pay Spotify in time for the renovation and I lost the premium service. So I added the money, and I also received the invoice, but Spotify didn't recognized it, so I can't use it as premium client. What can I do?

Casual Listener

Please help me! I forgot to pay Spotify in time for the renovation and I lost the premium service. So I added the money, and I also received the invoice, but Spotify didn't recognized it, so I can't ...

MattSuda

Spotify Star

1260 Views

5 replies

0 likes

  • 1260 Views
  • 5 replies
  • 0 likes

Premium

Ik heb net een premium met 30 dagen gratis abonnement gemaakt van mijn bestaande account. Nu is het zo dat mijn account op free blijft staan. Iemand een idee hoe dit werkt?

Newbie

Ik heb net een premium met 30 dagen gratis abonnement gemaakt van mijn bestaande account. Nu is het zo dat mijn account op free blijft staan. Iemand een idee hoe dit werkt?

MattSuda

Spotify Star

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

free trial but still charged

i took advantage of the 1 month trial. i made payment vis online banking and i was successfully charged. Then why my subscription will end after 1 month? Should it be June 30 and not May 30? 1 month free trial plus the 1 month i paid. Please help.

Newbie

i took advantage of the 1 month trial. i made payment vis online banking and i was successfully charged. Then why my subscription will end after 1 month? Should it be June 30 and not May 30? 1 month ...

MattSuda

Spotify Star

949 Views

1 replies

0 likes

  • 949 Views
  • 1 replies
  • 0 likes

Charger Twice help😩

I don't know why HELP

Newbie

I don't know why😡 HELP😩

MattSuda

Spotify Star

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Cobran la suscripción antes de la fecha

La renovación de mi suscripción era el 30/04/17 y hoy 29/04/17 quise cancelarla y resulta que ya me habían hecho el cobro. ¿Ya no me van a realizar un reembolso? Yo ya no quería continuar con Spotify Premium

Newbie

La renovación de mi suscripción era el 30/04/17 y hoy 29/04/17 quise cancelarla y resulta que ya me habían hecho el cobro. ¿Ya no me van a realizar un reembolso? Yo ya no quería continuar con Spotify...

MattSuda

Spotify Star

805 Views

1 replies

0 likes

  • 805 Views
  • 1 replies
  • 0 likes

Charged 3 times more

I failed to pay in April for my spotify subscription but now that my card is working, I got deducted for 3 months! How should I get this fixed?

Newbie

I failed to pay in April for my spotify subscription but now that my card is working, I got deducted for 3 months! How should I get this fixed?

MattSuda

Spotify Star

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

MONTHLY PAYMENT RENEWAL

HELLO EVERYONE! I'VE BEEN A PREMIUM USER FOR OVER A YEAR AND SPOTIFY SENDS ME A PAYMENT ERROR MESSAGE EVERY MONTH, SO EVERY MONTH I HAVE TO RENEW MY CREDIT CARD DETAILS. I KNOW THERE IS NOTHING WRONG WITH MY CARD. CAN ANYONE HELP ME ON HOW TO STOP TH...

Newbie

HELLO EVERYONE!   I'VE BEEN A PREMIUM USER FOR OVER A YEAR AND SPOTIFY SENDS ME A PAYMENT ERROR MESSAGE EVERY MONTH, SO EVERY MONTH I HAVE TO RENEW MY CREDIT CARD DETAILS. I KNOW THERE IS...

MattSuda

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Charged $4.99 and then $9.99?????

I was going through my banking information when I noticed that spotify charged me twice and two different prices each time! I figured that it was because I originally tried to get the student discount but canceled because APPARENTLY HIGH SCHOOL STUDE...

Casual Listener

I was going through my banking information when I noticed that spotify charged me twice and two different prices each time! I figured that it was because I originally tried to get the student discoun...

MattSuda

Spotify Star

946 Views

1 replies

0 likes

  • 946 Views
  • 1 replies
  • 0 likes

Student discount

Hi, I was charged, but my student id couldn't be verified, I've been reading that it takes few days to refund it, but I want to know if the refund applies to the debit cards too, because I recieved the email about the id last friday and I haven't bee...

Casual Listener

Hi, I was charged, but my student id couldn't be verified, I've been reading that it takes few days to refund it, but I want to know if the refund applies to the debit cards too, because I recieved t...

gautamshivnani

Newbie

611 Views

5 replies

0 likes

  • 611 Views
  • 5 replies
  • 0 likes

Payment option

Will there be another payment option for the Student premium subscription in the Netherlands other than just Creditcard? A lot of students use iDeal to pay for most of the things, so do I. I stopped my premium subscription to switch to a student subs...

Casual Listener

Will there be another payment option for the Student premium subscription in the Netherlands other than just Creditcard? A lot of students use iDeal to pay for most of the things, so do I. I stopped ...

MattSuda

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Buenas, tengo un problema y es que al realizar el pago de la suscripción no me e dado cuenta que tenía seleccionado el pan de estudiante, además lo e realizado dos veces y a sido sin intención. Quería saber si se me puede reembolsar ese dinero o simp...

Newbie

Buenas, tengo un problema y es que al realizar el pago de la suscripción no me e dado cuenta que tenía seleccionado el pan de estudiante, además lo e realizado dos veces y a sido sin intención. Querí...

MattSuda

Spotify Star

463 Views

3 replies

0 likes

  • 463 Views
  • 3 replies
  • 0 likes

Free spotify for rogers

I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify

Newbie

I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify

Robert_W

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

university payment

I purchased the spotify university account , I am from ecuador but in the veryfication they say that I am not a student what I already pay!! so I do not know what can I do

Newbie

I purchased the spotify university account , I am from ecuador but in the veryfication they say that I am not a student what I already pay!! so I do not know what can I do 

Hubo

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Unlinked Spotify Premium from Fido, still can't change my plan?

I used to have my Spotify Premium subscription through Fido, however when i found out there were student discounts available i decided to switch my subscription, so i unlinked my spotify premium account from Fido. When i go to change my subscription ...

Newbie

I used to have my Spotify Premium subscription through Fido, however when i found out there were student discounts available i decided to switch my subscription, so i unlinked my spotify premium acco...

Maxim

Spotify Star

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Problem with family plan subscription

Hi, I'm having trouble with my subscription to my father's family plan. Spotify is not confirming my address I don't know why. I live in another city for college but still put his address to the subscription and it doesn't confirm.I already was in hi...

Newbie

Hi,  I'm having trouble with my subscription to my father's family plan. Spotify is not confirming my address I don't know why. I live in another city for college but still put his address to t...

Hubo

Community Legend

594 Views

5 replies

0 likes

  • 594 Views
  • 5 replies
  • 0 likes

Headspace

Hi! I just got the Headspace deal (3 months worth of Headspace for free) with my currently existing Spotify Premium account. Does this mean that I'm getting Headspace for free for 3 months? Or have I just subscribed to another Premium-subscription bu...

Newbie

Hi! I just got the Headspace deal (3 months worth of Headspace for free) with my currently existing Spotify Premium account. Does this mean that I'm getting Headspace for free for 3 months? Or h...

Robert_W

Community Legend

1139 Views

4 replies

0 likes

  • 1139 Views
  • 4 replies
  • 0 likes

UPGRADE TO FAMILY PREMIUM

Hi, i tried to upgrade to family premium, i made the subscription on my android app, did the payment and everything and showed to me a bill number, but when i came out from the app and come back in again, it dissapeared. The thing is that they charge...

Newbie

Hi, i tried to upgrade to family premium, i made the subscription on my android app, did the payment and everything and showed to me a bill number, but when i came out from the app and come back in a...

Robert_W

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Already have Premium but Vodafone offering it within my bundle

Hi I've been using Spotify for a few years now and have always had premium, we run it on 2 iphones, an ipad for offline synch plus it's used within my Sonos system. If I cancel my subscription and take th Vodafone option can I still use the same user...

Regular

Hi   I've been using Spotify for a few years now and have always had premium, we run it on 2 iphones, an ipad for offline synch plus it's used within my Sonos system.  If I cancel my subs...

Robert_W

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes